# DrChrono Patient Check-In — user reviews > 67 indexed App Store user reviews of DrChrono Patient Check by drchrono Inc, rated 1.00/5 from 1 ratings. - Source: https://appshunter.io/ios/app/drchrono-patient-check-in/id451034317/reviews - App overview in markdown: https://appshunter.io/ios/app/drchrono-patient-check-in/id451034317.md - Rating breakdown: 5★ 0 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 1 ## What do users think of DrChrono Patient Check? Overall sentiment: mixed **Pros** - 👍 Time saver - 👍 Eliminates paper forms - 👍 User-friendly interface - 👍 Kiosk mode works well - 👍 Bilingual support (English/Spanish) - 👍 Integrates with EHR - 👍 Efficient check-in process - 👍 Improves practice organization - 👍 Collects more info with less work - 👍 Modernizes practice appearance - 👍 Good for patient experience - 👍 Automates consent forms - 👍 Easy navigation **Cons** - 🐛 Frequent crashing - 🐛 Lag time in app - 🐛 Signature not saving - 🐛 Poor customer service - 🐛 No telephone support - 🐛 Confusing remote access - 🐛 Data submission failures - 🐛 Lack of customization - 🐛 Major legal/ethical flaws in form handling - 🐛 Inaccurate patient balances - 🐛 Unprofessional appearance due to crashes **Commonly reported bugs** - App crashes repeatedly - Lag time in check-in app - Patient signatures not saving - EHR faxing not working reliably - Incorrect patient appointments on portal - Duplicate appointments on portal - Patient balances inaccurate - Signature not coming off forms - New signature appearing on old forms - Failure to load patient appointments - Data submission fails at final step - Remote access confusing and platform-specific **Most requested features** - Ability to upload own practice forms as PDFs - Web portal for patients to fill out forms from home - Improvement in handling patient balances and copays - Fix legal and ethical issues with form archiving and signatures - More robust sales team and better service team integration - Improvement in EHR faxing reliability - Better control over statement generation for billing - More customization options for medical history and questionnaires ## Newest reviews (13 of 67) ### 5/5 — Makes checkins a breeze *2014-09-30* It works especially well if your patients all use onpatient, but even without it, this app makes the normally tedious checkin process totally automated, saving the receptionist what used to take him several hours a day of manually entering in paper forms. ### 4/5 — No more forms! *2014-09-30, version 2.1.4* Finally glad to not be filling out papers and papers of the same information for my doctor! ### 4/5 — Nice check it app, plus big improvements! *2014-09-30, version 2.1.4* The check in app is a great way to enter all of your info ahead of time! It’s clean and the flow has improved greatly. ### 5/5 — Fantastic patient experience *2014-09-29, version 2.1.3* My patients love using this vs. paper - what a time saver! ### 5/5 — great app *2014-09-29, version 2.1.3* checkins made easy for patients and staff ### 5/5 — Excellent check in app *2014-08-28, version 2.1.3* I really like using this app to check in patients. It's efficient and easy to use. ### 5/5 — Check this out!! Amazing check-in app *2014-08-28* I am so thrilled I can check in my patients even before they come in to see me! This saves me so much time ! All of their info gets synced directly into their patient file! I love this!! Thank you drchrono ### 5/5 — See more patients *2014-08-28, version 2.1.3* With this app you can see more patients in a day, give a patient an iPad, they fill in their info and that is it! Done! ### 5/5 — Very helpful! *2014-08-28, version 2.1.2* Great app to manage for my parents, I take care of them, and this app allows me to message my parents doctors. ### 5/5 — Simply Check-in *2014-08-08, version 2.0.2* This app is focused only on patient check-in, I love the simplicity that you can take patients information in via iPad. ### 5/5 — Great patient check in app. *2014-08-08, version 2.0.2* This app allows me to check all of my patients in without having any paper in my practice. ### 5/5 — More and more! *2014-03-11, version 2.0.2* Love the new patient copay field in this version of the app, keep the updates coming guys! ### 5/5 — Simplicity *2014-03-07* Despite the amount of customization this app offers doctors, it's extremely simple and easy to use for doctors, staff, and patients alike. Perfection is achieved not when there is nothing left to add, but when there is nothing left to take away. ## Most critical reviews (10 lowest-rated) ### 1/5 — Dr Kevin Huffman *2018-07-08, version 2.7.1* Just signed an expensive long term contract and found out they have a very robust sales team but no service team. Getting out with big losses but before I dig a bigger hole with a product that doesn’t live up to the hype ### 1/5 — Crashes *2014-11-11, version 2.1.5* We were excited about this app, but it crashed 3 times within 5 minutes. This is unacceptable and we're looking for another solution. ### 1/5 — DrChrono Will Put You Out Of Business and Cost You $10,000's in Work Arounds and Lost Patients! *2014-10-25* DrChrono Will Put You Out Of Business and Cost You $10,000's in Work Arounds and Lost Patients! As a 3 provider office, we trusted the reviews we read here, and after 8 months of CHRONO Hell, we are pulling the plug on this abhorrent product, before it causes us to go out of business. The list of issues with this product is scores of pages long. EHR faxing does not work 50% of the time, incoming and outgoing. We never receive a standard fax confirmation confirming receipt or failure of a fax. We don't use Chrono's Billing component, because it only interfaces with 4 insurers in the Seattle/Portland market, yet last week, our 287 patients, received 2,986 statements via email from DrChrono! 1 statement for every encounter! How can this be? We don't use Chrono for billing! We were swamped by over 100 irate patient calls in a 2 day period. Customer service does not exist, except by EMAIL! The average reply time is three days, and we currently have 5 tickets open between 7 and 42 days! Repeat THERE IS NO TELEPHONE TECHNICAL SUPPORT! Patients see multiple, duplicate appointments for several providers AAT incorrect dates and times on the OnPatient portal provided by DrChrono. In the past month, we have had 22 patients arrive for appointments that did not exist. Our advice is to run away from this scam as fast as you can. IT WILL DESTROY YOUR BUSINESS AND CREDITABILITY AMONGST YOU PIERS. ### 1/5 — No ability to customize. *2014-05-29, version 2.0.2* There is in room to put any medical history or a questionnaire about the patient's medical history. This doesn't come close to what a physician would want for their office workflow. ### 1/5 — Good, but needs serious improvement *2013-11-27* Serious problems keeping patient balances accurate. For some reason they have 2 different balances for each patient- one for insurance and the other for the patient. When the patient pays a copay, it does not count against the balance for some reason... When we contact Chrono for help, their expert that is VP for customer support has only been with the company for 1 month and doesn't know the software enough to help. ### 1/5 — Major Flaw *2012-12-09* If you modify a consent form for the future that the old form should not be archived. This means you have to leave all of your forms on the consent area all the time. If you have a patient sign a form and then archive the form there will not be a way to prove the patient signed the form. Also the signature the patient uses will not ever come off unless you erase it. It will stay the same and show up on future consent forms that the patient did not sign. When you erase it to get a new signature the new signature shows up on the old consent forms. Both of the above represent significant legal issues that must be fixed. This is a great system but these flaws are serious legal and ethical issues. The company is aware of this and I do not know why it has not been fixed. ### 2/5 — Would not recommend this check-in option *2022-05-26, version 3.2.3* The iPad Chrono check-in app has horrible lag time and about half the times the patient’s signature doesn’t save when you go back to the main scroll page. ### 2/5 — Disappointed *2016-08-09* I just downloaded this app because I wanted an online intake form for my massage therapy practice to save paper. In the 15 minutes I've been trying to set up the app and figure it out, it keeps crashing repeatedly. It's not very user friendly at all. I definitely can't use this if it's going to crash while a client is filling out their information, that would look very unprofessional. I hope they improve this soon, because I would love to be able to use something online for intake forms. ### 2/5 — Good concept, poorly realized *2014-01-03* I suspect all the reviews for this poorly constructed app have been solicited by the company. I've used drchrono for one year now, and although the main app has improved substantially, there are still quite a few problems, and the registration app still really offers very little to a physician practice. You still cannot upload your own practice forms, as pdfs, and obtain signatures. The app simply allows you to create an endless list of fields that a patient can type in. The information shows up as an endless list as well, in the demographics tab. If you'd like the patient to complete the information at home--good luck. Access is confusing and only works on specific platforms (no Firefox). Often, data submission fails in the final step. Half of my patients fail to successfully log in and finish. A far better patient form and check-in app is from Zoc Doc. 100% success rate from patients, and an alert when the forms have been completed, with form printout options. And the forms have check-boxes, are attractively designed, and have all the fields I need. I've reported numerous problems with the drchrono check-in app for months, with nothing but promises from the company to make improvements, and so far, I've seen virtually no change. ### 3/5 — Patient Web Portal *2012-06-28* You need to make On Patient a web portal instead of assuming that patients are going to have a half hour in the office, all of their meds and relevant info on hand, and that the receptionist is going to have an iPad for everyone. It would make so much more sense for this to be an app/web page that patients could log in to on their iPad or computer from home so they can have the time, relevant info and it can save my office the time to do more than just manage the On Patient (procedure) that my receptionist is supposed to perform. After speaking with customer service back in March, when I signed up, they said it would be an available feature by July... Would really like to see this happen soon because I have had to send the info to my patients as a pdf to print off at home and then bring in (so I can quickly scan over it during the office visit) and then spend an hour entering it into the EHR later that night. This one feature would make my entire practice so much more manageable. Please, please, please make this a priority. ## Most praised reviews (10 highest-rated) ### 5/5 — I love the kiosk mode! *2017-04-25, version 2.3.3* Patient waiting room app. Works for handing to the patient AND has kiosk mode that you can use to lock down your iPad, works like a charm. ### 5/5 — Love the Kiosk mode. *2017-01-26, version 2.3.2* Great update. Great app. The took our feedback and made an already great app even better. ### 5/5 — Great check-in app *2016-10-01* This is a great check in app for patients and front office staff! It eliminates having to read difficult handwriting and allows for the front office to quickly update any information that may have changed. Great training for the staff to understand how to use this system. ### 5/5 — Great plus to my practice *2016-06-28, version 2.2.7* Saad showed me during implementation how flexible the software was and I love how this app helps with managing director the. I sent forms and all the different areas that I can use consent forms too! As a side note the implementation team was amazing to me! ### 5/5 — No more paper forms! *2016-02-12* I had yet to find a way to eliminate paper in my office until I came across drchrono. They are one of the few EHRs to offer paperless intake and it's such a user-friendly app. My patients love not having to fill out the same information every time they come in and it makes me seem like a more modern physician that they would want to keep coming back to. ### 5/5 — Time saver and less errors *2015-07-19* Having people enter in their own details not only saves on time, yet you get more and accurate details about them. This is a must have for the patient sign up and connects in with the EHR ### 5/5 — Simple medical checkin *2015-06-14, version 2.1.8* A simple medical records check in, it just works in English and Spanish. ### 5/5 — PainRelvr *2015-05-28, version 2.1.8* What a great help to our office. The iPad check in app lets patients update their records and it comes in Spanish too. Gracias! ### 5/5 — Convenient *2014-12-24, version 2.1.6* I can't say enough of how much time this app saves from day-to-day operations in my private practice. Good to see that they are updating it with new features and iOS 8 support! ### 5/5 — Very easy to use *2014-10-10, version 2.1.4* A simple check-in app that just works for patients. Love the spanish check-in option! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-08.*