# Drift - Chat & Video — Live Chat & Video for Sales > Live chat and video for sales and customer engagement. (iPhone/iPad app by Drift.com, Inc..) - Source: https://appshunter.io/ios/app/drift-chat-and-video/id1117096112 (this page in markdown: same URL + `.md`) - Developer: [Drift.com, Inc.](https://appshunter.io/developer/988958394) - Category: Business, Productivity - Price: Free - Rating: 4.50/5 from 1,135 App Store ratings · 252 written reviews indexed - Age rating: 4+ - Requires: iOS 14.0 · 84 MB - Languages: American English - Released: 2016-09-17 - Data updated: 2026-08-27 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/drift-chat-and-video/id1117096112/reviews.md ## What is Drift? Take your customer conversations and video outreach on the move. Your prospects and customers don’t want to wait. With Drift, it’s easy to connect with them, now. - Never miss an important conversation - chat live with your customers and leads anywhere, anytime. - Record and share personalized videos when you’re away from your desk. - Get notified immediately and start conversations when a key account visits your website or when an important prospect views your video. - Automatically schedule meetings from live chat while your customer is engaged. - See all your recorded videos and chat history in one place. DRIFT VIDEO: Record quick personalized videos on the go. Easily share videos via email, social, or messaging apps. Track views & get notified on your phone. Chat live while customers watch your video. 100% free to use. DRIFT CHAT: Talk to your customers, anywhere, anytime. Track conversations & get notified on your phone. Drop your calendar to automatically book meetings. See all your contact details and conversation history. Filter for the conversations that matter most. Assign participants, manage tags, and add notes. ABOUT DRIFT: Drift is the Conversational Marketing platform that combines chat, email, video, and automation to remove the friction from business buying. With Drift, you can start conversations with future customers now, on their terms – not days later. There are over 50,000 businesses that use Drift today to generate more revenue, shrink sales cycles, and make buying easy. Our mission is to use conversations to make business buying frictionless, more enjoyable and more human. ## Key features - Live chat with customers and leads - Record and share personalized videos - Real-time notifications for website visits - Schedule meetings from live chat - View chat and video history - Track video views ## What do users think of Drift? Overall sentiment: negative **Pros** - 🚀 Instant real-time interaction - 👍 Easy to use and set up - 💡 Helpful for sales and marketing - 🚀 Responsive customer service - 👍 Integrates well with other tools **Cons** - 🐛 Notifications not working properly - 🐛 Slow load times and performance issues - 🐛 Buggy and unreliable app - 🐛 Conversations not loading correctly - 🐛 Sign-in/login problems **Commonly reported bugs** - Unable to see chat history - Unread message notifications not clearing - App crashes when uploading media - Inconsistent behavior across devices - Issues with saved replies and formatting **Most requested features** - Customizable notification sounds - Better message management tools - iPad/tablet app support - More advanced analytics and reporting - Improved integration with CRM systems ## Recent user reviews (10 of 252) All indexed reviews: https://appshunter.io/ios/app/drift-chat-and-video/id1117096112/reviews.md ### 1/5 — Doesn’t work *2025-11-04, version 3.13.4* I’ll get the notification but the app won’t open to the chat. It’s always busy/thinking ### 4/5 — How to fix *2025-06-06, version 3.13.4* I was contacted by tech support. I made sure my phone was fully updated. I deleted the Drift app, I restarted my phone and then redownloaded the Drift app. I signed in and it works great again. ### 1/5 — It's a great program but… *2025-04-09, version 3.13.3* Stopped working a few months ago. Now I can’t load conversations after getting the alert. Please fix this! ### 1/5 — Used to work great, no longer works at all. *2025-02-20, version 3.13.1* Just stopped working same problem as everyone else. ### 2/5 — Can't login reCAPTCHA ERROR *2025-02-14, version 3.13.1* Invalid site key error on the app ### 1/5 — PLEASE FIX THIS *2025-01-22, version 3.13.1* Yall. Please fix your app. Everyone is having the same issues. Yall used to be an incredible company- the best company to use for chat box on websites. I can see notifications but can’t see what they say- it just keeps spinning and spinning. My convos dont load and it looks like everyone else is having this problem. What happened to this company? UPDATE- I left a review in JANUARY of 2024 about how their app is not working!!! It is now January 2025 and it is STILL not fixed!!! I’ve used Drift since 2020 and NO ONE has responded to me. They do not care about their customers who have been with them for FIVE YEARS. Cancelling now! I’m DONE. ### 1/5 — So Frustrated *2024-12-19, version 3.13.1* I don’t understand why I am not getting notifications in real time. It is so frustrating. All my notifications are turned on. Please help me fix this as I need to service my inquiries immediately when they come in and you all never respond or help me get this sorted. Can you please help me. I never see the notifications until I check my e mail and then it’s too late ### 1/5 — One App that never works *2024-10-30, version 3.13.1* You guys really need a better mobile app development process. Your app never works, I am going to move to a different provider since I am unable to answer the chat. ### 1/5 — Extremely slow *2024-10-17, version 3.13.1* Every time I go to respond to someone it just spends its rare I can ever respond on my phone in less than 60 seconds ### 1/5 — Lagging *2024-09-16, version 3.13.1* Phone App been lagging as hell recently. ## Frequently asked questions about Drift ### What does Drift - Chat & Video do? This app allows you to engage with your prospects and customers through live chat and personalized video messages. It helps you connect instantly, schedule meetings, and track interactions, all from your mobile device. ### What are the key features of Drift - Chat & Video? Key features include live chat with customers and leads anywhere, recording and sharing personalized videos, receiving immediate notifications for website visits or video views, and automatically scheduling meetings directly from live chat conversations. ### Is Drift - Chat & Video free to use? Yes, the app states that Drift Video is 100% free to use. The description does not mention any costs associated with the chat features either, indicating it is a free application. ### Who is the target audience for this app? The app is designed for sales professionals and businesses that want to enhance their customer engagement and sales outreach. It's for anyone who needs to connect with customers and leads quickly and effectively on the go. ### How can I use Drift - Chat & Video for my business? You can use it to respond to customer inquiries in real-time, send personalized video updates or follow-ups, and automatically book sales calls when a prospect is engaged. It helps to shorten sales cycles and make the buying process more human. ## Version history (last 5 releases) ### 3.13.4 — 2025-05-28 - Bug fixes ### 3.13.3 — 2025-03-27 Login Fixes ### 3.13.2 — 2025-03-07 - Fix login issue ### 3.13.1 — 2024-01-03 - Bug fixes and performance improvements ### 3.13.0 — 2023-12-15 - Performance improvements ## Apps similar to Drift | App | Rating | Price | Category | | --- | --- | --- | --- | | [Gong.io](https://appshunter.io/ios/app/gongio/id1289289459) | 4.0 (109) | Free | Business | | [Teem - Collaborate & Connect](https://appshunter.io/ios/app/teem-collaborate-and-connect/id1324857100) | 2.3 (18) | Free | Business | | [Clari](https://appshunter.io/ios/app/clari/id977304452) | 4.7 (1,129) | Free | Business | | [Splunk On-Call](https://appshunter.io/ios/app/splunk-on-call/id696974262) | 2.6 (14) | Free | Business | | [Qualified Mobile](https://appshunter.io/ios/app/qualified-mobile/id1581020668) | 5.0 (8) | Free | Business | | [LumApps](https://appshunter.io/ios/app/lumapps/id1237675892) | 3.7 (9) | Free | Business | --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*