# Doorman Story. Hotel simulator — user reviews > 1,090 indexed App Store user reviews of Doorman Story. Hotel simulator by AppQuantum Publishing Ltd, rated 4.70/5 from 29,917 ratings. - Source: https://appshunter.io/ios/app/doorman-story-hotel-simulator/id1510022911/reviews - App overview in markdown: https://appshunter.io/ios/app/doorman-story-hotel-simulator/id1510022911.md - Rating breakdown: 5★ 24,472 · 4★ 3,066 · 3★ 928 · 2★ 427 · 1★ 1,024 ## What do users think of Doorman Story. Hotel simulator? Overall sentiment: neutral **Pros** - 🚀 Fun and engaging game - 👍 Enjoyable gameplay - 💡 Challenging levels **Cons** - 🐛 Bugs and glitches - 💰 Expensive upgrades and in-app purchases - ⏳ Lack of new content updates **Commonly reported bugs** - Doorman picking up two items at once - Trash bags not disappearing from rooms - Customers not checking out on time **Most requested features** - Ability to replay previous levels - More hotels/levels to be added - Improved customer/employee AI ## Newest reviews (16 of 1,090) ### 3/5 — This is literally a pay-to-win game *2026-08-10, version 1.13.8* There is a level where you HAVE to be perfect. If I make one little mistake on a level, I FAIL. You need to make it slightly easier. PLEEEEEAASSSEEE ### 4/5 — Хорошая игра, но, нужно доработать *2026-05-16* Игра периодически глючит. Когда все гости уже ушли, игра не заканчивается и висит. А если выходишь, то будто бы проиграл. **Developer response:** Спасибо! Ваша поддержка очень много значит для нас! ### 2/5 — Игра долго загружается и стала вылетать *2026-02-07* Игру скачала давно и она мне очень нравится. Но крайние полгода не играла в нее. Не давно начала снова играть и толком не могла зайти. Очень долго грузится. Заходит, но в итоге просто вылетает, иногда сразу, не успев прогрузиться, иногда после прохождения уровня, сразу вылетает. Очень огорчает, так как графика и идея игры очень нравится 🥺 Прошу обратить внимание на баг и что-то с ними сделать 🙏🏽 ### 2/5 — I *2026-02-04, version 1.13.8* It’s sad I really like this game, even spend money on some diamonds. But it frequently stop working. For the last 1 month it just won’t load for me. :( ### 3/5 — Проблемы с рекламой *2025-12-07, version 1.13.8* Когда нажимаешь на удвоение выиграша или ускорение в магазине с помощью просмотра рекламы - появляется страница рекламы и все, никакого таймера, никаких вариантов закрыть ее, ждал несколько минут. Помогает только перезагрузка игры, проблема с рекламой. ### 3/5 — Doorman review *2025-11-25, version 1.13.8* Love the game BUT the game glitches turns off have to start it up again and takes your rewards off because you have restarted. ### 3/5 — Bugs *2025-10-16* O jogo é bem divertido, mas buga muito tem a opção de assistir anuncios para receber certas recompensas, porem vários anuncios bugam e vc fica travado naquela tela ### 3/5 — i like it but could be better *2025-07-15, version 1.13.8* I enjoy the premise of the game, but when you fail the level you don’t earn the coins from that level, so i can’t upgrade my hotel because i don’t have enough coins but i can’t pass the level because my hotel isn’t upgraded enough. other games like this i have played before you earn the coins regardless if you have passed the level or not because it means you can upgrade ### 1/5 — Not happy *2025-07-07, version 1.13.8* Great game but development needs help no update to different levels in over a year. They tell you download fashion shop. I beat that then it tells you to download doorman story again to no update. ### 1/5 — WiFi *2025-06-30, version 1.13.8* I haven’t even been on the game yet because it's saying there’s no WiFi but I have a strong connection! This is so weird! Is this common???!!! ### 3/5 — Is it a bug? *2025-03-03, version 1.13.8* Im at the Christmas castle and I’m struggling to finish the levels because the torches on the rooms never relight and I can’t put people in rooms! I even upgraded them as high as they can go. Is that part of the game? If so, it’s impossible to win this way on level that relies on putting people in color coordinated rooms. I think it’s a bug or else it would make the torch upgrades useless. Thank you ### 3/5 — Fun, but bugs *2025-02-09, version 1.13.7* Crashes a lot. Current level is unbeatable because it wants 12 color matched doors and only gives 10 guests ### 2/5 — so many bugs *2025-01-14, version 1.13.7* I like the game a lot but there are so many glitches. I am on the level with the laundry and it has some sort of bug which will never let me give the customers their laundry causing me not to win the level because I need to have 😍 to win. Please fix the glitch so I can continue playing! ### 3/5 — Fun but No New Levels *2025-01-01, version 1.13.7* I really enjoy Doorman Story – it’s a fun and engaging game. However, I’m pretty disappointed that no new levels have been added after completing the Underwater Hotel. I uninstalled the game a year ago, hoping for updates, but after reinstalling it, I found the game exactly where I left off. To the developers – you need to do better. The game has so much potential, but without fresh content, it loses its appeal. I hope new levels are in the works because I’d love to keep playing. ### 1/5 — This Game in a Nutshell *2025-01-01, version 1.13.7* Yes the game can be very compelling to WANT to continuously play.. BUT… The developers of this game have exploited every opportunity to make users watch an AD. We ALL understand that developers, designers, and programmers need to make their money somehow BUT… at what cost to actually enjoying the game experience that the entire team has worked so hard to create? A free game should NOT require users to be FORCED to watch dozens of ads just to be able to play the game more. I say this because even the in game shop does not allow you to exchange coins USERS earned for diamonds. Diamonds are crucial for the development of your locations and if you don’t develop, it’s nearly impossible to clear a level unless you sit through multiple ads hoping to try a new strategy that most likely than not will work (trust me, I tried)… I even clocked the reward timer for extra speed and it started me almost 2 mins less than what I earned! If you’re desperate for more, always silence your phone and be prepared to sit through multiple ads to rack up. ### 3/5 — Good but too difficult. *2024-12-07, version 1.13.5* I have to be perfect to complete a level please can you make it easier?! ## Most critical reviews (10 lowest-rated) ### 1/5 — Loading *2026-06-28, version 1.13.8* It it loading for 47minutes ### 1/5 — 버그..? *2026-06-07, version 1.13.8* 겜 시작때 키트화면에서 멈춰서 몇번이나 껐다켜도 터치가 안됩니다. 돈은 돈대로쓰고 이거 어떻게 하실거죠??? ### 1/5 — App is unusable and unstable *2026-05-22, version 1.13.8* It keeps crashing every 2 minutes. ### 1/5 — Waste Of Time & Money! *2026-01-12, version 1.13.8* I legitimately just spent maybe $5 on this game just for the it to glitch out…i’m on level 60 in the christmas level and i literally saw these “guest” stay in the rooms for more than five damn minutes when i needed the rooms…i should’ve screen recorded it but i will be getting my money back..there’s no way in hell someone past this level & it glitch or was just scamming me out of money…i’m not even joking. I had to keep buying that candy thing on the top right corner to keep the other “guest” happy and it didn’t even matter because the game will have them sit there or switch color rooms so you don’t past…idc this my first review even & i won’t ever download this game again ### 1/5 — It stops after 8 hotels *2026-01-03, version 1.13.8* I have loaded and downloaded it twice and each time it doesn’t go past 8 hotels. Granted each hotel has been 50 and 60 levels, but it used to have more hotels and it’s been shortened. ### 1/5 — Не грузит *2025-12-28* При переходе на следующий отель игра просто зависает и теряются Бусты которые дали за прохождения отеля ### 1/5 — It stops at level 62 *2025-12-13, version 1.13.8* I have loaded and downloaded it twice and each time it doesn’t go past level 62. It’s a fun game until you get to level 62. ### 1/5 — Glitches *2025-12-03, version 1.13.8* First thing that comes up when you open the app is to download another app and from there it won’t let you play ### 1/5 — No new levels…..still *2025-09-28, version 1.13.8* Don’t bother playing. No updates. ### 1/5 — Reklamlar *2025-09-07, version 1.13.8* Yükseltmeler hızlı bitsin diye reklam izliyorum bir tane tanışma plartformunu tanıtan reklam var o reklama gelince oyun donuyor ## Most praised reviews (10 highest-rated) ### 5/5 — GOOD GAME!! *2026-02-24, version 1.13.8* very enjoyed this game! no more ads, easy to played😍 ### 5/5 — Maravilhoso *2026-01-29* Top demais esse jogo! **Developer response:** Thanks! Your support means a lot to us! ### 5/5 — Doorman Story: Simulação hotel *2025-06-15* Muito bom o jogo **Developer response:** Thanks! It is a great pleasure for us to see you happy :) ### 5/5 — Great game *2025-02-13, version 1.13.7* It’s been years and still no new updates to the game. What’s happening? Otherwise, it’s a great game to play with, pretty challenging. It’s a shame I cannot replay the maps after completing it. ### 5/5 — This is pretty much the only game I play *2024-11-04, version 1.13.5* Honestly I’ve completed and re-downloaded this game like a million times. My question is when will there be a new hotel and or can you add more levels to all the hotels like the first two? I have enjoyed playing this game, just need something new to look forward to. Thank you! ### 5/5 — What happened to the levels? *2024-11-03, version 1.13.5* I used to play this game a couple of years and made it at least 4 levels beyond underwater hotel. I recently readied the game and the Underwater hotel is now the last game? When will the other levels be added back? Thank you. Love the game. ### 5/5 — Need more *2024-08-12, version 1.13.5* Addicted to this game but I’ve already beat all the levels on this game and it’s sister game Fashion Shop I need more levels haha. ### 5/5 — Mein Lieblingsspiel! *2024-07-07* Ich habe das Spiel, also es sind ja eigentlich 2 Spiele, komplett durchgespielt. Hat Spaß gemacht! Und, was ich besonders schätze, es ist keine unendliche Geschichte, sondern irgendwann schafft man alle Hotels. Manchmal braucht man schon Geduld, aber man kommt zum Ziel. Ich habe mich entschieden, es zu löschen jnd wieder neu runterzuladen. Dann kann der Spielspaß noch einmal beginnen. **Developer response:** Thank you for your review 😘 ### 5/5 — New hotel? *2024-05-11, version 1.13.5* When will there be a new hotel? ### 5/5 — NEW HOTEL? *2024-04-10, version 1.13.5* Please come back where are youuuuu --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-05.*