# Down to Earth Deli — user reviews > 20 indexed App Store user reviews of Down to Earth Deli by Healthy's Inc., rated 4.90/5 from 424 ratings. - Source: https://appshunter.io/ios/app/down-to-earth-deli/id1000772024/reviews - App overview in markdown: https://appshunter.io/ios/app/down-to-earth-deli/id1000772024.md - Rating breakdown: 5★ 392 · 4★ 25 · 3★ 4 · 2★ 0 · 1★ 3 ## What do users think of Down to Earth Deli? Overall sentiment: mixed **Pros** - 🚀 Easy and convenient to use - 👍 Quick ordering and pickup - ⏱️ Saves time compared to in-store ordering - ✨ Good customization options - 💯 Friendly staff at some locations - ✅ Streamlined ordering process - 🌟 Discover new menu items **Cons** - 😵 Confusing with multiple apps - ❌ Login issues - 🤷‍♀️ Inconsistent order readiness - 🚶‍♀️ Deli staff may ignore customers - ⚠️ App orders not received by store **Commonly reported bugs** - Nothing works anymore - Does not have my login anymore - App orders not received by store - Staff does not get orders ready on time - App is great! Now if only they would make the order before I arrive! **Most requested features** - Add donuts to takeout menu - Option for regular/non-gluten free buns - Option for regular cheese on burritos - Whole wheat bread option for subs - Vegetarian Society discount option - Add Kaka'ako location - Add a rewards program - Add tipping option for delivery drivers ## Newest reviews (1 of 20) ### 5/5 — Great ap *2015-07-30, version 1.0* Loaded easily. Easy to navigate. Choose your sandwiches, juice or smoothies, customize, choose when you want to pick up, pay with card then just walk in and it's ready. Skip those long lines to order and pay. Save favorites too. Ordered twice today. Worked great both times. ## Most critical reviews (10 lowest-rated) ### 1/5 — Used to be a good app *2026-04-28, version 2.3* Nothing works any more. Does not have my login any more. And there is a second app for Down to Earth. Super confusing! ### 1/5 — Ordered a Super Smoothie *2018-03-04, version 1.2* I just placed an order on this App and the order was processed. I showed up to the store in Aiea, HI and they never got the order. I guess don’t trust the App! ### 3/5 — Too many steps *2026-05-18, version 2.3* Too many steps to place an order, not very streamline ### 3/5 — No option to select non-gluten free anymore *2022-02-05, version 1.5* I recently downloaded the app and had no problem with my first order of a the mock fishwich and it cost the same as when I used to order it in person from the kiosk. However, now it’s asking to select a bun a option for the fishwich with no option of non-gluten free bun and makes you select one of the gluten free bun/wrap choices that both cost extra. It won’t let you place an order for it until you select one. So my recommendation is to add a “regular bun” option to the list of bun selections for this particular item. Also the bean and cheese burrito only offers vegan cheese options but if you order in person there is an option for regular cheese. So another recommendation is to allow the selection for a regular, non-vegan cheese option instead of making it vegan-only when on the app. I’m sure the app works mostly as intended so 3 stars for now. ### 4/5 — Donuts *2022-05-24, version 2.0* Can you pretty please add your donuts to the take out menu???? ### 4/5 — No Option for WW Bread or Vegetarian Society Discount *2019-10-06, version 1.3* App concept is great. Unfortunately, there is no option choice for whole wheat bread for the Rainforest Sub and perhaps other sandwiches. Also, there is no option for the Vegetarian Society discount when checking out. ### 4/5 — Great app, not sure how to tip *2019-04-08, version 1.3* Super easy app! Only problem was I didn’t see an option to tip the delivery driver and she was awesome! ### 4/5 — Kaka’ako *2018-05-23, version 1.2* When are you adding the Kaka’ako location? ### 4/5 — App is great! Now if only they would make the order before I arrive! *2016-03-23, version 1.0* App is awesome! Kinda no sense using it though if you show up then they start making the order?! ### 5/5 — Deli *2026-02-15, version 2.3* But it seems like they tell the deli worker to intentionally ignore customers to encourage people to order off the app or website. Either that or she’s just bad at her job.. either way I feel like policy change needs to be enacted. ## Most praised reviews (9 highest-rated) ### 5/5 — Timing issue *2019-07-19, version 1.3* Easy to navigate and use app but staff does not get orders ready on time. ### 5/5 — 👍🏽 *2018-10-21, version 1.3* I love the app! Convenient and gets to every aspect that you need for your food! I do wish there was a rewards program though by overall great app ### 5/5 — Awesome sauce *2018-10-12, version 1.3* I’ve used this app a dozen or so times. It’s convenient and easy. I order, drive up and park. Walk in and pick up my order even when there’s a line of 10 people “in front” of me. The ladies at the Kahului store in Maui are always friendly. ### 5/5 — Down to Earth *2018-04-02, version 1.2* Great App very convenient! ### 5/5 — Awesome *2016-10-27, version 1.1* Awesome app. So much quicker then ordering in store. Need to attach rewards in future. ### 5/5 — Best App ever *2016-03-09, version 1.0* Wish more food places had an app like this. ### 5/5 — Amazing App! *2015-11-27, version 1.0* Simple, easy & convenient! Now if they only had a drive thru window lol! This app is perfect for moms on the go like me but still want a nutritious snack/meal either for myself or the kiddos. ### 5/5 — Easy & fast *2015-08-24, version 1.0* Speedy app that allows good customizations and lets you save time. I also found a few things on the menu that I didn't know about and am going to try. Thanks DTE! ### 5/5 — Great job! *2015-08-21, version 1.0* 7/30/15 - I made my order difficult, to see how they'd do. Mock Chicken Supreme on a whole weat wrap, no cheese, nacho chips with salsa, and a Stevia root beer. Pick up in 5 mins. When I arrived 10 mins. later I went straight to the Express Pickup area and the cashier had it ready with a smile. Great job Down to Earth. I recommend this app to everyone, especially lunch when time is short! - Frank --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*