# DrinkPrime — India's Smartest Purifier > Smart water purifier service with pay-per-use model and no upfront costs. (iPhone/iPad app by WATERWALA LABS PRIVATE LIMITED.) - Source: https://appshunter.io/ios/app/drinkprime/id1358111884 (this page in markdown: same URL + `.md`) - Developer: [WATERWALA LABS PRIVATE LIMITED](https://appshunter.io/developer/1358111883) - Category: Lifestyle, Health & Fitness - Price: Free - Rating: 3.99/5 from 5,808 App Store ratings · 72 written reviews indexed - Age rating: 4+ - Requires: iOS 15.0 · 98 MB - Languages: American English - Released: 2018-03-18 - Data updated: 2026-08-30 - Monetization: free with in-app purchases - User reviews in markdown: https://appshunter.io/ios/app/drinkprime/id1358111884/reviews.md ## What is DrinkPrime? Get India's Smartest Purifier for free and Pay only for the water you consume. No Upfront Investment | No Maintenance | Free Upgrades. ## Key features - Smart water purifier - Pay only for water consumed - No upfront investment - No maintenance - Free upgrades ## Recent user reviews (10 of 72) All indexed reviews: https://appshunter.io/ios/app/drinkprime/id1358111884/reviews.md ### 1/5 — Terrible Experience *2026-08-12* The biggest issue is the cost. It is nowhere near as cost-effective as other water purifiers. You end up paying for 13 months of recharge, which makes the overall cost considerably higher. VERY DISSATISFIED But the bigger problem is the service. My service has been overdue for months, and I have been trying to book a technician for the last six months. Every time, I am told that a technician will visit “today” or “tomorrow,” but the visit never happens. The same cycle keeps repeating. The most frustrating issue is the app/device syncing. Almost every time I recharge my DrinkPrime, I am unable to sync the device. I have tried contacting customer care, but getting through the RPA-based support system is practically impossible. The chat support is equally ineffective. Eventually, I am given the same response: a technician will visit. But, once again, nobody shows up. What makes this even worse is that I have had to use another device just to install the app and sync the purifier. This has been going on for months, and the entire experience has become extremely frustrating. The product may work when everything is functioning normally, but the pricing, service, customer support, and app/device integration make it very difficult to recommend DrinkPrime **Developer response:** Hi, We’re sorry for the inconvenience. Please share your Ticket ID or Purifier ID by emailing escalations@drinkprime.in or text on WhatsApp 9513374432, so we can resolve this quickly. Thank you for your patience. ### 1/5 — Pathetic after sales service *2026-07-26* Very poor after sales service. My water purifier started leaking on Sunday night. Reported the issue to DrinkPrime on Monday morning. Technician visited on Tuesday. Confirmed device issue and needs to be replaced. Mentioned he doesn’t have the new device and will add in Notes section of the ticket. Someone senior will pick up and take a look. That’s it. After that there is absolutely no proper response from DrinkPrime. I have raised multiple tickets. Still no response. I received numerous messages over WhatsApp and automated calls on my phone seeking my availability. I stayed at home on Friday and Saturday whole day expecting them to visit and resolve the issue. Nobody turned up. It’s Sunday today. One full week. I have been purchasing water from outside all through this week. Altering my plans to accommodate their technician visits. Anyone planning to opt for DrinkPrime please think twice. Not worth losing your peace of mind. **Developer response:** Hi Abilash, Our sincere apologies for the inconvenience caused. We're prioritizing your request, and we will make sure this issue is resolved soon. Thanks for your patience! ### 5/5 — Fastest services *2026-07-18* Oh my God for Water, such a fast service. I just called them. They deliver the device and it got fixed. They sent the technician for the fixation and immediately it was fixed in in a day or so, and wow such such such such quick service and the device is so high-tech. It is so high-tech. They have all the command on device. The purifier works with the Wi-Fi and it shows the pop-up for Recharge and you get the application you Recharge online and immediately it starts. Oh my God, this is so so nice. I really like the technology. If you didn't pay the money, they have the power to stop it online. They have the command over the device from the backend. They can actually you know, operate sitting hundred kilometres far, so they have this special technology just like a Wi-Fi. It works on my Wi-Fi completely. I'm so impressed for Water is such a relief. You don't have to hassle yourself. Call for the water or other purifier is changing the filters. They have all the services they will change accordingly. It it's not your headache. ### 1/5 — Do Not Subscribe — Paying for 28 Days but Losing Service, Unresolved Low TDS Issue and No Accountabi *2026-03-26* This has been a highly frustrating and disappointing experience. The core issue is that the water purifier is consistently delivering water with very low TDS levels, which raises serious concerns about water quality and safety. Despite multiple escalations, this issue remains unresolved. Every time, I receive the same scripted response, but there is no real action or accountability from DP team. What is worse is that DP team has already confirmed that the machine will continue to provide the same poor TDS levels, which clearly means the problem is not going to be fixed. Yet, DP team is still pushing me to recharge the subscription. This shows that the priority is collecting money rather than delivering a working service. Even if I recharge now, the validity is being counted from the previous date, which means I am losing around 10 days of service for a product that has not been functioning properly. This is completely unfair and unacceptable. There is no justification for asking a customer to pay when the issue is still unresolved. Either fix the problem immediately or process cancellation without enforcing lock-in conditions. This level of service, lack of ownership, and repeated false assurances have completely eroded trust. I would strongly advise others to think twice before subscribing. **Developer response:** Hi, We’re sorry for the inconvenience. Please share your Ticket ID or Purifier ID by emailing escalations@drinkprime.in or text on WhatsApp 9513374432, so we can resolve this quickly. Thank you for your patience. ### 1/5 — Dangerous Service – Poor Water Quality Caused My Family’s Illness *2026-03-19* I am extremely disappointed with DrinkPrime’s service. Over time, their quality has degraded badly, and now it has reached a point where it is affecting my family’s health. Due to poor maintenance of their water purifier, my entire family suffered from severe food poisoning and diarrhea. This is not a small issue—it is a serious health hazard. Even their own technician admitted that they have started using cheaper quality filters because of high customer volume. This is completely unacceptable for a company dealing with drinking water. Despite raising multiple complaints (more than 7–8 times in a year), there has been no proper resolution. The app itself doesn’t even show complaints older than 3 months, which hides their poor service history. I also requested a replacement of the purifier, but they ignored it. Because of their negligence, I had to spend over ₹50,000 on hospital bills. This is not just bad service—it is dangerous and irresponsible behavior. I strongly warn others: do not rely on DrinkPrime if you care about your family’s health. Their declining service and poor-quality filters can lead to serious consequences. ⸻ If you want, I can also make a short version for Google review / Twitter or a legal complaint draft (consumer court). **Developer response:** Hi, We’re sorry for the inconvenience. Please share your Ticket ID or Purifier ID by emailing escalations@drinkprime.in or text on WhatsApp 9513374432, so we can resolve this quickly. Thank you for your patience. ### 1/5 — Bad - New Good But Only for 1st Year *2026-02-22* I subscribed to the new dp 2years back. And had one before also multiple times but fortunately just for 1year. If you are planning for a new one then everything would be perfect but as it gets old and ask for maintenance their customer support will make you cry blood. The in office team and on ground team who comes are in completely async. They just create a ticket on reaching but the on ground team who comes for the check will just call or come for the sake of marking their ticket complete not for resolving the issue. Learnt my lesson and would close the subscription this year. And what fraud these guys are they dont even intimate you that your subscription is about to end and as you run out of water you realise and have to go for the subscription because you need water now you cannot go for the new ro also. You better mark the calendar to escape the vicious loop. Thank me later ### 1/5 — Pathetic pathetic service. DO NOT GET THIS!!!! *2026-02-04* I made the mistake of getting DrinkPrime since I had heard tall claims from the team and decided that I would give a go. How wrong I was. I decided to relocate to a new house that is 4 to 5 km from my old place and raised a ticket for the team to relocate the purifier on 31st of January. Today is 4th of January, and I have still not had my purifier installed by their team. All of them are absolutely incompetent, and you cannot even contact them via a number because they have a chat based customer support (none of whom will be able to help you either by the way). Absolutely pathetic service, the worst I have ever seen in the industry. Unfortunately for me, I have paid three months in advance out of which two will mostly go to waste because I am pretty sure they will not refund my amount. I request everybody to never even look at DrinkPrime since it is the worst company to have ever been started. Absolutely pathetic. **Developer response:** Hi, We’re sorry for the inconvenience. Please share your Ticket ID or Purifier ID by emailing escalations@drinkprime.in or text on WhatsApp 9513374432, so we can resolve this quickly. Thank you for your patience. ### 1/5 — Pathetic service *2025-11-01* DrinkPrime’s service has been extremely disappointing and frustrating. The main issue is their unreliable customer support—technicians often take days to arrive and rarely fix problems on a single visit. In my case, I had recurring issues with water leakage, filter replacements being delayed, and the purifier shutting down unexpectedly. Even after multiple service requests, the technicians kept making excuses or simply asked me to troubleshoot problems myself, which is unacceptable when you need safe drinking water. Their app also gives misleading status reports, indicating everything is fine even when the filters are clearly malfunctioning or the purification system fails to protect against mold and algae. When I tried to cancel the service, not only was the process slow and convoluted, but they also deducted a significant amount from my refundable deposit without clearly explaining the charges. Moreover, their recharge system is confusing, and customer care frequently gave vague answers instead of solutions. The sales team oversells with promises they don’t keep, and there are often hidden charges in the plan, which are never explained upfront. Anyone considering this service should be cautious and get all terms in writing. For hassle-free, reliable purified water, you’re better off exploring alternative brands whose support and transparency are much better. **Developer response:** Hi Sid Jeer, We’re sorry for the inconvenience. Please share your Ticket ID or Purifier ID by emailing escalations@drinkprime.in or text on WhatsApp 9513374432, so we can resolve this quickly. Thank you for your patience. ### 2/5 — Pretty bad Product and Service *2025-09-09* We’ve been using drinkPrime for a while now, but unfortunately, the experience has been quite disappointing. The biggest issue is that the machine often fails to sync, which creates a lot of inconvenience—especially for a family that depends on a consistent water supply. When the machine doesn't work, you're left stuck without any immediate resolution. While the pricing model is fairly reasonable, the quality of service doesn't match up. Earlier, we could call customer support and get quick help, but now they’ve removed that option. You're forced to use chat support, which is far from efficient. As many would agree, most technical issues simply can’t be resolved effectively over chat. Overall, I wouldn't recommend drinkPrime unless they seriously improve their machine reliability and bring back proper customer support channels. **Developer response:** Hi, We’re sorry for the inconvenience. Please share your Ticket ID or Purifier ID by emailing escalations@drinkprime.in or text on WhatsApp 9513374432, so we can resolve this quickly. Thank you for your patience. ### 2/5 — Refund *2025-03-28, version 5.57* I literally face a lot of problem in this purifier like I paid for three months subscription, but I got just for two months subscription and then while removing it , I was shifting somewhere, but what happened before shifting, I remove this purifier, while refund process, I just got 1100 But I should get 1500 and I asked customer support that this happened to not get refund properly then WHAT THE SAID “i have to pay rent of purifier, and water subscription also” …. ….. I think you guys can go for normal purifie , where you don’t have to pay rent and don’t have to pay a bill for water. Just buy normal purifier where you just have to pay purifier amount not for other things😌 ## Frequently asked questions about DrinkPrime ### What is this app about? This service offers India's smartest water purifier that you can get for free. You are only charged for the amount of water you consume, eliminating the need for any upfront investment or maintenance costs. The service also includes free upgrades to ensure you always have the latest technology. ### What are the key features of this water purifier service? The key features include a smart water purifier, a pay-per-use model where you only pay for the water you consume, no upfront investment required, no maintenance fees, and complimentary upgrades. ### How much does this service cost? The service provides the smart water purifier for free. You do not have any upfront investment or maintenance costs. You only pay for the water you consume, making it a cost-effective solution. ### Who is this service for? This service is designed for individuals and households in India who are looking for a convenient and affordable way to access purified water without the burden of purchasing and maintaining a traditional water purifier. ## Version history (last 5 releases) ### 5.77 — 2026-08-28 Clearer Live TDS insights: Live TDS information is now easier to understand, with improved clarity on the mineral content in your water. Plan your relocation in advance: You can now book your DrinkPrime relocation for a future date, so your purifier moves when you do. Refreshed recharge screen with clearer pricing details, upfront payment buttons, and helpful info on validity and top-up eligibility. All in a cleaner, easier-to-read design Bug fixes ### 5.76 — 2026-08-19 Clearer Live TDS insights: Live TDS information is now easier to understand, with improved clarity on the mineral content in your water. Plan your relocation in advance: You can now book your DrinkPrime relocation for a future date, so your purifier moves when you do. Bug fixes ### 5.75 — 2026-08-06 Bug Fixes ### 5.73 — 2026-07-23 A refreshed referral experience for easier sharing and better visibility of rewards and offers An improved home screen to help you track and manage your plan Bug fixes and performance improvements ### 5.72 — 2026-06-02 Transfer ownership of your purifier in 3 easy steps UI improvements and bug fixes ## Apps similar to DrinkPrime | App | Rating | Price | Category | | --- | --- | --- | --- | | [LaundroKart](https://appshunter.io/ios/app/laundrokart/id1552864492) | 3.7 (3) | Free | Lifestyle | | [Your Community's Grocer](https://appshunter.io/ios/app/your-communitys-grocer/id1448123388) | 3.0 (5) | Free | Lifestyle | | [Telugu Keyboard (Mobile)](https://appshunter.io/ios/app/telugu-keyboard-mobile/id1067626808) | 3.1 (10) | Free | Lifestyle | | [Furlenco](https://appshunter.io/ios/app/furlenco/id1134919232) | 4.5 (394) | Free | Lifestyle | | [Dry Clean & Laundry DhobiLite](https://appshunter.io/ios/app/dry-clean-and-laundry-dhobilite/id1128126966) | 2.3 (3) | Free | Lifestyle | | [Rentomojo - Furniture on Rent](https://appshunter.io/ios/app/rentomojo-furniture-on-rent/id1404801676) | 4.5 (183) | Free | Lifestyle | ## More apps by WATERWALA LABS PRIVATE LIMITED - [ProWater](https://appshunter.io/ios/app/prowater/id6759737055) All apps by WATERWALA LABS PRIVATE LIMITED: https://appshunter.io/developer/1358111883 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*