# Drs. Online — user reviews > 23 indexed App Store user reviews of Drs. Online by Blue Cross & Blue Shield of Rhode Island, rated 4.90/5 from 1,042 ratings. - Source: https://appshunter.io/ios/app/drs-online/id1367615980/reviews - App overview in markdown: https://appshunter.io/ios/app/drs-online/id1367615980.md - Rating breakdown: 5★ 967 · 4★ 50 · 3★ 7 · 2★ 3 · 1★ 8 ## What do users think of Drs. Online? Overall sentiment: positive **Pros** - 👍 Convenient and easy to use - 🚀 Efficient and time-saving - 😊 Positive user experience - 💯 Excellent service and care **Cons** - ⏰ Long wait times - 🤔 Billing and insurance issues - 🚫 Lack of problem resolution **Commonly reported bugs** - Doctors not following through on promises - Inability to access prescription refill information **Most requested features** - Improved problem resolution system - Ability to refill prescriptions online ## Newest reviews (8 of 23) ### 5/5 — So easy! *2020-08-09* I wish I would have done this sooner! Was easy and professional! ### 5/5 — Dr. Horner *2020-05-02* First time using Drs. Online. Exceptionable experience. Dr. Horner was precise with her identification, diagnosis and thorough instructions. She has a pleasant demeanor and good bedside manners. Highly recommended! ### 5/5 — Doctors online *2020-04-27* Was quick , helpful and awesome the experience was pretty cool, ### 5/5 — Great experience! *2020-03-12* This is a great tool for members. It’s so quick and easy and you can schedule on your own time. I’ve used it a few times and the doctors are always very professional and easy to talk with. ### 5/5 — Great *2020-02-23* This was a very pleasant experience. I needed another prescription for a problem I was having and the doctor was very pleasant and terrific ### 5/5 — Lifesaver! *2019-07-24* This was such a seamless experience! I got FaceTime with a kind and professional doctor at 10 pm and had a prescription called in 20 minutes later. Didn’t have to take time off work for an appointment or spend all night feeling crappy before I saw someone. Will use again! ### 5/5 — Virtual doctor *2019-04-04* This experience chatting with a doctor online has been amazing. I am healing from a surgery that prohibits me from driving but I really needed to be seen by a doctor for a lingering cough since having the flu a month ago. I actually woke up today to find this notice about my insurance provider offering these virtual visits. Perfect timing and so happy with the professionalism of Dr. Holly Smith. If you don’t make use of this app. You are missing out on a convenient medical service. ### 5/5 — So convenient! *2019-01-18* This was so convenient and not awkward at all like I was worried about. I just face-timed with a really nice doctor and he was able to help me with my issue in seriously ten minutes. You obviously can’t use this for every ailment but this sure helped me with my minor problem. ## Most critical reviews (10 lowest-rated) ### 1/5 — Awful Service *2025-11-30* Doctor never called in prescription he promised. Only thing you can do when that happens is call a phone number where they will then “open an escalation case” which has an SLA of 24 hours. That’s a very long time and not helpful when your wife is in excruciating pain from a UTI that Bactrim could easily resolve. They need a better problem resolution system…and doctors that actually do what they promise. ### 1/5 — Medicina *2025-05-06, version 12.22.200* No muestra la ruta para recargar un receta médica ### 1/5 — Long Waits *2022-12-18, version 12.16.106* Couldn’t get access to a visit, waited hours. Should have just gone to urgent care. ### 3/5 — Easy and convenient *2021-11-28* I rated this 3 stars because my insurance could not be found so I had to pay OOP which was annoying but still work it ### 4/5 — Signed out *2020-09-11* This was my first visit the online doctors and it went fairly well the only problem I had was after filling out lots and lots of questions it asked about my medications. So I went upstairs got my prescription came back downstairs to my computer and it had timed out and logged me out and I had to start over bummer. ### 5/5 — My first visit with Drsonline *2025-05-25* This was my first visit, using doctors online and telehealth in general. I had a very good visit with my doctor, Dr. Ingrid Atall. I highly recommended service to anyone who doesn’t have the ability office easily for any reason or who just wants to have the comfort and privacy of a online, I felt comfortable talking to the doctor. It felt just like it would if I had been in the office, but it was just much easier and saved me a lot of time and offered me the option of being able to stay at home with my family instead of having to run to the doctors office or the urgent care and I highly recommend the service ### 5/5 — Great visit and great physician! *2024-12-19* Very convenient and great physician who knew exactly how to help me! Thank you! ### 5/5 — Super Easy! *2024-06-21* This was the easiest nicest thing I have ever used! Thank you BCBS! ### 5/5 — Helpful options *2024-05-09* I’m using my telehealth visit today which is an extremely convenient way to receive health services for busy people. I find my clinician kind and patient and will continue using as well as for other needs. ### 5/5 — I’m a fan. *2023-05-19, version 12.16.106* Efficient, timely, personable, competent & genuine eagerness to help. ## Most praised reviews (5 highest-rated) ### 5/5 — Online visit *2023-05-03* I had an excellent experience with Dr. Sherri DeHass. I enjoyed the convenience of online visits efficient time saver. ### 5/5 — Easy! *2022-05-18* Once you set this up you then get a link to use it with your provider. It is easy and the connection has been great. It does drain my phone battery quickly so have a charger on hand. I have used it twice and plan to use it again. ### 5/5 — Telehealth is a Miracle *2022-03-27* Where do I start i’ve been dealing with sinuses for over a week had vacation already booked up decided to go on vacation. I told my self remedies all the way. Biggest mistake of my life my sinus infection got worse I ended up getting pink eye as well as laryngitis. I couldn’t cancel the vacation … pain the pressure got worse day by day Color discharge Leon green. Go to to ER or urgent care was not an option called my insurance for som advice the best thing that ever happened. I was explained that telehealth is an option and that the fee would be $30 for telehealth. Having that option there’s no worse how I could explain how happy I felt. The provider was very nice and understanding and very explanatory. Medicine will be in the pharmacy in an hour. Thank you so much ### 5/5 — Great Experience *2021-12-01* Was able to address a sinus issue from my laundry room! The wait was lengthy, but the doctor was great and very helpful. ### 5/5 — Tick bite *2021-05-09* So much faster and safer than going into an urgent care. I’m so happy I used this. The doctor was quick and very friendly. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*