# Dow Credit Union Banking — user reviews > 108 indexed App Store user reviews of Dow Credit Union Banking by Dow Credit Union, rated 4.80/5 from 9,666 ratings. - Source: https://appshunter.io/ios/app/dow-credit-union-banking/id1476491064/reviews - App overview in markdown: https://appshunter.io/ios/app/dow-credit-union-banking/id1476491064.md - Rating breakdown: 5★ 8,679 · 4★ 636 · 3★ 143 · 2★ 44 · 1★ 164 ## What do users think of Dow Credit Union Banking? Overall sentiment: negative **Pros** - 🏆 Great app, best financial institution - 👍 Excellent customer service - 🚀 Simple and easy service - 🚀 Mobile deposit is easy and quick - 🚀 Accurate and convenient - 🚀 Great banking convenience **Cons** - 🔍 Customer service problems - 🐛 Didn't match deposit amount - 🐛 Hard to take an acceptable picture for mobile deposit - 🔍 Notifications lacking details - 🔍 Inconvenient that credit card transactions aren't synced - 🔍 Complicated and user-unfriendly interface - 🐛 Mobile deposit feature broken - 🔍 Too many clicks and taps to get anywhere - 🐛 App crashes during mobile deposit - 🔍 Accounts not easily identifiable during transfers **Commonly reported bugs** - Mobile deposit feature not working - App crashes when trying to dismiss mobile deposit info window - Syncing issues with third-party financial apps **Most requested features** - Bring back ability to see credit card purchase details - Restore previous app's straightforward and quick functionality - Add account names for mobile deposits - Improve transaction history display - Provide due dates and payment amounts for loans ## Newest reviews (13 of 108) ### 5/5 — Supportive Staff *2026-01-14, version 3.30.0* The most friendly and helpful people who will listen to your concerns. Overview your financial picture and figure out a way to get you back on track if you feel defeated with the increasing cost of inflation. ### 5/5 — Great hometown Credit Union *2026-01-14, version 3.30.0* We always have such great customer service when we call. I called four times in one week and every representative was very knowledgeable and helpful. ### 5/5 — Simply the best *2026-01-08, version 3.30.0* Always courteous, perfectly professional. Simply the best ### 3/5 — Second authentication *2026-01-02, version 3.30.0* For the most part app is good. However every time I try to access bill pay it makes me get a text and enter a code. I can see the first per session. But not every time. ### 5/5 — 😊 *2025-12-31, version 3.30.0* Friendly and knowledgeable,Thank you. ### 5/5 — Great Mobile Banking *2025-12-25, version 3.30.0* I love this app. It’s easy to manage and understand and use! ### 5/5 — Dow Credit Union Banking *2025-12-18, version 3.30.0* If I could give it more than 5 stars I would! ### 5/5 — Easy *2025-12-15, version 3.30.0* Easy to navigate thru, and all info is clearly displayed. ### 2/5 — great staff, but the app shouldn’t make me log in again *2025-08-18, version 3.26.0* I’ve had too many times where I’m told “for my security I have to login again” after logging in with my biometrics and getting a new one time pin. That’s frustrating, as logging in with my biometrics is way more secure from a security perspective than entering my credentials. I love the staff at Dow though they are really helpful and nice! Edit it happened again. ### 5/5 — Fantastic *2025-06-11, version 3.23.1* Easy to use, good service ### 5/5 — Transfers *2025-04-03, version 3.21.0* I love this option this credit union offers! ### 3/5 — Can’t Mobile Deposit *2025-03-25, version 3.21.0* Overall the app has been pretty good. I can open accounts as need be, and administer my accounts as need be. Lately I haven’t been able to mobile deposit any checks though, as the camera interface won’t open, resulting in an error. Kinda stinks when I live at least 2 hours away from a surge charge free atm. ### 5/5 — Deposit by remote *2025-02-12, version 3.19.0* This is a wonderful feature but I would like to see a confirmation number provided so that if I ever have trouble with my deposit, I have proof of deposit. ## Most critical reviews (10 lowest-rated) ### 1/5 — Version of latest DCU online banking not compatible *2026-06-04, version 3.28.0* New version 3.34.1 of Dow Credit Union Banking will not install on my IPad. IPadOS version 17.7.11, 6th generation. Apparently it is too old for me to monitor my bank account. I will either have to buy a new iPad or use an account at another bank. I will need to transfer some of my funds out of the credit union. ### 1/5 — Version of latest DCU online banking not compatible *2026-06-01, version 3.28.0* New version 3.34.1 of Dow Credit Union Banking will not install on my IPad. IPadOS version 17.7.11, 6th generation. I will either have to buy a new iPad or use an account at another bank. I will need to transfer some of my funds out of the credit union. ### 1/5 — Unlock and lock card is hard to figure out *2026-02-25, version 3.30.2* This needs to be updated ### 1/5 — Mobile deposit *2025-11-29, version 3.29.0* Mobile deposit works 1/10 times ### 1/5 — not fair *2025-11-21, version 3.17.0* the update forces customers to have to buy a newer version phone. current economy has customers financially burdened. So therefore the existing customer cannot use your app. Very inconvenient. and poor customer service. Your to service the whole community, not partial. Thank you ### 1/5 — Nothing is easy or convenient about this institution *2025-09-15, version 3.27.0* Most frustrating banking experience ever. ### 1/5 — Trash *2025-06-08, version 3.23.1* This app is complete garbage ### 1/5 — Cannot update on my iPhone S *2024-03-21, version 3.5.0* The update is not compatible with my iPhone S. It says I need a software update 16.0. But that update is not available with this phone so I can no longer access my bank account. ### 1/5 — Maintenance *2023-04-23, version 3.1.2* All I wanted to do was check to see how much cash I had in my bank and this app says it’s under maintenance. So glad I wasted all my time setting up the bank just so it could do this to me. ### 1/5 — User friendly negative *2023-01-09, version 2.48.0* Very non user friendly!!!!!! ## Most praised reviews (10 highest-rated) ### 5/5 — Online banking *2026-08-19, version 3.36.0* I love the ease of banking online and not having to drive such a distance to get the easy stuff done ! Thank you! ### 5/5 — The Best! *2026-08-11, version 3.36.0* Our Dow Credit Union has earned the respect and confidence of its members by maintaining a legacy of quality and reliable banking services. In my personal experiences, (throughout the 15 years of enjoying my membership and affiliation) the staff members have always seemed to be eager to assist me, whether on the phone, online, at the Cashier’s window, or in the office. I’ve always appreciated their friendly, helpful, and competent support. It’s so nice to be comfortable, at ease, and well taken care of in your banking environment! ### 5/5 — Lifelong Member *2026-08-07, version 3.36.0* I’ve been a member for over 20 years, and have always been completely satisfied with my loan rates and service as well as my checking and savings accounts. The mobile app is easy to use and very secure. I trust them with my financial needs. ### 5/5 — Love *2026-08-07, version 3.36.0* Dow credit union you people are just amazing very super friendly a lot of help ### 5/5 — Love my credit union *2026-06-05, version 3.34.1* I’ve been a member for years and love how easy the app makes managing my accounts ### 5/5 — Mobile App *2026-05-19, version 3.34.0* Although very hesitant at first but now eagerly use daily is the online banking app that DCU offers. I never knew how much easier keeping track of my finances are until I made the switch! Highly recommended. ### 5/5 — Great app *2026-04-26, version 3.33.0* I can do everything within minutes using this app, love it! ### 5/5 — Forever Member *2026-04-23, version 3.33.0* I have been a member since 1974 and will continue to be. ### 5/5 — Super Easy to Use *2026-01-27, version 3.30.2* Love this app. Saves me for traveling to CU ### 5/5 — Dcecu’s *2026-01-26, version 3.30.2* Trusted member of 20 years ,always take good care of there costumers I can always relay on Dcecu’s professional advice and care . --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*