# DrivePlus Plug-In > Telematics app for personalized driving feedback and insurance savings. (iPhone/iPad app by Direct Line Insurance Group Plc.) - Source: https://appshunter.io/ios/app/driveplus-plug-in/id1016487454 (this page in markdown: same URL + `.md`) - Developer: [Direct Line Insurance Group Plc](https://appshunter.io/developer/657695053) - Category: Finance - Price: Free - Rating: 1.43/5 from 90 App Store ratings · 20 written reviews indexed - Age rating: 4+ - Requires: iOS 12.0 · 40 MB - Languages: American English - Released: 2015-08-07 - Data updated: 2026-08-13 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/driveplus-plug-in/id1016487454/reviews.md ## What is DrivePlus Plug? DrivePlus, Direct Line’s telematics Box app, provides individual personalised feedback related to your insurance proposition using driving data collected from your Telematics Box. It summarises your driving data collected by your Box and is designed to help you improve your driving skills. The safer you drive the less you could pay. Who is DrivePlus Plug-in for? This app is for new drivers who have purchased a DrivePlus Box policy with Direct Line. ## Key features - Personalized driving feedback - Driving data summary - Improve driving skills - Potential insurance savings - Telematics box integration ## Recent user reviews (10 of 20) All indexed reviews: https://appshunter.io/ios/app/driveplus-plug-in/id1016487454/reviews.md ### 1/5 — Crashes all the time *2024-07-14* After using this app for 3 years it now crashes every time I open it up. I delete and reinstall- it works once and then crashes again. Totally useless. **Developer response:** I'm sorry to hear the app keeps crashing, please send an email to support@directline.com and we'll investigate this for you. Lisa ### 1/5 — App constantly crashes *2024-01-30* My driving score is fine but the app constantly crashes to the point I can no longer open the app. What is the point in having a system that rewards/penalises them for their driving if you cannot monitor your driving. Really poor from developers. I would expect more from direct line. **Developer response:** I'm sorry to hear you're having problems with the app. Please send an email to support@directline.com with your policy number and a brief description of the issue you’re having so we can investigate it for you. Lisa ### 1/5 — Crashing *2022-11-18* App installed on two different iPhones continuously crashes when trying to open, obviously not been updated to work with the latest IOS version. Have deleted and reloaded to no effect. Is an update in the works as every recent review is the same? **Developer response:** I’m sorry you’re having issues with the app crashing. Please send an email to support@directline.com, with a description of the issues you're having, and we'll look into this for you. MJ ### 1/5 — Keeps crashing *2022-10-23* App is constantly crashing. Only way I can get it to work is to delete the app and reinstall it. It then works for about 2 days before it starts crashing again. Apparently my journeys are still being monitored, but I’m not able to check them. **Developer response:** I’m sorry to hear that the app keeps crashing. Please send an email to support@directline.com with your policy number and a brief description of the issue you’re having so we can investigate it for you. Lisa ### 1/5 — Extremely Penalising and needs a new format *2022-08-29* Overall the App is user friendly, however it is strangely stupid and is always penalising. The system also has a major flaw as it is judging you by the area and roads you are driving on. Which is extremely stupid as it says that I should not drive on my local roads as they are too dangerous. Which is impossible to avoid and the black box should be judging your driving not the area. Also I always drive carefully, however due to traffic the speed always varies. For which the app says I have a late reaction to hazards🙄. The app is very stupid and needs to be fixed. **Developer response:** Thanks for leaving a review. The scores are not only based on how you drive but also on how dangerous the roads you drive on are. We know it can be frustrating and understand that you're not going to be able to change the time you have to travel or the route you use. If you'd like us to look into your scores in more details, please send an email to support@directline.com and we'll take a look at some of your journeys. Lisa ### 1/5 — Cancel it now if you can. *2022-06-15* Our plug-in went wrong. But we don’t drive that car often so we didn’t notice the device had stopped responding. Next thing we’re having our insurance cancelled. Do not use this product at all. Cancel it if you can. **Developer response:** I'm sorry to hear this. We normally send 3 emails and a letter to let you know if there's an issue. If this is not the case and there's been an error, please let us know in an email to support@driectline.com, so we can investigate it for you. Lisa ### 1/5 — Needs redoing completely *2022-06-01* I have no problems with the black box and records. It’s the app itself that i cannot get to with. Every time I go to log on after not using it for a few days, it doesn’t recognise my password so I have to reset it. And even then sometimes it doesn’t work!! This time I entered it three times correctly (I wrote the password down) and it has locked me out!!! I have to ‘call’ to unlock it which won’t happen as I cannot call! Also, If I ever truly get into the app, all the journeys are back to front as well. At least they were the last time I got in, which was about a month ago! **Developer response:** I’m sorry to hear you’re having problems with the app. Please contact us at support@directline.com with your policy number and a brief description of the issues you’ve raised, so we can help fix them. Lisa ### 3/5 — Issues with crashing *2022-04-20* I’m having issues with the app crashing as soon as I open it… deleting and reinstalling it fixes for issue for the first couple of times I open it but then goes back to immediately crashing. But other than that does what it says on the tin! **Developer response:** I'd like to get some help for you on this. Please send an email to support@directline.com with a description of the issues you're having, and we'll take a look at it for you. Tori ### 5/5 — No issues *2021-11-02* I thought this was great. Yes the app does penalise you for silly things but it’s just a score and it does not affect your policy. I just drove normally (sometimes over the speed limit) and at all time of the night and I never once had any messages about having my policy cancelled or more expensive. Will be going back on for a second year after a very hassle free normal driving experience! Honestly didn’t notice it was in, and never bothered to check my score on the app because it actually doesn’t matter to the policy at all. **Developer response:** I'm really please to hear you're enjoying the telematics and seeing the side that is not affecting the way you drive. Thanks for the five stars. Tori ### 1/5 — Would give this app 0 stars *2021-07-18* Awful app & black box. Cannot have the garage move my car without it scoring me a 1 for it moving a centimetre which is not right. Bad scoring system, you get such low scores for the road you drive along and the time of day! - try to go gym after work because I have off peak so can only go in the night and will give you score of 20 or less because of time/ road 🤡. Some times my app would show that I’ve traveled over to Spain and Egypt, when I just went to Asda or work? Like can you fix this system please! The whole thing is a joke . Cannot wait for the policy to be over, AVOID 🤕. **Developer response:** I'm sorry you're having problems with the app and the way it records. Please send an email to support@directline.com with a description of the issues you're having, and we'll take a look at it for you. Tori ## Frequently asked questions about DrivePlus Plug ### What is DrivePlus Plug-In? DrivePlus Plug-In is an app from Direct Line that uses data from your Telematics Box to give you personalized feedback on your driving. It's designed to help you improve your driving skills and potentially reduce your insurance premiums. ### Who is DrivePlus Plug-In designed for? This app is specifically for new drivers who have purchased a DrivePlus Box policy with Direct Line. It aims to support them in developing safer driving habits. ### How does DrivePlus Plug-In help save money? The app provides feedback on your driving behavior. By driving more safely and demonstrating good habits, you could potentially pay less for your insurance, as indicated by the app's goal to help you improve your driving. ### What kind of driving data does DrivePlus Plug-In collect? DrivePlus Plug-In summarizes driving data collected from your Telematics Box. This data is used to provide individual, personalized feedback related to your insurance proposition. ### Is DrivePlus Plug-In available on Android devices? Based on the provided information, DrivePlus Plug-In is supported on iPhone and iPod devices. Compatibility with Android devices is not specified. ### How often is DrivePlus Plug-In updated? The latest version of DrivePlus Plug-In is 1.29.4, which was last updated on March 31, 2022. This indicates a history of updates, though the frequency is not precisely detailed. ### What is the user rating for DrivePlus Plug-In? DrivePlus Plug-In has a user rating of 1.4 stars based on 90 ratings. This suggests that users have had a generally negative experience with the application. ### Does DrivePlus Plug-In have ads? No, DrivePlus Plug-In does not contain advertisements. The app is free to use and does not feature any in-app purchases either. ## Version history (last 5 releases) ### 1.29.4 — 2022-03-31 Fixed a bug where the start and end pin of the journey wasn't being presented correct. Also bug fix to loading errors of the Score History graph. ### 1.29 — 2022-02-25 Fixed a bug on the quarterly score screen. ### 1.28 — 2022-01-07 New Launch Icon. ### 1.25 — 2021-03-16 Fixed a bug where some users were seeing duplicate journeys. ### 1.23 — 2020-10-07 Built with iOS 14 libraries. ## More apps by Direct Line Insurance Group Plc - [DrivePlus App](https://appshunter.io/ios/app/driveplus-app/id657695050) - [Green Flag](https://appshunter.io/ios/app/green-flag/id986052194) - [DriveSure App Only](https://appshunter.io/ios/app/drivesure-app-only/id1510575312) - [DriveXpert App](https://appshunter.io/ios/app/drivexpert-app/id1510575863) - [Churchill](https://appshunter.io/ios/app/churchill/id6504571579) All apps by Direct Line Insurance Group Plc: https://appshunter.io/developer/657695053 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-13.*