# Dominion Energy — user reviews > 295 indexed App Store user reviews of Dominion Energy by Dominion, rated 4.74/5 from 42,004 ratings. - Source: https://appshunter.io/ios/app/dominion-energy/id1525917880/reviews - App overview in markdown: https://appshunter.io/ios/app/dominion-energy/id1525917880.md - Rating breakdown: 5★ 20,279 · 4★ 1,169 · 3★ 357 · 2★ 142 · 1★ 800 ## What do users think of Dominion Energy? Overall sentiment: negative **Pros** - 🚀 Great app - 👍 Easy to use - 📊 Helpful usage and billing info - 🙏 Grateful for power restoration efforts **Cons** - 🐛 Login/account issues - 🔍 Lack of transparency - 🔌 Unreliable power/service - 🤖 Poor customer service - 💰 Unfair billing practices **Commonly reported bugs** - App crashes or freezes - Login credentials not recognized - Incorrect account information displayed **Most requested features** - Add daily dollar amount to usage info - Improve outage map functionality - Allow offline access during outages - Implement biometric login ## Newest reviews (10 of 295) ### 3/5 — Missing data now *2026-08-10, version 2.0.120* This app used to provide information on consumption and comparisons to last year, but for several weeks now that data has been “unavailable” in the app. There is apparently no way inside the app to let the developer know, so I am trying here. ### 2/5 — High cost and many power outages *2026-08-02, version 2.0.120* After moving from up north i have never seen so many power outages especially when lines are buried under ground. The time to get restored is appalling. With high cost you would think they would treat customers better ### 3/5 — Get better *2026-07-29, version 2.0.120* Y’all have gotten to expensive. Yall need to bring back the 12 month payment plan or put something else into play with people struggling to pay there bills ### 3/5 — High prices *2026-07-24, version 2.0.120* I have a one bedroom apartment and I'm paying $160 a month for electric.. way too much ### 1/5 — Useless app *2026-07-04, version 2.0.117* App Needs review as changes doesn’t takes effect even through it reflects the changes made. It’s useless ### 1/5 — Utah not available *2026-06-28, version 2.0.117* Since the update there is no option for utah. What's up with this? ### 1/5 — Terrible to deal with *2026-06-26, version 2.0.117* It’s impossible to get a human on the phone for assistance ### 1/5 — Horrible *2026-06-22, version 2.0.117* Horrible app. Can’t even log in ### 5/5 — Satisfied *2026-06-19, version 2.0.117* I absolutely love the dominion energy app. It’s so convenient and quick and easy . You can do payment arrangements pay your bill and read what your meter is and everything. I highly recommend getting this app ### 1/5 — DOUBLE BILLED- 👎🏻CUSTOMER SERVICE- 👎🏻MONOPOLY-👎🏻 *2026-06-17, version 2.0.108* I set up an account for a place I was going to move into and a week before moving I changed my mind and called to set up my auto pay w my new and different property that I purchased (clearly notifying them I was no longer moving into the previous address) 4-5 months later I start getting late fee notifications and threat to shut down service. confused I went into the account and noticed the other account and address had not been taken off (that I had never even stepped into). when I called to try and rectify the situation on 6 different occasions and I must have been passed to 10-20 different "call center ppl" "supervisors" each time, who all ask the same damn questions (name, dob, acct # 🤦). only to find out none of these ppl were actuallysupervisors and they just keep telling me they are "going to review the account and calls" and get back to me. THIS HAS BEEN THE 5th or 6th time and not one time have I gotten a call back. and threatening me to pay the additional$800 dollars or get my power shut and that I need to take them to court just to get them to do the right thing, or supenea them to listen to the call that they were supposed to be reviewing ..... side note* customer service doesn't exist anymore and the customer is only right if u can hire a lawyer and take them to court. sad and pathetic for a single father who is trying to take care of a 2 year old and be sitting here for months getting squeezed and threated by a MONOPOLY around energy. this is excatly why we stopped monopolies..... you can't go to a new company, complaintss about service or getting this company to do anything is impossible. but I guess someone has to pay for all these "superviors". YALL SUCK!! ## Most critical reviews (10 lowest-rated) ### 1/5 — Don’t *2026-08-09, version 2.0.120* Doesn’t work well, unsatisfactory overall. ### 1/5 — Uuh *2026-08-03, version 2.0.120* Uuuh aap ### 1/5 — Dissatisfied customer *2026-07-30, version 2.0.120* Customer service is horrible instead of helping people they put you on hold and never come back train your staff ### 1/5 — Dominion *2026-07-24, version 2.0.120* You guys are a slim ridden company ### 1/5 — Daily energy used. *2026-07-22, version 2.0.120* The app use to show me how much energy I use daily now is not letting me see it. I don’t know if there’s an app update but is definitely not letting me see it anymore. It shows that is not available. ### 1/5 — Power outages *2026-07-21, version 2.0.120* Had power outages, always 61 customers were out, on the same spot three times and lost count near my house over the years and it’s totally unnecessary and preventable unless dominion energy cares enough to keep it from happening again. ### 1/5 — Electric *2026-07-15, version 2.0.120* Not happy with the change. Need details available thru billing cycle ### 1/5 — Review *2026-07-09, version 2.0.119* Got rid of Utah. Can’t use. ### 1/5 — Awful *2026-07-05, version 2.0.117* This app never works anymore for a Utah ### 1/5 — How are you doing so far *2026-07-04, version 2.0.117* Not good. My “HOW ARE YOU DOING SO FAR” section of the home page has not worked for about a month now. I called in. First it was almost impossible to get customer service to listen closely enough to understand the problem. Second, there has been zero follow up. Also, I cannot find my “PEAK TIME REBATES “ on the app no link to it. On the link in the email, I get invalid login id/owds. ## Most praised reviews (10 highest-rated) ### 5/5 — Always love *2026-08-25, version 2.0.120* Best and best ### 5/5 — If you cannot login *2026-08-18, version 2.0.120* If Face ID login stops working / app hangs or throws errors on launch, try this before giving up: 1. Turn off any VPN — this alone fixed it for me. The app seems to block VPN traffic and shows a generic/blank error instead of saying so. 2. Force-quit and retry login with VPN off. 3. Still broken? Go to Settings > Face ID & Passcode > Other Apps > turn off Face ID for this app. 4. Open the Passwords app, search the app/company name (try a few variations), delete any saved passwords/passkeys for it, then check “Deleted” and empty that too. 5. Delete the app, reinstall, and log in fresh with VPN still off. Hope this saves someone the trouble. I spent hours troubleshooting since the message gave me service unavailable while web browser was logging me in. Devs: please surface a real error message instead of a blank/generic one when a VPN is blocking the connection or orphaned credentials issue. ### 5/5 — Reliable service *2026-08-15, version 2.0.120* Dominion energy has consistently provided good and reliable service. ### 5/5 — Left in the dark *2026-08-11, version 2.0.120* The Dominion Power Co app may be working well but we have been without power for 8 hours now and No word from anyone about the issue or any updates!! This is not acceptable. ### 5/5 — Excellent service *2026-08-09, version 2.0.120* Excellent service ### 5/5 — Application *2026-07-28, version 2.0.120* Buenisima application ### 5/5 — Great App *2026-07-28, version 2.0.120* The Dominion App has been one of the best and easiest to use for paying my bill and keeping up with what I owe and/or by when. ### 5/5 — Bill review *2026-07-21, version 2.0.120* I love that I can see my bills, review my bills and pay my bills all in one place. ### 5/5 — I’m using less but my bill going up *2026-07-16, version 2.0.120* This company charges more on average than corporates, why I'm paying more for electricity every year! ### 5/5 — Me gusta *2026-06-24, version 2.0.117* Excelente --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*