# DriveXpert App > Telematics insurance app for young drivers monitoring driving behavior via GPS. (iPhone/iPad app by Direct Line Insurance Group Plc.) - Source: https://appshunter.io/ios/app/drivexpert-app/id1510575863 (this page in markdown: same URL + `.md`) - Developer: [Direct Line Insurance Group Plc](https://appshunter.io/developer/657695053) - Category: Productivity - Price: Free - Rating: 3.82/5 from 11 App Store ratings · 20 written reviews indexed - Age rating: 4+ - Requires: iOS 15.2 · 42 MB - Languages: Canadian English, Arabic, Dutch, Canadian French, German (Germany), Greek, Hebrew, Italian, European Spanish, Swedish - Released: 2020-08-05 - Data updated: 2026-08-13 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/drivexpert-app/id1510575863/reviews.md ## What is DriveXpert App? DriveXpert is our affordable telematics insurance policy, designed to help young drivers get on the road. The app monitors your driving via GPS on your smartphone and enables you to keep track of your driving score, while also providing feedback to help you become a smarter, safer driver. Once you’ve downloaded the app, you will need to register using the details used to purchase your policy. Terms and conditions apply ## Key features - Driving behavior monitoring - GPS tracking - Driving score calculation - Safety feedback - Policyholder registration ## Recent user reviews (10 of 20) All indexed reviews: https://appshunter.io/ios/app/drivexpert-app/id1510575863/reviews.md ### 1/5 — DO NOT USE *2026-08-04* I had the privilege of getting threatened of having my car insurance cancelled because the geniuses working at this company forgot to send me an email about setting up the box If you drive in an area of ‘high crash risk’ or drive at times of day which are also ‘high crash risk’ you will get marked down. Ive had two different black box companies, and they never had me for these two things. Awful and rude customer service, avoid this company at all costs. ### 5/5 — Driving *2026-05-01* Great app. Makes you wonder why all insurance companies don’t use this. Helps me but sometimes I forget I’ve got the app. **Developer response:** Thanks for your feedback. We’re really pleased to hear the app is helping. Lisa ### 1/5 — WORST THING EVER *2025-08-01* I genuinely almost NEVER leave reviews but wow. When the app does actually work and doesn’t just tell you to ‘turn on background app refresh’ even though it already is on, it is the worst thing in the world. You can’t make calls on handsfree because it marks you down for phone usage, even though you don’t have to touch your phone to answer it. It logs every single journey, even when you’re not driving, so every single time you travel you have to remember to note on the app that it wasn’t you. It marks you down ridiculously for where and when you are driving, even though it is sometimes unavoidable where/when you drive, especially when shift working. Honestly just do not bother, makes me angry how bad it is and like I say I almost never leave reviews, and if I do it’s usually only if something is really good. This is the OPPOSITE. **Developer response:** Thanks for taking the time to leave a review. We're sorry the app hasn’t met your expectations. If you'd like us to look at your journeys in more detail, please contact us at support@privilege.com. Lisa ### 1/5 — Hate it so much *2024-09-24* Worst app going I have to track my journeys with it for my insurance and it’s so annoying it’s practically impossible to get a high score I don’t know what they use to track speed but it’s very inaccurate I go the speed limit sometimes I go like 10mph below the limit on a empty road and my score still comes back as high speed plus it’s so annoying that they mark you down for driving in bad areas there’s nothing I can do to help that I drive 2mins away from me to the gym and I always get low ratings because I’m apparently in a bad area such a joke **Developer response:** Thanks for taking the time to leave a review. Please send an email to support@privilege.com, and we'll go through your scores with you. Lisa ### 1/5 — App issues *2024-09-04* Not great, it’s so harsh on short journeys when I'm not driving an hour to work/school etc everyday, ultimately giving me a low average score which doesn’t reflect my driving. It also is terrible at tracking my journey as I will look at the logged journey and it would say I was driving across a field or houses which causes me to not be able to mark the journey as it will give me a low score. Not a great app or insurance with little communication when expressing these issues within the app. Pay the extra 100 to a more recognised insurance. **Developer response:** Thanks for taking the time to leave us your feedback. Please send an email to support@privilege.com and we'll take a look at your journeys for you. Lisa ### 1/5 — The most stupid thing I’ve ever come across *2024-08-05* ** PLEASE DELETE YOUR INSURANCE WITH THIS COMPANY AND SPEND A LITTLE MORE MONEY IF NEEDED TO GET ALTERNATE INSURANCE, THIS APP IS A JOKE.** Didn’t realise I had to download this app and record journeys before I took out my insurance, thank god for a 14 day period at the start of my insurance where I can cancel without getting charged fees. This app is a joke. It’s not accurate whatsoever and records every single journey whether you’re a passenger in another car or other mode of transport. Then you have a certain amount of time to manually go on and click on each journey whether you were actually driving or not. There’s a limited amount of time to amend them before it’s stored. It’s not accurate at all and quite frankly I cancelled and didn’t care if my insurance was £100 more as I am not spending my time rifling through this trash app. I’m 29 and own a 2018 golf type R, I have no doubts this app would have increased my insurance next year, even if I spend hours of my time changing any journeys to being a passenger or on alternate transport. Moreso it states my insurance may be cancelled if I don’t log a journey in 14 days… I’m going away in 2 months for 16 days abroad so what the hell would have happened then anyway? Probably cancelled and having to pay fees. Quite honestly the worst thing I’ve ever come across. **Developer response:** Thanks for taking the time to leave a review, we appreciate your feedback. Lisa ### 1/5 — Most terrible black box app I’ve ever used *2024-08-03* Having been on a few black box policies, this app is absolutely the worst. My past policies, I’ve consistently had scores 70-90 on every journey. I have seen consistent metric in other apps like this to describe my journey. This one? Well, it ranges to say the least. This one seems to randomly generate a number, throw a “high risk” road tag at the quietest residential street with no crash history, and call it a day. This is not a review written by someone who can’t drive, who is annoyed their app is telling them so. This is a completely sane driver (don’t ask me - ask my previous apps that do the same thing!) who is getting completely arbitrary scores. A score of 50 for a journey took mostly at 20 miles per hour, at a snails pace of acceleration, through a quiet area, at the best time of the day? Nope, that’s gonna be a medium acceleration warning. Oh, and stop driving on that high crash risk street with, um… one small roundabout and a few shops. And god forbid, a pedestrian crossing! Can only imagine the scores of people who actually drive on remotely dangerous roads. Then again, this app probably thinks they’re perfectly safe! To the company who uses this app - I truly hope you are not making decisions on people’s policies with this thing. Can see some complaints coming, if you’re not inundated with them already. A word of advice from a customer: make life easier for yourselves - sort your app out! **Developer response:** Thanks for your feedback. If you'd like us to go through your scores, please send an email to support@privilege.com, we’ll be happy to go through them with you. Lisa ### 1/5 — Utter rubbish *2024-07-12* Has to be one of the worst apps I’ve ever used. Pros: slightly interesting to see a journey you’ve done. Cons: where do I start…. Says I’ve used my mobile when driving. Wrong! Even when put in the glovebox it still says it’s been used. I can only put this down to it detecting notifications. Doesn’t detect when car has stopped, it even tracked me walking around the shops for 20mins! Made even worse when having your phone to pay at the petrol station which then says you’ve been using your phone whilst driving! Time of day, this thing doesn’t know night from day. Driving at night I can understand but in the summer at 7pm when the sun is shining, what’s the problem? It penalises you for driving to work and then driving home. Slow and buggy, this app is hardly ever updated. It only gives you 3 days to confirm your journey, but I’ve been caught out multiple times in taxis and buses etc. it should alert you when the time is close that you need to confirm a journey. Overall rubbish, I only had to get this with my insurance and I will happily pay not to have this terrible app. Also, where is all that data on my journeys going….. **Developer response:** Thanks for your feedback. Please send an email to support@privilege.com, and we'll be able to go over the points you've raised in detail. Lisa ### 1/5 — Isn’t accurate *2024-03-01* I was puzzled why I had scores around and below 80 when I considered my driving to be at a high standard. I tested the speed score over ten journeys making sure I kept below the speed limit. The app still gave me 78 out of 100. It showed low scores for quick acceleration and harsh braking when there wasn’t any. It even gave me a low score for using my mobile even though I left it on the back seat of the car. Makes no sense. If you get low scores will this mean a increase in price next year when you renew? **Developer response:** Thanks for taking the time to leave a review. If you’d like us to take a closer look at the journeys you’ve described, please send an email to support@privilege.com, with a brief description of the issues. Lisa ### 1/5 — Absolute rubbish *2023-06-25* Wouldn’t even give this 1 star. Giving me a “poor” for driving at 7pm, am I supposed to leave work early? A poor for “harsh braking”. Sorry but I don’t think these people understand how bad the roads are here. Narrow roads with people parked either side - am I supposed to drive into the cars coming towards me?? Has me fuming. My driving was perfectly safe yet my scores have always been below 50. Extremely annoying. Also, the road risk section?? How is every single road near me considered a high risk for crashes? Where the hell else am I supposed to drive??? Every road is the same, this needs to be sorted out. I urge the developers to please look into this ASAP. I am enraged about this. It’s just given me a 17 for moving my car into the driveway from outside the house. I am beyond infuriated about this. **Developer response:** We’re always looking for ways to improve our app, so we’re grateful for your feedback. If you’d like us to take a closer look at the journeys you’ve described or if you need anything else, please contact us at support@privilege.com and we’ll be happy to help. Lisa ## Frequently asked questions about DriveXpert App ### What is DriveXpert App? DriveXpert App is a telematics insurance policy app designed to monitor driving behavior via smartphone GPS. It provides a driving score and feedback to help young drivers improve their safety and smartness on the road. ### How do I register for DriveXpert App? After downloading the app, you will need to register using the same details you used when purchasing your policy. Terms and conditions apply to the registration process. ### What devices does DriveXpert App support? DriveXpert App is available for iPhone and iPod devices. It is designed to run on these Apple mobile platforms. ### What is the age rating for DriveXpert App? DriveXpert App has an age rating of 4+. This indicates it is suitable for a wide range of users, though its primary audience is young drivers. ### How often is DriveXpert App updated? The latest version of DriveXpert App is 1.7.7, last updated on October 19, 2025. Updates aim to improve functionality and reliability. ### What is the user rating for DriveXpert App? DriveXpert App has an average rating of 3.8 stars based on 11 ratings. This reflects general user satisfaction with the app's features. ### Does DriveXpert App have ads? No, DriveXpert App does not contain advertisements. It is a free application focused on providing its core telematics services without ad interruptions. ### Can DriveXpert App export driving data? The provided information does not specify if DriveXpert App allows for the export of driving data. Its primary function is monitoring and providing feedback within the app. ## Version history (last 5 releases) ### 1.7.7 — 2025-10-19 General improvements, bug fixes. ### 1.7.6 — 2025-07-13 Performance improvements and bugfixes ### 1.7.5 — 2025-07-08 Bugfixes and improvements ### 1.7 — 2023-07-04 Maintenance update. ### 1.5 — 2022-03-21 Maintenance updates ## More apps by Direct Line Insurance Group Plc - [DrivePlus App](https://appshunter.io/ios/app/driveplus-app/id657695050) - [Green Flag](https://appshunter.io/ios/app/green-flag/id986052194) - [DrivePlus Plug-In](https://appshunter.io/ios/app/driveplus-plug-in/id1016487454) - [DriveSure App Only](https://appshunter.io/ios/app/drivesure-app-only/id1510575312) - [Churchill](https://appshunter.io/ios/app/churchill/id6504571579) All apps by Direct Line Insurance Group Plc: https://appshunter.io/developer/657695053 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-13.*