# Dragonpass — user reviews > 246 indexed App Store user reviews of Dragonpass by Dragon Pass Company Limited, rated 4.60/5 from 323 ratings. - Source: https://appshunter.io/ios/app/dragonpass/id908646450/reviews - App overview in markdown: https://appshunter.io/ios/app/dragonpass/id908646450.md - Rating breakdown: 5★ 271 · 4★ 24 · 3★ 7 · 2★ 4 · 1★ 17 ## What do users think of Dragonpass? Overall sentiment: negative **Pros** - 👍 Easy to navigate and helpful visuals - 🚀 Genuine love for the new style app and features - 👍 Works fine for some users **Cons** - 🐛 App keeps crashing, freezing, or not working - 🔒 No password manager, copy/paste, or passkey support - 🔒 Doesn't allow editing of card details - 🐛 Login issues, can't log in or activate account - 🐛 Unreliable, always needs an update - 🐛 Constantly logs users out - 🐛 Glitches, bugs, and poor user experience - 🐛 Doesn't recognize valid login credentials - 🐛 Activation code never received - 🐛 Payment processing issues, can't add cards - 🐛 Location detection problems - 🔒 Doesn't support local languages like Arabic - 🐛 Lounges don't accept the pass as advertised **Commonly reported bugs** - Login screen freezes - App crashes when trying to add payment card - Activation code never received - App doesn't recognize valid login credentials - Payment processing issues, can't add cards - Location detection problems **Most requested features** - Add Apple Pay integration - Implement Apple Wallet integration - Add dark mode option - Improve customer support and response times ## Newest reviews (15 of 246) ### 1/5 — 3D Secure Flow is blocked *2026-02-05, version 5.4.9* When adding a card, either to my account or at checkout, I cannot proceed with 3D Secure authentication. The app overlays a spinner above the bank’s 3D Secure page which blocks any interaction. This happens regardless of which card I choose. ### 1/5 — Renewal of membership *2026-02-03, version 5.4.9* I've experienced the same issue as others - we can't seem to get through the renewal process. I've tried it myself and found it impossible. Are they trying to avoid us, or will they retract their offers made to numerous clients? ### 1/5 — Nope *2026-01-13, version 5.4.5* App doesn’t work for me. Not sure why. REAL app is different. ### 1/5 — Not ideal *2025-12-16, version 5.4.3* Beware! I had no reminder via email or notification and just lost 4 passes from 10 I purchased. Rang the help desk literally a day after it had expired by chance and that’s the deal. Use it or loose it. Robbers ! ### 2/5 — no apple pay *2025-12-14, version 5.4.3* add it ### 1/5 — Glitches *2025-12-09, version 5.4.3* Keyboard does not show up when registering name on iPhone. ### 2/5 — Cant able to update number *2025-11-26, version 5.4.2* Try to update my number and each time it fails to verify and when ask for new code it always says to update the app. ### 3/5 — App not fully working *2025-11-19, version 5.4.1* The membership is great but always have problems with the app ### 1/5 — Membership Renewal *2025-11-08, version 5.3.9* Support response times are quite slow, and I’ve experienced the same issue both this year and last year. Moreover, reaching them by phone is expensive due to the lack of a local contact number; only their UK line is available. ### 1/5 — Long lines, wait times *2025-10-10, version 5.3.7* Tried visit two Aspire lounges. The first one had a line that was way too long. The second had a long wait list. I didn’t get to go to either. ### 3/5 — No Dark Mode *2025-09-29, version 5.3.7* The App glows in my face at night. Awful. Dark Mode is now everywhere in 2025. ### 1/5 — Pretty useless *2025-09-18, version 5.3.7* Maybe not a complaint about the app, but the membership is pretty useless when the lounges are always at capacity ### 1/5 — Appalling *2025-09-05, version 5.3.6* Not recommended, always an issue of some sort! ### 1/5 — Customer service *2025-08-30, version 5.3.5* Don’t have any other options but to write it here! I feel so frustrated! I was having problem with my activation code and there’s no help from the customer service part! Raised for second level and just to be ignored. No any updates from them!!!!!! ### 1/5 — Bottom of the list *2025-08-10, version 5.3.4* If you try to use this app at bank salons you’ll always be at the bottom of the lists. Waiting for hours your turn come. Last time we were in the plane when it was our turn… ## Most critical reviews (10 lowest-rated) ### 1/5 — Can’t put card info in app *2026-08-15, version 5.6.7* Cannot enter my info and click next because I have to slide the page up to click, and it won’t let me see the bottom of the sign up page to be able to click on it! ### 1/5 — Useless *2026-08-11* Dificuldade para registrar o cartão, desisti de utilizar o app e desinstalei. **Developer response:** Hello, We're sorry to hear you've had difficulties registering your card. Please contact us at support@dragonpass.com, and our team will be happy to assist you further. ### 1/5 — Problema ao cadastrar cartao membership *2026-08-06* No campo nome que aparece no cartao não está permitindo dar espaço entre os nomes **Developer response:** Hello, We're sorry to hear you're experiencing this issue. Please contact us at support@dragonpass.com and our team will be happy to assist you further. ### 1/5 — Can’t Top of Passes *2026-06-05* I have entered my cc info anf authenticated it but the app won’t process any of my credit cards. **Developer response:** Hello, We're sorry to hear you're experiencing issues topping up your passes. Please reach out to us directly at support@dragonpass.com so we can investigate this further and assist you in resolving the issue. ### 1/5 — Search broken! *2026-05-17, version 5.5.8* The search feature is broken! Pretty much useless app now. Was working before ### 1/5 — App full of glitches *2026-05-17, version 5.5.8* It used to be good, now the app is full of glitches. I’ve been trying to add a new membership for 3 months and it never works. No customer service available to support either. Just became a big POS. ### 1/5 — Broken *2026-05-09, version 5.5.7* It use to work, now it doesn’t. I’m sitting in an airport, wondering where my 10 passes went? Looks like the broken app means I can’t use my remaining passes. ### 1/5 — Search is broken *2026-04-30, version 5.5.7* Clicking search gets a “failed” message. Can’t search for an airport. ### 1/5 — Lousy *2026-04-14, version 5.5.5* It won’t allow me to click that submit, it seems they’re not optimized for iphones. ### 1/5 — App keeps updating and Prestige plan no longer an option *2026-02-19, version 5.5.1* They update the app excessively without any significant added value. They also removed the Prestige plan which is ideal for frequent flyers. Bad move. ## Most praised reviews (10 highest-rated) ### 5/5 — 5 star *2026-08-05* Been using the app over a year and never faced any issue. **Developer response:** Hello, Thank you for your positive feedback! We're delighted to hear you've been using the app for over a year without any issues. We truly appreciate your support. ### 5/5 — Makes travelling better *2026-04-16* Really enjoying this version of the app! Have used lounge and fast track so far and it makes travelling better. **Developer response:** Hello, Thank you for taking the time to leave your review. We appreciate your feedback and we hope you continue to enjoy using the app. ### 5/5 — Efficient and effortless *2026-04-06* Travelled over Easter from Manchester and used my Dragonpass membership at Escape lounge T2. App is intuitive and search functionality is very easy to use. Also liked the email after my visit. First time using the app/membership and looking forward to my lounge visits this year. ### 5/5 — good *2025-11-18, version 5.4.1* good ### 5/5 — Seamless and High Value *2025-09-03* Genuinely love the new style app and features. It provides me with so many options that enhance my experience both inside and outside of the airport. **Developer response:** Hello, Thank you for taking the time to leave your review. We appreciate your feedback and we hope you continue to enjoy using the app. ### 5/5 — Great & easy to use *2025-08-07, version 5.3.4* Use it everytime I travel ### 5/5 — The best *2024-11-05, version 5.1.2* Dragonpas is the best of the best ### 5/5 — Kudos *2024-10-23, version 5.1.1* I have been using Dragon Pass for quite a few years. This is a lovely organisation which offers all what they promise. Never failed me ### 5/5 — Works fine! *2023-12-20, version 4.5.5* Not sure why others are having such an issue, app works no problem for me. Just make sure you put your membership number in AND your activation code on the screen that asks for it. ### 5/5 — Easy to add guests *2023-03-25, version 4.5.5* The app is straight forward and easy to use. I was given my membership number and code and setup was as easy as plugging those in. It was very easy to add two guests to the lounge we were accessing (each guest counts as one stay). --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-09.*