# Drizly - Get Drinks Delivered — user reviews > 53 indexed App Store user reviews of Drizly by Drizly, Inc., rated 4.82/5 from 163,579 ratings. - Source: https://appshunter.io/ios/app/drizly-get-drinks-delivered/id574731947/reviews - App overview in markdown: https://appshunter.io/ios/app/drizly-get-drinks-delivered/id574731947.md - Rating breakdown: 5★ 150,021 · 4★ 7,104 · 3★ 1,740 · 2★ 772 · 1★ 3,942 ## What do users think of Drizly? Overall sentiment: negative **Pros** - 🚀 Fast delivery - 👍 Friendly delivery drivers - 🚀 Convenient alcohol delivery - 👍 Great customer service **Cons** - 🐛 Inaccurate delivery estimates - 🐛 Unreliable order tracking - 🐛 Inconsistent service quality - 🔒 Privacy/security concerns with ID scanning - 💰 High delivery fees and minimums **Commonly reported bugs** - Orders marked as delivered when not received - Difficulty canceling or modifying orders - App crashes and glitches **Most requested features** - Allow choosing preferred local store - Improve order status notifications - Add map tracking for deliveries ## Newest reviews (17 of 53) ### 3/5 — Open notes to outside companies or mandate *2023-04-15* So I bought 3 bottles of wine in a city I just moved to. Apparently you outsource to other companies which is fine with me. But I had notes to delivery driver to deliver to the backside of the apartment building since this old building does not connect the front and back. OkPuff - which is the company it is outsourced to- sent me a text saying where are you? I ended up walking around and explaining why I was waiting in the backside of building to the individual that dropped off the order. I explained why I was not out front… he showed me his app on OkPuff and some apps that utilize that app communicate notes but apparently Drizzly does not pass in the integration these notes… as a software programmer there is no excuse for this. Fix this! Passing delivery notes between apps should not be an issue… especially from customer to delivery driver to expedite delivery and improve customer service. Fix this. ### 4/5 — It’s very good. Not great. *2022-12-17, version 5.0.0* It’s very good for providing the service it does. The app is quirky- if you want to keep the rather excessive fees limited to one shop shopping, your choices get limited fast. This is obviously due to the two facts there are thousands of options (in sizes, prices and labels) that most small participating liquor stores cannot stock and that the app offers EVERY known size and label, making the one stop shop far too confusing to happen. Say you want 375 ml of Schmirnoff, a 750ml bottle of extra dry Carlo Rossi vermouth and six bottles of Angelina vin de table all from one store nearby. You’ll spend 20 minutes trying to figure out how to buy the whole batch from one shop. Very frustrating… And that’s why I rate the app with 4 stars, not 5. ### 2/5 — Inconsistent overtime *2022-07-01, version 4.0.1* I started Drizly back in December 2020, as a gift for a family, the first purchase was good, it was scheduled and came at the right time. Then I decided to use it myself over the past year, and since then, less stores have been on the app, and they take longer than ever before. Even worse, apparently almost all of the few stores that are left on the app (based on my location) are RELYING on Uber and the Uber takes so long to get to the store (which means evening longer for it to get to me). Especially in 2022, I’d buy from a store on Drizly, then it would take almost 2 hours for an Uber to get to the store, and canceling is a hassle in 2022 than in 2021. So I can’t do Drizly anymore (I even tried to buy a bottle this same day doing this review and it was taking too long). Over the past 2 years, I’ve seen stores that I bought from and had good service disappear and the remaining stores take so long. I bet I could buy 5 Large pizza pies from Dominoes and it would arrive in 1 hour before an order of 1 bottle of liquor from Drizly lol. I’m sorry, but my experience. ### 2/5 — Bad service, indifferent to helping me *2022-06-06, version 4.0.0* I am only giving 2 stars because until this last weekend, I LOVED Drizly. This last weekend I tried placing an order for delivery in time for a brunch I was hosting. Well my order was canceled due to a payment error. After calling my bank and determining nothing was wrong with my card, I tried again. Canceled. I got an email requesting I confirm my info. I replied. Whoever from Drizly responded I hadn’t filled out the requested info; he clearly had not scrolled down to see where I did. I told him never mind and ordered from UberEats. I preferred Drizly to UberEats so I tried again to order more bottles for an NBA Finals viewing party I was hosting yesterday. Again, canceled. I tried asking what was wrong. No reply all night. So I went back to UberEats. I tried to follow up this morning, as I am a regular of Drizly. Got a formulaic “we can’t process your orders with the info provided” email. No explanation. So I replied asking why, given I have used Drizly regularly with all the same info for two years with no incident. Nothing. So I followed up with a message stating I would hate to go but it looks like I can’t use Drizly anymore? Got a reply saying they will close my account. No effort to help or save my business. I guess UberEats it is. Disappointing. ### 3/5 — Good service. Very bad app design *2022-05-28, version 3.34.1* I’m in Brooklyn so the convenience of delivery is very much appreciated for someone without a car. And for the most part, I’ve had great service (as far as deliveries go). However, I’m constantly being bombarded with ads. A new one (for instance) constantly goes full screen animation anytime I use the back button. Very annoying. Searching for categories is a bit disorganized. Some categories aren’t even listed at the top, and I would never find them had I not decided to go down the endless page scroll. After ordering, my current order is buried under favorites? Took me awhile to figure out that’s where it was, as I scrambled to find the status of my order after exiting the order delivery screen. Also the delivery ID verification software NEVER WORKS. I can’t tell you how many times I’ve stood outside in the dark, or rain, while some poor delivery person struggled with scanning my ID, only to give up and type it in manually. Honestly, the thing that keeps me coming back is not the app, per se, but the fact that the local liquor stores send really nice people over and even give me free snacks if they notice I’ve ordered a large amount. ### 2/5 — Great, but not… *2022-01-26, version 3.30.0* Timing was excellent. One of the fastest app-to-door deliveries I’ve ever received across any platform. However, the driver/delivery person was not wearing a mask. Sure, it’s not mandated where I am anymore but I think it’s at least courteous for delivery drivers who will be interacting face-to-face with you to wear one. The problem was that he made a comment that I’m young and don’t need to wear it. Sure, but my 60+ parents need me to wear one. Which I told him. I also told him I think it’s courteous to wear one. He made a few more boomer, “covid world” comments. I probably won’t be using this service again because of how uncomfortable this conversation made me. Drizly, I’m not asking you to mandate your drivers to mask up, but I at the very least don’t expect underhanded comments from your drivers about my choice to not catch COVID. Train them better. ### 1/5 — THIS REALLY DESERVES ZERO STARS *2021-08-25, version 3.26.0* I’ve tried other liquor delivery apps and never went through what I went through with this app. Like they say “if it ain’t broke don’t fix it”, I should have never even gave this app the benefit of the doubt. Based on my first experience I would not use it again or recommend anyone I know to use it. Every time someone mentions it I tell them don’t do it to yourself and proceed to tell them what my experience was like, I’ve saved a bunch of people from the nightmare I went through. Not only does it not come in 60 minutes I never got my order at all. Called the liquor store multiple times SINCE YOU CANT TRACK YOUR ORDER and all they can say oh it’s coming in 20 minutes. wasn’t until about 2 hours after I didn’t get my order that the delivery driver finally decided to reach out he said he had other deliveries and that he wasn’t coming to me and for me to cancel my order out. ### 2/5 — Bad service *2021-07-11, version 3.25.7* The only reason I’m giving 2 starts is because the customer service representative I spoke to 3 times was super pleasant, otherwise it’d be 1 star. When I placed my order, my driver was 10 minutes away from my location. Within 15 minutes of placing my order it said they were on the way. My driver gradually got farther and farther away from my location. When they were about 25 minute away, they called to say the store didn’t have what I wanted, which was weird considering they said they were on the way with my delivery. I called customer service after 50 minutes of the driver continually getting farther away, and the customer service rep called me back and said my driver was 15 minutes away. 15 minutes later, my driver is still about 20-30 minutes away from my location based on the map. I called the customer rep back and requested my order be cancelled and my money be refunded, as my driver was right down the road from me at the start of this ordeal and now an hour and a half had passed and they were still no where close. Point being, if you can wait an hour and sober up enough to drive to the store yourself, do it because chances are your driver will take just as long if not longer. **Developer response:** Hi, We’re sorry to hear about your recent experience. Can you please follow up with our Consumer Experience Team at support@drizly.com? We’d love to verify that there are not any outstanding issues and provide you more information. ### 1/5 — Very disappointed *2021-04-17, version 3.24.23* Totally unreliable. Especially for a gift. I tried to order a delivery gift for a friend for her birthday while I was out of town and ended up having to get a refund. First- they contacted my giftee that it was coming, which I was hoping was a surprise. Then when it was supposed to be delivered... I got a notification the driver “was outside”. That was it. I texted my friend to let her know and she looked and no one came to the door or anything. My status was changed to “packed”. I had to try to contact them through the only contact they have... a submission. I finally got an email hours later Saying they could t deliver after attempting to contact me by phone . The only number they had was mine and I never received a text or a call. I was told my order was delivered back to the store and I had to contact the store. I finally did and just cancelled my order and ruined my bday surprise for my friend. Poor communication indeed. I will likely not use this again.... not reliable! ### 4/5 — Wait Times A Little Inaccurate *2021-04-04, version 3.24.23* Overall great app. I was hoping this existed and to my surprise it did. Could use more drivers in my opinion. I know COVID could delay but they shouldn’t advertise 45-55 minutes if it won’t be here until after. Placed order at 11 and did not receive my order for 2 hours. I was starting to worry because I read reviews after saying people didn’t receive orders until the next day or many hours after. Luckily the driver arrived and everything was good to go right before I was going to go to the store myself. I wish they would send a notification or something keeping you updated on your order I was starting to feel like it was never coming but I did get my order and it was still cold. ### 1/5 — Unprofessional mess *2021-02-25, version 3.24.19* Zero stars if I could. I tried this service for the first time and am extremely disappointed in it and their customer service. I ordered one bottle of margs for dinner for my friend and I at her house. I got a call over an hour later from door dash saying that my order had been cancelled, but the app said my order was still in the works. I emailed Drizly asking about my order. The app fine print says that if I cancel I might be charged $5, and I was trying to avoid that because it wasn’t my error. Finally after the second email and over 2 hours later I received a response from Drizly telling me to give them another hour to see if it showed up. I asked to cancel and for a refund because I had left my friends house at this point (almost 3 hours after I ordered). My order was canceled, but then the next morning I received an email that I actually WOULD be charged because it had been delivered late at night. Overall I was charged almost $40 for one bottle of margs from a liquor store 10 min away that was delivered almost 4 hours after I ordered that I never received. **Developer response:** Hi there, We're sorry to hear about your recent experience. Can you please follow up with our Consumer Experience Team at support@drizly.com? We'd love to verify that there are not any outstanding issues and provide you more information. ### 4/5 — Need a search my store function *2021-02-15, version 3.24.18* The app is definitely convenient but I am having trouble figuring out how to search by store. The way it’s set up now, I’m spending way too long finding everything that I want without having to split the order which is pretty annoying. for instance, the other day I wanted A particular brand of wine and I also wanted vodka. After finding the brands I wanted, I clicked on them only to discover that they’re not at the same store. So I have to scrap my cart and start over again and try to find the selections again and hope that the same store has them both or I have to scrap the cart again. I’d rather not have to wait for a split order. I want what I order all in one go. Please add a function where we can choose a preferred local store and order entirely from their selection. Thanks. ### 1/5 — Awful Everything *2021-02-12, version 3.24.18* I was very excited to place a Drizly order and get some booze that’s not available at my local liquor store. I placed the order at 4pm and chose to have it delivered between 6 and 7pm. I got a notification around 6:30 saying the order was on the way. I got a notification at 7:30 saying the delivery driver was outside with my order. He was not. At 7:45 the status of the order was changed to “Delivered” even though it clearly wasn’t. I reached out to Drizly and they got back to me an hour later saying they had no way of checking the status of the delivery. By 10pm I gave up hope and didn’t even feel like having a drink anymore. I decided to go to bed. At 11:18pm the driver called me saying he was outside with my order. I had to get out of bed, put clothes on and meet him outside. I would have canceled the order, but didn’t have the option to because the order was essentially not active having been marked as delivered. Do not use this app. You could walk back and forth to your closest liquor store 3 or 4 times in the time it takes Drizly to deliver your booze. **Developer response:** Hi there, We're sorry to hear about your recent experience. Can you please follow up with our Consumer Experience Team at support@drizly.com? We'll follow up with the retailer partner's driver regarding the delivery driver immediately. ### 2/5 — Just call your neighborhood liquor store. Safer, faster *2021-01-16, version 3.24.14* we’ve used Drizly for 6 years and enjoyed the convenience even if their inventory system is NEVER up to date and the store would end up calling to tell us half our items were out of stock. But since pandemic hit, there’s been not much change in their policies. I get that they need to see an ID but after dark, your ID won’t scan through a glass door. You’re going to have to be face to face with your delivery guy. Many times I’ve had to ask the driver to take the mask off their chin and put it on their face. Then there’s an endless and awkward exchange as they manually enter you ID and mess up, backspace. I timed the last one at 8 minutes. Outside, thankfully but think about 8 minutes breathing in your couriers breath 2 feet away when you were trying to be safe and stay home. They all say the same thing DRIZLY REQUIRES US TO DO THIS. Now we just call the neighborhood liquor store. They’re cheaper, quicker and leave the sh outside our door because they know us. Drizly it’s been real and it’s been fun but it’s now a pandemic and you need to not require me to catch a plague to have a couple beers in front of a tv. **Developer response:** Hi there, We're sorry to hear about your recent experience. Can you please follow up with our Consumer Experience Team at support@drizly.com? We'd love to verify that there are not any outstanding issues and provide you more information. ### 1/5 — It’s a ripoff *2020-12-01, version 3.24.11* It’s a ripoff for the customer that gets absurd fees for products and late deliveries, and it’s a ripoff for the retailer that has to carry over all the fees which amounts for more than 50% of the profits. And even if money or your community is not you concern you have the issue of your data being mined by the big liquor corporations that pay Drizly for it. This “company” is as baseless as it could be, they don’t have the drivers, the liquor, the license... it’s just a marketing company making money off the poor mom and pop stores while they sell of your information. So please, if you have any respect for your local store. That is not making anything on the sales of the bottles due to how hard they force them to lower their prices. If you have any good memory in your heart about a time where our lives where not dictated by spineless boards and marketing companies that leech on all sides. If you have any love for anything that’s real, do not get this app. ### 3/5 — You still have some bugs to work out *2020-11-25, version 3.24.11* I use the app because hey... it’s alcohol delivery. But the app is seriously broken right now. Some of the issues: at random times I get “an error has occurred”. (Sometimes even during the payment process) When I open order history it says I have no orders until I pull to refresh. I’ll select a product and the not all the stores that have it show up in the list (if I browse to a store that wasn’t in the list it will show in stock). I get an email confirmation that shows my order but the app will be missing items (I have to call the store to verify that my order is correct). When I place an order, I can’t look at the current status unless I close the app and reopen it (it will show my previously completed orders and not the new one). Thankfully it does it’s job at a basic level, I order my booze and it gets delivered, but not without these annoying bugs. I would love if the devs added a map tracker system instead of text updates. But fix the basic functions first. **Developer response:** Hi, Thank you for writing to us and for the insight into your recent experience. Can you reach out to our Consumer Experience team at support@drizly.com so that we may we may troubleshoot your recent experience with more information? ### 1/5 — Driver harassed me *2020-09-06, version 3.24.2* I was harassed by a driver from Drizly, and that’s an understatement. He also stole my order. I was tracking my order the entire time and also was by the door the whole time. It said it was delivered, yet he never came. I reached out to the driver to see if this was a mistake and he started insulting me and trying to get MORE money out of me “if I wanted to get my order” That I PAID FOR?! Never got my order. He later texted me again about 30 minutes after this ordeal and started telling me how he knows more about me than I know. Was saying he knew which window led to my bedroom, what TV show I was watching (clearly peeping through my window), what car I drive, my dads name, where I work, etc. I reported him to Drizly and they said they would do something about this, but THEY DID NOT. Next time I ordered, about a month later, I got the SAME DRIVER. He was once again creepy and he purposely stalled my order 3 hours to get revenge or something for me reporting him. This company doesn’t care about the safety or well being of their customers clearly because I reported him the second time and they did NOTHING about it but a terrible apology. DO NOT USE DRIZLY. ## Most critical reviews (10 lowest-rated) ### 1/5 — Okay, but… *2023-10-01* Sometimes this delivery service works great, but I’ve had some issues. The customer service is slow and unhelpful, but recently I placed an order that was supposed to arrive around 5:15. At 5:17, I get a notification saying my delivery driver is here with my order. I head down to my apartment lobby, but there is no sign of a delivery driver or my order. Thinking perhaps someone stole my order somehow, I tried contacting customer support (but there was no option for this issue) and calling the store. Finally, I was able to get ahold of the store and tell them what happened, and apparently they were still on the way- either Drizly falsely completes orders after a certain about of time, or the store says it’s been delivered to give the illusion of good, quick service. I’m glad I called, but I received the order at 6:12, almost an hour later. I understand companies are busy and traffic is bad, I don’t mind waiting- what I don’t like is being lied to. If this is a problem with the store and not with Drizly, I still think it’s unacceptable- they shouldn’t allow this to happen, as I thought someone had stolen my order or I’d been scammed out of money, and started trying to get a refund. Hopefully they fix this issue. ### 1/5 — They messed up my evening and could NOT care less *2023-04-10* I ordered a beverage for myself and a bottle of wine for my wife, thinking we could have a nice evening together at our hotel. I requested Drizly contact me if the order had to be modified or substituted. Instead, I got an email 4 minutes later that stated my order had been “adjusted.” I clicked the email and saw they deleted the bottle of wine from my order. Ok, well, no wine, no order for me; I’ll reorder from someone else who can deliver the wine. I click cancel 1 min after receiving the email. Drizly says I cannot cancel. I contact their customer support and they more or less tell me to get bent even after I plead my case. The driver shows up and she’s an Uber driver. Drizly didn’t do anything but send the order to Uber. Save yourself the time and headache and just go directly through one of their “competitors” that is gonna fulfill the order anyway. They actually have customer service who will help you. Now I’m stuck in a hotel room with a sober wife. Would give this company zero stars if possible. ### 1/5 — If you only want wine, seltzers, or beer *2022-05-17, version 3.34.1* I genuinely cannot find anything on this app that doesn’t fall into those three categories, unless it’s non-alcoholic. Which is amazing, because they suggest that I look for whiskey, and have no whiskey, or scotch, or bourbon, or gin, the list goes on. And it’s not like those things can’t be found near me, I’ve been to the ABC that’s 10 minutes away, it has all of those things with multiple brands of each. The best part is that any time that I try to search for any of the things I actually want, I get a nice 5 minute long loading screen before it lets me know that there are zero results for the alcohol that I bought a month ago, not far from me. So essentially, I haven’t even used this app because I’m not gonna pay whatever ridiculous delivery fee to get crappy alcohol, or soda, that I don’t even want. ### 1/5 — Loved it…when it worked *2022-05-09, version 3.34.0* Placed an order for a bunch of wine to enjoy with friends for my birthday (today 😑). Had more than enough in the account to cover the cost. The order got declined. So I reached out to Drizly’s customer support to find out what happened. They said they needed additional information to process it. Ok, no problem. Sent that additional information. 6 hours went by and nothing. So I reached out again to see if there’s any kind of update, so I can know if I have to make other plans for my birthday (again, today) or not. The response was oh, if it’s en route contact the liquor store. It’s not en route. It hasn’t been reprocessed. Still no resolution, and I’ve wasted half the day on this. I’m not sure I could be more frustrated. So be warned, folks. It works great, until there’s a problem and you need customer support. Don’t waste important days like I did. Go through someone else if it’s actually a big deal. ### 1/5 — Thieves *2022-04-24, version 3.33.0* I just downloaded this app a few days ago to have an order delivered to me. I have never used an app like this and wanted to try it out. I placed an order and the first problem is that it took FOREVER to show when the driver was en route. I probably waited a good hour before the tracker showed that my order was en route and on the way. The second problem is , I never received my order. I repeatedly checked the tracking and it kept showing up as en route , I checked it again and it said my order was “delivered “ but when I checked outside of my house there was nobody there and nothing there. I called the liquor store and they claim they was waiting outside of my house but I never received a call or text message staying they were there. They then also claimed they “left it outside of my fence” ( which is also completely out of view ) but I checked there and my order was still nowhere to be found. I finally got tired of waiting around for this issue to be resolved and I contacted someone from the Drizly customer support by email MULTIPLE times requesting a refund for my money back and I have YET to receive a reply. They stopped replying to my emails when I asked for my refund so they pretty much stole $70 from me. I don’t recommend at all . Horrible communication and horrible service. ### 1/5 — Scam *2021-12-18, version 3.29.3* My first order with this app went great. My second order was a nightmare. First off none of the promo codes work for me but I still ordered. I had three separate transactions on my card, 1st: the amount of my order, 2nd: $1.99, 3rd: $4.82. I got no information on what the other two transactions were for. The driver never showed up or contacted me. I live in a very easy to navigate building, so I can only assume they never got out of the car. I was then told that my order was sent back to the store and I had to call the store to get the driver to come back out. Well obviously the store never picked up the phone. When I contacted the app I was told to cancel my order and pay the store a $20 restocking fee, on top of hoping I get a full refund including tip. This app may not be an outright scam, but there’s no way to protect you or your money if something goes wrong. Thanks to a A series of events that were out of my control I’m out $90 and the customer service department has completely stopped responding to me on the matter. I hope this helped someone before spending a bunch of money here. **Developer response:** We're sorry there was an issue with your order. The team is working through unexpected volume right now and are working to get back to folks as quickly as possible. We really appreciate your understanding and patience. We'll get this resolved for you. ### 1/5 — Drizly selling spoiled/tampered product *2021-11-29, version 3.29.1* tl;dr - They work with stores selling substandard or spoiled product and they will not do anything if you are smart enough to call them out on it. I ordered a relatively expensive bottle of cognac in NYC from their app. Upon opening the bottle it was clearly either spoiled or tampered with. Upon reaching out to support they told me they would send someone to pick up the bottle and return it to the store for exchange or a refund. This seemed like the appropriate level of customer service. When I replied back with times they could pick-up the bottle a different support person (this time someone in a Senior Customer Experience role) told that they reached out to the store who told Drizly that the product was properly sealed and packaged and that they would not be exchanging or refunding the product. Of course they would say that, especially since this particular brand is known to be tampered with. Out of principle I’m now taking this up with the proper authorities. Avoid this app. ### 1/5 — WORST EXPERIENCE! *2021-10-12, version 3.27.3* Had the worst experience ordering from Drizly. First of all, my order was over $76. Received a notification that my order was on the way about an hour after I ordered. Never heard anything after that and never got a call from the driver. Waited a while longer and then checked the app only to find that my order had been marked as delivered. I am under the impression that the driver has to see me and take a pic of my I.D. before they can deliver the alcohol, so this makes no sense. I called the liquor store and they couldn’t do anything so they gave me Drizly’s customer support number. Called Drizly and they said they couldn’t do anything either since the driver was a DoorDash driver. Drizly said they’d contact DoorDash and get back to me. It’s been almost 3 days and still haven’t heard anything and still haven’t received a refund for the load of alcohol I ordered that never showed up. Very upset that this situation has been so stressful and that the 3 companies I’ve had to contact have not been helpful. Would very much so appreciate my $76 back. **Developer response:** Hi, We’re sorry to hear about your recent experience. Can you please follow up with our Consumer Experience Team at support@drizly.com? We’d love to verify that there are not any outstanding issues and provide you more information. ### 1/5 — Not available for use in my area 🙁 *2021-08-29, version 3.26.0* I've been seeing TV ads for this app several times an hour, so decided to give it a try. I soon discovered the service is not available in my area. Why are they spending advertising dollars in my area if I can't use it here? Sad. After submitting my review, the developer responded indicating "There does not appear to be an account registered to this email address. If you could please provide an order number, email address or phone..." I guess they missed the main gripe of my review... the app tells me the service is not available in my area. It did not ever get to the point of placing an order successfully, since the app tells me the Drizly service is not available in my area. Thus no order number! The user has no way to know this BEFORE downloading the app, and inputting details for an order, wasting my time for a delivery that they can't provide! ### 1/5 — No delivery or response. Lost $50 to this app. *2021-08-29, version 3.26.0* I ordered some drinks to my apartment Friday night. They said they wouldn’t get there till around 11:44 pm but oh well better late than never. I got a text from the app saying that the order was on the way at 10:52 pm which sounded great to me. A little after midnight I got a notification that my order was delivered but nothing was there. I emailed the support team who were very quick to respond at first. They asked if there was any way the reception in my building stopped the order, I told them no. After that I received no response. I went down the next day and asked the reception if they got any deliveries for me that night they said no. So I went ahead and emailed the support team again letting them know that the order never made it to the building. From there I have not received a response or any help. Use door dash if you don’t want to risk losing money for trying to simply order drinks. ## Most praised reviews (10 highest-rated) ### 5/5 — Super Convenient!! *2022-02-12, version 3.31.2* I love this app though I may be biased cause I haven’t tried any others but why ruin a good thing right?? I’ve got two kids and it can be hard to drag them out which any parent knows so even though it’s more expensive this way it ends up saving the extra I’d spend with two kids in any store! So far I’ve used the app 3x and have had great luck with the delivery drivers.. I don’t wanna jinx it but so far they’ve been super friendly and accommodating.. always helping me up the driveway to the steps without hesitation.. like I said, it’s obviously a bit more $$ with the tip and all but def worth trying!👍 ### 5/5 — Great first time experience *2021-03-31, version 3.24.23* I’ve checked this app out in the past but they never were able to deliver to my address until recently. I tried this for the first time and am very impressed! My order was delivered within 40 minutes. My delivery driver was easily able to find my apartment which is surprising because most delivery drivers get confused with it being such a large complex. The only thing I recommend is they work on the order tracking status and notifications within the App since it was a little delayed. Overall I’m very happy and will be recommending this to friends! Cheers! ### 5/5 — Saving lives & money!! *2020-09-19, version 3.24.4* I used this app. I was already a little tipsy after not having a drink for some time and their only being a sip of what I had left before using. I had heard about this app and felt “if they want a drink n r outta booze they WILL DRIVE DRUNK FOR MORE” so I want to support the app. I was expecting everything g to be crazy high priced. But it had BETTER DEALS THEN MY LOCAL STORE! N I figured it would be hard to use! I HAD my order In hand with-in 32 min (and I live in middle of no where) and it was CHEAPER THEM if I went myself on cost. The delivery charge was not even 5 dollars and that covered tip. Of course people if these folk let u stay home and party and never worry about a DUI OR WORSE!! You need to take care of them, this is basically a designated driver site for people who want to stay home and party or find themselves in the position they’re just not comfortable driving. So think what would u tip to ensure EVERYONES SAFETY AND STILL ALLOWS U TO PARTY OR EVEN JUST ORDER A BUNCH OF JUCIE AND ENERGY DRINKS the next morning ! ### 5/5 — Outstanding! *2020-05-21, version 3.23.9* Ok, some days the wait was longer than estimated, once it was A LOT longer, but when you account for the pandemic, and they notify you pretty much every page on the app/website that you may wait longer than estimated, this is a great app!! Their customer service alone is worth joining! One order, they just up and gave me a free delivery on my next because my order was a little under the estimated time. One order that was abnormally late, I contacted them and got free deliveries on my next 2 orders! I seem to have the same driver each time, which I love, because we are starting to develop a "business relationship" and my last order came in 15min early!! Late or not, with this app you can order and get your much needed alcohol in a only a few hours. These guys are doing an outstanding job considering the state of the world right now....I highly recommend!!! ### 5/5 — COVID response...not so great *2020-05-13, version 3.23.8* Company is having a tough time scaling to meet surge in demand but was having challenges before the surge. Of four orders, only one has worked. The other four have been plagued by various issues. I’ll never come back to this company. Ever. Well...on second thought...maybe for a free bottle of booze. Now that the app has crashed, I’ll put high hopes out of my mind. Drizly is giving the Dunkin Donuts app a run for its money for terrible app design and order processing followed by weak customer service response. The credits for service failures only work on delivery fees. If the fee is $5, who cares if you give me $5-15 credits for my next order. I rarely write reviews - only when an app melts your face it’s so awesome or when it stinks so bad it needs to be burned. This one needs to be burned. Drizly. Sad. ### 5/5 — Extremely fast!! *2020-04-26, version 3.23.7* Was originally going to order off of Instacart but wouldn’t receive my order until sometime on Monday since I live in Tx and liquor stores are closed on sundays & they weren’t taking orders anymore for Saturday night. I go on FB to see an ad for this app, decided to look at it and saw they were still accepting orders. I sent my order at 7:59 and then started to read the reviews after lol. I saw a lot of negative ones and began to worry. I then went back to the app and saw that my order was already picked by 8:09 so I got excited. My order was here by 8:15!! Not only was the guy super fast with delivery, there is one less fee compared to instacart (I believe alcohol delivery fee 🙄) and the fees are less in comparison. All in all great experience! I hope all my others are the same. *knocks on wood* ### 5/5 — Confused about be assigned a store *2020-04-17, version 3.23.5* I had a great experience with Drizly based on a friends recommendation. I recommended to a family member who lives just down the street. She didn’t get the same store listed as I did. In fact she got two listings from other parts of the state that are far away. I have friends who live close by and they also have other local stores listed. But those don’t appear on my map or my sister’s. With some items not available at some stores, why can’t we choose from any local store that participates? I know there are other stores close by that participate but I cannot access them through the website or app. So I guess the great experience I had was more with the store than the app. The app doesn’t seem to work right if it isn’t showing all the local stores that participate. ### 5/5 — The BEST! *2020-04-15, version 3.23.5* I love Drizzly! I have used this service for a few years. The app is especially clear and set up very nicely. It is very user friendly! Most notably, their customer service is on point! I wrote in for the first time ever with a complaint about a delivery driver who refused to complete the order (this was not a driver who worked for Drizzly). I received a response within a few hours that was some of the best customer service I have ever seen! Even though it was not their mistake, they made up for it above and beyond. I have a full time job in customer service, answering emails, and I know good practice when I see it. Thank you for being so professional, I will of course continue to use your services because you guys are the best. ### 5/5 — Amazing service and great selection! *2020-04-07, version 3.23.4* I have used Drizly since it premiered and have always loved it for days when I have no time to pick up wine on my way home from work. During the recent shelter in place order all of the liquor stores in my neighborhood closed down but some offered delivery. I tried Drizly again for the first time in a year and they were careful (masks, gloves, distancing or leave order on your porch), and had a courtesy message on the front page of the app letting customers know that they are working hard, but expect delays due to increased volume. I didn’t notice that my order was late but got a call from the liquor store updating me on an eta and letting me know that drizly had over 300 orders that day. I said no worries, I understand at a time like this and tipped extra. Highly recommend Drizly. ### 5/5 — Wow! *2018-10-08, version 3.15.2* Needed some emergency wine and had a sick kid so thought I would give this a shot. I ended up ordering more than I ordinarily would have given the disclosed $5 delivery fee. What was not disclosed was the automatic 10% driver tip, which only showed up after I had placed my order and it was too late to cancel. All told I spent $30 extra to have wine delivered. I am not opposed to tipping, but I wouldn’t have ordered the volume I ordered had I known about the mandatory tip that is based on dollars spent (a $10 tip for one delivery is in my view perfectly fine - a $25 tip for the same delivery is over the top). On top of that, the app is awful. It is painful to navigate, slow, and clumsy. Won’t be ordering from this place again. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*