# DressLily - Online Fashion — user reviews > 324 indexed App Store user reviews of DressLily by DAIMA E-COMMERCE (HONG KONG)LIMITED, rated 2.90/5 from 49 ratings. - Source: https://appshunter.io/ios/app/dresslily-online-fashion/id1002320913/reviews - App overview in markdown: https://appshunter.io/ios/app/dresslily-online-fashion/id1002320913.md - Rating breakdown: 5★ 16 · 4★ 7 · 3★ 2 · 2★ 3 · 1★ 21 ## What do users think of DressLily? Overall sentiment: neutral **Pros** - 💖 Great clothes - 💰 Affordable prices - 👍 Easy to use app - 🛒 Variety of styles - 🎁 Excellent customer service **Cons** - ⏱️ Slow shipping - 🙅‍♀️ Poor return policy - 🤔 Inconsistent sizing - 🤖 Unhelpful customer service - 🚫 Items not as described **Commonly reported bugs** - App crashes and freezes - Inaccurate order status updates - Inability to unsubscribe from emails **Most requested features** - Size chart improvements - Better tracking and delivery updates - Easier return process - More language options ## Newest reviews (15 of 324) ### 3/5 — Not a good app *2026-06-19, version 7.4.7* Trying to get a hold of customer services horrible. Trying to exchange my order can't get in touch with anyone. Tried leaving a review there's always an error. ### 2/5 — Good in theory, not in practice *2024-01-19, version 7.4.2* Took two weeks to get confirmation of order. Took my money, said it would be shipped when they had product. 5 week delivery time. ### 1/5 — Acces to buy *2023-11-04, version 7.4.0* I don’t have access to my adress in Québec i can’t buy anything from your site. It’s a shame. ### 4/5 — Cool *2023-09-22, version 7.3.9* Je ne trouve pas comment changer le langage ### 4/5 — Great app for mobile shopping! *2023-09-20, version 7.3.9* The dresslily app works great! It’s super easy to shop, scroll, and wishlist items. Maybe a little too easy 😅 The app is intuitive to navigate and use; I tend to prefer shopping on my dual monitors but when I want to lay down on the couch and peruse the latest sale items, the app is great! ### 4/5 — Great clothes but having minor issues checking out *2023-09-13, version 7.3.9* I’ve loved every piece I’ve gotten but lately I’ve been experiencing some issues when trying to checkout. I have all products I want but as soon as I go to “place order” it doesn’t register. I’ve deleted and redownloaded the app but I hope it works. ### 2/5 — Refunds *2023-07-31, version 7.3.7* Should of gotten 70.00 in refunds cause I didn’t get a large shirt or the matching pants but they don’t refund 🤬 ### 4/5 — I’m impressed! *2023-07-18, version 7.3.7* There’s no escaping the influx of shopping apps and companies popping up from nowhere it seems nowadays (wow I’m feeling old)…having gone through the standard ‘let’s google this n check it’s legit’ I was definitely reassured that all was well…and was pleasantly surprised at the app, simple to use, offers and a vast variety of clothes (although children’s section wouldn’t go amiss haha) I thought I’d try it out, really loved (and still do) the unique/not-your-typical-high-street style clothes in particular. I’m now on my fifth order and with added points and discount options the prices go from good to extremely reasonable. Would absolutely recommend. ### 1/5 — Great online store *2023-07-18, version 7.3.7* I have ordered 3 times from DressLilly and it has been a great experience. Will order more in the future as well ### 1/5 — The worst!!!! *2023-06-07, version 7.3.6* Ordered a dress waited 7 days for tracking to update only to find out from them directly that the dress was supposedly sold out!!!! It sure was available when I bought it!!!!! Now the whole disappointing wait begins … smdh… never again and possibly a lawsuit for fraud!!!!!!! ### 1/5 — I’d leave zero if I could. *2023-05-26, version 7.3.5* Been nearly a year and still didn’t get everything I ordered. Non existent customer support. Don’t waste or time or money it’s just a scam app ### 3/5 — Shipping not in english *2023-05-16, version 7.3.5* I honestly would LOVE to know my progress with my shipping. But everything is in english. Becides the tracking information ### 3/5 — Amei *2023-03-30, version 7.3.1* Perfeito ### 1/5 — Never got items! *2023-03-21, version 7.3.0* Ordered over $1500 worth of outfits and did not receive one item. Have had no response from anyone ! I’m now trying to get my money refunded. Nothing but stress and frustration. Customer service in non existent! ### 1/5 — Not for me *2023-02-05, version 7.2.9* App does not work ## Most critical reviews (10 lowest-rated) ### 1/5 — Clothing *2026-06-07, version 7.4.7* Did not receive items ### 1/5 — Random charges *2026-02-25, version 7.4.7* Do not download I literally canceled my subscription when I noticed it required me to shop on SHEIN. I checked my bank account and see not only the original 14.99 subscription charge but another two random 19.99 charges. ### 1/5 — App is a nightmare to use and shipping takes for ever. *2025-06-08, version 7.4.6* The search is a joke, you look up “gothic dress” and all it will show you are the bright white holiday dresses and sets. And shipping takes months. I ordered a dress from here a couple of years ago and it look 4 months to get to me. Event the dress was for already passed, and the dress was so flimsy, like a cheap Halloween costume ### 1/5 — Poor customer service *2024-12-21, version 7.4.5* They cancelled my order, no explanation. And they only gave me a partial refund. Don’t order from This company ### 1/5 — Good luck *2024-12-19, version 7.4.5* If you ever want to stop the emails or delete the account, best of luck ### 1/5 — Disappointed *2024-11-22, version 7.4.5* I made my order and it shipped to Melrose, Illinois, October 23 and it’s been there ever since I have paid for my order but I have not received it yet. I wanted to order more stuff but I am leery of doing it because I can’t get what I’ve first originally bought. ### 1/5 — Impossible to return *2024-07-16, version 7.4.3* I have had the worst experience with this app to return this order that isn’t even what I ordered. ### 1/5 — Low quality clothes for outrageous prices *2024-02-05, version 7.4.2* Returns possible but not easy. Poor customer service. Over priced, low quality clothing and accessories. ### 1/5 — Not responsive *2023-11-21, version 7.4.1* Not responsive and app is confusing. First page shows order has shipped and second page shows sold out. I can’t get a reply either on email or phone I guess put it down as fraud I got scammed dammit ### 1/5 — Spam that you can’t get rid of! *2023-11-13, version 7.4.1* After not using the app for a while I opened it to have a browse, then the spam emails started after only opening the app and browsing. The spam emails don’t always have an unsubscribe button, those that do take you to a website to unsubscribe which achieves nothing as I continued to receive their spam after attempting to unsubscribe 3 times. I have deleted my account and removed the app, pity, as the clothing looked nice. ## Most praised reviews (10 highest-rated) ### 5/5 — Pleased customer *2024-12-31, version 7.4.5* Nice, Barely received on time due to USPS! I don’t recommend using the postal service for delivery. But we loved the outfits we received and I will definitely be ordering more. We got lots of compliments on our outfits and they were true to size!! The boots fit great and were very comfortable. This is one pleased customer!! ### 5/5 — Great styles, great price and great quality *2023-09-02, version 7.3.9* There are so many options to choose from in regards to styles, something to suit everyone and every occasion! The clothes are true to size and with constant deals going on you can get some great items! The quality is great and in some cases I have been shocked at how great the quality is for the price I paid! Customer service is always quick to respond and very helpful in any situation, I love shopping here and would recommend to anyone looking for good prices and great styles! ### 5/5 — Great shop *2023-06-09, version 7.3.6* I was hesitant to order the first time, but I’m glad I did. I got some really cute things for a low price. The quality is surprisingly good and they have reviews with pictures from other shoppers. The shipping took between a week and two. You just have to pay attention to the size charts is all. ### 5/5 — Comfy pants *2023-05-10, version 7.3.5* I must say the pants and shirt are very comfortable… the sizes are pretty bang on if you know your measurements and buy according to your measurements. I will say that sometimes the colour differs from what is depicted but that’s not out of the ordinary. Would recommend. I do wish it was made from more organic materials but that’s just the way the world turns nowadays. ### 5/5 — Love this shopping app *2023-05-08, version 7.3.4* This is better than wish clothing, I love their clothing. Dresslily is a must use shopping app. Thank you for you service Dresslily. I will be shopping with you again. ### 5/5 — Traduction *2023-01-20, version 7.2.9* Pouvez vous traduite en français ### 5/5 — Merry Christmas *2022-12-22, version 7.2.7* The dress got here right in time. ### 5/5 — Very happy so far. *2022-12-19, version 7.2.7* I’ve bought a few things so far and haven’t had a bad experience so far. Clothes are cute and comfortable and everything has fit well so far. Only downside to the clothing is that some items I’ve wanted don’t go up to my size but I think that’s a minor setback. Prices are decent and lots of nice sales. ### 5/5 — Cute Clothes *2022-10-12, version 7.2.6* Cute top I bought, love the material too, very light and cool. Love how my new bathing suit fits! ### 5/5 — 000000 *2022-09-14, version 7.2.4* I was very disappointed with my order I will never order from them again not what the picture displayed awful and there is no customer service number TERRIBLE imitation pockets and zipper sorry I want my money back --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-24.*