# Downtime Trace — Maintenance and Repair Service > Connects healthcare with local, qualified medical equipment repair services. (iPhone/iPad app by Downtime Trace LLC.) - Source: https://appshunter.io/ios/app/downtime-trace/id6504272509 (this page in markdown: same URL + `.md`) - Developer: [Downtime Trace LLC](https://appshunter.io/developer/1751658451) - Category: Business, Productivity - Price: Free - Rating: 4.00/5 from 4 App Store ratings - Age rating: 4+ - Requires: iOS 12.4 · 70 MB - Languages: American English - Released: 2025-01-27 - Data updated: 2026-08-12 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/downtime-trace/id6504272509/reviews.md ## What is Downtime Trace? Mitigate the consequential cost of medical equipment Downtime. Reducing equipment Downtime is critical to businesses of all industries, but especially critical in healthcare, when patient care is on the line. When equipment Downtime planning is left unattended, it can often result in unfathomable costs to businesses. In Healthcare those costs can go beyond the dollar. No more being at the mercy of a single Service Provider's availability or operational protocols when your equipment goes down (when every second counts!). Downtime Trace empowers medical device owners to take control of their equipment uptime and maintenance costs by connecting them to local, pre-qualified, and engaged Service Provider options. Finally, a single source mobile app capable of bringing multiple service options to Healthcare organizations with a simple push of a button! Are you an experienced medical device technician or engineer? This app is built for you as well! Experience the rush when you receive new Blast notifications from Downtime Trace, inviting you to place Bids for to perform service on broken equipment for medical institutions across the US. Downtime Trace is a world-class mobile app experience that instantly connects customers with qualified, skilled, labor options, all competing for the business one job at a time. We are committed to providing turnkey technology to the HTM community that drives urgency, fosters healthy competition, sets standards of communication during service events, and facilitates smooth commerce between Healthcare customers and the trusted tradesmen who support the upkeep of their tools! Not to mention, the opportunity to earn more income doing exactly what HTM professionals know how to do best - fix broken things! Whether customer assets require corrective action, need repair parts, or a simple calibration, Downtime Trace is the solution. When an asset breaks, a service request is BLASTED to all nearby matched professionals, giving them the opportunity to compete by submitting a Bid. Trusted service options come to a Healthcare organization in their time of need. Once a job is awarded, customers TRACE every step of the repair process until completion. Additionally, the app ensures customers are alerted at key critical moments during the repair event through in-app alerts and email notifications. Healthcare organizations and their brave workers are never left wondering where their Service Provider is, what is being done to their broken asset, or when their asset will be operable and safe for their patients to use again. Hospital staff and admin personnel are alerted when their Technician is enroute to the work site, when their Technician arrives at the site, when their Technician completes a job, plus more. Downtime Trace handles all repair-related administrative tasks (service quotes, estimates, invoicing, collections, and vendor payment), relieving Service Providers of these time-consuming and daunting requirements. When a faulty part needs to be replaced, Service Provider accountholders use the app to search and order the correct part, and have it shipped and billed directly to the customer, avoiding costly overhead often involved in replacing faulty components. After repairs are completed, customers provide immediate feedback to Service Providers, directly from the app, with Star Ratings and Reviews. This post-repair, event-specific, feedback promotes honest free-market accountability and allows Service Providers the opportunity to strengthen their market position in the way their customers demand! Saving the best for last: DOWNTIME TRACE PAYS SERVICE PROVIDERS FOR COMPLETED REPAIRS in 3-5 BUSINESS DAYS, with the RAPID PAY OPTION! More good news to share... Our app is FREE to download! FREE to register! And, FREE to use for equipment owners! There are no upfront fees for any user. Join Downtime Trace today as we modernize Medical Equipment Services, together! ## Key features - Connects healthcare organizations with service providers - Facilitates competitive bidding for repair jobs - Provides real-time repair status updates - Manages administrative tasks like invoicing - Alerts users at critical repair milestones ## Frequently asked questions about Downtime Trace ### What is Downtime Trace? Downtime Trace is a mobile application designed to connect healthcare organizations with qualified local service providers for medical equipment maintenance and repair. It aims to reduce equipment downtime and associated costs by fostering competition and streamlining the service process. ### Who can use Downtime Trace? The app is for healthcare organizations that need to maintain and repair their medical equipment. It is also for experienced medical device technicians and engineers who are looking for opportunities to bid on and perform service jobs. ### How does Downtime Trace help with repair costs? By connecting multiple pre-qualified service providers, the app encourages competitive bidding, which can help healthcare organizations secure services at better rates. It also aims to reduce the consequential costs of equipment downtime. ### Does Downtime Trace provide updates on repair progress? Yes, the app provides real-time updates on the repair process. Healthcare organizations are alerted at key critical moments, such as when a technician is en route, arrives on-site, and completes the job. ### What administrative tasks does Downtime Trace handle? Downtime Trace handles various repair-related administrative tasks for service providers, including service quotes, estimates, invoicing, collections, and vendor payments, freeing them from these time-consuming requirements. ### What devices is Downtime Trace available on? Downtime Trace is available on iPhone and iPod devices, as indicated by the supported devices list. ### How often is Downtime Trace updated? The latest version of Downtime Trace is 1.18, and it was last updated on April 16, 2026. This suggests a relatively active development cycle. ### What is the age rating for Downtime Trace? Downtime Trace has an age rating of 17+, indicating it is intended for mature users due to its business and professional focus. ## Version history (last 5 releases) ### 2.0.4 — 2026-08-11 Shipping a new customer feature for large customer organizations to group their locations by regions and multiple users to filter their dashboard views to meet their specific workloads. Now large customer organizations can add as many users as needed and those users can filter their views to only show activity related to the locations and regions they are responsible for outside service. ### 2.0.3 — 2026-07-24 minor bug fixes ### 2.0.2 — 2026-07-21 Updates to the ticket hold functionality and the live chat feature user interface ### 2.0.1 — 2026-06-09 This update brings a smoother, more reliable experience: Trace Ticket workflow enhancement to guide users at each step Flexible field work input options for Service Provider Completely new Dashboard designs New faster Service Blast wizard Up to 3 photos or videos allowed for reported problems and resolutions Action badges on your dashboard Trace Ticket cards Polished layouts and easy sharing in document and media viewers Newly formatted Service Quote and Invoice PDF documents Auto-created Field Service Report PDF's for download or viewing at the end of each service event Plus performance improvements and bug fixes throughout. Thanks for using Downtime Trace! ### 2.0 — 2026-06-04 This update brings a smoother, more reliable experience: Trace Ticket workflow enhancement to guide users at each step Flexible field work input options for Service Provider Completely new Dashboard designs New faster Service Blast wizard Up to 3 photos or videos allowed for reported problems and resolutions Action badges on your dashboard Trace Ticket cards Polished layouts and easy sharing in document and media viewers Newly formatted Service Quote and Invoice PDF documents Auto-created Field Service Report PDF's for download or viewing at the end of each service event Plus performance improvements and bug fixes throughout. 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