# Drops: Food & Grocery Shopping — user reviews > 126 indexed App Store user reviews of Drops by DROPS GENERAL TRADING CO. WLL, rated 4.40/5 from 1,030 ratings. - Source: https://appshunter.io/ios/app/drops-food-and-grocery-shopping/id1425917093/reviews - App overview in markdown: https://appshunter.io/ios/app/drops-food-and-grocery-shopping/id1425917093.md - Rating breakdown: 5★ 828 · 4★ 48 · 3★ 24 · 2★ 19 · 1★ 111 ## What do users think of Drops? Overall sentiment: neutral **Pros** - 🚀 Fast delivery - 👍 Excellent customer service - 💡 Wide range of products - 🚀 Smooth and easy to use app - 🚀 Convenient shopping experience **Cons** - 💰 Expensive prices - 🕰️ Delayed delivery - 🐛 Bugs and crashes in the app - 🔍 Lack of product availability - 🤔 Inconsistent promo codes and discounts **Commonly reported bugs** - Login issues after app updates - Items disappearing from cart - Frequent app crashes and freezes - Inaccurate delivery time estimates **Most requested features** - Add cash on delivery option - Improve order tracking and status updates - Categorize products better, especially in beauty section - Introduce a loyalty/rewards program ## Newest reviews (10 of 126) ### 2/5 — Most items not included in sale *2026-06-23, version 5.16.0* Most promo codes do not apply to many items including dairy bread prolife and many items. Check your basket before checking out. ### 2/5 — الاسعار *2026-03-03, version 5.13.0* الاسعر مرتفعة وخدمة التوصيل ### 3/5 — ملاحظة *2026-02-10, version 5.12.3* السلع اللي تخلص للأسف مايتم توفيرها سريعاً. تاخذ وقت طويل. وشكراً ### 2/5 — Late delivery *2026-01-03, version 5.12.0* The app never commit to their estimated delivery timing ! Which is so unprofessional . As they mention ( express delivery ) e.g : arrives before 23:30 , the order was placed 9:35 .. and it’s 23:11 and the order is not here yet ! You should never mention a time that you won’t commit to ! ### 2/5 — Discount codes not applicable to many items *2025-12-23, version 5.11.0* Price changes while the items in the cart in less than 1 hour! How is this legal. Price manipulation at best You used to have a better promotions, but lately most items i buy are not included in the promo code not even 15%. Items such as protein bars and in bakery section. Most items are overpriced but i am willing to pay a little more for convenience. However, this app is getting greedy and i rarely use it anymore ### 3/5 — Discount codes not applicable to many items *2025-11-10, version 5.9.3* You used to have a better promotions, but lately most items i buy are not included in the promo code not even 15%. Items such as protein bars and in bakery section. Most items are overpriced but i am willing to pay a little more for convenience. However, this app is getting greedy and i rarely use it anymore ### 1/5 — I have not received my orders *2025-02-27* I ordered 8 order of almost 1250$ and didn’t receive them and then i contacted the team but they have the worst service they said they are doing a verification and tell me in a while after 12 hours they said they are still verifying i sent all the proofs of my order but they didn’t send me the order. ### 5/5 — Thankyou *2025-02-24* Best application for delivery❤️ ### 1/5 — Slow service *2025-02-10* Slow service - they don’t commit with what they say about time ### 1/5 — Needs a lot of work *2025-02-03, version 5.4.6* It is not reasonable to sign in every time the app updates. I am seriously tired of signing in into this app. This is a major issue for me. The past orders show duplicates. ## Most critical reviews (10 lowest-rated) ### 1/5 — Cash on delivery *2026-08-26, version 5.17.1* Before much better when it was this oppion ### 1/5 — Coupon? *2026-08-05, version 5.17.0* Please stop posting about coupons that don’t work thanks. ### 1/5 — .. *2026-04-21, version 5.15.1* دايما لا يتم الرد على الاستفسارات ولا يوجد وسيله تواصل الا خلال الايميل ### 1/5 — Worst *2025-11-14* Ever **Developer response:** We’re really sorry to hear that. This is definitely not the experience we want for our customers. Please reach out to us so we can better understand what went wrong and make it right: 📞 22020050 WhatsApp: wa.me/+96522020235 Your feedback matters, and we’d appreciate the chance to improve. ### 1/5 — التاريخ سليم… الطعم قديم *2025-08-12, version 5.7.4* التطبيق فكرته حلوة، لكن جودة المنتجات الغذائية غير جيدة. بعض المنتجات تاريخها قديم رغم أن تاريخه ما انتهى، يفضل تنتبهون لهذي النقطة لانها مهمة ### 1/5 — سيء جـداً *2025-07-06, version 5.7.2* الطلب يطول لما يوصل ### 1/5 — لايستحق *2025-06-25, version 5.6.2* مندوبي التوصيل يتاخرون 4 ساعات واكثر في التوصيل بالرغم من اختيارك التوصيل خلال ساعتين ويقول لك انتظر اكثر ويعطلك ويخرب عليك يومك ويضيع فلوسك التطبيق غير ثقه لايستحق ### 1/5 — التوصيل متأخر *2025-05-13, version 5.6.2* عدم الإلتزام في مواعيد التوصيل رغم التواصل مع خدمة الدعم الفني ولكن دون جدوى مزعج جدًا ! ### 1/5 — Very slow delivery *2025-05-02, version 5.6.2* Drivers asking for location even if you put your location in app ### 1/5 — Worst *2025-04-21* Ever **Developer response:** We’re really sorry to hear that. This is definitely not the experience we want for our customers. Please reach out to us so we can better understand what went wrong and make it right: 📞 22020050 WhatsApp: wa.me/+96522020235 Your feedback matters, and we’d appreciate the chance to improve. ## Most praised reviews (10 highest-rated) ### 5/5 — 😍 *2026-08-23, version 5.17.1* افضل تطبيق ولازم يكون في كل تليفون ### 5/5 — Drops *2026-06-07, version 5.15.2* I've been using drops ever since it first launched in Covid and used to sell water only. I am super proud of a local Kuwaiti business that keeps growing. I literily, buy EVERYTHING from drops and I can't remember the last time I went grocery shopping at the supermarket. ### 5/5 — Great app and service *2026-05-15, version 5.15.2* I've been using drops for my weekly grocery for over 3 years now. I like the variety of items available and their service. The downside is it takes around 2 hours to deliver for express service. ### 5/5 — Great Kuwaiti App *2026-05-06, version 5.15.2* Such an amazing, user friendly app for all the groceries 💕 ### 5/5 — Drops *2026-04-02, version 5.14.0* ✨🌐 An Excellent shop online! 🌐✨ ### 5/5 — الكويت *2025-12-26, version 5.12.0* ممتاز جدا ### 5/5 — تطبيق فاشل *2025-11-01, version 5.9.1* تطبيق فاشل ، عدم احترام الوقت ، ماتقدر تقدم شكوى مثل الناس لا انصح فيه ### 5/5 — Best application ever *2025-09-24, version 5.8.0* The items are great and the delivery ### 5/5 — Best app ever *2025-07-10, version 5.7.3* So many exclusive items ### 5/5 — لا يوجد الدفع نقدا *2025-04-17, version 5.6.2* التطبيق ممتازفيه كل الاحتياجات يلي تحتاجها وتطبيق متكامل للامانه ولكن سلبيته انه مافي خاصيه الدفع نقدا قبل كانت متوفرا لكن حاليا غير متوفرا الرجاء اضافتها لان البعض يحتاجها --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-10.*