# Drive & Shine — user reviews > 107 indexed App Store user reviews of Drive & Shine by Drive & Shine, Inc., rated 2.35/5 from 347 ratings. - Source: https://appshunter.io/ios/app/drive-and-shine/id6743412161/reviews - App overview in markdown: https://appshunter.io/ios/app/drive-and-shine/id6743412161.md - Rating breakdown: 5★ 6 · 4★ 0 · 3★ 0 · 2★ 3 · 1★ 14 ## What do users think of Drive & Shine? Overall sentiment: negative **Pros** - 👍 User friendly - 🚀 Convenient account management - 🚀 Easy to use - 👍 Helpful for tracking account - 👍 Manages membership easily **Cons** - 🐛 Not user-friendly - 🐛 Hard to navigate - 🐛 Inaccurate information - 🐛 Difficult to migrate existing membership - 🐛 Requires too much personal information - 🐛 Incorrect account information **Commonly reported bugs** - Login issues - Inability to access account history - Barcode/sticker not working properly - Servers down for days **Most requested features** - Family plan discount visibility - Ability to manage multiple vehicles easily - Seamless migration of existing memberships ## Newest reviews (10 of 107) ### 2/5 — Can’t log in on more than one phone *2026-04-13, version 11.0.2645* My wife can’t access our account on her phone since it’s one phone per account. ### 4/5 — Really like this car wash *2026-04-04, version 11.0.2645* Nice people work there. The wash is good. I wish they had someone cleaning the tires and rear end. ### 2/5 — App *2026-03-30, version 9.2.2290* The app stinks. ### 2/5 — Disappointing Visit *2026-03-12, version 9.2.2290* Seeing your commercial, I thought I’d give it a try! So I got your Titanium wash. After the wash, I pulled into your vacuum spot. I was very disappointed at the quality of the wash, finding multiple spots that were missed, including the wheels! I compared your wash to a car wash in Florida “Caliber”, I used. That wash did not miss a spot on my truck, plus they supplied free touch-up clothes & spray, floor mat wash, vacuum, to everyone without paying extra, plus it cost less for unlimited! Sorry your wash is not worth the hype! ### 5/5 — Limpio y ordenado *2026-03-01, version 9.2.2290* Me gusto mucho el trabajo que hicieron !! Es excelente el servicio ### 1/5 — Have to sign up to cancel *2026-02-23, version 9.2.2290* Awful app, had to sign up to cancel membership, and there’s no way to do it. ### 1/5 — What’s the point *2026-02-19, version 9.2.2290* The app is worthless for oil change. ### 1/5 — Why *2026-02-19, version 9.2.2290* Making an oil change difficult. They looked for a problem that never existed and created one ### 1/5 — App Not Working *2026-02-18, version 9.2.2290* Downloaded the app and it gave me the wheel of death after I signed and agreed to the terms and conditions. The app is not working for me. ### 5/5 — Thank you! *2026-02-13, version 9.2.2290* Schererville, In location, Gus (employee) went out of his way to help resolve an issue I was having. I appreciate it! ## Most critical reviews (10 lowest-rated) ### 1/5 — Horrible *2026-06-01, version 11.0.2645* Pathetic excuse of an app ### 1/5 — No refund 🤬 *2026-05-26, version 11.0.2645* Was told I could cancel anytime and yet they charged my card and I still have 2 weeks left in the month! I bought it for one month and now I don’t get a refund as they told me! ### 1/5 — Criminal activity!!!!! *2026-05-14, version 11.0.2645* This place keeps charging you after you cancel your membership. Criminal activity. ### 1/5 — Not working *2026-04-27, version 11.0.2645* Fix it ### 1/5 — Liars *2026-04-13, version 11.0.2645* They have damaged my truck refused to refund my payment after cancellation and charge astronomical fees for nothing ### 1/5 — Owner *2026-03-28, version 9.2.2290* Yes ### 1/5 — Bad experience *2026-03-21, version 9.2.2290* Just went through the Drive & Shine on Illinois Road. It blew my back windshield wiper up, twist driver, side, rearview mirror, and left marks on my driver’s car door. I will not be back. ### 1/5 — App doesn’t work *2026-03-17, version 9.2.2290* Title says it all. The app doesn’t work ### 1/5 — Junk *2026-03-03, version 9.2.2290* Most useless app ever ### 1/5 — This sucks. *2026-02-26, version 9.2.2290* Would give it a zero if possible. ## Most praised reviews (10 highest-rated) ### 5/5 — New customer *2026-05-29, version 11.0.2645* Great deal ### 5/5 — User friendly app for Boomers hook *2026-05-15, version 11.0.2645* I’ll turn 80 in October. I usually detest computer apps and being handed over to av AI customer service voice. Drive & Shine’s app is easy to use after I played with it to change my vehicle year and make. Then, I asked for customer service. I heard a k pleasant, but obvious, voice. I asked how to acquire a sticker or whatever to go through the car wash. The AI « agent » replied in less than one minute, sending sending a like with clear steps to modify my Titanium Member. I’m delighted with Drive & Shine automated customer service. That’s high praise from a woman who struggles with most business apps and phone customer service! ### 5/5 — Clean car, Clear mind *2026-05-09, version 11.0.2645* Sean is very helpful-ask for him if you have any questions! ### 5/5 — My Account My Control *2026-05-06, version 11.0.2645* The app has been huge in managing my account without needing to talk to anyone and get it done now. I can also pre-purchase washes and makes me feel like I am pre-ordering food and how easy that is! ### 5/5 — Great car wash! *2026-04-29, version 11.0.2645* The staff are friendly and always helpful. I like that they have early hours. Keep up the great work. ### 5/5 — Valparaiso, IN *2026-04-17, version 11.0.2645* Love my local drive and shine! I’ve always had positive interactions, and Todd is by far my favorite employee! He’s so sweet and very helpful. ### 5/5 — Awesome service *2026-04-03, version 11.0.2645* Todd was awesome! super friendly went around making conversation with everyone in the inside vacuums including me. He came over and gave me a clean rag with a spray on it and told me to wipe the inside of my car, this is the best my car has smelt thanks to todd. I will be back on the weekends for him to spray this rag again. ### 5/5 — Smoke and shine *2026-03-11, version 9.2.2290* I was there one time I received a free car wash. It was an excellent job. It did shine when it was done, but I live in Ada and I don’t always get to Lima but if I ever do, I know where you’re at. and again Thank you so very much for the car wash and the very polite staff that helped me . I am a young man of 78 Dr. Death ### 5/5 — Grateful Costumer *2026-03-08, version 9.2.2290* One of the best places to clean your car, the facility has everything you need to clean your car inside and out. I recommend Drive & Shine to anyone who loves a clean vehicle and likes to keep their car clean. ### 5/5 — ⭐⭐⭐⭐⭐ Great App *2026-03-02, version 9.2.2290* Such a convenient and reliable car wash app! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-10.*