# DOT Billetter — user reviews > 140 indexed App Store user reviews of DOT Billetter by Dot - Din offentlige Transport IS, rated 4.60/5 from 967 ratings. - Source: https://appshunter.io/ios/app/dot-billetter/id582247244/reviews - App overview in markdown: https://appshunter.io/ios/app/dot-billetter/id582247244.md - Rating breakdown: 5★ 795 · 4★ 75 · 3★ 12 · 2★ 9 · 1★ 76 ## What do users think of DOT Billetter? Overall sentiment: negative **Pros** - 🚀 Quick and efficient - 📍 Convenient for locals - 💳 Works with Danish payment methods **Cons** - 🚫 Doesn't accept foreign phone numbers or credit cards - 🌐 Not tourist-friendly - 🇬🇧 Lacks English language support - 🐛 Buggy and unreliable - 🤯 Confusing user interface **Commonly reported bugs** - SMS verification issues - Crashes and freezes - Payment processing problems **Most requested features** - Add email verification option - Support for international payment methods - Multilingual interface ## Newest reviews (18 of 140) ### 1/5 — Very bad *2025-08-04, version 5.11.1* Don’t use this app. I wasted a lot of time trying to buy a ticket . It seems it only works while you’re in Denmark. Download instead the dsb app if you travelling by regional train. ### 1/5 — Not valid for foreign numbers / tourists *2025-07-20, version 5.11.1* This is the only way to use the Copenhagen public transport, I was told, yet it doesn’t work for tourists / foreigners visiting if you can’t receive an SMS. WiFi or eSim cards won’t allow you to receive the activation SMS. Ridiculous if you ask me. ### 1/5 — Ridiculous *2025-07-18, version 5.11.1* Needing an app for a single ride is ridiculous. ### 1/5 — Not for tourists *2025-06-20, version 5.11.0* The scan barcode at airport should tell you that a valid working mobile sms number is needed. Theft dishonest. ### 2/5 — Not e-sim friendly *2025-06-14, version 5.11.0* We can not use the app without a phone number. Since I only have an e-sim when I travel I can't receive SMS, so can't use the app. Shouldn't be complicated to add an email validation option instead... ### 1/5 — Absolute junk *2025-05-31, version 5.10.5* One must enter your phone number. However the interface to do so makes it impossible. Try to change the country code. Nope. Try to enter the phone number. It’s in but no way to move to the next screen. So I can’t use the app. ### 3/5 — N/A *2025-04-25, version 5.10.5* Would be nice to see the app information first before having to sign up with a phone number ### 3/5 — Good but needs to be clearer for first time users *2025-04-21, version 5.10.5* Seems like it’ll be a very efficient app once you know the system. But some improvements for first time users would be welcome. For instance, help says: “ The amount of time your ticket is valid for will depend entirely on the ticket type” but it doesn’t tell you how long it’s valid til after you’ve paid for it. I bought a ticket the night before when I was sure I had Wi-Fi, and turns out the ticket was only valid for 90 mins. Would have appreciated this knowledge in advance! Also it’s not clear whether you have to do anything like scan your ticket before the journey or just get on the train. ### 1/5 — Not good for a tourist *2024-12-23, version 5.9.6* Every page of the website directs you to donwload the app, but as a tourist on a data only plan, you can’t receive the text. ### 1/5 — Can’t change language *2024-11-25, version 5.9.3* Not tourist friendly app, as there is a bug where you can’t change the language to English. ### 2/5 — Language Bug *2024-11-24, version 5.9.3* For some reason I am unable to change the language to English. The page named ‘Sprog’ is blank. ### 1/5 — Complete garbage *2024-11-24, version 5.9.3* They say English and Danish are language options but the English option is blanked out. Setting up a profile is not possible. Complete waste of time. Don’t bother ### 1/5 — Language toggle is broken *2024-11-23, version 5.9.3* App won’t work if you don’t speak Danish as the language changing page is broken ### 1/5 — Can’t change language to English *2024-11-21, version 5.9.3* When I tap on “Sprog” in settings I get a blank screen with no options. ### 1/5 — Language issue *2024-11-20, version 5.9.3* The latest version does not allow changing of language to English. ### 1/5 — Cannot change language to English! *2024-11-20, version 5.9.3* I have opened every menu and sub menu on the app, I cannot change the language. Therefore the app is useless for me. ### 1/5 — Can’t change language / “sprog” *2024-11-19, version 5.9.3* Page is just blank. Unable to change to English. ### 1/5 — Can’t change language *2024-11-19, version 5.9.3* Navigate to sprog and page is just blank ## Most critical reviews (10 lowest-rated) ### 1/5 — Terrible *2025-12-09, version 5.11.4* What is this Ui with notification that can’t be closed? Try hiring devs that actually do any testing prior to pushing to prod! ### 1/5 — Tickets expire in 1 hr *2025-10-05, version 5.11.3* The tickets we got expired in 1 hour. We had no notification of that and had to pay twice. No refund either. Horrible. ### 1/5 — Buggy *2025-09-23, version 5.11.3* Keeps hanging when I try to choose where I wanted to depart from. Choosing by zone causes an immediate hang. If this is happening to you too, I suggest you use the Skånetrafiken app instead. Update: it was because I was not in the place I wanted to start. Ridiculous! And when you pay for the ticket there's no warning it starts immediately ... even if there's no space on the ferry! ### 1/5 — Worked half the time *2025-09-21* Only needed it to go from and to the airport. It was clunky going from the airport to my hotel but it worked after several reboots. It didn’t work on the way though. No matter what I did to buy a single ticket, I couldn’t enter a destination other than what was in my history. ### 1/5 — Useless App!!!! *2025-09-16, version 5.11.3* Coming to Copenhagen on Saturday…… why does the app not recognise a UK mobile phone number??? So consequently I can purchase a ticket. Get better app developers. ### 1/5 — Doesn’t work *2025-08-10, version 5.11.1* I cannot even sign up, error after error. ‘Unable to create user’ ‘too many attempts please try again’ ### 1/5 — Unable to Login *2025-08-10, version 5.11.1* Traveling from Uk to Copenhagen when you get to the sim verification it just hangs and keeps prompting back to enter number and unable to login. I have already logged in once and brought my ticket for future however unable to login back in now and unable to find support contact if still unable to login when travelling. Please could this be looked at ### 1/5 — Will Not Allow to Register & Timer Increases To Allow Another Attempt *2025-08-10, version 5.11.1* I’m really hating this app right now. I enter my phone number, I do the “I am not a robot” & captcha process, and it just closes and returns to the page with my phone number—doesn’t proceed anywhere else. Then, when I try again, I am told I cannot try again for x amount of time and when I try again, the same thing happens. I even tried with a different number. Uninstalled and reinstalled the app. I’ve never had such problems with virtual ticketing in public transportation. I am now stuck with having to wait 3 hours to attempt again. To note: using an iPhone, using local Danish WiFi, US phone number. My boyfriend with an Android managed just fine in registering with a US phone number on US WiFi. Will test when I get back to US if it works better there (by the time I no longer need it). 🙄 ### 1/5 — Can’t create account, means I can’t travel. *2025-08-09, version 5.11.1* As above. Can’t travel. Useless. ### 1/5 — eSIMs don’t work *2025-08-09, version 5.11.1* I’m just trying to buy a ticket, SMS verification is a silly gate for tourists. I’m glad Copenhagen is switching from this app. ## Most praised reviews (10 highest-rated) ### 5/5 — DO NOT USE THIS AP! *2025-08-04* You will be sorry if you do. Installed & launched app prior to international arrival, but 75 min timer starts as soon as U buy ticket. Who knew? Other transit apps allow purchase tickets without using. No warning about this serious flaw prior to installing. DOT people must be stupid, go figure. I want my $$ back! ### 5/5 — Works for N America s *2025-06-17, version 5.11.0* Saw another about issues with a US #. The trick is to use “1” as the country code not “01”. Once I sorted that it worked like a charm. I was able to hop the water bus for a lovely early morning trip on the water. ### 5/5 — Great Customer Service *2024-05-21* I messed up on my purchase. I called the number on the app and a rep was able to cancel my purchase so I could try again. And in English. ### 5/5 — Essential!! *2023-09-16, version 5.4.2* This is a really great app if you are doing a short visit to Copenhagen. It’s a bit of a faff to set up with your card details, but it’s much quicker to do than queuing for miles to get to a ticket machine in Terminal 3! The day pass is very convenient and can be bought to cover 24-hours or a number of days. Well worth downloading and setting up before your trip. ### 5/5 — Great App *2023-05-31, version 5.3.0* Easy to buy tickets in Copenhagen for metro boat and busses ### 5/5 — Good app *2022-11-16, version 4.8.0* Quick and easy to use ### 5/5 — Great if you are living in Denmark *2022-07-14* I’m an expat in Denmark and this app is great for me as I have a Danish number and bank account. It’s easy to use and I can easily purchase tickets whenever I forget my travel card 🙈 Good job y’all! ### 5/5 — Quick and Efficient! *2022-07-04, version 4.7.1* We are visiting from London. Love the app! Quick and easy to navigate…even for tourists!! ### 5/5 — English Version of App? *2014-06-27, version 2.02* App description says it is available in English and Danish. I downloaded it but it is in Danish, does anyone know how to change the interface to English? Thanks. ### 4/5 — Great transport app *2024-11-06* Very useful travel app but the change language option is not loading properly when click on Sprog it gives me blank white page --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*