# DrChrono OnPatient Portal — PHR - Personal Health Record

> Mobile personal health record for appointment scheduling, messaging, and data sharing. (iPhone/iPad app by drchrono Inc.)

- Source: https://appshunter.io/ios/app/drchrono-onpatient-portal/id577198251 (this page in markdown: same URL + `.md`)
- Developer: [drchrono Inc](https://appshunter.io/developer/363897226)
- Category: Health & Fitness, Medical
- Price: Free
- Rating: 1.70/5 from 121 App Store ratings · 130 written reviews indexed
- Age rating: 4+
- Requires: iOS 16.6 · 93 MB
- Languages: American English
- Released: 2012-12-10
- Data updated: 2026-08-28
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/drchrono-onpatient-portal/id577198251/reviews.md

## What is DrChrono OnPatient Portal?

Your personal health record is now on your iPhone and iPad. Schedule appointments or video visits with your doctor. Take video visits from your device. Easily message and share health information data with your doctors.

Also, integrated with Apple's Health, you can share your Health App data with your doctor, sending a 30-day wellness summary directly to your medical doctor.

Fumbling with and trying to find paper medical records is now a thing of the past. OnPatient lets you schedule appointments, message with your doctor, access your medical records, see all of your medications and allergies, and import/share records from Health with your doctor.

## Key features

- Schedule appointments
- Video visits
- Message doctors
- Access medical records
- View medications and allergies
- Share Apple Health data

## What do users think of DrChrono OnPatient Portal?

Overall sentiment: negative

**Pros**

- 📅 Convenient appointment scheduling and viewing
- 💬 Direct messaging with healthcare providers
- 📋 Access to medical records and test results
- 📱 Ability to complete forms from home before visits
- 📸 Photo sharing capability with doctors
- ⏱️ Time-saving patient check-in process

**Cons**

- 🐛 Messages marked as unread indefinitely
- 🔐 Persistent password and login issues
- 📭 Messages fail to appear or sync between app and web
- 🎨 Poor user interface and unintuitive design
- ⚠️ Lack of customer support accessibility
- 🔄 Data inconsistency between app and web versions
- 📄 Documents and information not loading properly
- 🚫 Unable to edit profile information after creation
- ⚡ Frequent crashes and fatal errors
- 🔗 Inability to connect with doctors or add multiple doctors
- 📊 Limited medical information and billing features
- 🗂️ Poor document organization and sorting
- 🔌 Incompatibility with iOS updates and devices
- ❌ Non-functional check-in process

**Commonly reported bugs**

- Unread message badges never clear after reading
- Messages disappear or fail to sync between platforms
- Password reset emails not being sent
- Login credentials rejected despite being correct
- App crashes on iPad requiring reinstall to access again
- Face ID and biometric authentication not recognized
- Form submission errors claiming required fields are empty
- Photos loading upside down
- Duplicate emails being sent from single message
- Data wiping after app reinstall or logout
- Check-in process consistently errors out
- Network errors during signup and login
- Messages failing to send with 'Oops' error message
- App not recognizing completed form fields
- Incompatibility between app and web portal data
- Documents not displaying in app despite being uploaded
- Appointment information only visible after occurrence
- Unable to reschedule or cancel appointments through app
- Formatting issues with composed messages becoming run-on paragraphs
- Health Data tab not functioning properly

**Most requested features**

- Calendar integration (Google Calendar, iCal, Apple Calendar)
- Ability to add and manage multiple family members on one account
- Edit profile information after initial setup
- Add medications and immunizations manually
- View and manage billing history and payment methods
- Sort test results with most recent first
- File sharing and PDF attachment capability
- Apple Health integration improvements
- Dark mode option
- Logout functionality for security
- Modernized user interface and design
- Better document organization and categorization
- Support for multiple patients per account
- Improved scheduling with better navigation
- Ability to remove outdated medications from profile

## Recent user reviews (10 of 130)

All indexed reviews: https://appshunter.io/ios/app/drchrono-onpatient-portal/id577198251/reviews.md

### 2/5 — Poor messaging

*2026-07-18, version 3.1.6*

Messaging is showing u read messages in error. Messaging capabilities are limited. Reminders for appointments work well.

### 1/5 — App for Stone Ages

*2026-07-14, version 3.1.6*

Hey so, this system is built for providers and not patients! They have no patient support outlet, and they will say “ask your provider”, however, my provider didn’t create this poor excuse of an app. Over it already.

### 1/5 — I cant do anything in the app anymore

*2026-06-24, version 3.1.6*

I can’t message my doctors about my medication refills because the app is broken. I don’t think anything is working on the app actually.

### 1/5 — Not helpful

*2026-06-08, version 3.1.6*

This is an app one of my doctors is using and it’s been a nightmare to try and onboard. I called them directly and they said the provider has to work with them and yet the provider has contacted them multiple times. Do not pick this software it is the worst.

### 1/5 — Messages never clear notification badges

*2026-06-06, version 3.1.6*

App is worthless and ridiculous. Can’t read emails. Shows that I have 16 new emails but nothing is there. The website portal is the same way. How embarrassing to to be these programmers.

### 1/5 — Garbage

*2026-06-01, version 3.1.6*

I just love having to search for and open every single message I’ve ever sent over the past 7 years, because for some reason this app wants to mark them as unread. This time it was all the ones I’ve sent. I have better things to do with my time and better uses for my attention than to keep messing around with this damn app. SELECT ALL> MARK AS READ or, here’s a crazy idea, DELETE. Or maybe not make me go through all the messages that I’ve SENT because I’ve obviously read them. Junk.

### 1/5 — Can’t even view messages

*2026-05-06, version 3.1.6*

I thought it was cool that we could chat with our providers and get refills via the patient portal but it’s not very cool that it doesn’t work. You can send messages on the app, but when you receive them, the inbox is blank. I can tell I have a message because it’s showing the badge, but the inbox is just a blank screen. I tried using the website but has the same issues. This company might just suck. There is also no customer support, so one star!

### 1/5 — Messaging broken

*2026-04-24, version 3.1.6*

The app tells me I have 10 messages in my inbox, but no messages are presented. The web portal says I have none. I suspect I have at least one.

Support is unhelpful. I have to have my doctor file a support request. As if he or his staff have time for that.

### 1/5 — Read messages show as unread

*2026-04-24*

My doctor uses this app for medical communications. I’ve been using it for years, and all of a sudden all the messages I’ve had with my provider are showing as unread in the app and cannot be changed. This is really irritating because it’s showing a 44 icon on my screen and it makes me think my provider is sending a new message. What’s going on? I see other users are having the same problem, can it be changed please? Thank you!

### 2/5 — Messages won’t show

*2026-04-13, version 3.1.6*

The app was great at first but now my messages won’t show even though it says I have messages in my inbox. Please try to fix this issue.

## Frequently asked questions about DrChrono OnPatient Portal

### What does the DrChrono OnPatient Portal app do?

This app allows you to manage your personal health record directly from your iPhone or iPad. You can schedule appointments, conduct video visits with your doctor, message your healthcare provider, and access your medical records, including medications and allergies.

### How can I share my health data with my doctor using this app?

The app enables secure messaging and sharing of health information with your doctors. It is also integrated with Apple's Health app, allowing you to share your wellness data, such as a 30-day wellness summary, directly with your medical doctor.

### Is the DrChrono OnPatient Portal app free to use?

Yes, the application is available for free. Based on the provided information, there are no in-app purchases or advertisements mentioned, suggesting a completely free user experience.

### What are the benefits of using a personal health record app like this?

Using this app eliminates the need to manage paper medical records. It provides convenient access to your health information, allows for easy communication with your doctor, and simplifies appointment scheduling and video visits, all from your mobile device.

## Version history (last 5 releases)

### 3.1.6 — 2025-10-01

This release consists of resolutions to ensure better iOS 26 performance

Resolutions
- Addressed an issue for iOS 26 that caused the billing screen loading indefinitely

### 3.1.5 — 2025-03-05

This release includes several fixes and enhancements. Please update to ensure continued smooth performance.

• Resolved an issue where the app would crash when opening an attached image in the Message Center. 
• Maintenance Updates:
     • Updated various libraries to enhance app performance and stability.
     • Adopted the new iOS 18 and iPadOS tab bar controller for a more modern and seamless navigation experience.
     • Dropped support for iOS 15 to focus on improving features and performance on newer iOS versions.
• Enhanced the logic for allowing users to message doctors based on the permissions set by the doctor. 
• Messages are now displayed with the correct font and size.

### 3.1.4 — 2024-11-26

Bug Fixes
 
Password Autofill 
- We fixed an issue where the password did not autofill while using Apple’s autofill functionality. With this update, the password now autofills, ensuring a smoother and more efficient login experience.
 
Improved Message Composition Access:
- The compose icon in the Messages section of the OnPatient patient portal has been replaced with the Compose text label. This change enhances clarity and ensures patients can easily start a new message without confusion.
 
New Features
 
Support for multiple file types as Attachments in Messages
Patients can attach files when composing or responding to messages in the OnPatient patient portal. You can share important documents, such as medical records, PDFs, and images.
- Attach button: The new Attach button has been added to the message composition area for both new messages and replies, alongside the existing photo upload feature.
- Supported file types: The new functionality allows you to upload multiple file formats, including PDF, JPG, and PNG.
- File upload: Easily browse and select files from your device’s storage (mobile) to attach them to your messages.

### 3.1.3 — 2024-10-05

In this release, we fixed some bugs.
- Fixed an issue where the video visit option was inconsistently activated.
- Fixed an issue where video visits were scheduled by the patient through the OnPatient iOS app even though the relevant setting was not turned on in Offices.

### 3.1.2 — 2023-11-07

This release includes minor bug fixes and performance improvements.

## Apps similar to DrChrono OnPatient Portal

| App | Rating | Price | Category |
| --- | --- | --- | --- |
| [Mobile Health Consumer](https://appshunter.io/ios/app/mobile-health-consumer/id554910281) | 4.7 (1,094) | Free | Health & Fitness |
| [Your Practice](https://appshunter.io/ios/app/your-practice/id819237883) | 3.2 (19) | Free | Health & Fitness |

## More apps by drchrono Inc

- [DrChrono EHR / EMR](https://appshunter.io/ios/app/drchrono-ehr-emr/id369191782)
- [DrChrono Patient Check-In](https://appshunter.io/ios/app/drchrono-patient-check-in/id451034317)
- [ICD-10 HCPCS ICD-9](https://appshunter.io/ios/app/icd-10-hcpcs-icd-9/id985356608)

All apps by drchrono Inc: https://appshunter.io/developer/363897226

## Related topics

[drchrono onpatient portal](https://appshunter.io/ios/topics/drchrono-onpatient-portal) · [onpatient](https://appshunter.io/ios/topics/onpatient) · [onpatient portal](https://appshunter.io/ios/topics/onpatient-portal) · [onpatient phr](https://appshunter.io/ios/topics/onpatient-phr) · [drchrono](https://appshunter.io/ios/topics/drchrono) · [doctor portal](https://appshunter.io/ios/topics/doctor-portal) · [eimed doctors portal](https://appshunter.io/ios/topics/eimed-doctors-portal) · [pctt hcm](https://appshunter.io/ios/topics/pctt-hcm)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*