# Dorothy Perkins — user reviews > 61 indexed App Store user reviews of Dorothy Perkins by DBZ MARKETPLACE LIMITED, rated 4.77/5 from 12,644 ratings. - Source: https://appshunter.io/ios/app/dorothy-perkins/id574794585/reviews - App overview in markdown: https://appshunter.io/ios/app/dorothy-perkins/id574794585.md ## Newest reviews (10 of 61) ### 3/5 — Dp in general *2024-08-03, version 10.5.2* Lovely choices, easy to navigate online Nd good prices. Very complex return system, loging in can also be tricky, doesnt send the ‘forgot password’ email as quick as you need it. ### 3/5 — Not as good since update. *2023-10-29, version 10.0.17* Not so keen on the app. Since it become part of the Debenhams app. As unable to always just search DP clothes. The filters, need to be clicked on on few times to highlight. And the favourite button has withdrawn. I had an issue when the app first updated, that my account details were incorrect, and the yearly postage had not been activated. This was sorted out, by a very helpful DP staff member via messenger. Since the update, I don’t order as much, as too long winded a search Shame as I love the clothes. ### 2/5 — App gone wrong *2023-10-28, version 10.0.17* Since this app updated and is now with Debenhams it is a pain to shop as you can’t save things as there’s no favourites to click on anymore, and the most annoying thing is that I’m getting charged for deliveries even though I purchased the unlimited next day delivery pass on 25/01/23 so what’s going on there. It also took me ages to get onto the app as like others have said in previous reviews it wasn’t accepting my login details. Very frustrating and annoying to say the least & needs sorting. ### 4/5 — No more likes *2023-09-21, version 10.0.13* The new style of the website looks great but there is no longer the ability to like items and save them, you can only add to your basket. ### 5/5 — Fantastic app! *2023-05-09, version 9.4.2* Been using the DP app my goodness it’s so easy to use and so efficient, deliveries are great! well done DP love your app🥰🥰 ### 4/5 — Removing items from my Basket *2023-02-26, version 9.3.9* Found items required, ordered in two colours, decided to just have one, took me ages trying to press edit button but eventually found swipe left to delete! Know I am old and not too savvy with tech. However maybe an idea to highlight this facility for old gits like me! Thank you ### 5/5 — Easy *2023-01-23, version 9.3.6* Easy use of website and products are great to view . ### 1/5 — Angry *2022-09-05, version 9.2.10* Not a fan , I ordered something the app said the order didn’t go through to try again I did , this duplicated the order so I paid twice as well as twice next day delivery , to add insult to injury only one parcel turned up next day … the other a day later and to return it the unwanted second order I have to pay 1.99 … £9 wasted … and after all that the the items I ordered were absolute dish clothes . There was no way to cancel order , no customer service to speak too … customer service said via very slow message service to be patient and return items … I’d like a refund of next day charge as well as free returns but all I got was a rubbish answer lesson learnt all going back and NEVER AGAIN ! ### 1/5 — Make order *2022-08-10, version 9.2.7* Hi I made an order through the website from safari apparently I didn’t receive any confirmation email and they ask me twice to put my bank details and try a different card I believe the money gone through from my account but I didn’t receive any confirmation email regarding my order . ### 1/5 — Infuriating *2022-06-25, version 9.2.3* Hard to do anything and freezes constantly. Just a nightmare to use. Followed the feedback and help link as I can’t download the returns label & it wasn’t mailed to me, and I’m just caught in a loop of being brought to the review page. I wanted the ‘help’ part of the feedback and help link. Even after leaving the review it just brings me back to this review trying to find help. Awful. Useless. Irritating. Don't use it. ## Most critical reviews (10 lowest-rated) ### 1/5 — App issues *2025-05-09, version 10.17.0* App would not let me log in or recognise me even though I've bhad an account for years. ### 1/5 — Prices at checkout do not reflect advertised discounts *2024-12-14, version 10.11.1* Beware! Prices at checkout do not reflect advertised discounts - Not good enough. Also, missing item from one of my deliveries but with no notification that that would be the case. ### 1/5 — Unable to use recent promo codes despite having an account *2024-08-26, version 10.6.0* I have been unable to use any of the DP promo codes in the last few weeks despite having an account with the company. I am able to use the promo if I check out as a guest but not if I try to check out using my account on which I have paid for unlimited delivery. I have not received any satisfactory answer as to why this keeps happening. I am a loyal customer however I am considering shopping elsewhere in the future due to the poor and unsatisfactory customer service I have received in regard to this issue. ### 1/5 — QUICK15 code doesn’t work *2024-08-09, version 10.5.2* I tried on different devices with different products in my basket and the code advertised doesn’t work. Would of saved over £7. Very disappointed! ### 1/5 — Cannot go though to payment *2024-02-15, version 10.0.26* Since the revamp of the app I cannot go any further than the payment section.It doesn’t highlight to let me pay for the items in my basket. I contacted customer services and went though everything they asked me to try but still cannot get past payment. I was basically told they hadn’t had anyone else with this issue or know of any issues with app. It’s been 1 year and still I cannot sure the app to purchase items! So frustrating never had an issue with old app! Just had and update and hoped it would resolve the issue but still cannot pay for my items! Rubbish app ### 1/5 — Awful update *2023-09-22, version 10.0.13* The update have removed being able to save favourites so you can go back and order later. Would be nice to understand why they got rid of this feature ### 1/5 — Can’t log in *2023-09-19, version 10.0.13* App updated as asked and now can’t log in. On web version or app. Someone please fix the issue. ### 1/5 — Poor purchasing due to web site *2023-04-02, version 9.4.1* It’s taken me forever to negotiate this website being knocked in and out . It will make me think twice before using again . ### 1/5 — Now charging to return parcels *2022-11-10, version 9.3.3* I’ve been using DP for years and have always been happy with the delivery/ returns policy. Today I’ve had to return 1 item as it was so unbelievably oversized. Nothing stated upon ordering that I would have to pay to return it… I’m disappointed and disgusted. ### 1/5 — Dorthy Perkins!!! *2022-10-04, version 9.3.0* App is all good! But paying to return your items … DISGUSTING! Won’t be using Dorthy Perkins again! ## Most praised reviews (10 highest-rated) ### 5/5 — Mrs *2026-08-09, version 80.14.1* 👍❤️ ### 5/5 — Lovely clothes *2025-07-26, version 10.23.0* Lovely clothes , very easy to use website ### 5/5 — Service great *2025-01-08, version 10.13.0* Great ### 5/5 — Happy Shopper *2025-01-04, version 10.12.0* Straightforward app to use. Found what I was looking for and more! ### 5/5 — Terrible customer service *2024-11-16, version 10.10.1* I love DP but the AI customer service is really bad, especially when there are a lot of issues with the fraudulent delivery company (evri). I wish they would give an option to collect from another shop. Being a tall woman I don’t have many options where to buy clothes for ta women so unfortunately I still have to buy from DP but as I said the customers service is really poor. ### 5/5 — Brilliant *2024-09-23, version 10.8.0* Great app , with good choice of clothes & excellent prices ### 5/5 — Cheryl *2024-08-29, version 10.6.0* Easy to use good website ### 5/5 — Brilliant as always. *2023-08-31, version 9.4.9* Excellent choice as always, brilliant quality. Had some brilliant dresses and looking forward to trying my new ones. Love DP. ### 5/5 — Go to DP *2023-08-03, version 9.4.7* Dorothy Perkins is my go to web site. As a 5’9’ size 8 I struggle to find clothes to fit. I need to be able to find what I want quickly and easily, and this site never disappoints. ### 5/5 — Love Dotty P’s *2023-05-13, version 9.4.3* Great app, and selection of petite clothing, thank you! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-09.*