# Drive mate - Share & Rent Cars — user reviews > 172 indexed App Store user reviews of Drive mate by Drive lah Ventures Holding Pte Ltd, rated 5.00/5 from 1 ratings. - Source: https://appshunter.io/ios/app/drive-mate-share-and-rent-cars/id1534972421/reviews - App overview in markdown: https://appshunter.io/ios/app/drive-mate-share-and-rent-cars/id1534972421.md - Rating breakdown: 5★ 1 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 0 ## What do users think of Drive mate? Overall sentiment: negative **Pros** - 🚀 Affordable and convenient - 🚗 Wide selection of cars - 👍 Easy booking process - 💡 Passive income opportunity for hosts **Cons** - 🐛 Buggy app with frequent crashes - 🕰️ Slow customer support response times - 💰 Unexpected or hidden fees - 🔍 Inaccurate car listings and locations - 📄 Poor communication and lack of transparency **Commonly reported bugs** - App freezes during photo uploads - Incorrect trip charges and billing issues - Inability to complete check-in/check-out process - Unreliable vehicle unlocking and locking **Most requested features** - Improved in-app camera functionality - Streamlined verification and onboarding process - Real-time fuel reimbursement - Enhanced car quality control and vetting - Better communication and issue resolution ## Newest reviews (12 of 172) ### 1/5 — Do not use this company. *2025-10-21, version 2.6.0* Terrible customer service. They take your documents and refuse to verify you and say you can’t use the service. Try to get assistance from chat only to be told your complaint is not valid. Hoping that my ID info doesn’t get stolen or leaked as there is no way to delete your info or account. ### 1/5 — Frauds! *2025-10-20, version 2.6.0* Advertised the van in north manly, I want to pick it up, it was actually in Lewershim, I called the vans owner (no reply), then I called support (cant understand their English) and then they try their best to convince me it’s not their fault! ### 2/5 — STAY AWAY *2025-10-07, version 2.5.9* Horrible experience and horrible customer service just a scam to steal you’re identity information and fraud you ### 1/5 — App continuously crashes *2025-09-22, version 2.5.9* This app is about as bad as it gets. The vehicle pick up/drop off process does not work. The app either stalls or crashes. You then need to contact support to help you manually do this process. Which takes a very long time. When sending messages to support, the app crashes on average after every second message or photo sent. If you want to test your patience, then this app is for you. ### 3/5 — Nuisance *2025-09-19, version 2.5.9* App needs constant updating and needing password which is a hassle ### 1/5 — Don't Do It ! *2025-09-06, version 2.5.9* Picture a never ending line of words starting with "C" and ending with "unts". Enough said. ### 1/5 — Unhelpful and poor communication *2025-09-02, version 2.5.9* Wasn’t clear on refueling policy on return and when I provided receipt I was told I couldn’t claim it. Lost $30 ### 1/5 — Have to call to delete account *2025-08-31, version 2.5.9* Really bad ### 1/5 — Stay away from this app *2025-08-09, version 2.5.8* I honestly don’t even know where to start with this company. I used it a bit last year and fuel refund took months and continuous pressuring from my side to get my money back. I had to rent a car last week, paid for trip protection and got a flat tire on a highway (wasn’t even driving off-road!) lost my trip, contacted both owner and drove mate that provided roadside assistance, asked if I was to do anything more and they said not. Now I got charged 200$ for a tire repair including a so called damage of inconvenience fee of 75$. I’m even wandering what I’m paying the insurance for at this point. Plus on various times the owners just canceled the trip one hour (or less) before the trip started, let you imagine how comfortable it was booking last minute a car just minutes before having to leave for holidays. Absolute joke of a service ### 1/5 — Scam *2025-07-02, version 2.5.7* Do not put your car in this platform Had lost so much money and just now met another person that had my same experience… Cars are not covered not during booking neither during booking . Any damage borrower could cause will not be covered … even the bbc won’t cover .. they will just disappear and leave the pain to you ### 1/5 — Very bad experience overall *2025-06-23, version 2.5.6* They will charge you even 1 year latter. Then they don’t respond properly to your disputes. Very bad experience. I will suggest stay away from them. ### 1/5 — STAY AWAY! *2025-06-19, version 2.5.6* Terrible company, they steal money from you, total scammers!! ## Most critical reviews (10 lowest-rated) ### 1/5 — Terrible app, terrible service *2026-04-10, version 2.6.6* Very buggy app. The time and date you set changes randomly. Have had to re-upload photos of cars multiple times because app doesn’t clock them for whatever reason. Live chat hopeless even when questions are written in the plainest English possible. ### 1/5 — Please avoid! *2026-03-07, version 2.6.4* The worst experience ever. Made bookings from the host: Terry’s hire, twice! Both bookings were waste of time and effort. First booking North Melbourne, description was pick up key from host, Terry the host didn’t show up, didn’t even bother to response, answer my call or message me. Second booking, same host, Docklands van. Arrived at pick up location, then only he sent throught instruction, told me to download external keyless unlock app on the spot, under the rain! Tried multiple times, he told me the battery was flat, can’t access the van. Come on man! Is this how you operate your business? Leave your van there for years and still advertise it on the platform? What if other guest drove half way then it broke down? So irresponsible! *** I am still waiting for my refund on this booking*** please take action*** Terry then re direct me to another car in city. I have to drive all the way to city to pick up the van. No clear instruction given on how to pick up the van, therefore I ended up have to pay the parking fine in the parking center. He is the one who told me I can use his access card to tap in & out of the parking center, now I have to pay $100 fine for his irresponsibility. The main point is how can drivemate didn’t even bother to have a routine check on these kind of irresponsible host? And charge me $100 beforehand, without investigating the case. 2 out of 2 bookings with you guys was unsuccessful! Is this a joke? A platform to waste money and time? ### 1/5 — Scam *2026-02-05, version 2.6.2* - poor costumer support - poor revenue - damaged car and cannot report - damaged lockbox and cannot report - car left open - continuous issues with lockbox - continuous changes in pricing strategy ### 1/5 — This app is not fit for purpose *2026-01-24, version 2.6.2* This app is totally disfunctional and impossible to use. The email verification process does not work - I did not receive SNY emails. The ID verification process is super clunky. The chat function is asynchronous so can’t get real time help ### 1/5 — Do not use *2025-12-20, version 2.6.1* Unprofessional, cancels out of nowhere, refunds take a long time, appealing customer service. I’m deleting this app and never using ### 1/5 — Scam *2025-12-11, version 2.6.1* Scam ### 1/5 — Poor app function *2025-12-01, version 2.6.1* App won’t work meaningfully unless full access to everything is enabled; and it drained my battery from full to empty in <20 minutes (of getting customer service since car remote unlocking failed). Customer service was nice but app is a POS sadly ### 1/5 — Terrible *2025-11-17, version 2.6.1* Unable to complete verification process as the online form via the app and website does not allow me to press the button to actually complete the verification. An app designed to make renting a car easier and is so far off the mark. Just use nobirds and save yourself the hassle l ### 1/5 — Don’t bother *2025-10-28, version 2.6.0* I’ve been looking for a new car share app since the old one I used was shut down and thought I would try this out. Big mistake. The app doesn’t show updated availability so I was able to book a car which wasn’t actually available. The car owner requested I cancel the booking which I did and I am still waiting for a refund over a week later. Their support is beyond useless and can’t offer any help aside from reading off a script and offering inaccurate information. ### 1/5 — SCAM - Stay away from this! *2025-10-25, version 2.6.0* App crashed as per other users trying to pick up. Worked out using web app. Crashed on returning and after working out got a late charge that was more than the rent. Obviously a SCAM ## Most praised reviews (10 highest-rated) ### 5/5 — Good but needs tweaking *2026-04-09, version 2.6.6* An excellent way to rent a car. But then unlocking process took an hour due to technical difficulties and a chat bot. ### 5/5 — Amazing app *2026-02-16, version 2.6.3* The app is great, I could rent my car and the support is amazing, they are really helpful. ### 5/5 — Unprofessional service *2026-02-09, version 2.6.2* The app doesn’t work when taking photos of the car or odometer and then they charge you 5 times what it initially said on the webpage for 12 hours of use to drive in Sydney. I definitely don’t recommend to anyone. Stay away from the company. ### 5/5 — Fantastic Service *2026-01-02, version 2.6.1* The app is great to use, customer service was very pleasant and professional. Flawless and easy checking in and out. Highly recommended🙂 ### 5/5 — It was easy as *2025-11-13, version 2.6.1* Took the metro to Chatswood and walked to the car. Easy pickup through the app. Worked well. Car was clean ### 5/5 — Very handy *2025-10-22, version 2.6.0* Yay, a decent car share service is available again 🙌🙏 ### 5/5 — Helpful and friendly *2025-09-08, version 2.5.9* I highly recommend this host. Excellent communication. Very helpful and friendly. Vehicles are well maintained and instructions are clear. Quick responses to questions. Very convenient and efficient service. Thank you Wafi ### 5/5 — Unprofessional service *2025-06-24, version 2.5.7* The app doesn’t work when taking photos of the car or odometer and then they charge you 5 times what it initially said on the webpage for 12 hours of use to drive in Sydney. I definitely don’t recommend to anyone. Stay away from the company. ### 5/5 — Passive income *2025-06-13, version 2.5.5* Drive mate is a good way to get a little extra income. It provides a simple yet effective way to connect you to a range of different customers, whilst having a good support team to help navigate through any problems. If you’re looking for passive income or want an extra income to help pay for rego. I would highly recommend using drive mate. ### 5/5 — Super smooth experience! *2025-05-05, version 2.5.3* Drive mate makes car sharing so easy in convenient. The app is super friendly, the booking process was seamless a went everything went perfectly. Highly recommend it both renters and owners! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-29.*