# Down The Hatch — user reviews

> 18 indexed App Store user reviews of Down The Hatch by Popmenu, rated 4.78/5 from 1,837 ratings.

- Source: https://appshunter.io/ios/app/down-the-hatch/id1503667157/reviews
- App overview in markdown: https://appshunter.io/ios/app/down-the-hatch/id1503667157.md

## Is Down The Hatch safe?

Down The Hatch appears safe based on user ratings. The AppsHunter Safety Score for Down The Hatch is 95 out of 100. This assessment is based on 1,837 user ratings, with an App Store average of 4.8 out of 5.

## Is Down The Hatch legit?

Down The Hatch appears to be a legitimate app. The AppsHunter Legitimacy Score for Down The Hatch is 100 out of 100 points across 7 verification signals from App Store and developer data.

## Most critical reviews (10 lowest-rated)

### 1/5 — Doesn’t work

*2021-07-25*

Only has loading screen and option to log out or in nothing else. Pointless. Seen others with same problem so not been fixed.

### 1/5 — App needs improved

*2021-07-18*

Ordered several times and had orders rejected as they are too busy yet collection times are still available to select. Suggest making app responsive to demand so you cannot select times.

### 1/5 — Not working on IOS. Just home screen and logo visible.

*2021-07-15*

As above

### 1/5 — App order times are unreliable.

*2021-06-20*

Ordered a Father’s Day meal for collection at a specific time only to turn up and be told there was a 2hr delay vs times on the app. The staff manager we spoke to was very rude (stressed due to the app?). This is the 2nd time we have experienced this manager being rude to us and the 3rd time the app has been unreliable for timings. We won’t be going back. Enough is enough.

### 1/5 — Doesn’t Work

*2021-06-13*

App just doesn’t seem to be working.

Can log in but the app just gets stuck on the initial screen with log out being the only option.

### 1/5 — Menu access???

*2021-05-23*

Just want to view the breakfast menu! Can’t see the different skillets anywhere...

### 1/5 — Order cancelled

*2021-03-06*

Order cancelled disappointing

### 1/5 — Order refused

*2020-04-04*

My order was refused due to items now being available. But the message did not say which items were not available :(

### 2/5 — Good food. Bad app

*2021-03-12*

This is not a good iPhone app. You don't let my phone generate and manage my password and don't integrate with Apple pay or provide easy means of entering card information

### 3/5 — Gluten Free options have disappeared from the menu

*2022-07-22*

Used to be able to select gluten free bun winemaker ordering but this has disappeared now

## Most praised reviews (8 highest-rated)

### 5/5 — awesome app - even better food

*2021-02-05*

Easy to use app... food is tremendous

### 5/5 — Clean and clear app

*2021-01-04*

Good app - clear, functional, quick. Please let me add a tip, so the drivers don't have to handle cash tips!

### 5/5 — My favourite restaurant!

*2020-12-30*

You’d struggle to find better Canadian food in Canada! I’ve never been to Canada but I’d imagine this is the case.

### 5/5 — Fandabbytastic

*2020-10-31*

Hannibal burger was amazing! Best food we’ve had since last time we were here

### 5/5 — Excellent service, tasty food

*2020-08-31*

Really impressed, tasty food, great service

### 5/5 — Best eatery in South Queensferry

*2020-08-21*

Always 5*, a frequent visitor and always have an excellent meal!

### 5/5 — Best local food

*2020-04-11*

Brilliant food and glad you now deliver

### 3/5 — Found the app too confusing

*2021-08-08*

There is loads of choice and the food is good, but the app is anything but user friendly. It’s clunky and confusing.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-11-11.*