# DrChrono OnPatient Portal — user reviews > 130 indexed App Store user reviews of DrChrono OnPatient Portal by drchrono Inc, rated 1.70/5 from 121 ratings. - Source: https://appshunter.io/ios/app/drchrono-onpatient-portal/id577198251/reviews - App overview in markdown: https://appshunter.io/ios/app/drchrono-onpatient-portal/id577198251.md - Rating breakdown: 5★ 11 · 4★ 5 · 3★ 6 · 2★ 8 · 1★ 91 ## What do users think of DrChrono OnPatient Portal? Overall sentiment: negative **Pros** - 📅 Convenient appointment scheduling and viewing - 💬 Direct messaging with healthcare providers - 📋 Access to medical records and test results - 📱 Ability to complete forms from home before visits - 📸 Photo sharing capability with doctors - ⏱️ Time-saving patient check-in process **Cons** - 🐛 Messages marked as unread indefinitely - 🔐 Persistent password and login issues - 📭 Messages fail to appear or sync between app and web - 🎨 Poor user interface and unintuitive design - ⚠️ Lack of customer support accessibility - 🔄 Data inconsistency between app and web versions - 📄 Documents and information not loading properly - 🚫 Unable to edit profile information after creation - ⚡ Frequent crashes and fatal errors - 🔗 Inability to connect with doctors or add multiple doctors - 📊 Limited medical information and billing features - 🗂️ Poor document organization and sorting - 🔌 Incompatibility with iOS updates and devices - ❌ Non-functional check-in process **Commonly reported bugs** - Unread message badges never clear after reading - Messages disappear or fail to sync between platforms - Password reset emails not being sent - Login credentials rejected despite being correct - App crashes on iPad requiring reinstall to access again - Face ID and biometric authentication not recognized - Form submission errors claiming required fields are empty - Photos loading upside down - Duplicate emails being sent from single message - Data wiping after app reinstall or logout - Check-in process consistently errors out - Network errors during signup and login - Messages failing to send with 'Oops' error message - App not recognizing completed form fields - Incompatibility between app and web portal data - Documents not displaying in app despite being uploaded - Appointment information only visible after occurrence - Unable to reschedule or cancel appointments through app - Formatting issues with composed messages becoming run-on paragraphs - Health Data tab not functioning properly **Most requested features** - Calendar integration (Google Calendar, iCal, Apple Calendar) - Ability to add and manage multiple family members on one account - Edit profile information after initial setup - Add medications and immunizations manually - View and manage billing history and payment methods - Sort test results with most recent first - File sharing and PDF attachment capability - Apple Health integration improvements - Dark mode option - Logout functionality for security - Modernized user interface and design - Better document organization and categorization - Support for multiple patients per account - Improved scheduling with better navigation - Ability to remove outdated medications from profile ## Newest reviews (20 of 130) ### 2/5 — Poor messaging *2026-07-18, version 3.1.6* Messaging is showing u read messages in error. Messaging capabilities are limited. Reminders for appointments work well. ### 2/5 — Messages won’t show *2026-04-13, version 3.1.6* The app was great at first but now my messages won’t show even though it says I have messages in my inbox. Please try to fix this issue. ### 3/5 — Why Can’t I Manage My Messages *2026-04-06* My Dr uses this app for patient communications. It’s been a good mobile app, but now after years - I am unable to Archive or Star any Inbox messages. As well, all my old/read messages are now showing up as unread and once read a second time - the status does not change. This is very irritating - as I am always believing I have new messages from my Dr. What is going on ??? Can this be fixed please ??? ### 2/5 — “Unread” forever *2026-03-25* Messages stay as “unread” even after opening and reading them. Incredibly annoying when you are waiting to get a response from your Doctor and the app keeps showing there are unread messages. App is over all clunky. ### 1/5 — Useless Message Feature *2026-03-11, version 3.1.6* A few days ago, all messages I’ve ever sent returned to my inbox marked as unread. I deleted them all but the notification won’t go away. My provider has since sent new messages which are not appearing. I had to call to find out. ### 1/5 — So bad *2026-03-10* This app is so bad it feels like it was vibe coded by Meta AI. It doesn’t show new messages, but it will forever show you that you have new messages. The website will tell you your password is wrong and then turn around and say you can’t use that password as a new one, because it’s the current one. Is there any single thing this app does correctly? Because I haven’t found it. ### 1/5 — Password Purgatory *2026-03-09* I have had to change my password about five or six times now. The login page is extremely buggy but the worst thing is I can't see what I'm typing, even retroactively. This is beyond frustrating. Also the app does not let me mark any messages as read so my little envelope says I have seven messages waiting for me; I've seen all of them. This also affects the health apps folder on my phone's screen because it doesn't differentiate and tell me which app has messages until I open the folder. In my profile it lists the prescription prescriptions I'm on with a big red "Warning!" at the upper left that there are interactions but when I click "View" it returns a page saying "invalid drug identification" for each RX. I would drive across town for an in person appointment rather than have to deal with this app and portal. ### 3/5 — Messages never clear notification badges *2026-03-05, version 3.1.6* App is great for messaging providers and verifying appointments, but that’s about it. The message notifications never clear after reading, so it looks as though you always have messages. This issue just happened but it’s annoying. ### 1/5 — Ghost messages *2026-02-27, version 3.1.6* Same problem as others have faced with messaging interface. I have 6 unread messages that can’t be cleared but also do not exist in my inbox. App doesn’t appear to be keeping up with IOS changes is the only assumption I can make. ### 1/5 — Frustrating *2026-02-12, version 3.1.6* When I change passwords, my credentials are not accepted! Grrrr ### 1/5 — Needs lots of work to make it worth it *2026-02-11* I wish they could just benchmark this app to Simplepractice Client Portal app. Currently they make it difficult to find documents and insurance billing unnecessarily complicated. Just create a page with: statements/invoice/insurance, with a feature to download all and share via mainstream apps. However, since our provider chose to work with this app, we are tied to it (against our will or common sense) ### 1/5 — Unable to read messages *2026-01-05* My new provider uses this app and I sent a message regarding medication questions, I checked the app every day and never saw a response. I gave my provider grace being that it was a holiday, but after 8 days of no response, I called the office to figure out why I was being neglected. My poor provider responded the morning after I sent my message with the helpful information but the app never loaded any responses. I’ve logged out and back in, deleted the app, redownloaded, and tried to find some way to get customer service help via the app or website and can’t find an option to speak to someone so I have no choice but to give a negative review. ### 1/5 — So bad *2025-12-31* Since day 1 of seeing my new Dr who uses this app for records & messaging, I have been unable to access any messages or info on this app. I have tried many times, even made 2 accounts thinking my first one was bugged, tried from browser and app to get these critical messages from my Dr and still no luck. This experience using this app had been so frustrating, I really hope my doctor switches to a different app as this one is completely useless. ### 1/5 — The worst app ever *2025-12-22* I regret my inability to give this app a zero or even negative star rating. This portal is a maddening nightmare that is far from user friendly. I have never experienced such a terrible app that resists sending or receiving messages, downloading or receiving information, or locating appointments. I have spent far too much of my valuable time struggling with it. In my opinion, it should be completely revamped or replaced. ### 1/5 — Tell you clinic not to use this trash *2025-10-15* The app offers no support, you are forced to contact the medical office who in turn must contact the software/service vendor for support which they never receive. If your office is considering this product DO NOT as this product is so flawed and poorly supported that you will loose clients, billable hours and more. I’ve been out of the EMR industry for years but this company takes the cake in poor service. ### 1/5 — Horrible non functional app *2025-10-03, version 3.1.6* I have numerous accounts and yet none are linked to my Dr when I got the invite through my Dr. All my medical history is gone and I can’t access it. It’s the most stupid app I have come across. ### 1/5 — So unintuitive… *2025-09-01* This app is horrible. The scheduling process takes forever. You have to scroll through the year four days at a time. You can’t add a new doctor without going to the app. The password has to be longer than most of my passwords and it’s not even saved in my password list on my phone. Why does everything have to be so difficult? I only have it because my doctors use it but this is a total train wreck of an app ### 1/5 — Needs work *2025-08-13, version 3.1.5* Can’t even log in ### 1/5 — Terrible App *2025-04-26* This is App is sooooo bad. My new doctor’s medical practice uses this App for test results and direct communication with their medical team. First, the app sorts test results with oldest results first, so after a year I have to spend 10 minutes swiping down through my old test results in order to see my recent test results, which are at the bottom of the list. There is no way to resort them with recent test results first. Such a poorly designed user experience. Second, although I compose communications to the medical team in organized paragraph form, once sent, they appear as one long run-on paragraph. This week, although I’m still logged in to the app, it has lost all of my information. No messages, test results, appointment, billing or any of my information is there - completely wiped out. I called customer service and got a voice prompt saying customer service voicemail has been disabled and I should message customer service on the app. That customer service communication option on the app has also been disabled. Therefore, there is no way to reach customer service. This app is complete garbage. ### 1/5 — Worst app ever designed. *2025-04-05, version 3.1.5* Worst app ever designed. All designers and engineers that worked on this should be fired and never work again! The password requirements alone are ludicrous. No clear instructions. Can’t actually change or cancel appointments. Absolutely useless! ## Most critical reviews (10 lowest-rated) ### 1/5 — App for Stone Ages *2026-07-14, version 3.1.6* Hey so, this system is built for providers and not patients! They have no patient support outlet, and they will say “ask your provider”, however, my provider didn’t create this poor excuse of an app. Over it already. ### 1/5 — I cant do anything in the app anymore *2026-06-24, version 3.1.6* I can’t message my doctors about my medication refills because the app is broken. I don’t think anything is working on the app actually. ### 1/5 — Not helpful *2026-06-08, version 3.1.6* This is an app one of my doctors is using and it’s been a nightmare to try and onboard. I called them directly and they said the provider has to work with them and yet the provider has contacted them multiple times. Do not pick this software it is the worst. ### 1/5 — Messages never clear notification badges *2026-06-06, version 3.1.6* App is worthless and ridiculous. Can’t read emails. Shows that I have 16 new emails but nothing is there. The website portal is the same way. How embarrassing to to be these programmers. ### 1/5 — Garbage *2026-06-01, version 3.1.6* I just love having to search for and open every single message I’ve ever sent over the past 7 years, because for some reason this app wants to mark them as unread. This time it was all the ones I’ve sent. I have better things to do with my time and better uses for my attention than to keep messing around with this damn app. SELECT ALL> MARK AS READ or, here’s a crazy idea, DELETE. Or maybe not make me go through all the messages that I’ve SENT because I’ve obviously read them. Junk. ### 1/5 — Can’t even view messages *2026-05-06, version 3.1.6* I thought it was cool that we could chat with our providers and get refills via the patient portal but it’s not very cool that it doesn’t work. You can send messages on the app, but when you receive them, the inbox is blank. I can tell I have a message because it’s showing the badge, but the inbox is just a blank screen. I tried using the website but has the same issues. This company might just suck. There is also no customer support, so one star! ### 1/5 — Messaging broken *2026-04-24, version 3.1.6* The app tells me I have 10 messages in my inbox, but no messages are presented. The web portal says I have none. I suspect I have at least one. Support is unhelpful. I have to have my doctor file a support request. As if he or his staff have time for that. ### 1/5 — Read messages show as unread *2026-04-24* My doctor uses this app for medical communications. I’ve been using it for years, and all of a sudden all the messages I’ve had with my provider are showing as unread in the app and cannot be changed. This is really irritating because it’s showing a 44 icon on my screen and it makes me think my provider is sending a new message. What’s going on? I see other users are having the same problem, can it be changed please? Thank you! ### 1/5 — What happened?! *2026-03-31* I’ve been using this app for years without any problems, but all of a sudden the icon badge is showing a huge number of unread emails—even though there aren’t any. All my old emails are now showing as unread, but that doesn't change even if I open them. I was able to archive them so my inbox is now empty, but the badge still won't change. Not sure what caused this since there hasn’t been a recent update. Please fix this—I rely on this app to communicate with my mother’s doctors. ### 1/5 — Useless *2026-03-23, version 3.1.6* I’ve seen some terrible apps and this one tops them all. Unread count with no messages. No billing statements. Scheduling is unavailable for all practitioners. No information at all. ## Most praised reviews (10 highest-rated) ### 5/5 — Great App! *2020-10-22, version 2.9.3* From rescheduling an appointment, messaging my dr. and having access to my medical history, it makes everything really convenient. I highly recommend this app! ### 5/5 — Quick and Easy *2016-10-01, version 2.5.6* This is such a great way to allow patients to upload all of their information from the comfort of their own home. Instead of having to fill out all these forms in the doctors office, you can do it at home. So when you get into the doctor office you can be seen by the doctor sooner because you don't have to fill out and paperwork! Great Application. ### 5/5 — Hook it up to apple health! *2016-06-28, version 2.5.6* Love being able to chat with my dr via app but even cooler is that through the app I can share some biometrics too! Straight from my Fitbit! ### 5/5 — Foothurtz *2016-03-07, version 2.5.6* Loving this program. Able to schedule appointments with my doctor and see my test results. ### 5/5 — KDoc *2016-01-28, version 2.5.5* A great way to manage my patients. I love the onpatient application because it allows me to keep communication with my patients and provide better care. This is a must have for those drchrono users. ### 5/5 — A usable personal health record. *2016-01-27, version 2.5.5* I love the fact that the app keeps moving fast and enhancements are coming out. A simple, usable personal health record, best I have seen, period. You need to tell your doctor to use the drchrono app as well to chat with them! ### 5/5 — Great way to track health records *2015-08-05, version 2.5.3* Very easy way to manage my health records, which is always hard to do otherwise! ### 5/5 — My health records in one place *2015-07-18, version 2.5.3* I have a busy schedule and being able to store all my health details, medication and the like in one location is just fantastic? Such a life saver ### 5/5 — Good way to keep track of health data *2015-06-26, version 2.5.3* Easy and simple to use. Makes you want to manage your health data. ### 5/5 — Why isn’t this a standard!? *2015-04-19, version 2.5.1* This should be a standard across the US, it would be incredible if all doctors made their records accessible through an app as easy as this one. Also, according to their tech support, they are adding back in the message your doctor feature soon (which is pretty essential). --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*