# DosePharm — user reviews > 30 indexed App Store user reviews of DosePharm by Montuno Software, LLC, rated 2.35/5 from 37 ratings. - Source: https://appshunter.io/ios/app/dosepharm/id1521660360/reviews - App overview in markdown: https://appshunter.io/ios/app/dosepharm/id1521660360.md - Rating breakdown: 5★ 8 · 4★ 2 · 3★ 3 · 2★ 6 · 1★ 18 ## Newest reviews (10 of 30) ### 2/5 — Poor format *2025-03-05* Messages need to include the dates. Difficult to know when they are responding. **Developer response:** We are sorry to hear about your experience. Could you email us where you are not seeing dates for notifications. Our email is info@dosepharm.us. Thanks, DosePharm Team ### 2/5 — Too Simplified *2025-01-14, version 1.4.0* App is too simplified. Need to be more like drugs.com. Even express scripts has a better interface. To activate prescriptions user is to type in the name of the drug (really?) and the name of the prescribing Dr. Should already have that information and be a selectable list. When having multiple prescriptions to activate this is a pain. ### 1/5 — Can’t figure out how to get a refill! *2024-09-13* This app is not user friendly. Cannot figure out how to request a refill. Only option I see is for activating new prescriptions! **Developer response:** Thank you for your feedback! We’re committed to enhancing your experience and expanding the app’s features. To learn more about what DosePharm offers, visit our YouTube channel and search for "DosePharm" Additionally, please ensure you’re using the latest version of the app for the best experience. Best regards, The DosePharm Team ### 2/5 — Why does this app even exist? *2024-08-22* Apparently this app is only for activating a new prescription that a doctor has electronically submitted to MacDill. It is sketchy at best if you will even be able to do this one task. God forbid you be able to call the MacDill AFB pharmacy - no we can’t have that. You cannot do a refill on this app. It’s for activations ONLY and messages auto delete IF you are even able to send one at all. For two days it keeps saying “an error has occurred try again later” The first time I used it. It took two days to “activate” a prescription and when I was finally able to send a message. Someone replied, I read it. Had to go do something. Logged back in to see the message again and it was gone. Then once again, I could not send one. So me app developer, if you respond to this please let me know if it is only for activating a new script and nothing else? **Developer response:** Thank you for your feedback! We’re sorry to hear about your experience. The app currently supports activations, Medical Group notifications, pharmacy support queries, OHI insurance submissions, and more, with additional features in development. Activation timing can vary based on pharmacy processes, but we’re here to help. For quick assistance in the future, please email us at info@dosepharm.us. To learn more about the app, you can visit our YouTube channel and search for "DosePharm" Best regards, The DosePharm Team ### 1/5 — Terrible *2024-08-07* Update to prior review: if you update your password, you receive an automated email. It still looks like a phishing scam because they are not using proper English nor are they using proper punctuation. Who has the DOD hired to trust our medical information to?!? Next, I've tried to activate a prescription 3x now. The first time they said they never received it (and you cannot reply to their messages!). Next, they said that my DOD ID was wrong. When I checked it, my husband's was listed. I've never put his number in - I've used the activate prescription before - how did his number become my default? Finally, I submitted a 3rd time and I'm waiting to hear back. You cannot communicate with the pharmacy. You cannot refill prescriptions through the app. Honestly I don't even know why we have to activate a prescription anyways. I use CVS sometimes and...shockingly their app is easy to use, quick, efficient, and awesome. Why can the government not get it together?!?!? **Developer response:** Ma'am, Thank you for reaching out. We will address the message text issue in the next app update. In the meantime, please email us at info@dosepharm.us so we can investigate why your message wasn't received by the pharmacy. If your DOD ID is incorrect, you can update it under User Management → Profile in the app. To send a message to the pharmacy, simply click the Bell icon. We apologize for the inconvenience and are committed to resolving any issues you’re experiencing. You can also contact us at info@montunosoftware.com for further assistance. Best regards, DosePharm Team ### 1/5 — Soft ware problem *2024-04-26, version 1.3.1* Can not open an account…. CC code is not accessible and we are looped back to choosing country code listing repeatedly…. How to register with a PERSON ? ### 2/5 — Crude *2024-04-07* For something the Department of Defense put out and used by all the service’s it’s really crude. It’s also not very stable and goes down a lot. **Developer response:** Update: Thank you for your candid feedback. We understand your concerns about the app’s stability and design. Please know that we’re working closely to improve the app’s reliability and user experience. We appreciate your patience and are committed to making continuous enhancements. Best regards, DosePharm Team ### 1/5 — Honestly this is embarrassing... *2024-02-26* I entered an old password today and DosePharm sent an automated email. It says...and I quote: "Trying to access DosePharm account. If you are not then change the password " Yes, it is an incomplete sentence. Yes it's missing punctuation. Yes it looks 100% like spam even though it's not. I'm appalled that the government is using this for health care management. When I tried to start a live chat to let someone know, it said "Live Support currently not available. Please send message." So I wrote this all up in a message and when I hit send, the entire app crashed. Someone needs a stern talking to about their poor grammar and punctuation skills and someone else for having the feedback option be both unavailable and then crash. **Developer response:** We regret the issue you had faced. We will immediately look into making the message grammatically correct. The App has been live for nearly 20 months and on occasion we see an issue reported by users. We take them seriously and that is our promise to address quickly. Live support is currently not available and it is on our priority list but offline support is available. Please send us an email to info@montunosoftware.com with feedback or for immediate attention. -- Just a small note, the newer version is now updated. --- Thanks, DosePharm Team ### 1/5 — Awful!!! *2023-09-21, version 1.2.1* Another painful way for the military to make easy processes lengthy, aggravating and annoying. ### 1/5 — Latest update broke it *2022-10-31, version 1.1.2* The latest update makes it crash when I try to open it. ## Most critical reviews (10 lowest-rated) ### 1/5 — So sad *2025-06-19, version 1.4.1* I’m retired and Mcdill closed the clinic on base,now I’m forced to use a private provider for my health care. This app for getting my prescription filled. This app is not working for me. ### 1/5 — HORRIBLE! HORRIBLE! HORRIBLE! *2025-05-08* I have activated my three medications 3 times with no response. I’ve used the messaging feature twice on this app with no response! PEOPLE NEED THEIR MEDICATION! Please do better and respond to people when they activate prescriptions! ### 1/5 — Oh Really! *2025-04-01* Our “Government “ forces us to agree to a software license we do not want so we can access an otherwise inaccessible pharmacy which exists as an actual building with living people inside of it. We cannot call for help. We are locked out of any pharmacy support services except this ridiculous post and wait communication process. I despise the requirement to agree with a software EULA just to get medication from a government facility. **Developer response:** We’re truly sorry to hear about your frustration and appreciate you taking the time to share your experience. To help us better understand and address your concern, could you clarify what you’re referring to regarding the EULA? As far as we’re aware, no End User License Agreement is required on our end to access pharmacy services. We’d like to learn more so we can help. Thank you, — The DosePharm Team ### 1/5 — Absolutely worthless *2025-02-22* Come on now lol, this app is absolutely worthless. You go to activate a medication and it pops up the phone number. I could do that easier than launching an app. The rest of the functions require you to either know the names of the meds being activated or links you to another portal where you have to provide login credentials. Sadly, the government wasted a bunch of taxpayer money on this nonsense **Developer response:** We are sorry about your frustration. You would like to have Refills, display activation med list and single sign on with MHS GENESIS Patient Portal. As an App developer if we have access, we can provide that to you right away. Unfortunately, it takes time to get security access and we will continue to work towards adding these features soon. Regards, DosePharm Team ### 1/5 — Difficult to use *2025-02-11* The Dose pharm app is limited in categories and tools to use it . I have not been able to find any instruction video. Correcting an error is not possible. **Developer response:** Thank you for your feedback! We truly appreciate your input as we continue to improve the DosePharm app. For a quick overview of its features, we recommend checking out our video on YouTube by searching for DosePharm or visiting this link https://www.youtube.com/watch?v=iRq4DR-R-vc. We're constantly working on new updates and enhancements, and we hope to better meet your expectations in the future. Best regards, The DosePharm Team ### 1/5 — Refill VS New Rx *2025-02-07* I activated a new Rx via the app and on the same day called in for a refill. I received a message that a new/ refill was ready for pick up. Went to pharmacy four days after requesting new and refill Rx to discover that the new Rx had not been completed. It would have helped if the message could distinguish between new and refill orders. Actually knowing which medication had been completed would have been a huge help. Now I need to sit with a number and wait to be called …. A huge waste of time! **Developer response:** Thank you for your feedback! We understand how important it is to have clear and accurate updates on your prescriptions. We are actively working on adding this feature to better distinguish between new and refill orders. Since this integration requires approvals and collaboration with our partners, we appreciate your patience as we work through the process. Your input is invaluable in helping us improve the DosePharm experience, and we’re committed to making it more seamless for you. Best regards, The DosePharm Team ### 1/5 — Awful *2025-01-29, version 1.4.0* I have a career in healthcare management. I don’t know how anyone WITHOUT the knowledge I have could navigate this app with DOD Patrick SFB ### 1/5 — Waste of money again *2025-01-06* For years the system been constantly changing. By the time you figure it out you will run out of prescriptions. Today I went to get refills at Patrick pharmacy and told about this app. Guess what I’m trying to enter my DOB and it just defaults to the current date. **Developer response:** We’re sorry to hear about the inconvenience. Please email us at info@dosepharm.us with details like your iOS or Android version, and we’ll work to resolve this promptly. Best regards, The DosePharm Team ### 1/5 — Worthless *2024-12-30* Provides no advantage. Refill just a pops up the phone number. Don’t need an app for that. Activate is no different texting **Developer response:** Thank you for your feedback! We’re committed to enhancing your experience and expanding the app’s features. To explore more about what DosePharm offers, you can visit our YT channel by searching "DosePharm" or contact our support team at info@dosepharm.us for more details. Best regards, The DosePharm Team ### 1/5 — Horrible *2024-11-30* This is a horrible app for new users. There is no information about how to use it. The section that says Activate Prescription, says it’s only for new prescriptions. I can’t find anything in the app to instruct me how to activate a refill. **Developer response:** Thank you for your feedback! We’re continuously working to enhance the app and integrate features to provide a seamless experience. In the meantime, you can explore more about what DosePharm offers by visiting our YT (expanding this is blocking msg) channel and searching for "DosePharm" Best regards, The DosePharm Team ## Most praised reviews (10 highest-rated) ### 5/5 — Great update *2025-01-09* One of the biggest hassles for me has always been standing in long lines to activate and pick up prescriptions. With DosePharm, I no longer have to spend 30-60 minutes waiting at the pharmacy—it’s all streamlined and done quickly through the app. I can activate prescriptions, call for refill without leaving home. **Developer response:** Thank you for your kind feedback! We’re thrilled to hear that DosePharm has made managing your prescriptions more convenient. Your encouraging words mean a lot to our team and motivate us to continue improving. Best regards, The DosePharm Team ### 5/5 — Activation *2024-10-03* Wonderful so easy Finally!!!!! **Developer response:** Thank you for your amazing feedback! We’re always working to make the app even better, and your support means the world to us!. Best Regards, DosePharm Team ### 5/5 — Great *2023-04-11, version 1.2.1* Great. ### 5/5 — App Review *2022-12-21* My husband and I have been here over 44 years. This new app for your pharmacy is just great. As retirees we really appreciate this Sincerely Susan Garrett **Developer response:** Thank you for taking time to give five stars and giving us encouragement. Best Regards, DosePharm Team ### 4/5 — DosePharm *2023-03-08* This is great , not having to stand in line for 30 to 60 to activate a prescription then another 30 to 60 to pick it up! Saves a lot of time. Just wish you could do a whole family on one app. **Developer response:** Update: Thank you for your positive feedback! We're glad to hear the app is saving you time. We appreciate your suggestion about adding family members to one account, and we’ll keep that in mind for future updates. Best regards, DosePharm Team ### 3/5 — Spouse usage *2024-04-11* I’m trying to enroll as a separate account but it won’t let me. It always comes up as Richard **Developer response:** Please note, according to the Pharmacy's privacy policy, dependents must be under 18 years of age. This information is available on the Dependents page. For spouses, please create a separate account. Best regards, DosePharm Team ### 3/5 — Spouse usage *2024-04-06* Cannot enroll my spouse. Cannot start a new patient **Developer response:** Please note as per the Pharmacy's privacy policy, dependents need to be under 18 years of age. Please find verbiage is mentioned on Dependents page. For spouses, please register a separate account. Regards, DosePharm Team ### 3/5 — Just ok *2024-04-05* I find the app to be fairly easy to use, however I wish it would allow more communication between the patient and pharmacy. I almost never receive a reply to messages sent and my messages are deleted. I don’t know if they were never received or if the person receiving them doesn’t know how to respond or just what the problem is. There is no way to call the MacDill Pharmacy and have the opportunity to ask questions. If I write, I don’t receive a reply. I have asked for a phone number to call to allow me to speak to someone but it gets deleted. Too bad. The pharmacy at Madigan at JBLM in Washington state, was so great and responsive. Also, the pharmacy at Maxwell AFB in Alabama was good. At least we could talk to a pharmacist if we didn’t understand something. MacDill pharmacy seems stuck in a “we vs they” system. **Developer response:** Thank you for your feedback. We're glad you find the app easy to use. We apologize for the difficulties you've experienced with communication. We're committed to improving this process and will investigate the issue with your messages. For immediate assistance, please email us at info@dosepharm.us or info@montunosoftware.com, and we'll ensure your concerns are addressed. Best regards, DosePharm Team Best regards, DosePharm Team ### 3/5 — Broken *2022-11-08* App will not open after latest update (1.1.2). Uninstalled and reinstalled still doesn’t work After release of 1.2 it works again **Developer response:** We regret the issue you had faced. We released 1.2 last week to resolve it. Please update and let us know (info@dosepharm.us) in case you face any issues. Thank you. ### 2/5 — Make it easier to sign out *2025-04-10, version 1.4.0* Make it easier to sign out!!! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-16.*