# Dover Federal Credit Union — user reviews > 40 indexed App Store user reviews of Dover Federal Credit Union by Dover Federal Credit Union, rated 4.69/5 from 1,098 ratings. - Source: https://appshunter.io/ios/app/dover-federal-credit-union/id594904786/reviews - App overview in markdown: https://appshunter.io/ios/app/dover-federal-credit-union/id594904786.md - Rating breakdown: 5★ 924 · 4★ 92 · 3★ 30 · 2★ 12 · 1★ 39 ## What do users think of Dover Federal Credit Union? Overall sentiment: negative **Pros** - ⭐ Convenient - ⭐ Easy to use - ⭐ Reliable and accurate - ⭐ Great banking experience **Cons** - 🐛 Login issues - 🐛 App crashes and glitches - 🐛 Unreliable mobile deposit - 🔍 Lack of features and functionality - 🕰️ Maintenance issues causing downtime **Commonly reported bugs** - Login errors - Face ID/Touch ID not working - Transactions not processing correctly - App crashing during use **Most requested features** - Add mobile check deposit - Improve app stability and reliability - Enhance security features like Face ID - Provide better visibility into account details ## Newest reviews (15 of 40) ### 2/5 — Long lines *2021-07-17, version 20.10.0* No way to know when branches will open for normal banking. There are no updates to normal banking procedures. No way to know what is going on with the leadership of this bank. ### 4/5 — Logging in with new logging id is impossible! *2020-02-06, version 20.0.8* Please get some QA testers to test this application before putting it live! There is a show stopper that I’m experiencing while trying to create a new login I’d. Although I have all the correct credentials for the login I’d, the app still won’t let me continue. This is huge reputational risk! ### 3/5 — Forcé close *2019-01-26, version 18.3.70* Ever since the latest update my Touch ID now forces the app to close rather than logging me in. ### 3/5 — Deposits not processed *2018-11-20, version 18.2.70* The app works fine for transfers and account information. Unfortunately, when I moved out of state it didn’t process very important deposits through the app. The checks were bank drafts & from law firms, not from Mr. John Doe. Very frustrating and caused me more $ to overnight the original checks to be deposited. ### 2/5 — Not very good *2018-05-20, version 18.1.76* Every time I try to make an internal transfer it says it can’t be completed at this time. Always on the weekends this app doesn’t work!! Please change it. ### 3/5 — Great but needs improvements *2018-05-11, version 18.1.76* First off. It’s security need a little work. Whenever maintenance happens it knocks everything and causes people to input their correct information, but have it viewed by the system as incorrect with the message “Unable to validate your account information”. Second maintenance should definitely be done during hours with the least amount of app usage. Less problems that way for members. Lastly get the the security to function properly without having to redo all the validation steps every time maintenance knocks it out. That and get functions such as check pictures and such. Comes well in handy for those on the go. Please consider this as a very critical and crucial suggestion to help better members lives as well as the use of the app. Thank you! ### 1/5 — Pissssdd *2018-03-02, version 17.4.81* Worst customer service experience ever seen in my life!!!! Online almost never works then it takes several attempts to correct then they are never available to correct the problem to begin with I wish I never established my account with them!!!!! ### 1/5 — Terrible App *2018-02-22, version 17.4.81* This app seems very basic for a major bank. What’s the point in enabling finger print ID (iPhone users) and still require a username/password to do a simple task like transfer funds, or pay a bill. ### 2/5 — Very buggy - tends to not work for days sometimes *2018-02-05, version 17.3.169* This app is great when it decides to work. Too bad it never does. Maintenance and other issues constantly make it so I cannot use it. When I try to use the web browser it works great. But the app needs work. ### 2/5 — Inconvenient *2018-01-14, version 17.3.169* I love this app. I really truly do, especially for someone who is always on the go and doesn’t have time to visit the actual bank, this app is amazing. However, it seems like every time I need to get into my account, it can’t validate my info because of system maintenance. Why the app isn’t updated like other apps, I’ve no idea. But please fix the maintenance so that it’s at nighttime when nobody needs to get into their account, not at 10 in the morning on a Sunday. Thank you. ### 1/5 — App on continuous loop *2017-06-02, version 8.0.242* For the past month now, my app has been on a continuous loop- I can not use it. Anyone else having this issues? ### 4/5 — Love it… but *2017-04-20, version 8.0.242* This app keeps getting better and better, and with the addition of fingerprint access capabilities, it's GREAT. But…… if I may make a suggestion: the fingerprint login is a touch bothersome after I log out. Logging out takes me back to the start, and at the start, the login process starts over again. I can't close the app until I wait to cancel the fingerprint login. Maybe there's a way to stop that? ### 1/5 — Don't bother *2016-09-01, version 6.0.1716* I downloaded this app so I could do mobile check deposits. Every time I try to use this feature it says 'system host unavailable. Try again later.' I will be deleting the app. ### 3/5 — Not a fan of changes *2016-04-11, version 5.0.134* The new look is super streamlined and looks much neater. A lot of the useful features are gone now. I can't see when my next payment is due on my credit card or what the amount is. ### 1/5 — Useless *2015-11-07, version 4.7.153* It almost never works, just keeps asking security questions I never gave them answers to in the first place. ## Most critical reviews (10 lowest-rated) ### 1/5 — Log in error *2025-11-18, version 2025.9.7* I’m unable to log in to the app today ### 1/5 — FACE ID is gone *2024-10-06, version 2024.9.0* I use Face ID for my banking to quickly get in and out and it glitched and everything kicked me out. Went back in and now Face ID is gone and now I can’t quick check my bank info. Tried deleting the app and logging back in but to no avail. Update is misleading ### 1/5 — New update *2024-06-27, version 2024.6.0* New update is not working not able to login through the mobile app or the website. ### 1/5 — Not thrilled *2024-06-25, version 2024.6.0* Was forced to download the newest app for the bank. First time using it and already do not like it. Why waste the money making it all fancy. A plane generic app like before would have been better ### 1/5 — Mobile deposit is beyond useless. *2024-06-17, version 2024.4.0* Don’t even bother using the mobile deposit, the process takes days on end because apparently the processing department has to approve everything and they take their sweet time in doing so. ### 1/5 — Horrible *2021-07-24, version 20.10.0* Worst bank possible impossible to make a truck payment have a 2021 ram and it’s like jumping threw hoops to pay my payment cause the app and website make you use a external site that’s hard to understand or find at times then they charge you a convenience fee what’s convenient about taking an hour to pay a bill horrible will refinance soon ### 1/5 — Crappy system *2020-03-27, version 20.1.0* Have been trying to deposit a check since last week. App won’t work. Went to App Store, still wouldn’t work. Had trouble before this virus hit & went to bank in person. Was told everything was in working order. Have called bank, tried Wednesday to deposit at 2 different banks before 7 pm, both closed, got in line today, don’t want to use a tank of gas. Next step will be to find a new credit union in the area ### 1/5 — Not it!!! *2020-02-13, version 20.0.8* I don't like to new app at all, can’t use my old password and can’t see my pending deposits which i loved to see days before my payday .. I’m thinking about switching to Del One!!! ### 1/5 — Face ID *2019-01-18, version 18.3.70* With the last update, Face ID no longer works. ### 1/5 — poor structured app *2018-12-09, version 18.2.70* I’ve been using the app for a number of years and the quality is extremely poor. It doesn’t accurately show your available balance . It doesn’t process my transactions in time. It takes 3-7 days to even process my transactions. Making my bill pay a hassle,promoting late fees and causing overdraft in the mist. There has been over 50+ dollars that I’ve had to pay as a result of this negligence. ## Most praised reviews (10 highest-rated) ### 5/5 — If Only *2022-06-27, version 20.15.9* Yes indeed,if only every financial institution was as reliable and accurate as Dover Federal Credit Union! I’ve been a member since the 1980s when I was an Airman stationed at Dover Air Force Base. The great folks at DFCU that just get it right constantly are to credit for the superb overall rating of this institution. I can say exactly the same about the civilian workforce at DAFB that sent me off to a 20 year career while my finances were meticulously managed by DFCU. Thank You Dover! ### 5/5 — Works fine *2019-12-24, version 19.2.50* Convenient ### 5/5 — Account transfer *2019-08-18, version 19.1.20* Easy as pie ### 5/5 — THE BEST CREDIT UNION EVER! *2019-07-24, version 19.1.20* Dover Federal Credit Union is the best credit union I’ve ever banked with. After having a bad experience with another popular credit union I swore to never use one again. A relative told me to at least give DFCU a try & I’m so glad that I did! They are always so friendly & courteous when you contact them. If there’s ever an error on their part they take full responsibility for it & act quickly to rectify the problem, not try to blame it on the customer or someone else. I assure you I’m here to stay. ### 5/5 — DFCU *2019-04-08, version 18.3.70* I love my banking experience with my bank. So easy!!!!! ### 5/5 — Mobile deposit *2014-04-10, version 4.3.197* Happy this feature is available. It is so easy to deposit checks with my iPhone. ### 5/5 — Excellent app *2013-02-12, version 2.5.19* Been waiting for this app for a long time will help with my banking needs ### 5/5 — This app isn't fake like the other guy said *2013-02-09, version 2.5.19* Dover FCU sent out a letter about this to all it's members as well as their tellers were super excited about this and told me about it as well. I personally am excited for this as going online to check never works for me! ### 5/5 — Love it! *2013-02-08, version 2.5.19* Thank you for this app! Love the interface and it looks to make my banking quick and easy. ### 5/5 — Great! *2013-02-06, version 2.5.19* So excited to be a part of such an innovative and forward moving company. We are headed in the right directing guys!! I love my CU! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-17.*