# Domino's Delivery Experience — user reviews > 52 indexed App Store user reviews of Domino's Delivery Experience by Domino's Pizza LLC, rated 1.79/5 from 1,572 ratings. - Source: https://appshunter.io/ios/app/dominos-delivery-experience/id1423131665/reviews - App overview in markdown: https://appshunter.io/ios/app/dominos-delivery-experience/id1423131665.md - Rating breakdown: 5★ 153 · 4★ 36 · 3★ 50 · 2★ 94 · 1★ 935 ## What do users think of Domino's Delivery Experience? Overall sentiment: negative **Pros** - 🚀 Convenient in-app navigation - 💰 Tip tracking and reporting - 📞 In-app customer communication **Cons** - 🐛 Frequent crashes and bugs - 🔋 High battery consumption - 🤖 Unreliable GPS and location tracking - 🔍 Difficulty finding/loading orders - 🔒 Privacy concerns with location tracking **Commonly reported bugs** - App randomly logging out drivers - Incorrect or missing tip information - Delivery addresses not loading properly - Safe mode triggering while stationary - Bluetooth/audio issues while in use **Most requested features** - Refresh button for deliveries - Ability to reorder/rearrange deliveries - Integration with popular navigation apps - Customizable notification sounds - Driver profile and car information ## Newest reviews (16 of 52) ### 2/5 — terrible experience *2021-10-24, version 3.14.0* i used to use metro PCS for my phone service and the app was tolerable to a point. i started having problems where the app wouldn’t work if your service dropped below full bars for whatever reason so i switched to verizon with 5G and its even worse. the app will crash if you switch out of it at anything less than 4 bars of 5G service! terrible for when you’re taking multiple orders at once. please fix your app. ### 2/5 — Has glitches needs more improvements *2021-09-11, version 3.12.0* A useful app when delivering orders but sometimes it would log me out by accident during my shift when im not ready to leave. Had others complain about how they cant use the app sometimes due to glitches when they press the little location icon that switches from this app to the gos app for example not connecting to which ever gps app to use to get the the house/apartments. ### 1/5 — Login *2021-03-21, version 3.8.0* There’s a lot of pros and cons to this app but today ima address my most recent problem, hoping someone can help! I can no longer login into the app. The apps is already on the newest app update, I just updated my iPhone iOS 14.4.1 update (I have iPhone XR) and I have already uninstalled and reinstalled the app, and have changed my password. Nothing works, it’s been like this for a week now. I work 6days a wk n do 13+hr shifts. It’s annoying that I can’t use the app cause when I clock out my run it needs a manger override every time. It’s getting stupid at this point. ### 2/5 — Needs a lot of work *2021-02-18, version 3.8.0* Its very annoying that the drivers have to use the app now and it barely works. The app crashes, freezes up, doesn’t even load deliveries at times, and drains your battery very fast. I have days where I can’t even use the app at all because my deliveries won’t load. I’ve also had times where the built-in navigation for the app just sends me to completely wrong addresses when I try to route it directly from the app into my apple maps, which in turn wastes gas and puts unnecessary mileage and wear and tear on my car. Please fix this app. Its a big disappointment when the drivers are now forced to use an app that barely works yet the dominos customer app works perfectly every time. Its a slap in the face to be honest. ### 1/5 — Driver Functionality Awful *2021-02-06, version 3.7.0* When it works it works OK. But if things are busy in your delivery area like they probably are, expect glitches or the inability to connect to PULSE at all. What’s worse, the app is so poorly coded, that when it doesn’t work...which is a frequent amount of weekend shifts...the app thinks that it needs to take control of all Bluetooth audio. It’s lovely to be trying to find a delivery only to have the app shut off the radio because it’s trying to make a call that doesn’t exist. And then of course you have to force quit the app, and your location doesn’t update so you miss out on your next delivery because the store thinks you’re still far away.... rinse and repeat for 8 hours. ### 1/5 — Bug and speed issues *2021-02-02, version 3.7.0* This app is so slow it hurts sometimes. I always wait for a good 2 minutes for it to log in, and the whole time I’m wondering if it’s going to even work. There’s so many times when I press something and the app freezes and logs me out. I then can’t log in for a good 30 minutes. There’s times when it doesn’t show the orders, and it doesn’t update my tips. Sometimes I’m logged in, but not directly on the app, and I get a notification saying, “driver app has stopped tracking your location” and I automatically know it logged me out. This happens at LEAST once or twice a shift. Sometimes I can’t log in the entire time I’m working. I really wanted to put like half a star, but it wouldn’t let me. ### 2/5 — Frequent bugs that haven't been fixed *2021-01-31, version 3.7.0* As others have said, this app has a lot of potential to be useful but the bugs kill it. Our team frequently runs into issues with the app not letting me or other drivers log in even when we're clocked into Pulse, particularly during rush hour. The app frequently gives me "Unable to pull up order" error messages. It sometimes displays all orders as if they were cash orders even when I have a receipt with a prepaid tip, or it won't let me enter a tip until after I'm already delivering another order. Despite reinstalling the app, restarting my phone, and leaving bug reports with developers, the bugs persist. ### 1/5 — App is useless at times *2021-01-29, version 3.7.0* I work for Dominos and have been using the app every time I work, I have the newest iPhone and still doesn’t work properly, I keep getting logged out, the gps rarely ever works, I have to uninstall and reinstall and restart the app before every delivery to even get it to update what delivery I have next, meanwhile my MCO is harassing me every week saying I’m not using it and I’m at 0% when I sent him screenshots, video recordings weekly that I’m using it after they troubleshooted with me. It’s like they told me to cut the pizza but yells at me for not cutting the pizza when I just did right in front of him. Very frustrating to be told I’m going to lose my job from actually doing my job and providing the proof that I am. ### 2/5 — Hinderance more then convenience *2021-01-29, version 3.7.0* I spend more time trying to get the information to load for the delivery, which makes me sit and wait before I take the delivery. The app will not load new deliveries. I have to continually close out all the way and reload the app to make the delivery appear. It forces my car into active call mode, so I cannot listen to directions. Super annoying. A lot of the times it fails to complete order saying it does not exist. And guaranteed if it’s busy, it will error out and stop working all together. It’s has great potential and it would be very useful if it did work. Based on how it runs now and how long people have been complaining about the same issues, the app developers do not care. So I do not expect them to fix any time soon, which is disappointing. ### 2/5 — It is not useable *2021-01-24, version 3.7.0* So i am using this app as driver. I dont even use this app except sing in when i work. But it still takes to much charge. Idk how. But you guys really need to fix this app. Sometimes i can not see my adress when i dispact. And biggest problem is this app acts like a virus. When i sing in, my phone begin to slow and voice turning up and down itself. My phone is iphone 12 pro by the way. The days that i dont work, my phone quite fast and perfect. Really guys it shouldnt be that hard. You are dominos. I suggest you to focus on it immiadetly. ### 2/5 — Has potential *2021-01-23, version 3.7.0* I love it when it’s working as intended, I love the ability to quickly switch from one delivery to the next with the push of a button. However, I have to close the app and reload it every time I get new deliveries. It gets a bit wonky when entering tips, but it’s not so bad. I appreciate the invisible mode option so customers don’t get bent out of shape when I have a double. I think adding a refresh button for your deliveries would be handy, but I’d appreciate it if the app got push notifications from the computers at the store that actually worked and loaded the next deliveries when you pushed on them. ### 1/5 — Deplorable. *2021-01-13, version 3.6.0* Just put GPS trackers in the car toppers like Papa Johns has done for years! My store only pays me .05 cents/delivery to be logged into this for 35-40 hours a week! I open and work day shift, so saying that I get 120 deliveries in a month is generous, and that’s only $6 towards my data plan on my cellphone! If Domino’s is requiring it’s drivers to use this, I’m going to have to require a mobile device provided by the company to use this app on. I’m not going to run up my data plan each month just so Karen can get a notification that her no sauce, extra cheese, add garlic parmesan, black olives, mushroom, and anchovy pizza is 2 blocks away for a less-than 10% tip. ### 1/5 — Fix the app *2021-01-07, version 3.6.0* My app won’t even open anymore! I’ve literally tried everything from uninstalling to reinstalling to updating. Still nothing works !! Very disappointed as we are mandated to have this application on our personal cellular device. In my opinion the app is incompetent with no real future . Bad part about it is I loved the idea of this application I actually liked it alot until it stopped working for me . And now I’m being forced to purchase a new device by management because of a faulty application.🤬 No real solutions just “go buy a new phone” 👎🏻 I own an Iphone6 📲 there should be no issues with my device all my other applications work properly 🤔🤭🤫 ### 2/5 — Has potential, but isn’t even close *2020-12-21, version 3.6.0* This app has a lot of potential, but is full of glitches. Most days, I have no complaints, yet coworkers can’t get it to load. Other days, deliveries that I have not completed mysteriously show up complete. I try to enter tips and I am not able. Some days, no amount of rebooting this app gets it to work. Honestly, a good app does not require constant reboots. This one does, and it doesn't always fix it. It does have the potential to be a great app, but it needs a lot of work. ### 2/5 — Could be much better *2020-12-20, version 3.6.0* I’m writing this review as a driver. The app has the potential to be incredibly useful, as other delivery apps I’ve used in the past have. I have a few main complaints: 1. More often than not, after the first delivery, orders won’t show up on the app and it won’t let me refresh either. I have to restart the app which takes a little while. 2. When using directions from the app it takes several minutes to load, if it ever does. There have been plenty of times where it outright does not work at all and I have to use a different navigation app. 3. The app is too memory intensive, at least for my phone, an iPhone 7. Every time that I minimize the app, it has to fully restart if I want to open it again. It doesn’t co-exist well with another navigation app open, plus music. One of the three is bound to stop working and it’s extremely frustrating. I think that some of the less useful features, such as the in-app map should be removed in order to optimize it. 4. At times it doesn’t account for customers pre-tips. The receipt will say they tipped a certain amount and have a different total than the app. I’ve worked for several different pizza places before and have used different apps that served their purpose efficiently and without a hitch, this one though, seems to be particularly buggy and I hope that it’s patched up soon considering that it just became mandatory for my store. ### 2/5 — Please fix the app *2020-10-25, version 3.5.0* This app has the potential to be useful and innovative but it isn’t. I constantly am logged out of the app when I haven’t even clocked out. Not really a big deal but pretty annoying. Also, it prevents me from entering my tips once an order is complete. Even if I’m in an area with great service it will still say “Unable to load tips.” sometimes for hours. By then I either forget or just don’t even save it. Again annoying but not that big of a deal I guess. Another problem I have is when I clock out the delivery and get into my car, the app says I don’t have any deliveries and won’t load any until I either turn off my whole phone or wait like 5-8 minutes until it realizes I have an order. I’ve tried refreshing the app, I’ve tried closing it, and I’ve tried uninstalling and reinstalling, nothing fixes the issue. This is really inconvenient when you are timed on your deliveries.I do appreciate the one tap directions and calling but it’s not enough. Please fix this app. If you force us to use it make it work properly. Please remember our jobs rely on this app. ## Most critical reviews (10 lowest-rated) ### 1/5 — It stinks *2023-10-06* I don’t know where to begin honestly. It logs you out randomly. It doesn’t sync with the terminals in the store all the time. Why does it take so long to load on a modern phone just to get hit with a login screen and additional loading before I can use it. I literally open the app and walk away and do something for a full minute because this app is painfully slow. Tips don’t always register when you manually input them sometimes. Oh and sometimes when you do manually input a written in tip from a credit card, watch the cash amount. I’ve had that input what I put in the card line and it “doubled” the amount when it should’ve only added for card not both, why would it do that. This new system works as well as a launch version of Fallout 76. It has potential but jfc what a mess. Whoever is developing this, did you lie on your resume? Good lord this is a badly developed app. Genuinely wish I could give a negative score. This is one of the most poorly designed apps ever and I’m essentially forced into using it or losing my hours with no alternatives to not downloading this nonsense on my phone 🤷‍♂️ ### 1/5 — The most embarrassingly awful app *2023-02-10, version 3.26.0* Only 1 star because I can’t post a review without a star. I’ve never seen an app managed by a multi-million dollar company perform so terribly. I feel like I’m walking on eggshells because it always feels unstable. Never allows me to sign in and when it does, it gets tips wrong, addresses as well. Such a letdown. Whoever works on this app should be embarrassed. It’s a glorified calculator app made for convenience and AT LEAST three times a week it will erase my own record of my tips, not allow addresses to be found, and unable to use the emergency option which is a HUGE PROBLEM. ### 1/5 — There are too many issues for a driver *2022-12-07, version 3.24.0* As a delivery driver in Arkansas, this app does not work like it should. For the town I work at, most of the time it’s okay because I’ve lived here pretty much my whole life. But when there’s specific instructions that I can’t see because the receipt has the instructions kind of burns off from the heat and the app refuses to acknowledge that I have a delivery until I’m pretty much at my delivery address, that’s a problem. When I’m randomly logged out for no apparent reason, that’s a problem. When the app doesn’t know where the address is, but Apple Maps and Google maps know exactly where it is, that’s a problem. When I can go from fully charged on my phone to less than 20% in a matter of three or four hours of using this app, that is a severe problem. From being a delivery driver for almost 2 years as of writing this, I have encountered too many problems for these issues to be a problem with the phone I’m using. This is a problem with the software “talking” to the firmware, and as it stands I hate this app because of these issues. If I could get away with not using this app at all I absolutely would never use it. ### 1/5 — Drivosity *2022-10-22, version 3.22.0* We are spending to much time figuring out why some drivers are tracked and some not. Delivery dashboard does not update the trip score. Why do we need to two maps in the delivery dashboard. Many street speed limits are not updated in Drivosity and the drivers loose points for speeding when they really aren’t. When drivers accidentally go over a pothole points are taken off. When drivers enter a busy street where the traffic is congested and is bumper to bumper, drivers get marked for acceleration and braking. ### 1/5 — So many bugs *2022-08-15, version 3.21.0* This is the worst app for delivering. Randomly logs me out. Then sometimes won’t even let me log back in. It doesn’t know our tips. Sometimes sends you to a house number that doesn’t match the one on the receipt. This should not be required for drivers to use until it is fixed, especially with the insane timing we are expected to complete deliveries in. It’s right there with Vystar’s online banking. Uber eats and door dash driver apps make this one look like an app that was written on a really low budget. If low budget is the issue, the budget needs to be increased so the developers can make it work right. If that’s not the case…. Well when a dominos store employee performs like this, they are fired… just saying… ### 1/5 — Buggy, crashes all the time, stay far away *2022-06-12, version 3.19.0* I am a driver for dominos and we use this app for our deliveries. Horrendous app filled with bugs, frequent crashes at least once a shift. Whoever developed this should be fired immediately and also whoever decided to force all dominos drivers to use this cancerous app. JUST FIX IT. I can’t believe just how incompetent the developers/management are. At the very least, Apple themselves should remove this all from the App Store, it has frozen my iPhone completely a few times leading me to do a force restart. Also when I’m using this app it’ll mess with Bluetooth settings in my car ### 1/5 — Employee Usage *2022-06-07, version 3.19.0* This app has the potential to be FANTASTIC- but it’s lacking in a variety of different aspectics. Tip tracking is a great concept, but not once since the app was launched has it worked. I can’t even manually log the tips in, it just constantly says “We can’t pull up the tip for this order.” It also randomly goes in and out of safe mode, even if my car is not moving. It also just sometimes will not load, and I have to restart the app, regardless of how good my service is. It has so much potential to be great, but it’s awful and annoying at best to use. All of my drivers have similar complaints, and it is hard to require usage of an app when all it does is waste time for my delivery experts. ### 1/5 — Severely lacking *2022-05-01, version 3.18.0* This app is helpful when it wants to be. At random, this application will either kick you off or just not let you sign in entirely. Other times, when you look at the tab that organizes your orders, your orders won’t show up for some reason. The times when it functions as intended it is an absolutely wonderful tool that I use every work day , but that drops off quite harshly when the app simply won’t LET you use it. It slows down my working efficiency and the rest of my coworkers. But hey, that’s none of corporates problem, huh? ### 1/5 — Wow *2022-03-20, version 3.17.1* Driver’s review. Dominos made 4.3 billions dollars last year, yet they have no budget to hire real professionals to fix this ridiculously buggy app. I see negative reviews from over a year ago and nothing has changed. The app still crashes constantly, at least twice per shift I completely lose service, usually that happens right before I hit “complete a delivery”. I end up having to restart my phone when that happens. Also, load times are just outrageous. There isn’t a single app on my phone right now that takes THAT LONG to start. That’s just plain disrespectful to dominos customers and drivers. ### 1/5 — Big oof *2021-07-19, version 3.11.1* Not comfortable with the fact this app requires you to constantly allow microphone access or else you can’t sign in at all. I don’t see why that has to be forced on me and that really is the number one reason I don’t use it anymore. I don’t trust Domino’s and the direction it’s going and I certainly am not going to give them full access to the microphone that is with me all day long. Aside from that, this app is riddled with audio bugs and location tracking issues that make it hard to believe corporate is trying to force this down on us when it feels like it should be in alpha. Either way, I’ll never use it for as long as the app requires full microphone access to just sign in even if you never want to use the microphone for anything in the app. It is so sus. Domino’s is probably gathering everything you’re saying while you’re at work. People forget that Domino’s is a tech company behind closed doors. ## Most praised reviews (10 highest-rated) ### 5/5 — Not to shabby *2021-09-26, version 3.12.0* It works fine as long as you press the money sign on the bottom row all the time to make things load and then you can just put your tips in there if it isn’t letting you “complete the order” so all around I find it very useful. ### 5/5 — I like it but it’s buggy *2019-12-11, version 2.9.1* I really like that I don’t have to look up stuff on gps any more it’s already there, it tracks my tips and gives you the option to contact them through the app if you can’t find them or the police if you’re in danger. Buuuuuuut it hasn’t been working for my iPhone since the first time I logged in. Also I don’t like that there’s no remember me option so that I don’t have to re-login after each time I close the app, too time consuming. Also (while I haven’t been using the app because it won’t let me log in) I keep getting notifications that the app is tracking my gps in the back round... don’t like. Otherwise it’s pretty neat. ### 5/5 — Add milage tracking & maps, overall good start *2019-06-28, version 2.5.0* Currently working as a delivery driver for one of the test stores in Scottsdale, the app had its problems at first but the major bugs such as the gps barrier being too small and it not sending you to the right address have been worked out. Overall the app is great for drivers but I wish it’d track your mileage as well as allow an input for managers/gm’s to add maps of complex’s for their store. ### 4/5 — Love the app, but hate it’s problems *2023-02-09, version 3.26.0* Poor internet, lemme just lag out and crash, but I can handle no internet fine and just show a status at the top of no network. Trying to call a customer, you’re gonna lose the sounds coming from your phone until you restart the app. This one’s kind of new, numeric keypad jumps every time you hit a number to enter a tip. ### 4/5 — Working ok for driver but *2020-01-31, version 2.11.0* So far so good for the driver, like how tips are transmitted to the checkout computer at the end of the shift. Needs a "last tip" showing at the top as well as the total tips. Green for cash and blue for CC last tip. That way I can log it in my book if I forget to write it down before hitting save. Also the save button doesn't work until I hit the "done" button. Also needs a reverse sort of the list of deliveries, last delivery at the top. Waze map doesn't seem to work but Apple maps does. Better if integrated into app. Also map is stuck on "north" all the time, awkward. When receiving a notification I don't think it makes a noise. Should be able to choose the sound from a list. Also should be a switch to disable "safe drive". Need an ability to show a driver profile picture and for me to type in a little bio and what kind of car I'm driving. Also didn't see any texting options like to text the customer that I'm stuck in traffic or they are the next delivery. ### 4/5 — Very useful but could use a few improvements *2019-10-21, version 2.8.0* I’m writing this as a driver and I can say that I love the features this app offers that makes my job much faster and easier. However, a couple of suggestions: 1. The navigation tools don’t work unless the gps app you’re using is already opened. For some reason it puts up a loading screen and never actually loads. 2. Being able to change the order of runs in the app when you have multiples and accidentally enter them in the wrong order in the store. 3. When navigating back to the store, instead of map coordinates maybe use the actual store address? The gps actually took me to Burger King instead of dominos 😐 4. Maybe think about adding a scanner for credit cards? Sometimes customers don’t realize we can’t break big bills and sometimes their credit card information doesn’t go through and they are very confused when the driver gets to their house. ### 3/5 — BAD CRASHES FREEZE PHONE *2024-01-27* I’ve been experiencing extremely bad crashes with this app today, as well as extreme phone freezing, every time I hit go on a delivery address to go into the Apple Maps, the entire phone freezes and is completely unusable for one to two minutes, and then the app crashes and it’s been doing this all night long. I’ve had to sign back into the app like 15 times tonight, because it crashes each time I take a delivery, and having to wait one to two minutes for the phone to stop freezing is hurting our delivery times. I’ve tried restarting my phone three or four times when this has happened, phone successfully restart, problem doesn’t go away ### 3/5 — Sending messages *2022-05-21, version 3.18.0* The app works great for us at my store, but recently there’s been so many bugs and one of the main ones is we cannot send messages to the app from dispatch. It either does not pop up on their notifications or when they do open it because it came up on their notifications it won’t open a message. They tap on it and it clears the notification but nothing else happens. Don’t know how to fix this. ### 3/5 — Dominoes needs to issue phones *2020-02-10, version 2.11.0* I’m the GM of a dominos I like this tool mostly because of the area my store is in it’s a bad area This way I can keep up on my drivers and make sure there ok that’s the up side to this tool. The down side is not all my drivers need to update there phone’s getting new ones or changing there data plans I think if we are to use this new Technology dominos should issue new phones to all the stores and at the end of there shifts the driver needs to turn the phone back In to the manager on duty. ### 3/5 — “Ok app” Should be OPTIONAL. *2019-11-30, version 2.9.0* Not having to waste time typing in addresses into your gps(for most orders) and tip tracking can be pretty nice. An “Ok” tool to have once you figure it how the app works. However, not everyone has the same phone with the same capabilities as others. Reimbursement for most having to change data plans or get a new phone is next to nothing. Some employees might know their town or city very well and don’t use gps. I know it’s almost 2020 but some drivers just aren’t as tech savvy as others. Delayed orders from technical issues and even more distracted driving are a result for some. Also, if the driver made a mistake with entering tips through the app and manager doesn’t catch it could be a headache for the customer, employee and/or store. Technical issues with the app open while your phone is connected with Bluetooth for calls or music can be annoying. Being able to prioritize the order in which deliveries are taken through the app (After dispatch from the store) would be convenient. With all of my observations using the app and getting feedback from fellow drivers my biggest complaint about this whole thing that this app should be OPTIONAL for the driver. I think the company forcing employees to use this app not taking into account personal/financial circumstances is unjust. This app benefits some...not all. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-06.*