# Drag: AI Shared Inbox — The inbox for teams and agents > Gmail-based team collaboration and workflow management tool. (iPhone/iPad app by DRAGAPP.COM LIMITED.) - Source: https://appshunter.io/ios/app/drag-ai-shared-inbox/id1526205004 (this page in markdown: same URL + `.md`) - Developer: [DRAGAPP.COM LIMITED](https://appshunter.io/developer/1526205546) - Category: Productivity - Price: Free - Rating: 3.00/5 from 3 App Store ratings · 7 written reviews indexed - Age rating: 4+ - Requires: iOS 15.0 · 14 MB - Languages: American English - Released: 2021-09-08 - Data updated: 2026-11-03 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/drag-ai-shared-inbox/id1526205004/reviews.md ## What is Drag? Your team's inbox, with an AI teammate built in. Drag is the AI shared inbox for teams on Gmail. support@, sales@, info@ and WhatsApp become shared boards your whole team works from, and Varley, Drag's AI, works right alongside you: sorting what matters, drafting replies and catching you up. Now it's all in your pocket. No more missed emails. No more two people answering the same customer. No more "who's got this?" Every conversation has an owner, and everyone can see it. MEET VARLEY, YOUR AI TEAMMATE • "What needs me first?" Varley triages your board and tells you why • Replies drafted from your help center and past conversations, ready in the reply bar. Tweak and send. • Catch me up: any long thread summarized in seconds, for the whole team • Ask Varley anything about your inbox. It does the legwork and asks before it acts. INBOX ZERO, AS A TEAM • Every team inbox in one place: Support, Sales, Billing, WhatsApp and your own • Every stage at a glance: new, in progress, waiting on the customer • Swipe left to archive, swipe right to snooze • Assign, label, set due dates, change status or move a conversation in one tap • My Work: everything assigned to you and waiting on your reply, in one list BUILT FOR TEAMWORK • Team chat and notes on every conversation, with @mentions. No more forwards and CCs. • Shared drafts, so you see when a teammate is already replying • Templates for the replies you send every day • Full-screen replies that never lose your draft • Photos, PDFs and videos open right in the app NEVER MISS A THING • Instant push notifications for new conversations, assignments and @mentions • Badge counts, so you always know what's waiting • Fast search and filters across every conversation • Beautiful in light and dark mode ONE INBOX, EVERYWHERE YOU WORK Drag lives inside Gmail, on the web and on desktop, and plugs into the AI tools your team already uses, including ChatGPT and Claude. Sign in with Google and you're in. Your mail stays in Gmail, where it belongs. TRUSTED BY TEAMS SINCE 2017 More than 240,000 people have used Drag, and teams rate it 4.7 out of 5 across 1,200+ reviews on G2. Questions? We'd love to hear from you: support@dragapp.com ## Key features - Shared inbox management - Team boards for CRM and support - Email assignment and @mentions - Team chat and shared drafts - Email templates and sequences - Workflow automation - Analytics and board views ## Is Drag safe? Not enough ratings yet to assess Drag. ## Is Drag legit? Drag: AI Shared Inbox appears to be a legitimate app. The AppsHunter Legitimacy Score for Drag is 83 out of 100 points across 7 verification signals from App Store and developer data. ## Recent user reviews (7 of 7) All indexed reviews: https://appshunter.io/ios/app/drag-ai-shared-inbox/id1526205004/reviews.md ### 5/5 — Basic but works *2025-01-10* Good to have mobile access ### 2/5 — Keeps crashing *2023-09-16* I can only delete one email at a time, and after deleting a few it crashes. Needs more functionality to be a useful phone app. This might be a dealbreaker for the team because we are on the go. It also continues to ask about notifications instead of acknowledging the setting. Can’t set the default boards I want to show. ### 5/5 — Great complement to the chrome extension *2023-03-03, version 1.6.4* Handy app to be able to perform simple tasks on Drag boards on the go! It doesn’t have all the features available in the chrome extension yet but the team is constantly launching improvements so eventually it will catch up. ### 3/5 — Has potential *2023-01-30* Kanban email management is a great approach. The website for Drag works well. But the app doesn’t let me drag email cards from one column to another. Notified support. Not fixed. ### 1/5 — Barely any functionality *2023-01-25, version 1.6.3* Can’t add users to boards or add detail to tasks ### 5/5 — Functional, intuitive and improves collaboration *2022-03-15* This app is a must for groups who need the ability to work independently but seamlessly as part of a team. It enables in real time to manage group mail and tasks, without the need to be in the same room and space. It also helps to minimise the email drain when you get emails which don’t affect you as you only need to look in the folders which relates to your work, and not all emails (unless of course you want to). It is time saving, improves collaboration and communication and is so simple and easy to use. This tool is invaluable to teams who work independently but cohesively. ### 2/5 — Great app (on desktop) *2021-09-22* Drag is just great and we use it for work emails everyday. The mobile app however is far from good. Been missing major features and on top of them the ability to view/open/download/send attachments... ## Frequently asked questions about Drag ### What is Drag? Drag is a productivity tool that transforms your Gmail inbox into an all-in-one team workspace. It allows teams to manage customer support, sales, recruiting, and other workflows directly from their inbox. ### How does Drag help with team collaboration? Drag facilitates team collaboration through shared inboxes, shared boards, @mentions for real-time chat, shared drafts for co-writing emails, and collision detection to prevent duplicate work. ### Can Drag be used for CRM purposes? Yes, Drag can be used as a CRM by creating shared boards that function as a customer relationship management system. You can manage leads, track interactions, and assign tasks to team members. ### Does Drag integrate with other tools? Drag is built for Google Workspace users and integrates seamlessly with Gmail. Specific integrations beyond Google Workspace are not detailed in the provided information. ### What kind of workflows can be automated with Drag? Drag allows for the automation of repeatable workflows, such as automatically sending emails to specific boards, assigning incoming emails, and creating tasks for your team based on predefined rules. ### Is Drag available on multiple devices? Drag is supported on iPhone, iPad, and iPod, indicating it is designed for mobile use in addition to desktop access via Gmail. ### What is the update frequency for Drag? The latest version of Drag was released on April 24, 2025, suggesting a consistent update schedule. The specific frequency of updates is not provided. ### What is the user sentiment for Drag? Drag has a rating of 3.0 stars from 3 ratings, which suggests a mixed to neutral user sentiment based on the limited feedback available. ## Version history (last 5 releases) ### 3.0.0 — 2026-10-30 The all-new Drag, rebuilt from the ground up. • Meet Varley, Drag's AI: it triages your board, drafts your replies and catches you up on any thread • Swipe to archive or snooze • Every stage of your board, one tap away • Full-screen replies that never lose your draft • Team chat and notes with @mentions • Push notifications for new conversations, assignments and @mentions • Faster sign-in with Google ### 2.4.7 — 2025-04-24 - Minor fix on compose box ### 2.4.6 — 2025-04-24 - Add compose as ### 2.4.5 — 2025-03-28 - Record audio on WhatsApp cards - Upload files, images, videos and audio on WhatApp cards ### 2.4.4 — 2025-03-20 - Add upload images to WhatsApp boards - Fix WhatsApp sender info - Fix reply email breaking in some scenarios ## Apps similar to Drag | App | Rating | Price | Category | | --- | --- | --- | --- | | [Sortd for Gmail](https://appshunter.io/ios/app/sortd-for-gmail/id1022785730) | 5.0 (1) | Free | Productivity | | [Hiver in Gmail](https://appshunter.io/ios/app/hiver-in-gmail/id1493334532) | 4.5 (44) | Free | Productivity | | [GQueues: To Do List & Tasks](https://appshunter.io/ios/app/gqueues-to-do-list-and-tasks/id658916407) | 4.7 (529) | Free | Productivity | | [Email Generator: AI Email App](https://appshunter.io/ios/app/email-generator-ai-email-app/id6474850848) | 4.5 (40) | Free | Productivity | | [Zoho TeamInbox](https://appshunter.io/ios/app/zoho-teaminbox/id1523646131) | 3.6 (5) | Free | Productivity | | [SmartSuite App](https://appshunter.io/ios/app/smartsuite-app/id1548286228) | 3.9 (69) | Free | Productivity | ## Related topics [shared inbox](https://appshunter.io/ios/topics/shared-inbox) · [gleantap inbox](https://appshunter.io/ios/topics/gleantap-inbox) · [sortd for gmail](https://appshunter.io/ios/topics/sortd-for-gmail) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-11-03.*