# Dollywood Parks & Resorts — user reviews > 217 indexed App Store user reviews of Dollywood Parks & Resorts by Herschend Family Entertainment Corporation, rated 4.90/5 from 11,169 ratings. - Source: https://appshunter.io/ios/app/dollywood-parks-and-resorts/id1192778193/reviews - App overview in markdown: https://appshunter.io/ios/app/dollywood-parks-and-resorts/id1192778193.md - Rating breakdown: 5★ 10,629 · 4★ 292 · 3★ 47 · 2★ 56 · 1★ 145 ## What do users think of Dollywood Parks & Resorts? Overall sentiment: positive **Pros** - 👍 Friendly and helpful staff - 🚀 Convenient park navigation - 🍔 Tasty and varied food options - 🎢 Enjoyable rides and attractions - 🎨 Beautiful park theming and scenery - 🎫 Seamless ticket purchasing and management **Cons** - 🚗 Inconvenient parking and transportation - ⏱️ Inaccurate or missing ride wait times - 🐛 Buggy and unreliable app performance - 💰 Expensive for families - 🧭 Confusing or misleading park information **Commonly reported bugs** - App frequently logs users out and loses saved data - GPS and map features often inaccurate or non-functional - Ride wait times not consistently displayed or updated - App crashes and freezes, especially when switching between screens **Most requested features** - Ability to view and manage season passes within the app - Real-time ride wait time updates, even when not in the park - Integration with mobile ordering and reservations - More detailed park maps and navigation tools - Improved app stability and reliability ## Newest reviews (18 of 217) ### 2/5 — Rubbish app *2026-08-19, version 3.1.37* Very glitchy and when scrolling through list of rides and attractions it constantly jumps back to the top of the list. Filtering also not setup correctly, you click on filter for the theme park and it brings up water park rides. ### 3/5 — Doesn’t assist in exiting park *2026-08-18, version 3.1.37* App was very useful except when I needed to exit the park. The park signage is lacking as well as employees to ask. I searched “exit” but nothing came up. ### 3/5 — Dollywood visit *2026-08-06, version 3.1.36* I was so excited about going to Dollywood. Ya would have thought I was a little kid in a penny candy store. My son knew what kind of Dolly fan I was. So he made a point to get me there. Before I was too old to enjoy it. I must say though I was very disappointed in the shows that you had. The singers were great mind you but, I went to Dollywood because I have been a life long fan of Dolly. I have followed her through her years of entertainment. I never missed her tv show when it came on. Have watched all her movies over the years. I really expected to hear more country music. More old time Smokey mountain music. More of the country with a little bit of twang to it. More fiddle playing and banjo. Instead I heard Journey, 50, 60,& 70. Music that didn’t seem to fit the theme park. I thought the park was a great park. I love how everything seemed to revolve around nature and keeping things real without disturbing the hills and valleys so much.I had fun riding. I’m 66 and still rode all the rides. I hope to make it back sometime soon to give it another chance. The other thing is the price of the food. Till ya pay to get it. Ya can’t afford to eat there. Come on who really wants to pay 12.99 for a hot dog. I bet Dolly’s Daddy is asking who in the world would pay that much for a hot dog. I live on a mountain in Pennsylvania. When I set on my front porch at night. I like to see the stars in the sky and listen to the crickets,frogs & the hoot owl. The mocking bird sings and the birds chirp. Now I do have a highway that runs down the mountain but I live in an area where the streets roll up around 9:00 pm and the farmers start milking milking in the wee early hours of the morning. My neighbors aren’t real close but are close enough if I needed help. So Dolly please check the Price of the food and remember where ya started out at. Mary K. Osman ### 2/5 — Beautiful *2026-07-30, version 3.1.35* Fun park and beautifully designed. ### 5/5 — The best day ever *2026-07-06, version 3.1.34* Dollywood is way better than Disney because it is way cheaper and that is good also because Dollywood is way closer to. I really loved the showed and rides it was AMAZING ### 3/5 — Inaccurate times *2026-06-23, version 3.1.33* Constantly posting inaccurate times for ride time waits that becomes frustrating. Misleading when you go to a particular ride thinking the wait is short only to learn as you stand it’s twice as long. ### 5/5 — Convenient *2026-06-16, version 3.1.33* Tickets, passes, add-ons are all quickly accessible. Park maps and food are also on the app ### 5/5 — Very helpful in the park *2026-06-15, version 3.1.33* This app is great for seeing show times and the wait times for rides. ### 5/5 — Awesome *2026-06-03, version 3.1.32* Fantastic ### 5/5 — Dollywood app *2026-05-25, version 3.1.32* The Dollywood app is very user-friendly. Very informative. I will definitely recommend it. ### 2/5 — App Needs Improvement *2026-05-22, version 3.1.32* Dollywood itself is great. But, the app has two issues. Ordering food should not have a step by step process that is confusing. Go to the restaurant/shop, pick what you want, and check out. I went in circles the other day and finally just got in line it was so confusing. Entitlements such as bread has changed. I found it in the unavailable section where it used to show up with my tickets. It seems the app is getting worse. ### 5/5 — Amazing place *2026-05-09, version 3.1.32* We absolutely love this place … amazing food and amazing people and amazing feelings this place gives you inside.. like being a kid again!!!! ### 5/5 — Best place ever *2026-05-05, version 3.1.32* Hi there is a reminder that I have the opportunity to meet with you and your family at your house ### 5/5 — Favorite park *2026-05-04, version 3.1.32* This is one of my favorite theme parks, compared to six flags MM and Knott’s berry farm, this is one of my favorite parks when I visited Tennessee. It’s all because of thunderhead and lighting rod. ### 5/5 — Starfleet Snoopy *2026-04-30, version 3.1.32* This place is a blast. I have gone quite a few times for all of the special events and always look forward to going in the future. ### 5/5 — Must have! *2026-04-20, version 3.1.31* A must have if you plan on visiting Dollywood!!! ### 5/5 — Robin Jane *2026-04-11, version 3.1.30* Love Dolly ! ### 5/5 — BEST PLACE EVER *2026-04-07, version 3.1.30* No lines, fun rides, ALSOME cinnamon bread!! The lines the longest I think I have ever waited was 30 min and that was for there most popular roller coaster the rides big bear wild eagle the drop you can never get enough of it. And let me tell u about the cinnamon bead IT IS THE BEST THING EVER 🤤😋 not only that you can get there at 8:00 am and stay till 11:00 ( do every time we go) but the food is alsome and the people are sooooo nice so when u get a chance to go you should ## Most critical reviews (10 lowest-rated) ### 1/5 — Worst App *2026-06-01, version 3.1.32* I have never written a review for an app but felt compelled to because this one is so horrible and useless. More than half the time, it wouldn’t recognize we were in the park and gave us minimal to no information. Wait times were all wrong when they were shown. The mobile ordering never worked. Most importantly, it posted a ton of restaurants as Gluten Friendly when really they had nothing GF available. I finally found a supervisor of sorts and she was shocked at all the misinformation within the app. Don’t waste your time, get a paper map and check the boards. ### 1/5 — DW is great. The app sucks. *2026-05-02, version 3.1.32* Dollywood has been amazing for decades, but it’s like they built the app with internet explorer. It’s slow, it’s buggy, it’s difficult to navigate, and currently the “proceed to checkout” button doesn’t work. ### 1/5 — Just horrible *2026-04-03, version 3.1.30* Map doesn’t update your location easily. Wait times are very inaccurate. Don’t bother downloading. ### 1/5 — Dollywood old wi fi *2026-04-03, version 3.1.30* Turns out my iPhone cannot work on Dollywood. Wi fi connection states their service is outdated. Out of 3 people in our party no one was able to get this app to run. Without it trying to get show times etc … difficult. Made the visit a lot less “fun”. And have been looking forward to visiting for close to 20 years. Cannot use food tickets when ordering from the app. The lady who took our order missed an item. That cost us9.00 plus the food. 9 because she used 3 food ticket for the 2 hamburgers, where if the lime chicken were on the same ticket.. well then we would not have been 9.00 in the hole. As a 15 food ticket only gives about 9 back if cashed. ### 1/5 — Inaccurate *2026-04-01, version 3.1.30* I am currently in line for a ride and it said 50min wait time when I got in line and it has been over an hour and a half. ### 1/5 — Unable to Use/Auto Scrolling *2025-10-10, version 3.1.25* You won’t be able to use app if park is very busy. Automatically scrolls you back to the top of list when looking for rides and dining list. ### 1/5 — Nothing is accurate, employees seem to not know anything *2025-08-31, version 3.1.22* The wait time for a ride was estimated at 65 min, ended up being 2 hours irl. We placed a mobile order for the hot dog place, when we got there we were told they have no hotdogs left. It then took the employee 15 min to figure out how to refund us. We placed a new order for pizza, walked over there and the employee seemed confused about the concept of a mobile order. Just told us to push through the other people in line and grab our pizzas. The employees were polite but seemed unprepared. I’m guessing a lack of training plus lack of communication with the app. Not happy. ### 1/5 — Does not work on iPhone 16e *2025-06-20, version 3.1.19* App does not work on iPhone 16e, not sure about other iPhone 16 models ### 1/5 — Crowds *2024-12-30, version 3.1.13* Crowds are so bad. Numbers should be limited. ### 1/5 — Cost me $200 I’m errors *2024-06-01, version 3.1.6* Having to dispute my bank charges because the app messed up, kept refreshing and giving errors despite charging me 4 times for our lunch that we ended up getting in line to pay for….use at your own risk for paying for things. ## Most praised reviews (10 highest-rated) ### 5/5 — Greatest place even Better than Disney World *2026-08-25, version 3.1.38* Today is a very sad day Dolly will truly be missed. The park is the greatest place we have season passes and live in nc. We live it there for sure. Dolly we will miss you!!! ### 5/5 — Funtime *2026-08-16, version 3.1.37* Visit twice a year ### 5/5 — Great for ticket upgrades and checking rides *2026-08-14, version 3.1.37* So much better than a paper map. There is info on all the rides, shows, as well as other attractions in the area. The app makes ticket upgrades super simple and hassle free. ### 5/5 — We love it! *2026-08-13, version 3.1.37* Dollywood is the most awesome place ever!! ### 5/5 — Dollywood versus Disneyland *2026-08-09, version 3.1.37* No comparison whatsoever, Dollywood is 1110% better than Disneyland more rides cheaper entrance fees less expensive drinks and food a lot less crowds much better place ### 5/5 — Bug *2026-08-08, version 3.1.37* Purchases do not support debit cards ### 5/5 — Dollywood App *2026-07-26, version 3.1.35* The app is so helpful to see menus at the restaurants and eating spots in the park. As well as ride wait time and information. Thank you for offering such a wonderful experience and tool to the park. ### 5/5 — Birthday visit *2026-07-18, version 3.1.34* Park was great and ride queue was solid , would recommend time saver pass if you can spring for a few extra dollars. Friendly staff everywhere and I give credit to Human Resources for finding the right people. Staying at the resort is a plus and they reward you with time saver pass plus and hour extra early entry. ### 5/5 — Love it! *2026-07-12, version 3.1.34* Me and my friend are going to Dollywood and this app has been so helpful! Whenever I need to know where something is or if I’m trying to find the closest quick service Dollywood Parks & Resorts app had been a huge help! The only thing I would add/change would be to show the menus of every dining location. I don’t necessarily need it to be mobile ordering but just to see the menu would be great! Besides that I love Dollywood so much and this app is amazing! ### 5/5 — Dollywood Theme Park *2026-07-11, version 3.1.34* Hi, if you have lost a loved one in the past 20 years or so ago then Dollywood is the best place to find a special place for them in honor of their passing and even though they were the 1st generation of Dolly Parton as well. So Dolly Parton’s home and Dolly Parton has her family helping fans to listen to her music, shows and other events throughout the park as well. So the wooden roller coaster ride is to the left inside timber canyons and it reminds me of the Excalibur wooden roller coaster ride at fun town/splash town USA in Saco Maine and then the wilderness pass where the little kids are and then hidden hollow play area which we as a family have discovered last time around in Pigeon Forge Tennessee as well. So the craftsman valley is a place where you can get a Dolly Parton approved for your accessories like belts, hats and other items for your lifestyle as well as smoky mountain glass blowing for Christmas gifts, Halloween decor. So wilderness pass has a grown up ride that reminds me of the griffin at Busch Gardens Williamsburg VA., and the wild eagle is a little bit more Gs than the griffin at Busch Gardens Williamsburg Va. So Country Fair is a lot like a land of carnival rides for kids and family as well up to your own personal health experience and then it is all up to your personal health choices. So show street has everything under the sun which is either you can watch the Kingdom Heirs and then you have the Dolly Parton Experience which is a lot of fun when you a 1st generation fan of Dolly Parton and it has lots of replicas swing from the porterwagoneer show and 9 to 5 the movie with Franklin Hart Jr. desk with all of the fixins. So the president Eugene Knoughton is always walking around and having fun interacting with guests and family members as well. So when you to for the first time ever visit Dollywood then the future years ahead… cause you might miss out on a few things and then you might meet some new celebrities that you never seen before after your first visit to Dollywood. So you might see some super YouTubers who have been there before and many years to come from Adventure is out there from Ryan and Brie family, Tampa Jay and Chris the girl, Yankees in the south Will and Dawn and smoky mountain, faith and fun Brooks and Christy! So when you go through the process of security and do not wear anything from New England, New York or Pennsylvania State and they might give you a hard time about this situation (small joke)😆. So in the jukebox town there is a kids and family rides and grownup ride called Lightning Rod and it is very very nice and very very fast and very very smooth ride as well. So having a gold season is a great way to start making sure that you get discount on free parking and saving on the things that you need for Dolly Parton’s approved accessories for your own wardrobe. Thank you for the opportunity to use this Dollywood park app for rides time and shows time as well. So I plan on using and sharing this Dollywood park app with my called family and Godly friends from church as well. So I plan on using the Apple Wallet app to upload my gold season pass for both iPhone and Apple Watch as well. Thanks for all of the wonderful glorious support that you have provided for me to have a wonderful glorious time at Dollywood Park and I shall see you soon. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*