# Donatos Pizza

> Mobile application for ordering pizza and joining a rewards program. (iPhone/iPad app by Donatos Pizzeria, LLC.)

- Source: https://appshunter.io/ios/app/donatos-pizza/id599722601 (this page in markdown: same URL + `.md`)
- Developer: [Donatos Pizzeria, LLC](https://appshunter.io/developer/599722604)
- Category: Food & Drink
- Price: Free
- Rating: 4.73/5 from 117,518 App Store ratings · 243 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.0 · 61 MB
- Languages: English
- Released: 2013-02-12
- Data updated: 2026-08-30
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/donatos-pizza/id599722601/reviews.md

## What is Donatos Pizza?

The Donatos Pizza app is the easiest way to order your favorite pizzas piled high with Edge to Edge® toppings, and so much more! Sign up for Donatos Rewards to earn free menu items and enjoy exclusive member benefits.

## Key features

- Order favorite pizzas
- Edge to Edge® toppings
- Sign up for Donatos Rewards
- Earn free menu items
- Exclusive member benefits

## What do users think of Donatos Pizza?

Overall sentiment: negative

**Pros**

- 🍕 Great pizza
- 💕 Favorite pizza
- 🎁 Good rewards program

**Cons**

- 🐛 Buggy, sluggish interface
- 🤯 Frustrating app experience
- 🤖 Clunky, unintuitive navigation
- 🔍 Inconsistent login/account status
- 🕰️ Slow loading and processing
- 🤷‍♀️ Confusing order flow

**Commonly reported bugs**

- Login issues and password reset problems
- Inconsistent coupon/rewards application
- Order details and customization not saving
- Delivery method keeps resetting
- Crashes and freezes when navigating app

**Most requested features**

- Add ability to order non-pizza items
- Improve credit card/payment management
- Make default delivery time 'as soon as possible'
- Add Apple Pay integration
- Provide better instructions and guidance

## Recent user reviews (10 of 243)

All indexed reviews: https://appshunter.io/ios/app/donatos-pizza/id599722601/reviews.md

### 1/5 — I love Donatos, but this app sucks

*2026-08-15, version 3.4.1*

They will make you sign in every time and if you somehow forget your password, they will send you an email which they never sent. I don’t understand why I have to login into an app just wouldn’t order a pizza. It should save everything but it doesn’t and it will again and again

### 1/5 — Good pizza and rewards but the app sucks

*2026-08-11, version 3.4.1*

App frequently does not work. From not accepting cards and not allowing a change of location. I had to create a new account just to get the app to change where it was delivering from. It’s just not very easy to use, frustrating, and buggy. The app sucks. The saving grace is a good rewards program and the pizza is good. But I often found myself cussing when I’m using it. And I’m decently tech savvy.

### 1/5 — App is Completely Worthless

*2026-08-07, version 3.4.1*

On this app, I can’t complete my order without a phone number.  When I try to add and save a phone number to my profile, the phone number field remains blank on the checkout page.  I go back to my profile page, the phone number I entered is not there.

I can’t add my phone number at the checkout page (field is grayed out) either so I can’t complete the order.  So I end up going to Pizza Hut or Domino’s.

### 1/5 — Flat out didn’t work

*2026-08-07, version 3.4.1*

Can’t log on with existing account information. Created New account but hitting the place order button does nothing, no error messages, no confirmation messages. Just no change in the screen. Over all app is unresponsive and the flow does not make sense. App does not save my phone number and I cannot make an order without one.

### 1/5 — Trash

*2026-07-29, version 3.4.1*

Fix your app. I can’t even log in. It doesn’t send me a confirmation code when I reset my password. I’ve had so many issues trying to order using this app. I’m deleting this app after pissing around with it for over 4 years. TRASH. 0/10

### 5/5 — Wow! Impressive Phone Order System!!!

*2026-07-24, version 3.4.1*

That was quite simply the most amazing and fastest ordering experience by phone EVER! North Limestone location in Springfield Ohio. Very accurate! Very impressive in speed, too!! As always, pizza and subs are amazing! I did have an app issue Donatos might need to fix (as it is what forced me to call in my order.) Still very happy customer! Thanks again 🤗

### 1/5 — Does not work

*2026-07-19, version 3.4.1*

After inputting my address 3 times, my pizza twice, switching to delivery 3 times, trying to add the deal that didn’t work, and finally inputting my card twice, hitting the order button did nothing. Never loaded, never ordered. Called the store and couldn’t get past the AI chat bot. Don’t bother with Donatos, order somewhere else like I did.

### 2/5 — Great pizza-mobile app sucks

*2026-07-18, version 3.4.1*

I just spent the last 30 minutes trying to order four pizzas through the app. Nothing difficult, two cheese pizzas gluten-free light sauce light bake. Two pizzas one sausage one ham, gluten-free light sauce, light bake. The online app would never let me actually place an order even though I went and made all the selections and hit the split button to put it in the cart and nothing would happen. I backed out made sure I signed in and signed back in. Did that several times still never let me place the order. The next step I did was to call the business and the AI kept entering the selections wrong. Once I got the selections all placed the AI changing my card number my expiration date, my security code several times. It then offered to connect me to the store but nothing would happen. All I could hear was dead air, and then other noises like it was an actual live store situation. No real person to be found. If it wasn’t for the gluten-free pizzas and the way that they can bake them light. I’m not sure I would go back to this place or Donatos in general that is. You really need to fix your app and your AI in store.

### 1/5 — App is buggy

*2026-07-16, version 3.4.1*

This app is extremely buggy.   It’s just a poor app full stop.  It seems like they did a redesign and used someone unqualified.  The app used to work well a couple years ago, so it makes me wonder what’s going on.  I hardly order anymore, because it’s such a pain.  The worst issue is that the payment feature won’t work. 

Then the developer comments wanting reviewers to help them fix it!  It’s not our job to troubleshoot your app.  Hire someone who knows what they’re doing and fix this junky app.

### 1/5 — Trash

*2026-07-11, version 3.4.1*

This app is trash. I have never went through an order without issues on the app. Right now I can’t check out because my deal is on the checkout 2 times and charging me double. Seems like it would be easy to remove 1, but no. Terrible.

## Frequently asked questions about Donatos Pizza

### What can I do with the Donatos Pizza app?

The app allows you to easily order your favorite pizzas with Edge to Edge® toppings. You can also sign up for the Donatos Rewards program to earn free menu items and enjoy exclusive member benefits.

### How does the rewards program work?

By signing up for Donatos Rewards through the app, you can earn free menu items. Members also gain access to exclusive benefits, enhancing your ordering experience.

### Is the app free to use?

Yes, the Donatos Pizza app is free to download and use. There are no upfront costs associated with accessing its ordering and rewards features.

### What are the main benefits of using the app?

The primary benefits include the convenience of ordering your favorite pizzas directly from your device and the opportunity to earn rewards and exclusive perks through the Donatos Rewards program.

## Version history (last 5 releases)

### 3.4.1 — 2026-06-02

Push notification integration. Caching improvements. Minor bug fixes related to customer communication.

### 3.4.0 — 2026-05-12

Framework upgrade. Minimum version change to iOS 15.

### 3.3.4 — 2026-02-17

Apple keyboard configuration change. Android keyboard configuration change.

### 3.3.3 — 2026-01-13

Keyboard correction for Android devices. Version bump for iOS.

### 3.3.2 — 2025-10-22

Framework enhancements to allow for a better loyalty program experience.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*