# Drake's — user reviews > 28 indexed App Store user reviews of Drake's by Paytronix Systems Inc, rated 4.00/5 from 98 ratings. - Source: https://appshunter.io/ios/app/drakes/id1527212039/reviews - App overview in markdown: https://appshunter.io/ios/app/drakes/id1527212039.md - Rating breakdown: 5★ 60 · 4★ 10 · 3★ 5 · 2★ 11 · 1★ 12 ## Newest reviews (8 of 28) ### 3/5 — The fries were horrible *2024-08-26, version 23.7.2023050302* I work at a hospital and ordered takeout. The fries were horrible. They looked like all the leftover fry pieces at the bottom of the pan. They were hard, burnt, dry and old. I wish I could send a pic. Very disappointed. ### 4/5 — Great food if I could get my whole order *2023-12-28, version 23.7.2023050302* Food is delicious, BUT……Every time I get it delivered something is missing. This time it is my broccoli. Once my whole order was missing. We only received my husbands. When I received a gift certificate in the mail it was a letter that I had to use with a pick up order or in store. They do use excessive butter on their bread and buns for their sandwiches. I ordered a BLT once and the bread dripped (plus bacon was not cooked very much). They use a lot of cabbage in there BLT salad, but it is delicious and the bacon was cooked and crumbled in chunky pieces or balls. Several times the onions for the patty melt were missing because they place them in a separate cup. ### 2/5 — All I wanted was some sushi *2023-09-13, version 23.7.2023050302* Got off work. Placed an order to pick up on my way home. I got there sat for almost an hour and couldn’t wait any longer. Asked for a refund. They said no problem. I didn’t get my sushi and still haven’t received a refund. Usually have had no issues before but it was Friday and they were swamped which I understand. Was disappointed, hungry, tired and couldn’t wait any longer. ### 2/5 — Cobb Salad Suggestion *2022-05-16, version 20.56.2020112304* I am a Drakes fan. We eat there often at the one on Hurstbourne Lane. I also love salads and that brings me to a suggestion for you. Salads are best served with GRILLED chicken! The roasted chicken you use is too savory for salad. Roasted chicken goes with mashed potatoes but is out of place in a salad in my opinion. There are plenty of other foods on your menu that I enjoy. I’ll pass on the salads. Thank you! ### 2/5 — Unable To Add Points *2021-05-25, version 20.56.2020112304* The App is useful to place to go orders but has a serious flaw….. If you dine in the restaurant, you can’t add your visit/points directly to your App! The app should have the capability to scan a receipt so that your reward points can be instantly uploaded. Not super impressed with the usability. ### 2/5 — Love BHG, have to fix app *2021-04-09, version 20.56.2020112304* App just won’t work. Get kicked out at various times all through the process. Really frustrating app to use. ### 2/5 — Gift cards *2021-01-31, version 20.56.2020112304* I should be able to apply as many gift cards as I have. And I’d rather the texting of an order rather than a whole app 🙄 ### 2/5 — Love the Food, Won’t Recognize My Address *2021-01-23, version 20.56.2020112304* This place is amazing! Great food!! If only it recognized my address to deliver. I live literally down the street. I will up my rating to 5 stars when they figure out delivery addresses. Till then great food! Horrible delivery capability. ## Most critical reviews (10 lowest-rated) ### 1/5 — Failed app *2026-05-22, version 25.24.2025100802* Downloaded app, created account, tried to enter a receipt for points. Failed with unknown error. Signed out, closed app, reopened app, tried to log in, failed…unknown error. App is garbage, rewards program is useless. Don’t waste your time. ### 1/5 — App horrible *2025-09-07, version 25.12.2025090301* I just downloaded this silly app and it won’t even let me sign in or rather create an account. It won’t let me do anything. It is the worst app I have ever download ### 1/5 — Curb service *2025-03-09, version 24.18.2024121101* It’s a hit or miss with Drake’s in Bristol If you get Curb service ! ### 1/5 — Drake’s mobile app failure *2024-12-12* This app is a complete disaster. It asks for name, address, mobile phone number, birthdate, email address, and all of this is mandatory just to sign up. Completely ridiculous and unnecessary in today’s world. I like Drake’s, but I’m not giving up all my info in your database to be hacked, stolen, or sold. I don’t care what your privacy policies are, no company is immune from this stuff. Ever heard of “Sign in with Apple” or some much less intrusive sign-in option? I didn’t get far enough to see if you want credit card info for mobile carry out orders, but that’s also less than desirable. Apple Pay or a method that doesn’t store my credit card info is preferred. ALL companies that really care about privacy and security are offering Sign in with Apple or some much less intrusive option and payment with Apple Pay. Asking for this level of info makes me think you’ll sell my info or send me unwanted spam and these are unacceptable to me. ### 1/5 — Terrible App *2024-07-12, version 23.7.2023050302* I have tried to sign up to rewards through mybhg website. Then downloaded this app went through to the rewards section added my details and it didn't recognize my rewards number. Then skipped that part only to finish off with the password, when I completed the sign up it told me my email and phone number was in use. So went back to the log in page and tried to put my email address in and it says no match found. Cannot win. ### 1/5 — Useless - almost *2022-10-27, version 22.14.2022090201* Can’t look at the menu. Have to hit the order button. But if they are currently closed - can’t look at the menu. Really? Dining in??? Want your points? What a hassle. Really? Need to consider your customer when designing your app. What a novel idea. What would the customer like to do? Order online Check out the menu Get their points online or in the restaurant 2 out of three doesn’t really “hit the bullseye” in todays app driven world. ### 1/5 — App always says Drakes is closed *2021-12-30, version 20.56.2020112304* I love the food at Drakes. Unfortunately, every time that I try to order through the app, the app tells me that the restaurant is closed even though it isn’t. Drakes has easy curbside but I usually can’t use it because the app won’t let me order. ### 1/5 — Takeout ripoff *2021-04-08, version 20.56.2020112304* Every time I order to-go, it’s wrong. I type it clearly on the mobile order, it’s wrong. I call in with the order, it’s wrong. I’m done with Drake’s take out. ### 1/5 — Love the restaurant but hate the app *2021-02-16, version 20.56.2020112304* Wish there was a way to scan your receipt to add points to your account. Seems like I never have my card with me & miss out on my points. App just is not very user friendly. ### 2/5 — One major mistake *2024-12-13, version 24.10.2024072601* The food was good, maybe a tad cooler than room temperature. The biggest error was reporting my daughter’s sensitive dairy allergy and finding several pieces of cheese on her kids meal. This was a takeout order. ## Most praised reviews (10 highest-rated) ### 5/5 — Great Place! *2025-02-25, version 24.18.2024121101* Drake’s has it all! The food, the service and the atmosphere! ### 5/5 — Drinks & Food *2025-01-24, version 24.18.2024121101* The best food and drinks in pikeville KY ### 5/5 — Love Drakes *2025-01-15, version 24.18.2024121101* Best food around and prices are par with most places in my area . The app is a real time saver for me. ### 5/5 — Drakes is great and their app is fabulous. Be sure to join their rewards program too. Excellent menu *2025-01-14, version 24.18.2024121101* Diverse menu excellent service. Food is delicious. Burgers, sushi, chicken and chili. ### 5/5 — Better than most larger chains! *2024-10-16, version 24.10.2024072601* The app is no fuss, efficient, and fast. It makes ordering a breeze! ### 5/5 — Murphy’s worker *2023-10-23, version 23.7.2023050302* I’ve ordered to go from this restaurant 3x since it opened last week🫣😂 They have been quick with my orders, with excellent service so far!! I look forward to dining in with my family, very soon! (The chili & grill cheese is my new favorite😍) ### 5/5 — Register/reset password issues *2021-11-02, version 20.56.2020112304* Won’t let me register or reset password. It keeps saying mobile number in use which I don’t know why ### 5/5 — Thanks *2021-01-22, version 20.56.2020112304* Wanted to give a shout out to Drakes and their wonderful employees for staying open during all this COVID craziness. The management and staff worked their tails off making the best of a horrible situation. They continued to provide carry out during the worsted of the pandemic and once they opened back up, they do so in a manner that made me and my family feel safe. When the governor shut us down again, Drakes erected a massive tent in the parking lot, with heaters, that was an hoppy oasis in an otherwise barren lockdown desert. Thank you to the management and incredible waitstaff for providing a safe escape during this difficult time. ### 4/5 — Terrible *2026-04-12, version 25.24.2025100802* Cannot log in, even after multiple password resets. ### 4/5 — Happy! *2024-08-24, version 23.7.2023050302* I'm pleased to have a new restaurant in Pikeville with numerous different options on its menu! We have never ordered anything that we didn't like. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*