# DrivePlus App > Telematics insurance app for young drivers monitoring GPS driving behavior. (iPhone/iPad app by Direct Line Insurance Group Plc.) - Source: https://appshunter.io/ios/app/driveplus-app/id657695050 (this page in markdown: same URL + `.md`) - Developer: [Direct Line Insurance Group Plc](https://appshunter.io/developer/657695053) - Category: Finance - Price: Free - Rating: 5.00/5 from 1 App Store ratings · 20 written reviews indexed - Age rating: 4+ - Requires: iOS 15.2 · 42 MB - Languages: Canadian English, Arabic, Dutch, Canadian French, German (Germany), Greek, Hebrew, Italian, Mexican Spanish, Swedish - Released: 2013-06-21 - Data updated: 2026-08-13 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/driveplus-app/id657695050/reviews.md ## What is DrivePlus App? This app is for Direct Line DrivePlus customers with app-only insurance. Unfortunately, it won’t work if you need to have a black box telematics device fitted to your car. DrivePlus is our affordable telematics insurance policy, designed to help young drivers get on the road. The app monitors your driving via GPS on your smartphone and enables you to keep track of your driving score, while also providing feedback to help you become a smarter, safer driver. Once you’ve downloaded the app, you will need to register using the details used to purchase your policy. Terms and conditions apply. ## Key features - GPS driving monitoring - Driving score tracking - Safety feedback - App-only insurance - Policy registration ## Recent user reviews (10 of 20) All indexed reviews: https://appshunter.io/ios/app/driveplus-app/id657695050/reviews.md ### 1/5 — Unreliable, inaccurate scoring and a waste of money *2023-05-19* As a new driver I quite liked the idea of getting scored as it would encourage me to improve. What I wasn’t told was how silly the scoring system is. It always says I’m using my phone when in reality I haven’t touched my phone once during driving I’ve even tried to leave my phone without maps or music and it still said I was using my phone!? Not to mention road risk and short trips are scored horribly. It literally judges you on your workplace and postcode I don’t understand how that is appropriate at all as it says nothing about the driver and I already pay a higher premium for my address why continue to penalise me for it? Additionally, if your drive is anything below 30 minutes you have no chance at a good score as I apparently do not have smooth driving? This app seriously needs reviewing because it makes anxious drivers even more anxious and has nothing to do with safe driving. The idea is brilliant but executed poorly to say the least. **Developer response:** We'd like to go through the scoring with app for you. Please send us an email to support@directline.com and we'll go through this with you. MJ ### 1/5 — Don’t bother *2023-05-06* I’ve had this app for a year now and agree with all the negative reviews. I’m not going to go into detail about why it’s so bad, as there are 100+ reviews on this and the developers clearly aren’t interested as nothing is changing. However, I did want to say, despite all that I have managed to achieve a good score of 85+ the entire time which is in the green. I’ve just had my renewal through and they have increased the annual price anyway from 900 to 1150!! So what was the point? If this is a good score and it’s still being increased? Thank god my year is up, just moved to another provider for 645 and no stupid tracking apps. Avoid this app and avoid direct line. **Developer response:** Thank you for the feedback about the scoring Michael. Please send an email to support@directline.com with your policy number and a brief description of the feedback so we can go through this with you. MJ ### 2/5 — Score breakdown *2023-03-10* The app was good at first, seemed like it was scoring pretty fair, when I didn’t have smooth drives at first (after just getting drivers licence) it would mark me down and show me where I made the error, usually heavy breaking… After 2 months of having the app, I’ve noticed it’s impossible to keep a good score, I went from average score of 86 to now average score of 76. I know this isn’t a bad score but it’s just dropping more over the time. I just had 3 really smooth drives, literally as seamless as it gets, but it just feels like the scoring is not fair, they scored me: 89 speed (having never exceeded the speed limit and was accelerating gently) 85 mobile interaction (didn’t touch phone at all, it was in the glove box! 88 road risk (not complaining) 59 smooth driving (I was driving like I had a baby on board) Also time of day is always in the 70’s or less, there’s never the correct time of day to be driving apparently… Anyways just thought I’d leave a review, the scoring is very unfair, but I hope I can get through the year without my score depleting too much 😑 **Developer response:** Thanks for your feedback about our app. If you’d like us to go through your scores with you, please send an email to support@directline.com, so we can take a closer look at them. Lisa ### 1/5 — Don’t recommend at all *2023-03-04* The app itself is easy to use however unless you only drive on straight, empty roads you will find it hard to get a decent score. One of the things they mark you on is “road risk” which has nothing to do with your driving it’s just based on how dangerous the roads you drive on are. By dangerous they mean junctions and roundabouts. I was told on the phone to just avoid these roads and use different routes which is ridiculous, I was also told it’s based on how many people on the roads are also using the app. You’ll also get marked down if your connected to the Bluetooth in your car and if you drive during busy times. **Developer response:** Thanks for taking the time to leave feedback. If you’d like us to go through your journey scores, please contact us at support@directline.com, so we can take a closer look at them. Lisa ### 1/5 — Absolutely shocking *2023-01-01* If there was a zero star option I would give it! The app is so inaccurate and feels like it just spins a wheel to give you a score. I can drive so cautiously and still lose points for heavy breaking and acceleration and also lose points for mobile interaction when I don’t touch my phone. It’s also annoying how you lose points for things like time of day and the roads you are driving on when a lot of the times you can’t avoid these things especially for things like work! Overall shocking and inaccurate really disappointed and do not recommend! **Developer response:** We’d like to go through the scoring with you. Please send an email to support@directline.com, with your policy number so we can go through this with you. MJ ### 2/5 — Inaccurate and made unfair *2022-03-14* I find that this app is extremely inaccurate when I’m driving as it always gives me a low score on ‘mobile interaction’ and I have not once been on my phone or touched it when driving so I find this quite annoying and unfair. Another thing is location and time of day when driving, I can not choose when I have to start and finish work as this is something out of my control so I don’t understand why it gives you a lower score when you have to drive at certain times of the day. Another thing is I don’t understand why it gives you lower scores for certain areas you drive in, again this is something that is unfair and I can’t pick and choose the route I go when going to work, lift someone, going out etc. Just my personal experience with the app and I have had better. **Developer response:** We’d like to go through with you to give you some more information on the scoring. Please send an email to support@directline.com with your policy number and a brief description so we can go through this with you. MJ ### 1/5 — Completely Unfair *2022-03-09* The scoring system on this app is genuinely so unfair and just outright ridiculous. I live in Devon and have to drive across the moor to get to my work every day. More times than not the “road risk” will be in the low 80s. (Orange). This ultimately makes my score extremely low on certain drives. Furthermore, I finish work sometimes at 9/10 PM. Coupled with the low score on road risk I face the score for “time of the day” being extremely low as well. Finally, the “mobile interaction” section is almost never correct. I will drive to and from work every day without touching my phone, leaving it in the center of my car. I have NEVER got a 99 on the score for this. It’s often low 90s which then makes my score low again. In conclusion, this app is extremely unfair to people in my situation who don’t live in a city and work a 9-5. **Developer response:** I'd love to give you some more information and get a better understanding of this. Please send an email to support@directline.com with your policy number and a brief description so we can investigate this for you. Tori ### 1/5 — Absolutely shocking *2022-02-22* I’ve had this app for less than a month and my score is dreadful. It causes me so much stress even getting into my car and my driving experience should not be stressful. The scoring is inaccurate, I get marked down for mobile interaction whenever I get a notification that I don’t even respond to because I’m driving. My speed always gets marked down even though I stick to the speed limit always. Time of day is shocking, as a bartender when I finish work late at night my score is always 1. Road risk is stupid too, I’m not going here there and everywhere for the sake of getting a good score. I’ve got to pay the insurance and now they want me to double the price I pay in fuel too just for a good score? And to top it all off it’s now asking me to update the app otherwise it won’t work and there’s no update available on the App Store, so that’ll be me on hold for another 2 hours to customer service again tomorrow for the fourth time in the space of a few weeks. Don’t bother, bloody ridiculous. **Developer response:** I'm sorry your feeling this way, I'd love to give you some more information for the scoring. Please send an email to support@directline.com with your policy number and a brief description so we can investigate this for you. Tori ### 1/5 — Unreliable and inaccurate *2022-02-05* I’ve used this app since I passed in May. Not only does it not record all my journeys. Making it unfair when it comes to my overall score for the month. But it records all my journeys inaccurately. If I’m in another persons car for example and it records the journey. And you forget to go on the app daily. It will automatically assume it’s you driving meaning my score fluctuates all the time. As I work and barely go on my phone enough to confirm which journeys are mine and which aren’t. Meaning my score has dropped by a lot due to other peoples driving whilst I’m a passenger, and there is not an option to change it once the app has decided it’s you! Also if you’re only making short journeys such as myself. You get marked down on the ‘smooth driving’ sector, simply because it’s not a long drive down a motor way. I have never once sped or drove erratically. Yet the app constantly marks me down for this. Same with the phone section. I have never once gone on my phone when driving yet I never score 100 on it! Absolutely terrible app and I hope my insurance is not effected by this when I go to renew in May! **Developer response:** I'm sorry your feeling this way, I'd love to give you some more information for the scoring. Please send an email to support@directline.com with your policy number and a brief description so we can investigate this for you. Tori ### 1/5 — DO NOT USE THIS APP *2022-01-26* This app is a complete waste of time I’ve been driving almost a year and for the past few months it’s been recording journeys when I haven’t been driving as well as giving me low scores due to me apparently using my phone I have never touched my phone whilst driving never have and never will. The app is useless, based off where you live alone depends on the score you get as you’re in a high risk area, how on earth is that fair that I receive low scores based on where I live. On top of that driving late at night is seen as a risk i understand however there are many circumstances as to why people may drive late at night and using that as a main priority of scoring should be changed or fixed it’s terrible. There are times where I will drive less than a mile down the road and will be given a score saying that I’m accelerating or braking far to harshly, which is very incorrect due to me being a new driver especially never have I taken chances of speeding or increasing my chances of being in an accident. I think the app needs fixing entirely and focusing more on accuracy and reliability instead of recording incorrect journeys and unreliable scores. Terrible!! **Developer response:** Sorry to hear you’re not happy with the app. You’ve raised a few points that our team would be happy to go through with you. Please contact us at support@directline.com with your policy number and a brief description of the issues, so that we can look at some of your recent journeys. Lisa ## Frequently asked questions about DrivePlus App ### Does DrivePlus App have ads? DrivePlus App does not contain advertisements. It is a free application for Direct Line DrivePlus customers. ### What is the latest version of DrivePlus App? The latest version of DrivePlus App is 2.5.8, last updated on 2025-10-19. ### What devices does DrivePlus App support? DrivePlus App is supported on iPhone and iPod devices. ### What is the age rating for DrivePlus App? DrivePlus App has an age rating of 4+, making it suitable for a wide range of users. ### How do I register for DrivePlus App? After downloading the app, you will need to register using the details provided when you purchased your policy. ### What is the user rating for DrivePlus App? DrivePlus App has a perfect rating of 5.0 stars based on 1 review. ### Does DrivePlus App work with black box telematics devices? No, DrivePlus App is designed for app-only insurance and will not work if you require a black box telematics device to be fitted to your car. ### When was DrivePlus App first released? DrivePlus App was first released on June 21, 2013. ## Version history (last 5 releases) ### 2.5.8 — 2025-10-19 General improvements, bug fixes. ### 2.5.7 — 2025-07-09 Performance improvements and bugfixes ### 2.5.5 — 2025-06-18 Bugfixes and improvements ### 2.5 — 2023-07-04 Maintenance update. ### 2.3 — 2022-03-21 Maintenance updates ## More apps by Direct Line Insurance Group Plc - [Green Flag](https://appshunter.io/ios/app/green-flag/id986052194) - [DrivePlus Plug-In](https://appshunter.io/ios/app/driveplus-plug-in/id1016487454) - [DriveSure App Only](https://appshunter.io/ios/app/drivesure-app-only/id1510575312) - [DriveXpert App](https://appshunter.io/ios/app/drivexpert-app/id1510575863) - [Churchill](https://appshunter.io/ios/app/churchill/id6504571579) All apps by Direct Line Insurance Group Plc: https://appshunter.io/developer/657695053 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-13.*