# DragonPass Premier+ — user reviews > 124 indexed App Store user reviews of DragonPass Premier+ by Dragon Pass Company Limited, rated 4.20/5 from 6 ratings. - Source: https://appshunter.io/ios/app/dragonpass-premier-plus/id1572385428/reviews - App overview in markdown: https://appshunter.io/ios/app/dragonpass-premier-plus/id1572385428.md - Rating breakdown: 5★ 4 · 4★ 1 · 3★ 0 · 2★ 0 · 1★ 1 ## What do users think of DragonPass Premier+? Overall sentiment: negative **Pros** - 👍 Easy to navigate and use - 🌍 Access to lounges worldwide - ⚡ Quick booking confirmation - 🍽️ Good food and drink offerings in many lounges - 😌 Peaceful relaxation space before flights - 🎯 Intuitive interface design - 💳 Seamless account migration between versions **Cons** - 🚫 Lounges frequently unavailable or fully booked - 🔐 Constant password reset issues - 📱 App frequently logs out unexpectedly - ⚠️ Poor UK lounge availability and quality - 💰 Hidden booking fees and charges - 🔄 Forced updates at inconvenient times - ❌ Payment processing failures - 🌐 Requires strong internet connection - 😤 Frustrating pre-booking system loops - 🏚️ Filthy and poorly maintained lounges - 👥 Overcrowded lounges with no seating - ⏰ 48-hour advance booking requirement - 🚫 Manchester airport lounges consistently reject access - 💳 Card payment not accepted reliably **Commonly reported bugs** - Password not recognized on login despite correct credentials - Reset password emails not received - SMS verification codes not received - App crashes or freezes during booking process - Booking availability shows slots that aren't actually available - Infinite loop when selecting alternative booking times - Keyboard doesn't appear for data entry - Cannot paste text into password reset fields - Face ID authentication fails or loops endlessly - App won't accept pre-payment for bookings - Membership card displays as out of date without wifi - Cannot add or update credit card details - Date selection defaults to past dates and cannot be edited - App name truncated with ellipses in display - Location services override search preferences - Suspended accounts without explanation - Joint account cards cannot both be registered - Booking fees charged even when booking fails - App requires forced update at airport with poor connectivity **Most requested features** - Apple Wallet integration for membership card - Stay logged in on trusted devices - Copy and paste functionality in input fields - Password autofill support from password managers - Ability to update expiring cards without new card number - Book multiple pass holders simultaneously - Offline access to membership card - Location-based search without forcing local airport - Same-day or walk-in booking options - Phone booking option as alternative to app-only - Better date selection calendar UI ## Newest reviews (13 of 124) ### 2/5 — I’ve got a lot to compare with *2026-02-09, version 1.3.20* Customer service towards Dragon pass holders is non existent, lounges are always booked out, it’s worth to find alternatives ### 1/5 — Can’t pre book - rubbish *2026-01-24, version 1.3.20* For my last three trips out of Stansted I have tried to pre-book the lounge at various different times and every time it says it’s not available it then suggests to book the alternative times but never comes up with any times you can’t book in advance it’s rubbish ### 2/5 — Lounges never available *2026-01-01, version 1.3.19* It’s just a waste of time you can never get a lounge to book please change this Barclays!! ### 4/5 — Recent changes are good *2026-01-01, version 1.3.19* This app was a nightmare to login to with FaceTime but that’s now sorted. They also now thankfully permit me to book for partner on my account with own card. Rather than one by one. Much needed. ### 1/5 — Cannot login *2025-12-27, version 1.3.19* Just updated the APP and now I cannot login as the screen is greyed out ### 1/5 — No point Uk *2025-12-19, version 1.3.19* If you plan to use Dragon Pass in the UK forget about it. All Of the lounges turn you away and/ or like all Manchester airport lounges. Have permanent signs outside their doors stating they are full when 6 people are in the lounge. Waste of money ### 3/5 — Rubbish *2025-12-14, version 1.3.18* Manchester airport teem 2 ### 2/5 — Can’t pre book - rubbish *2025-12-10, version 1.3.18* For my last three trips out of Stansted I have tried to pre-book the lounge at various different times and every time it says it’s not available it then suggests to book the alternative times but never comes up with any times you can’t book in advance it’s rubbish ### 1/5 — What a waste of time *2025-11-23, version 1.3.16* I have lost count of the number of occasions that I have attempted a booking at anything up to two and a half months in advance. All reply with fully booked or the best yet is we have space in 3 hours time. Forget the UK and enjoy just about any other airport in the world. ### 2/5 — App worthless *2025-10-17, version 1.3.14* I use the lounges several times a year. It doesn’t matter how far in advance I try to book, it always says unavailable or fully booked, when they’re not. I turn up and they let me in, but who needs that stress. The app is useless. Loads of FAQs that don’t lead to where we book. Some of the lounges are great, and some need sorting out. ### 1/5 — Great - except Manchester *2025-09-14, version 1.3.13* Dragon Works excellent all over the world. But if you want to use any Manchester (uk) lounge, forget it! The staff will turn you away and lie that “we are full” when less than 10% occupied! Not really a complaint about dragon pass, but they need to sort Manchester airport out! ### 3/5 — Don’t bother with the uk lounges the rest of the world do it so much better *2025-09-04* I am a worldwide traveller as a yacht delivery skipper and can safely say that the UK lounges are dismal ! Thankfully they are mainly pre booked by airlines who get priority over us dragon pass minions who get a second class service and a waiting list. Once in you are cheek by Jowel with the “8 pints before 8 am” club. You are restricted in access to only 3hours preflight for some reason. The only other place I’ve ever had to wait “5mins please sir “ was Doha and that was understandable given the footfall but at least the queue was for all . Once in the lounges across the world are excellent with local food and drink in a relaxed pleasant environment. In UK you are plonked on a bar stool as all the upholstery has been reserved beforehand. The food is factory canteen level and as others have said it’s a bun fight with no manners from guests. So avoid the UK lounges but enjoy the rest of the world **Developer response:** Thank you for your feedback and for sharing your experience. We value all customer comments and will take this on board as we continue to improve our services. ### 1/5 — Missed due to security queues. *2025-09-04, version 1.3.12* Be booked the lounge at Rome airport. Arrived in plenty of time to spend a couple of hours before flying. The security and passport queues took close to two hours to get through so we missed our booking. No way of cancelling so 3 wasted passes. ## Most critical reviews (10 lowest-rated) ### 1/5 — Still dreadful *2026-07-22, version 1.3.21* Like other users have reported . Each time I try to use the app I have to rest the password . It’s almost impossible to use this awful app ### 1/5 — Mr Gareth Curle *2026-06-26, version 1.3.21* This software works one in ten times of trying. I cannot even get an email or a text to reset password now. The support is appalling , told response would be 72 hours. If you want to book your lounge allow a week in advance. Completely unsatisfied. ### 1/5 — Not working *2026-06-16, version 1.3.21* Shows wrong password ### 1/5 — Doesn’t work *2026-06-16, version 1.3.21* This used to work a year ago but now there is an error. It doesn’t recognise password when logging in and when you try and reset it via SMS or email code the code never comes through. Tried everything and minimal support too. Wasted so much time with this ### 1/5 — Rubbish *2026-06-07, version 1.3.21* Repeated logging in issues - always says password is incorrect, mobile number in wrong format and doesn’t sent a reset link when requested. ### 1/5 — Constant logins *2026-06-01, version 1.3.21* This app enforces more stringent login practices than most actual banks. It logs you out and forces you to login with password every single time. If my bank allows me to login with Face ID, why not dragon pass? Actually so annoying when trying to use it. ### 1/5 — Logging in issue *2026-04-29* Repeated issue logging into app. Says password invalid , which it wasn’t because it’s saved. Try to reset and it says mobile number is invalid format which is rubbish and no reset email ever arrives. Customer Support can’t do anything than raise it internally. Over a week later still no response from support and with same log in issue. It was completely useless to me when I travelled last week , next trip in 4weeks would be nice if you could fix this and looking at reviews this issue is not unknown. ### 1/5 — Utter rubbish *2026-04-11, version 1.3.21* I have to log in and change my password every time I use the app! This has been going on for years and I have reached out to support who never respond. ### 1/5 — Useless login - never recognises my password *2026-04-06, version 1.3.21* This app login is diabolical. It never recognises my password… even if I reset it 5 or 6x. It totally defeats the purpose of having a relaxing journey for my trip. Just because an app doesn’t recognise your password and won’t let you access the QR code to check in into a lounge! Please sort this out. We shouldn’t need a PhD or losing hair to log in. Thanks ### 1/5 — Appalling *2026-02-15* Every time I am in an airport somewhere and try to log in to the app, it says that my password (which is saved) is incorrect. I then attempt to reset it and I do not receive either an sms or an email. I tried for an hour last week at LAX and eventually received a passcode and saved the new password. A day later in Sydney I attempted to login with the new password and it says it is incorrect. Once again resetting results in no sms or email being received. This is incredibly frustrating when you are delayed but cannot access a lounge because you can’t get into it. **Developer response:** Hello, We’re very sorry to hear about the repeated login and reset issues you’ve experienced while travelling. We understand how frustrating this must be, especially when you’re trying to access a lounge during delays. Please reach out to us at support@dragonpass.com if further assistance is required and our team will be happy to investigate this for you. ## Most praised reviews (10 highest-rated) ### 5/5 — So far All good apart from UK airport *2026-04-05* Based on my recent travel experience, I must admit apart from uk airport , otherwise it is all good so far . But it is not the app fault, it is just the airline paid customer gets in first . But we also paid card membership tho ! **Developer response:** Thank you for taking the time to share your feedback with us , we really appreciate it. We’re glad to hear that your experience has generally been positive and understand your comments regarding access at UK airports. Your feedback is valuable to us, and we always aim to work closely with our partners to improve the overall experience. If you’d like to reach out to us directly for any assistance or have any questions, please don’t hesitate to contact us at support@dragonpasspremierplus.com. ### 5/5 — Love This Best App Ever 2025 *2026-02-21, version 1.3.20* Best app on the world and thanks to my bank Barclays Bank we got to dine at Newcastle Airport Lounge Thank You. ### 5/5 — Great app *2025-12-26, version 1.3.19* Love the app, it does what you need to do. ### 5/5 — Vacation *2025-12-14, version 1.3.18* Trip to Fiji for a surprise visit, transit in Singapore and I used my dragon pass, was very happy with how easy and quick it was.. ### 5/5 — Simple App to use *2025-10-31, version 1.3.15* Great app to search for airport lounges around the world ### 5/5 — My thoughts on DragonPass *2025-10-28, version 1.3.14* I don’t see why people knock this app. It works every time I use it and it is very easy to use ### 5/5 — Great service *2025-09-19, version 1.3.13* I don’t know what people expect you go to an airport lounge you get food you get drink you get peace and quiet. What more do people want? Five star service it’s a safe space where you can enjoy quiet time. ### 5/5 — Easy *2025-06-18, version 1.3.9* Found it very easy to book the lounge for the start of my holiday. Plenty of time slots to choice from. ### 5/5 — Good customer support *2025-05-03, version 1.3.8* Had a problem when I updated the app and my booking vanished but it was fixed very quickly ### 5/5 — Great App *2024-10-26, version 1.3.1* I’ve used this app for the last year or so with no issue whatsoever. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*