# Downtowner — user reviews > 68 indexed App Store user reviews of Downtowner by Downtowner App, Inc., rated 4.80/5 from 406 ratings. - Source: https://appshunter.io/ios/app/downtowner/id786617715/reviews - App overview in markdown: https://appshunter.io/ios/app/downtowner/id786617715.md - Rating breakdown: 5★ 378 · 4★ 9 · 3★ 5 · 2★ 3 · 1★ 11 ## What do users think of Downtowner? Overall sentiment: positive **Pros** - 💰 Completely free rides with optional tips - 👍 User-friendly and easy-to-use app - 🚗 Clean and well-maintained vehicles - 😊 Friendly, polite, and knowledgeable drivers - 🚀 Quick pickup times in most cases - 🔒 Safe and reliable transportation service - 🌟 Excellent alternative to paid rideshare services - 📱 Simple app setup and registration process - 🎯 Real-time ride tracking and notifications - 💡 Innovative concept for downtown transportation **Cons** - ⏱️ Inconsistent and unpredictable wait times - 🐛 Wait time estimates frequently change mid-request - 📞 Poor customer support and communication - ❌ No phone number for direct contact - 🚫 Difficult account deletion process - 😤 Unreliable driver behavior in some cases - 🌙 Limited service hours - 🚗 Limited service coverage areas - 😞 Rude customer service staff in some situations **Commonly reported bugs** - Wait time estimates jump dramatically and change frequently - Unable to verify ride request status after placement - Account termination feature not functioning properly - App login issues with password verification - Drivers passing by and not stopping for waiting passengers **Most requested features** - Extended service hours, including morning availability - Expand service to additional locations (e.g., Aspen Meadows) - Save multiple addresses in app - Credit card tipping option - Direct phone number for customer support - Better account management and deletion options - Improved driver accountability system ## Newest reviews (16 of 68) ### 5/5 — Service *2024-02-19, version 3.0.33* Excellent concept for anywhere and anyone. App is easy to use and worked well for a first time user. ### 5/5 — IS AN AMAZING SERVICE *2023-08-03, version 2.7.0* when I got to Savannah I found out about the service, it's a safe service, and very necessary, as a recommendation it would be even more great if they extended the hours, I mean, the current hours are great, but it would be amazing if they implemented the service in the mornings as well ### 5/5 — Wonderful *2023-07-08, version 2.7.0* Very easy to use and the drivers are very polite and helpful ### 5/5 — Awesome *2023-06-25, version 2.7.0* Great service, app is easy to use and accurate pick up info. I hope it continues to strive. ### 5/5 — Wonderful service *2021-06-13, version 2.7.0* Our hotel told us about this app when we arrived in Savannah and at first I was skeptical as I never heard of it and because she said it was free, we just needed to tip. I googled it and read that it was indeed a legit service so I immediately got the app and used it several times during our stay. The drivers we super friendly and the vehicles were clean. Hoping this will catch on and be available in many more cities! ### 5/5 — Downtowner *2021-03-26, version 2.7.0* Great friendly drivers so convenient and you never wait more then 13 minutes!!!! ### 5/5 — Free rides a perk for locals *2021-02-18, version 2.7.0* Awesome service, door to door pick up/drop offs, convenient, quality clean vehicles, superb drivers best of all IT’s FREE 100%, tips are always a plus. They deserve it ### 5/5 — Thank you! *2020-12-29, version 2.6.5* Brilliant and efficient! Thank you Aspen! ### 5/5 — Thank you Savannah *2020-08-26, version 2.6.5* Free, clean safe rides. I live and work downtown and this service is a lifesaver! ### 5/5 — A feet saver!! *2020-07-25, version 2.6.4* We had no idea this existed and we were so relieved! We are in our 50's and it allowed us to see more of Savannah than we would have been able to see! We never waited any longer than 30 " and the drivers were all amazing and they felt like friends by the end of our week!! Thanks to this service! ### 5/5 — Great app and service provided *2020-07-05, version 2.6.4* The app works flawless and the service is great ### 5/5 — Awesome! *2020-07-04, version 2.6.4* This is really awesome. I’m in town visiting and the concierge mentioned Downtowner! This is so awesome and the fact that it is free is even better!!! The people are very kind and safe. ### 5/5 — Impressed. *2020-03-01, version 2.6.4* I was looking for a taxicab in Tampa, and I couldn’t find one. All the ones I tried to call didn’t anything available at the moment. A friend told me about this app. Download it, my wait was 29 minutes and it arrived on time. The driver was supper cool, and did i add that the rides are free!!! ### 5/5 — Amazing service! *2020-01-13, version 2.6.4* Such a wonderful service and app! My friends and I were astounded to find out that an app exists that is literally like free uber rides. The drivers are always great and so convenient. I HIGHLY recommend using this app. ### 5/5 — Thanks! Savannah! *2019-12-12, version 2.6.4* I live downtown with my 12 year old daughter. We love the lifestyle downtown living has to offer. Walking and biking to Broughton st. to shop, eat dinner, visit museums, and the multitude of festivals. But as winter approaches and it gets dark early we have to stop as it’s no longer a good idea to walk or ride our tandem bike home with a kid as it gets dark so early. The Downtowner has changed that. It’s quick, it’s clean, and it’s safe. Tonight we would have stayed home, but thanks to the Downtowner we walked down to have dinner, shopped for some winter clothes on Broughton st., then ran by Mabel’s shop for a cupcake, caught the Downtowner and we’re home before 7pm! Thank you Savannah! ### 5/5 — Super service and super honest *2019-10-18, version 2.6.4* I forgot my purse in a back of downtowner car and Justin was super amazing and waited for me to come back so I could have my purse back! Thank you for being super amazing and patiently waiting for me! ## Most critical reviews (10 lowest-rated) ### 1/5 — Terrible customer support *2023-09-09, version 3.0.33* I downloaded this app mistakenly thinking this was the app my university recommended me to download. Now that I want to terminate my account and delete the app, customer service has been completely silent and my ability to terminate is being refused. I despise companies that make it difficult for customers to delete their accounts. I tried several times inputting my email and password and it keeps telling me I am unable to terminate and now have been waiting to hear back from customer support on this matter. If I could give half a star I would ### 1/5 — No way to communicate if something is lost *2023-08-07, version 2.7.0* This is a wonderful service, and I wish my city offered the same thing. However, a friend of mine left a phone in a car and realized there is no phone number to contact anyone working for the Downtowner. We sent an email about the phone and received a reply that it was found and someone would call us at 5PM. We live 6 hours away and changed our plans to wait in Savannah, but no one ever called leaving us to drive home in the dark and in the rain. After someone finally called to ask about shipping the phone, she was extremely rude. Totally ignored and not valued in this situation. Someone only had to call. Very disappointed in the service being unable to call anyone and the total disrespect and disregard for people’s time. ### 1/5 — Don’t rely on the time *2023-04-29, version 2.7.0* I see s lot of reviews that had the same experience. Times keep changing and never show up. ### 1/5 — This app is very bad *2018-10-15, version 2.6.2* The driver here mostly very chill but the service is not. The wait time is very very long. Sometimes on my phone, it jumps from 30 mins to 62 mins like ridiculously. Some drivers here have that idea that because this is the free service so they don’t have to waste their time waiting for the people. At that point, I would rather use Uber, which is cost money than yo deserve such kind of service from them. ### 1/5 — Horrible service *2017-02-10, version 2.4.2* Was informed of this service by a hotel staff person who said it was a really great, free ride service. Registered, requested a ride (it said the wait time was 32 minutes) after an hour, we decided to get a car and drive ourselves. No way to verify status of a request after it is placed.. I do not recommend this service unless you are not on a schedule and simply don't care when (or if) you actually get a ride. ### 2/5 — Do not ride with Thomas *2025-01-29, version 3.1.17* Do not ride with Thomas he passed us not only once when we were waving him down then didn’t come back as I could see on the tracker then couldn’t go back on because of the wait ### 3/5 — Please Bring Back Ability to Tip *2018-04-19, version 2.5.1* Please allow us to tip via credit card again if we want to. ### 5/5 — Helpful Service *2026-04-04, version 3.2.0* Use this service instead of the elusive DOT bus. ### 5/5 — Greatest idea ever! *2025-10-29, version 3.2.0* We used downtowner 3 times while we were in Savannah. The 3 different people we had as drivers were extremely friendly and talkative and just overall nice in general. 10/10 recommend and TIP YOUR DRIVER YOU ARE GETTING A FREE RIDE YOU CAN SPARE SOME CASH! ### 5/5 — Our review *2025-10-24, version 3.2.0* Our driver, Joel, was the best! Courteous, pleasant and interesting.😀 ## Most praised reviews (7 highest-rated) ### 5/5 — Wow. *2025-09-24, version 3.2.0* Amazing. Free. Decided to go to the Kroger market at 8 pm while staying in downtown Savannah. Wait time was 25 minutes for a driver to come. Driver pulled up on time and I was notified by the app. Went to supermarket and bought snacks for the hotel room. Wait time for the return trip was only 3 minutes. And the only cost was the optional tip. But why wouldn’t you tip, the ride was free! ### 5/5 — Love this service *2025-08-14, version 3.2.0* Super convenient and easy to use! Just wish they went all the way to Aspen Meadows. ### 5/5 — The best! *2025-03-17, version 3.1.20* The best thing to hit carbondale! Especially if you can no longer drive. ### 5/5 — Great service *2025-01-30, version 3.1.17* Great app ### 5/5 — Easy to set up and use *2025-01-02, version 3.1.17* It took only minutes to set up and requesting my ride was easier than calling for a taxi or ride share. ### 5/5 — Awesome *2024-09-18, version 3.1.6* Very handy🥰😼😼 ### 5/5 — A pleasant way to get around Savannah *2024-04-04, version 3.0.49* Found out about this at the TRYP by Wyndham when we asked about UBER or taxi service. Quickly downloaded the app and began using the service. The drivers were all friendly and each of the vehicles was clean and roomy. A great experience for the cost of a tip! Hats off to the City of Savannah for providing this service. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-07.*