# Dojo Sidekick — user reviews > 20 indexed App Store user reviews of Dojo Sidekick by PaymentSense, rated 4.67/5 from 12 ratings. - Source: https://appshunter.io/ios/app/dojo-sidekick/id6740580028/reviews - App overview in markdown: https://appshunter.io/ios/app/dojo-sidekick/id6740580028.md ## Newest reviews (4 of 20) ### 1/5 — Not impressed *2026-07-28* The other app was so much easier. Does not show takings straight away. **Developer response:** Thank you for sharing your review. We appreciate that the updated App has shifted a few elements around, so we encourage you to familiarise yourself with the new layout. Your feedback is incredibly important to us, so please don't hesitate to contact us at 0800 044 3550 or support@dojo.tech if you need any assistance so we can support you. ### 1/5 — unable to log in *2026-07-28, version 1.19.0* unable to log in, i enter login details and it says enter login details again, it’s on a loop ### 1/5 — Stuck in a login loop *2026-07-24, version 1.19.0* Can’t login at all ### 1/5 — Endless loop *2026-07-13, version 1.19.0* Requests login details, enter them, takes you back to login page. It has been like this for weeks and it is super frustrating ## Most critical reviews (10 lowest-rated) ### 1/5 — Not impressed *2026-08-29, version 1.22.0* This app is more difficult to use in the old app. It doesn’t update the takings either. Why was the change when it worked perfectly well before. ### 1/5 — Fallen at the first hurdle *2026-08-25, version 1.22.0* Been sent endless reminders that the original app will no longer be in use by tomorrow but cannot login using the same credentials (as stated you can, on the email). It seems EVERY single person is having the same problem. No, I do not have time to call customer support- how about you just fix it! Or better still, just leave as was- what was the need for change of a whole app? ### 1/5 — Downgrade *2026-08-13, version 1.21.0* Original DOJO app was brilliant and easy to use. The new sidekick we are forced to use is 10% of the old one and been on it for 10 minutes and I can’t see how you see your takings for the day…. If they paid more than £50 for this new app they have been ripped off …. ### 1/5 — Original app was better *2026-08-13* This new app doesn’t give you a running total for the days takings . Checking say at 10am it will give you a total for the day. . Check again at perhaps 4.30pm it will still just show the takings for the day as whatever you saw at 10am ??? **Developer response:** Hello! We're sorry for any confusion. You can easily refresh the home page by pulling down on the screen and releasing it, similar to how your social media or email apps work. This should then present an updated total for you throughout the day. If you're still running into trouble, please get in touch on 0800 044 3550. ### 1/5 — Stuck at Sign in Page *2026-08-06* We were excited to try Dojo’s new Sidekick app, but unfortunately we haven’t been able to use it. The app gets stuck on the “Sign In” screen every time we open it, so we can’t access any of its features. We can sign in and use Sidekick through Safari without any issues, so the problem seems to be with the app itself. Hopefully this bug is fixed soon, as it’s frustrating not being able to use the app. **Developer response:** Thank you for taking the time to flag this with us. We're sorry to hear you've been unable to sign in via the App. If you need support, please get in touch at your earliest convenience on 0800 044 3550. ### 1/5 — Login Loop *2026-08-05, version 1.21.0* Been trying to access sidekick for weeks now and won’t allow access. Phoned the helpline and they just told me to try again tomorrow. Pathetic and all unfit for purpose. Update to my previous review. If I could give -5 stars I would. I’ve changed my password several times on old dojo app and on new sidekick and still doesn’t work. It’s unfit for purpose and I’ll not be trying to log in again as it’s wasting my time and I haven’t time to waste. If I need to login to the app and it won’t allow me then I’ll move to another payment method. Utterly pointless and ridiculously useless. ### 1/5 — More convoluted to use - more time wasted *2026-08-04, version 1.21.0* I am so confused why Dojo has changed their app, the ease of use has significantly decreased. It’s is harder to search transaction totals by individual days as you have to select the start and end date to be the same and set the start and end time of transactions, it is no longer preset as it was. It is more convoluted to search daily totals by device. This has increased the time I need to search for data that was previously easier to search for. Genuinely considering switching to a new provider that has a more user friendly platform for our business needs. ### 1/5 — Unable to login *2026-08-02, version 1.20.0* Endless loop and will not login. Useless update. No doubt now my job to sit on hold for 40 minutes with support whilst they tell me it's my fault ### 1/5 — Login Loop *2026-08-01* Been trying to access sidekick for weeks now and won’t allow access. Phoned the helpline and they just told me to try again tomorrow. Pathetic and all unfit for purpose. ### 1/5 — Clearly not tested by developers *2026-07-30, version 1.20.0* We are being forced to move to this app instead of main dojo app and it doesn’t even let me sign in. What a pile of rubbish. ## Most praised reviews (6 highest-rated) ### 5/5 — Ease of use *2026-08-10, version 1.21.0* Brilliant ### 5/5 — Great app *2026-07-21, version 1.19.0* All good and easy to use ### 3/5 — Original app was better *2026-08-18, version 1.22.0* This new app doesn’t give you a running total for the days takings . It now needs a prompt from the user to update it with a tap to the screen. I preferred the old app as it did the updating on its own. ### 2/5 — Not great *2026-08-11, version 1.21.0* The phrase if it’s not broken don’t fix it comes to mind , seems basic and not as user friendly as the previous app don’t understand why they decided to change it with the previous one worked well before . ### 2/5 — Not impressed *2026-08-06* The other app was so much easier. Does not update the takings , you need to press on takings to see what you have taken. **Developer response:** Thank you for sharing your review. We appreciate that the updated App has shifted a few elements around, so we encourage you to familiarise yourself with the new layout. Your feedback is incredibly important to us, so please don't hesitate to contact us at 0800 044 3550 or support@dojo.tech if you need any assistance so we can support you. ### 2/5 — No totals *2026-07-28, version 1.19.0* When you search for a date range it no longer gives the total for that range. They expect you to scroll the every single transaction to get to the daily total and add them all up. Impossible for more than a few days. Also missing is the time range. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-07.*