# Dorothy Perkins Card — user reviews > 20 indexed App Store user reviews of Dorothy Perkins Card by NewDay Ltd. - Source: https://appshunter.io/ios/app/dorothy-perkins-card/id907465210/reviews - App overview in markdown: https://appshunter.io/ios/app/dorothy-perkins-card/id907465210.md ## Newest reviews (2 of 20) ### 5/5 — Happy Client *2019-08-06* Excellent customer Service, Excellent online service, I am very happy **Developer response:** Thank you for your review and feedback! It's fantastic to hear that you're enjoying our app and the customer service is meeting your expectations - we pride ourselves on quality service so this is greatly appreciated 😁 - Leigh ### 5/5 — Pay on line *2019-07-06* Is very good , as you not neet to go to bank , and god strait in my account **Developer response:** Thank you for your lovely review and feedback! I hope you continue to enjoy using our app and our services 😁 - Leigh ## Most critical reviews (10 lowest-rated) ### 1/5 — High interest rate *2024-05-15* The interest is very high. I don’t recommend it **Developer response:** Hi Eva/2, we're sorry you feel this way. Interest is calculated on a daily basis on your daily balance. This can be avoided by either clearing your balance in full or reduced by making recommended extra or boosted payments towards your account - Steve ### 1/5 — So difficult to make a payment through the app. So many hoops to jump through *2024-03-10* Takes so long to make a payment. Not easy. **Developer response:** Hi G-YFTO, we're sorry you feel this way. We'll make sure we escalate this within the business. Thank you for taking your time to provide us with your feedback. - JJ ### 1/5 — Maybe disappointed! *2020-02-08* I tried to use my Dorothy Perkins card in Top Shop and most embarrassingly - it was declined! I had no idea why so called the Helpline whilst in store to find out what the problem was. I found out that I was in arrears but was sure I had recently made an account payment so made the minimum payment of £5 immediately and once I’d done that - I checked my on-line Banking only to see that the payment I thought I’d made was not showing! I have now checked my Dorothy Perkins account on-line and it’s told me my account is in arrears and I may be charged £12 because of this! I really hope they do not do this as I have had this card for years and don’t think I have EVER missed a payment. I wish I could go back to posted statements as this acted as a reminder to make a payment! Paperless accounts cause this sort of problem which is not only embarrassing - it’s also (potentially) costly! I would hope as a loyal customer I won’t be charged for a ‘first offence’!! :( **Developer response:** Hello, thank you for getting in touch with a review and your feedback, and I'm sorry to hear that your card declining caused you embarrassment, this is never our intention. If an account is in arrears spend is blocked automatically, however I can appreciate that you were not aware of the arrears. If set up for online statements, I would advise making sure you have a Payment Due Date alert active, which can be done in your app by going to More > Account Settings > Alerts and Notifications. You can choose to be notified by text and/or email, and customise how many days in advance you're notified. You could also set up automatic payments via Direct Debit by going to Pay > Direct Debit. You can switch the account back to paper statements if preferred, by going to More > Account Settings > Statement Preferences. If a payment is received late, a £12 fee will be automatically applied to the account with the following statement. If you do incur a charge, I would recommend getting in touch with our Customer Service team on 0333 220 2503 so that we can look into this further, especially considering that you have advised this is the first time anything like this has happened. I hope that this information helps and if you have any other concerns please do contact our team on the number above. Thank you - Leigh ### 1/5 — Not impressed *2019-11-07* Been trying to pay online through the app for a few days now with my card keep being rejected saying my bank refused payment. There was no problem with my card or my bank the app just kept throwing out my card info. Incredibly frustrating the number to try and speak to an adviser is just as frustrating to point that I couldn’t make a payment u til 24hr later! **Developer response:** Hello, thank you for getting in touch with feedback. I'm sorry to hear that you've experienced this issue. If you've not done so already I would contact your bank to ensure they've not declined the payment at all. I will also provide details of the issue to our app developers to look into this on our end. If you incur a late fee as a result of this issue, please get in touch with us over the phone so that we can discuss this further. The best number to call would be 0333 220 2503. Thank you - Leigh ### 1/5 — Not working! *2019-07-26* Online account manager is not working! Tells me my account is locked and to reset my password, I do this and then it goes through it all again. So annoying, I only want to make a payment and check my account! **Developer response:** Hi there, thank you for getting in touch and I'm sorry to hear you've been having difficulties accessing your account. If the details are entered incorrectly a few times accidentally, the account is locked as a security measure to prevent potential fraudulent or unauthorised access. What we would need you to do is to call us on 0333 220 2503 so that we can run through security and confirm that everything is okay, then we will be able to unlock the account for you ASAP! - Leigh ### 2/5 — Lost card and cannot contact anyone *2022-08-11* Kim harris **Developer response:** Hi Kim, thanks for reaching out and I'm sorry to hear you've lost the card. If you've got the app, you should be able to report your card as lost/ stolen by going to the My Card section. Alternatively, if you need to get in touch with us, please call our Customer Services line on 0333 220 2502. The system will ask you to confirm your card/ account number, however, if you do not have these details to hand, please just stay silent and the system will eventually transfer you to an agent - Nicole ### 2/5 — I can’t registered *2020-01-20* Why i can’t online registered of my dorothy perkins card? I’ve tried a lot of times and always says try again. **Developer response:** Hello, thank you for getting in touch with us and I'm sorry to hear that you are having trouble registering! What I would advise would be to get in touch with our Customer Service team on 0333 220 2503 so that we can check what information we hold on file for you - if there are any typos in your date of birth, postcode etc this can cause problems when registering. We will also be able to further troubleshoot and help you through the process. Lines are open 8am-9pm every day of the week. Thank you for your time - Leigh ### 3/5 — Making a payment *2020-04-11* I can’t seem to be able to pay my Account? **Developer response:** Hi there, thank you for getting in touch and I'm sorry to hear you're experiencing difficulty making a payment! I would recommend getting in touch with our Customer Service team on 0333 220 2672 so that we can look into the reason for this and help get this resolved. Thank you - Leigh ### 5/5 — Payment made *2024-03-30* Easy to find how to make payment and making payment was very quick to do ### 5/5 — Easy to pay *2024-03-17* Good service ## Most praised reviews (8 highest-rated) ### 5/5 — As long one doesn’t forget passcode it’s all very well set Payment plan lovely-ncy ………..,,,,,,,,, *2023-09-28* s all very well set Payment plan lovely-ncy ……….. ### 5/5 — Brilliant *2022-11-29* The Dorothy perkins app is so easy to use, it makes life so much better not having to mess around trying to figure out how to use it. Well done with app indeed just love it. ### 5/5 — Chidimma *2021-01-01* This app is very convenient and really easy to use. **Developer response:** Thank you for your review and feedback! I'm really glad you like it and find it helpful, and thank you for choosing our card 😁 - Leigh ### 5/5 — Customer Service *2020-10-14* Very good and accommodating 🤩 **Developer response:** Thank you so much for the lovely review! We're glad you like the app! - Nicole ### 5/5 — Lynne *2020-10-06* Love the DP card and earning points to spend **Developer response:** Hi there! Thanks for the great review! It's lovely to hear that you're happy with the card and it's benefits! - Nicole ### 5/5 — Elkouly *2020-04-05* Makes payment so easy **Developer response:** Thank you for your lovely review and feedback! I am pleased you like our app and we really appreciate you taking the time to get in touch 😁 - Leigh ### 5/5 — 5 stars *2019-10-18* Easy to use! Great benefits! Love the app! **Developer response:** Thanks Chloe! It's lovely to hear this and I'm pleased you're enjoying your card and app 😁 - Leigh ### 5/5 — I love DD *2019-08-07* I love the quality of clothing in Dorothy Perkins and the choice I went everywhere to buy slim ankle length trousers for my holiday And ended up In Dorothy Perkins and purchased 1 black 1 blue 1 White lovely fit just the correct length and the staff are very helpful and friendly one of them even recognises me every time I go in . **Developer response:** Thank you Rubylou! Its great to hear how much you enjoy shopping in Dorothy Perkins, and that you're enjoying your card. Thank you for being a customer with us 😁 - Leigh --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*