# DOKODEMO Japanese Marketplace — user reviews > 44 indexed App Store user reviews of DOKODEMO Japanese Marketplace by vega corporation Co.,Ltd., rated 4.30/5 from 328 ratings. - Source: https://appshunter.io/ios/app/dokodemo-japanese-marketplace/id1069271433/reviews - App overview in markdown: https://appshunter.io/ios/app/dokodemo-japanese-marketplace/id1069271433.md - Rating breakdown: 5★ 228 · 4★ 34 · 3★ 31 · 2★ 10 · 1★ 25 ## What do users think of DOKODEMO Japanese Marketplace? Overall sentiment: negative **Pros** - 👍 Great products from Japan - 👍 Reliable platform for purchases - 👍 Fast shipment (in some cases) - 👍 Trustworthy service (in some cases) - 👍 Good app (general positive) - 👍 Easy to buy Japanese things **Cons** - 🐛 App crashes constantly - 🐛 App does not work after update - 🐛 Slow and sluggish experience - 🐛 Confusing user interface - 🐛 Errors when selecting categories - 🐛 App runs extremely slow - 🐛 Randomly switches to Japanese - 🐛 Outrageous shipping fees - 🐛 No free shipping promotions - 🐛 Shipping based on weight - 🐛 Need to pay shipping from different sellers - 🐛 Annoying emails, cannot unsubscribe - 🐛 App is more like a web browser - 🐛 No 'go back' arrow - 🐛 Cannot move around the app - 🐛 Does not ship to Canada (but option available) - 🐛 '403 Forbidden' errors - 🐛 Heavy traffic issues - 🐛 Awful app design - 🐛 Search engine sucks - 🐛 Logs out frequently - 🐛 Expensive shipping - 🐛 Combined shipping handling fees are high and not transparent - 🐛 Terrible customer service - 🐛 Expired food received - 🐛 Products not designed for USA - 🐛 Cannot return unusable products - 🐛 No phone customer service - 🐛 Slow app performance - 🐛 Does not memorize login details - 🐛 Lost items due to transportation, only points offered - 🐛 Frustrating app experience - 🐛 Back button disappears - 🐛 Not accessible for voiceover - 🐛 Interface not intuitive - 🐛 User not logged in - 🐛 Doesn't search at all - 🐛 Cannot select faster delivery - 🐛 Cannot pay - 🐛 Shipping fee too high - 🐛 App is too heavy, won't download pages - 🐛 No variety of expected products (kawaii, anime) - 🐛 Cart and payment issues (items not in same cart) **Commonly reported bugs** - App crashes constantly - App does not load home page - App does not work after update - Errors when selecting a category - App randomly turns from English to Japanese - Cannot unsubscribe from emails - Go back arrow is not there - Cannot move around the app - Unprocessable entity cannot deliver to selected country (Canada) - 403 Forbidden errors - App logs out almost every 10 minutes - Back button disappears - App is not accessible for voiceover screen reading software - User is not logged in - Doesn't search at all - Cannot select faster delivery - Cannot pay - Cart and payment issues (items not in same cart) - App freezes every time - App won't download whole page **Most requested features** - Ability to check out from one shop with items from different shops - Edit favorites (move up/down, group in folders) - Add button to specific page, not just scroll - Page buttons at top and bottom of each page - Option to unsubscribe from emails - Fix language switching issues - Add 'go back' arrow - Improve app design - Improve search engine - Keep users logged in - Offer free shipping promotions - Standardize shipping fees - Make DOKODEMO the third party between sellers and consumers - Provide Japanese acne spot patches - Easier way to browse for things - Add more Japanese clothing brands - Improve accessibility for voiceover - Allow selection of faster delivery - Fix payment issues - Allow items from different shops to be in the same cart for one payment ## Newest reviews (12 of 44) ### 3/5 — Language *2022-01-14* I did not buy anything because it all in Japanese, I speak English and Spanish only. **Developer response:** Thank you for your feedback! Our APP is available in Japanese, English, and Chinese. You can convert the App to English after downloading it. In order to assist you, please create an account from our official site via a browser first: https://dokodemo.world/en/ After an account is created, submit an inquiry to our customer support to assist you with using the App. Thank you! [Customer Support] https://dokodemo.world/en/es/mypage/contact/#/ ### 2/5 — It doesn’t ship to Canada *2021-06-09, version 1.3.2* I downloaded it made an account and changed it from USA to Canada but it says unprocessable entity cannot deliver to selected country but it allows me to choose Canada, If you won’t ship to Canada don’t make it an option you can choose. ### 4/5 — Site doesn’t work! *2020-12-22, version 1.3.1* Either you see “403 Forbidden” or you see that they have “heavy traffic” since October! What a waste!! **Developer response:** We are very sorry for the inconvenience. Service has been restored and we are not aware of any access issues at the moment. We can suggest clearing your cache before trying to access the mall again. Thank you. ### 2/5 — What Happened??? *2020-10-25* The app is not working! When trying to log in it gives me a message saying “403 Forbidden”! I juts ordered $200 worth of products and I have no way to check on my shipment! Someone please check what’s going on with this app and fix it, I need my products or my money back! There’s no customer service for this app which is ridiculous coming from a country that’s supposed to be all about “excellent service and pride in it!”. x[ **Developer response:** Typically, customers can contact Customer Support from the "Contact Us" form on My Page. However, we are currently experiencing some difficulties with our site and app loading properly. Until service returns to normal, we humbly request your patience while we work towards resolving the issue. If you have an urgent request, please contact Customer Support: at support@dokodemo.world *Please be sure to include your order number starting with “D”. We sincerely apologize for the inconvenience. Thank you for your patience and support. ### 3/5 — Everything is good but... *2020-04-17, version 1.2.11* When i shop on Dokodemo page, everything is good but there is only one thing that is really annoying: even if i signed in already to shop, the app logs me out almost every 10 minutes and i have to sign jn again and again and again. Please fix it if you can so we only to sign in one time only. Thank you ### 3/5 — Beware of combined shipping fees *2019-08-18* I am a first time user of this app. Bought 3 items about $32 USD. Shipping fees was about $7.50. My order was automatically put to combined shipping, which added extra $15.5 USD for combined shipping handling fees. I know DOKODEMO has to make some money off the customers, but they should be more transparent about this fees since I didn’t know about this fees until the very last step of payment. ### 1/5 — Terrible customer service and product descriptions *2019-04-25* We spent over $700 on two rice cookers, food, and other products from the application to use in the USA. First it took over 3 months to get the shipments. When they did arrive the food was past its shelf life and had expired. The rice cookers were not designed to run in the USA. After going back and forth with “customer no service" they said we were stuck with two rice cookers we CAN’T USE AND CAN’T SEND BACK. We have been told that they don’t take phone calls for customer service. DO NOT USE THIS COMPANY. ### 1/5 — Needs updating *2019-03-12, version 1.2.3* Very slow, keep on logging me out. Doesn’t do memorise logon detail ### 1/5 — Don’t use this app *2019-02-28* If I have chance to pick 0 star, I will. I purchased some cosmetics from this website and disappeared due to transportation reason. I collaborated with them very well, after totally 3 month they told me I only can pick points. I didn’t get my money back and also they charge a lot for the service fee. DON’T USE THIS APP! ### 3/5 — Frustrating app *2019-01-05* The back button disappears and you have to click the home button and start your search all over again. Too frustrating to use. **Developer response:** Thank you for your comment. We are always working towards making our app easier to use. We ask that you please submit an inquiry through the “Contact Us” section of “My Page”. To help us understand the issue, please describe which step during the shopping process you experience the inconvenience and include a screenshot if possible. ### 4/5 — Not perfect but much better *2018-10-31* Now, yes shipping is slow, however I have ordered from other Japan based shops and the shipping is delayed across the board because of a typhoon. Once it got better both of my shipments were processed quickly when in customs. Most of the time shippers have little to no control of how long shipments may sit in customs. The interface could be a little better, and the variety could be better. I’ve had no problems. I do wish there was an easier way to just browse for things and I’d love to see some more Japanese clothing brands like milkfed on here **Developer response:** Thank you for your feedback! Your understanding of the shipping delays after the typhoon is much appreciated. We are constantly looking for ways to improve our mall and make it easier to browse. Thank you also for the suggestion to add more clothing brands. Keep a look out as we are adding new merchants all the time! ### 1/5 — Very bad app *2018-10-29* The app is not accessible for voiceover screen reading software The interface is not intuitive The user is not logged in like in the other apps **Developer response:** Thank you for your feedback! We are constantly working towards improving and making our app easier to use. We will look into implementing your suggestions. ## Most critical reviews (10 lowest-rated) ### 1/5 — App crashes *2026-05-20, version 1.3.43* Idea is good but app crashes constantly Sometimes it doesn’t load the home page ### 1/5 — This new update is bad *2025-05-21* Ever since I updated my app to its newest version, this app just does not work at all. For clarification, I have one of the newer iPhone models and my phone is fully updated… so it can’t be that.? Why change an app that worked just fine before? **Developer response:** We are sorry that you are experiencing some issues with our app. We would like to review in more detail the issues you are experiencing, so can we kindly ask that you submit an inquiry through our website inquiry form. If at any time the app is not working, please do use the web version temporarily. We hope to hear from you soon. Thank you. ### 1/5 — It’s not an app *2024-08-25* It’s more like a web browser to browse DokoDemo. It’s slow, sluggish, very confusing and not overall a good experience. ### 1/5 — Error *2024-02-17* Get errors when selecting a category. ### 1/5 — I’m disappointed *2023-07-02* This app has such great potential. It allows products from Japan to reach consumers all around the world. But it has a many flaws. The app runs extremely slow, and randomly turns from English to Japanese. The shipping is outrageous. I wish they just had a standard amount for shipping instead of basing it on weight. (for example, standard shipping for all orders on Stylevana is 6$) they also do not have any promotions that allow free shipping if your purchase exceeds a certain amount. (for example, orders $50+ =free shipping) You should not have to pay the shipping from different sellers. Consumer shouldn’t have to buy directly from the sellers on DOKODEMO. DOKODEMO should be the third party between the sellers in the consumers. If DOKODEMO fixed these things I would happily buy from them, but until then I’ll have to take my business elsewhere. ### 1/5 — Annoying emails *2022-06-05, version 1.3.5* I can’t unsubscribe in my emails, which is annoying ### 1/5 — The language not stable *2021-10-04, version 1.3.2* I were searching for skin care products when I clicked on the system automatic changed the language to Japanese, could you please fixed? ### 1/5 — Awful app *2021-06-13, version 1.3.2* Hi can please the developer to look into this app? The go back arrow is not there? How it could be like this? The 1st version is basic but at least can use it. Now I can even move around.😱 ### 1/5 — App sucks *2020-07-11, version 1.2.11* They should have a better design, also the search engine sucks. Overall I don’t enjoy using this app at all. ### 1/5 — Shiping is expensive *2020-01-26* It’s just way to expensive 🙁 ## Most praised reviews (10 highest-rated) ### 5/5 — Great product *2020-11-15, version 1.3.1* Great service ,enjoy to buy online ### 5/5 — 403 forbidden *2020-10-25, version 1.3.1* I cannot access the app and on the web. It's to be 403 forbidden. I'm at Melbourne. I still access normal before ### 5/5 — Great service *2019-12-28* Fast shipment and trustworthy ### 5/5 — 再接再厉 *2019-05-08* APP很流畅，体验还不错，继续努力，加油 ### 5/5 — Reliable platform *2019-03-30, version 1.2.3* I find it’s a reliable platform to purchase Japanese products. I have made multiple purchases without any problem so far. ### 5/5 — Acne spot patch *2018-12-19, version 1.1.4* Could you please provide the Japanese acne spot patch. It’s not in your app! ### 5/5 — It’s amazing *2018-12-14* (Mini rant) These guys worked hard to fix the problems in this app and no one helped them out by fixing their ratings after they fixed the problems you guys asked for. (Rant over) This app is awesome! A bit slow but it’s still an amazing app to find all your Japanese needs! **Developer response:** Thank you very much for your feedback! We sincerely appreciate it and hope you enjoy lots of the different Japanese items that the merchants on DOKODEMO offer. We will continue working to make the app and our service better, faster, and easier-to-use. ### 5/5 — Good *2018-06-14, version 1.0.30* Good app ### 5/5 — Good app *2018-05-29, version 1.0.30* It's easy to buy Japanese things ### 4/5 — Needs some tweaks *2022-02-28* I’d love to be able to check out from one shop when my cart has items from different shops. I want to keep the items in the cart for the shops I’m not ready to check out yet, instead the cart combines all the items from all the shops and I either have to check out all items or delete items I’m not ready to check out yet. Also I’d like to be able to edit favorites, to move them up and down or group them in smaller folders and not to keep scrolling all the way to the bottom of list. And also to add in a button to click to specific page and not always have to scroll down to the bottom of each page and can only go to the next 1 or 2 page at a time. There also has to be page buttons at top and bottom of page. Thank you **Developer response:** Thank you for your valuable feedback. We apologize for any inconvenience and will take your feedback into consideration as we work towards improving our app. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*