# Drive lah — user reviews > 61 indexed App Store user reviews of Drive lah by Drive lah Ventures Holding Pte Ltd, rated 4.50/5 from 16 ratings. - Source: https://appshunter.io/ios/app/drive-lah/id1500770324/reviews - App overview in markdown: https://appshunter.io/ios/app/drive-lah/id1500770324.md - Rating breakdown: 5★ 14 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 2 ## Newest reviews (14 of 61) ### 3/5 — User-friendliness still lacking *2026-03-27, version 4.4.1* Need to spend more effort to understand what users need to go through, and provide better guidance. Specifically to include useful error messages when users are stuck, and also improve the performance/responsiveness of the app. ### 4/5 — Drive lah apps *2026-02-21, version 4.4.1* I learned that it’s important to meet the right car owner. My reservation was cancelled 10 days before my booking date, and I experienced multiple cancellations afterward. I understand it was during the Chinese New Year period, but if the car is unavailable, the calendar should be blocked to avoid confusion. Fortunately, I was lucky to secure a confirmed booking with Mr. Yeo. This was my first time using Drivelah, and long story short—it’s essential to connect with the correct owner. ### 4/5 — Photo upload *2025-05-18, version 4.2.9* The app did not allow for photo upload. Had to do it via live chat but I wonder how they track the customer. ### 2/5 — Good idea of business bad platform *2025-03-14, version 4.2.8* The business concept is good, but the development team has failed to provide a proper platform. The system is not smooth at all—for example, changing a car leads to major issues. The UI is still confusing even after using it for a year, and I’ve encountered numerous bugs. Customers who have already canceled still appear on my request page. ### 4/5 — Easy to book a car *2024-10-21, version 4.2.5* The app is quite user-friendly however there is a minor bug that needs to be fix as the app sometimes will prompt an error or some button is just not working. Restarting the app makes it work again ### 5/5 — Definitely my first choice of car 🚗 *2024-08-26, version 4.2.4* Fully enjoyed the drive without having problems, a well equipped car with cables for phone charging. A well maintained 5 ⭐️ family car to ride on. Host very accommodative and helpful. ### 4/5 — Very good *2024-08-10, version 4.2.3* Fine with every thing except receive access for start trip and drop off on time in app Need to improve app process instead of keep call and request customer care to provide access. ### 5/5 — Fantastic Host *2024-07-14, version 4.2.0* Christine was very nice and patience during delivery and collection of car. Location is convenient for people in the East And central. ### 5/5 — Buggy and very slow *2024-05-19, version 4.1.8* Very sluggish while picking up the car and dropping the car in the App. Had yo wait for 20 min while stopping as the app stopped responding. Major improvements needed. Bad App ### 2/5 — Customer Support *2024-05-08, version 4.1.8* Customer support is non existence via their WhatsApp. And email customer support takes ages to reply. Payment also takes more than 10 days to receive ### 5/5 — Good service *2024-05-06, version 4.1.8* More reliable service and making better life for others ### 4/5 — Works well but… *2024-03-30, version 4.1.5* Smooth experience but too many additional charges. Comprehensive insurance cost too high! ### 5/5 — User friendly *2024-03-17, version 4.1.5* The user interface is friendly. The rental price is competitive and reasonable. ### 5/5 — Great app and customer friendly *2024-03-17, version 4.1.5* Good and convenient to book and rent the cars from different locations for a day trip. ## Most critical reviews (10 lowest-rated) ### 1/5 — Not reliable *2026-04-10, version 4.4.2* [Be Careful!!] The pickup and return instructions in the app doesn’t match the car owner provided. I am lucky enough to pickup and return becoz owner is still at home. Owner tried to blame me for pickup/return failure and shows insufficient knowledge to the policy. Customer service is helpless and doesn’t care about the hassle given to user. I delete the account and app with hesitation ### 1/5 — Overall app not user friendly *2026-03-22, version 4.4.1* The search function is buggy, will require to filter date and time after every car listing i viewed. The camera function for photo reporting is very bad as it is unable to zoom and unable to rotate. I had to resort to taking multiple steps back just to fit the car into the screen. ### 1/5 — App issues *2026-03-03, version 4.4.1* From my first booking, the app already has issues. Guests are unable to start the trip. Therefore, a 5 mins handover process turns out to be 30 mins. this has been going on every since. so far i had 3 guests and all encounter this issues. To make matter worse, it’s been a couple of weeks since i rented out my car but i’ve yet to be paid by the platform. Experiences haven’t been the best yet. Out of the three guests, only one of them did everything as honest and reliable. The other two; didn’t pump petrol, and the other one is worse, he abused my aircon which ended up in me bearing the cost of $360 ### 1/5 — Useless customer support *2025-07-10, version 4.3.1* Download and verified through their app. However came back unsuccessful. Chatted with their customer support and they said that I possess a provisional licence. However I’ve already passed the 1 year mark long ago already. But the customer service just kept on saying bot like answer saying that they have a strict verification process and have filtered me out. Showed them my driver licence which clearly stated when I got my driver licence, but they kept on replying with useless answers. Called their customer service and it was useless as well saying they cannot help as the team has reviewed my case and not want to help anymore ### 1/5 — Bad experience *2025-04-18, version 4.2.9* First time user manage to get a booking but after request sent to host, no confirmation replied from them. Until upon of the time for collection at the pickup location, the host then replied to me telling me it was declined… for my advice, please don’t book for those newly listing vehicles as they won’t provide you any secure booking .. ### 1/5 — Pick up Glitches *2024-04-10, version 4.1.6* When picking up the car, the app was having an issue where I was unable to unlock the car. When I contacted customer service, she had informed me to log into my account on the web via a link but I was also unable to do so. I had signed up my Drive Lah account via Facebook but the website kept coming up with error. Luckily, the staff was able to manually unlock the car after I had submitted the required photos to her. All in all, I had spent almost 1 hour sorting out the issue at the carpark before I could drive off. Drive Lah should consider revising its app to make the pick up a bit smoother or at least ensure that there are no glitches. This is my second time using Drive Lah, which means that my success rate is %50. Good thing that the vehicle was in great condition. One last thing; hope Drive Lah can compensate me with something for this unfortunate experience. ### 1/5 — Stupid platform *2024-03-16, version 4.1.5* Stupid platform. Better to shut. Don’t ever try to be well treated ### 1/5 — Bad experience when pick up car *2023-10-08, version 4.0.10* The app take photo function is not working during car pick up . How to complete the car pick up process? Spent 30 min to reach to Customer support. Thanks March to attend my call and given suggestion to do it on Web Please perform a proper test before release your app ### 1/5 — Poor User experience and slow customer responses *2023-05-22* Slow response from customer service + time taken to approve and verify applicants. **Developer response:** We appreciate your continued support and understanding as we work to enhance your experience with our app. We've been hard at work making significant updates, and we're excited to share these improvements with you. We kindly ask you to update the Drive lah app. We believe you'll be delighted by the positive changes that await you. Your feedback is important to us, and we're here to listen. If you have any further comments or specific concerns, please reach out to us at support@drivelah.sg. Our dedicated team is ready to assist you and address any questions or issues you may have. Thank you for choosing Drive lah, and we look forward to serving you better with our updated app. ### 1/5 — Useless *2023-05-06, version 4.0.2* In spite of several attempts I wasn’t able to book car on a single occasion so far. App and their website are equally useless and full of glitches. Even their customer support wasn’t able to help except for the suggestion to try after sometime. ## Most praised reviews (10 highest-rated) ### 5/5 — Fantastic and solid car *2026-01-10, version 4.3.6* Very smooth and quiet and good pickup and very suitable for Malaysia driving too ### 5/5 — Car rental *2025-12-21, version 4.3.6* Excellent service by drive Lah. Very convenient and easy access for car rentals. Keep up the good work ### 5/5 — Cannot download *2025-06-10, version 4.3.0* Wonder why ? Have not use app for past 3-4 years . Suddenly can’t download ### 5/5 — App issue *2025-01-13, version 4.2.5* The app need resolve the issue regarding about live update photo. I had to resubmit 2-3 time for the backend to receive my updates. ### 5/5 — Great app *2024-11-18, version 4.2.5* Easy to use app with a variety of rides to choose from. ### 5/5 — Great concept! *2024-09-28, version 4.2.5* Hope more car owners can come forward to co-share their underutilized cars! ### 5/5 — Good experience *2024-09-27, version 4.2.5* The host is nice and approachable. The car is in good condition and easy to drive. Will rent again for sure. ### 5/5 — Great Car! *2024-09-18, version 4.2.5* Fast Responsive and Friendly Host! Car is smooth and in good condition! Highly recommended to rent! ### 5/5 — Great renting service *2024-09-04, version 4.2.4* App needs a bit tweaking for uploading pictures, but other than that, helpful service provider. Highly recommended ### 5/5 — White harrier *2024-08-26, version 4.2.4* Friendly host, comfortable car to drive. Definitely will book again --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-04.*