# DoorLoop — user reviews > 181 indexed App Store user reviews of DoorLoop by DoorLoop Inc, rated 4.80/5 from 1,436 ratings. - Source: https://appshunter.io/ios/app/doorloop/id1590868801/reviews - App overview in markdown: https://appshunter.io/ios/app/doorloop/id1590868801.md - Rating breakdown: 5★ 1,280 · 4★ 81 · 3★ 32 · 2★ 6 · 1★ 37 ## What do users think of DoorLoop? Overall sentiment: negative **Pros** - 🚀 Efficient financial tracking - 🔒 Secure and reliable - 🛠️ Comprehensive legal guidance - 💻 Eco-friendly and paperless - 📊 Intelligent insights - 🤝 Incredible support - 📈 Strategic rent pricing - 🤖 Personalized dashboard widgets - 🔍 Streamlined move-in/move-out process - 🤳 User-friendly vendor communication **Cons** - 🐛 Glitchy and unreliable app - 💰 High fees and charges - 🔒 Difficult login and account management - 🤖 Useless AI chatbot - 🔍 Lack of tenant support and communication - 🕰️ Slow and buggy performance - 💳 Payment processing issues - 🤯 Frustrating user experience **Commonly reported bugs** - Constant app crashes and freezes - Inability to log in or access account - Disappearing or incorrect payment records - Compatibility issues with newer devices - Recurring login and authentication problems **Most requested features** - Biometric login options - Improved mobile app functionality - Enhanced communication and support for tenants - Streamlined payment processing - Customizable dashboard and reporting - Integration with other property management tools ## Newest reviews (12 of 181) ### 2/5 — No customer support for tenants *2026-06-03* All of a sudden the app will not let me login to my account which is the only way for me to pay my rent. I tried to use the chat for support on the website but it is useless. I better not be charged any late fees due to something being wrong with the app because I have been using the same login information for over a year and now all of a sudden it is say it is invalid **Developer response:** Hi there, we're really sorry to hear this. Not being able to log in when rent is due is stressful, and we understand the urgency completely. Our team wants to get this sorted for you right away. Please reach out to us directly at support@doorloop.com and mention this review so that we can assist. ### 5/5 — CHANGED MY LIFE :) *2026-05-30* I absolutely love this app! I have a large fleet of inventory and this has really been a game changer for me!! Leaving town is easy now, because all the payments go right into the bank! **Developer response:** Helping your business succeed is what we're all about. Thanks for trusting us with your property management needs! ### 5/5 — DoorLoop Offers Detailed Oriented Support *2026-05-29* Since transitioning from our previous software of more than 10 years, our experience has been outstanding. Doorloop delivers exactly what we needed—and more—with fantastic customer service and immediate, detail-oriented support. Our organization manages multiple single-home, condominium, and multifamily communities across several states. Doorloop’s real-time connectivity across regions makes it easy and efficient for us to submit, track, and manage transactions seamlessly. My purpose in sharing this is to highlight how impactful this platform has been for our operations and to strongly recommend it to organizations seeking a reliable, modern property management solution. Andrea Marshak **Developer response:** Thank you so much for taking the time to share this with our team. It genuinely means a lot to hear from someone managing such a diverse portfolio across multiple states. Keeping transactions organized across single-family, condo, and multifamily communities in different regions is no small thing, and we're glad DoorLoop is making that easier. Ten-plus years with another platform is a long relationship to move on from, and we don't take that trust lightly. Thanks for choosing DoorLoop, and please know we're here whenever you need us! ### 5/5 — Wonderful Program *2026-05-29, version 3.9* I have been using DoorLoop for several years and love it. Great company. ### 5/5 — Best Customer Service- best management software *2026-05-28* I’ve worked with their company for a few years now. Their support is amazing. The app is user friendly and constantly being updated. Great company to work with! **Developer response:** A few years in and still going strong! This feedback means a lot to us. We're so glad the support team has been there for you and that the updates are landing well. Thank you for choosing DoorLoop as your software partner! ### 5/5 — Wonderful Company & Product *2026-05-28* What an amazing product. Have used their platform for years. Great support and easy. **Developer response:** Your team and your business deserve only the best. Glad to be your property management software partner! Thank you for sharing these kind words. ### 5/5 — Great customer service! *2026-05-28, version 3.9* The staff is helpful and polite. ### 5/5 — Brian Property Manager *2026-05-28* DOORLOOP is the best software we have used EVER. NOTHING compares to the depth of the software, thoughtfulness of each module, and very importantly the outstanding tech support they provide. Austin is 10 stars without question. The other tech support is excellent also. Over the past year we have maximized rent proceeds, minimized staff time and resources and increased our tenant engagement experience in the most positive way. DOORLOOP is way ahead of the competition. **Developer response:** This made our day: thank you! More rent collected, less staff time, happier tenants. That's exactly what we're building toward, and it's great to hear it's showing up in your actual operations. We'll pass your kind words along to Austin too, he'll love hearing this. We really appreciate you taking the time to share a bit about your experience! ### 5/5 — Great platform for landlords! *2026-05-28* Couldn’t be happier since started using DoorLoop. For landlords or property managers. Definitely a game changer and very helpful team to teach you every step! **Developer response:** So glad to hear it! Having a team that actually walks you through every step makes a big difference, and it sounds like you hit the ground running. Thanks for the kind words and for trusting DoorLoop with your growing business needs! ### 5/5 — Best property management resources *2026-05-28* Doorloop has sabe my life with all my tenant resources, not only it’s very organized and easy to use but I make sure I don’t missed a payment from my tenant. I recommend using them with my eyes closed ### 5/5 — Thank you *2026-05-28* We have been using Doorloop for almost a year now. We manage 8 doors. I appreciate the customer service department helping us navigate the app. Thank you Anna and Torez. We appreciate you. **Developer response:** Thank you! We're so grateful to be part of your operation in the last year. Anna and Torez will love seeing this. They work hard to make sure every question gets answered, and it clearly shows. We appreciate you! ### 5/5 — Who wants to pay their landlord by check… *2026-05-28* I haven’t had to think about paying my rent in years. It just happens and it’s never late. Everything I need to communicate with my landlord is right in the DoorLoop app. Maintenance requests, insurance, all of it! For someone like me who hates the email back and forth, it’s just what I need. **Developer response:** Hi there! We're really glad the app is making life easier on your end. Tenant experience matters a lot to us, so we appreciate learning about your experiences paying rent. Thanks for taking the time to share this! ## Most critical reviews (10 lowest-rated) ### 1/5 — Total garbage *2026-08-13, version 4.3* And of course their bug fox update caused a new bug to not allow sign in. This is the most incompetent team on the planet. ### 1/5 — The update made it worse *2026-07-08* With the new update, rent can only be paid in one sum - my roommate and I can no longer each pay our own half. INCONVENIENT AND OUT OF TOUCH - which tech bro decided this was a good decision? It’s a much larger amount of money now that one of us needs to keep in our account and the other has to sent smaller installments over Venmo to pay them back (because Venmo has a capped limit for each transaction). What is the point of an app if not convenience? PLEASE FIX THIS ASAP. **Developer response:** Hi, and thanks for the feedback. Good news: split payments are supported in DoorLoop. Whether they're available to you depends on your property manager's settings, so we'd recommend reaching out to them directly to request it. If they need help enabling it, our support team is happy to walk them through it! ### 1/5 — Waste of a morning *2026-06-26* This app will run you in circles. It sends a text to fill out a rental application, then when you click on the link, you have to get a passcode sent to your email, and then when you put in the passcode sent to that email, it says the application is not assigned to the email IT JUST SENT THE PASSCODE TO! I received 4 text, I tried 4 times. This is absurd. **Developer response:** Hello, and thank you for sharing your experience. Our team has reviewed what you've shared and we would like to connect directly with you to learn more and provide some support. Please send a note to support@doorloop.com, referencing this review so we can quickly identify your inquiry and assist further. We appreciate the opportunity to learn from you! ### 1/5 — Charges 60+ fee *2026-06-24, version 4.1* We thought using this app would be like my old rental places and charge maybe 4-5 bucks nope its freaking 60+! WHY??!!! ### 1/5 — Sucks *2026-06-15, version 3.9* App consistently disappoints. Constantly being signed out for no reason and having to sign in repeatedly to check notifications. If your landlord uses this app beware! It’s a sign that they are cheap. ### 1/5 — The AI system sucks *2026-06-13, version 3.9* Tenants should be able to just list their inquiries without talking to this Ai because at the end of the day, we are all trying to go around this AI to write our maintenance issues and it just wastes our time. There are so many other ways to receive tenants maintenance issues but AI is not it. Another thing, when you pay the rent a little early, the system doesn’t even cash that, it keeps sending you messages to pay your rent on time for the following month you have already paid. I get the system they tryna do but it sucks. I never had a rental system where I had to talk to AI for maintenance, it’s like calling Amazon and talking to a robot, just imagine, because all you want is a representative ### 1/5 — Works terrible *2026-06-03, version 3.9* App has many issues. Besides this it has accepted my payment before and for some reason not payed my rent, making me appear late. Not reliable, not helpful. An unfortunate day any day this app has to be opened. ### 1/5 — Reporting maintenance on property *2026-05-28, version 3.9* It won’t let me submit a quest for repairs ### 1/5 — Horrible, horrible app *2026-05-27, version 3.9* In my first interactions with the app I have run into countless UI issues. I’ve been forced to use this app by my landlords in what I assume is a selection of the cheapest property management channel. To list my issues (but not all bc no free QA): - repeated loop attaching bank account through stripe, just ends up not being possible at all. - in manual linking of my bank (delayed by days), I was sent a verification code in a string using letters. The app would only let me type in numbers. - Words split in the middle instead of wrapping to the next line in a text box when a text box option is used. They have clearly done zero QA or they are probably trying to use an AI service to do it. Their AI support desk is useless, as expected, and replied 10 minutes after I engaged. So disappointed in my landlord and this software. Edit to add: new issue. Now, DoorLoop has notification banners I cannot clear. ### 1/5 — AI is horrible *2026-05-12, version 3.8* The app worked fine before . They added some new AI chat bot you have to deal with to input maintenance and it’s just bad ## Most praised reviews (10 highest-rated) ### 5/5 — Love it *2026-08-04, version 4.1* Best system ever ### 5/5 — Stop updating the app everytime *2026-08-01* Stop updating the app every time you update you make it more confusing **Developer response:** Hi there, thanks for sharing this. We're always pushing updates to improve our app, but we hear you that changes can take some getting used to. If there's a specific part that's tripping you up, send us a note at support@doorloop.com and we'll take a look right away. We appreciate you taking the time to let us know! ### 5/5 — User Friendly *2026-07-31, version 4.1* Enjoy the app easy to pay rent and utilize the other parts of the app. ### 5/5 — User-friendly *2026-06-10* The app is the most complete and user-friendly app for a property management software that I have use **Developer response:** Thanks for the DoorLoop love! We love being part of your growing business. ### 5/5 — This App Is A Rip Off *2026-06-06, version 3.9* This App Sucks, It Won’t Let You Log In Or Redo Your Stuff For The App !! Plus It Charges Very High Rip Off Fees To Pay Your Rent Or Anything That Has To Do With Any Kind Of Payment !! ### 5/5 — Chief Operating Officer *2026-06-03* DoorLoop has made a real difference in how our accounting team stays on top of daily operations. Instead of jumping between several systems, we can keep key pieces of the business organized in one place. That has helped us save time, reduce confusion, and keep better visibility across the properties we manage. One thing that stands out is how simple the system is to learn and use. It does not feel overly complicated, which matters when you have a team relying on it every day. Their customer support has also been a major plus. When questions come up, we have been able to get clear answers from people who understand the product and want to help. For our team, DoorLoop has been a dependable part of our workflow, and we would gladly recommend it to other companies looking for a solid property management solution. **Developer response:** Thank you so much! Hearing that your accounting team has better visibility and less confusion across your properties is exactly what we're going for. We put a lot of care into making DoorLoop easy to learn and use without sacrificing depth, so it means a lot to hear that lands for a team relying on it every day. Really glad our support team has been there when you needed answers. We appreciate your kind words! ### 5/5 — Easy *2026-06-03, version 3.9* Great app, easy to use on the go when I don’t have my laptop with me. ### 5/5 — User friendly App - Great Support Team *2026-06-03* We've had a great experience with DoorLoop in our accounting department. It helps us manage properties, rent, maintenance, leasing, and accounting all in one place, which makes our day-to-day work much more efficient. The platform is easy to use, and the support team has been incredibly helpful whenever we've needed assistance. They're responsive, knowledgeable, and genuinely care about helping their customers succeed. Overall, DoorLoop has been a great tool for our team, and we highly recommend it to anyone looking for reliable property management software. ### 5/5 — Top *2026-06-02, version 3.9* Easy and uncomplicated ### 5/5 — Easy to Navigate *2026-06-01* I love that the Doorloop app so closely mirrors the look and feel of the desktop version. The interface is more attractive and user friendly than other softwares app that I have used **Developer response:** Thank you so much for sharing this feedback with us! We are thrilled to know that you're finding the DoorLoop app easy to use. Thanks for taking the time to let us know! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*