# DRT On Demand Transit — On Demand transit in Durham > On-demand transit booking and trip planning for Durham Region. (iPhone/iPad app by Via Transportation, Inc..) - Source: https://appshunter.io/ios/app/drt-on-demand-transit/id1638681975 (this page in markdown: same URL + `.md`) - Developer: [Via Transportation, Inc.](https://appshunter.io/developer/657777018) - Category: Travel, Navigation - Price: Free - Rating: 5.00/5 from 1 App Store ratings · 35 written reviews indexed - Age rating: 4+ - Requires: iOS 15.0 · 134 MB - Languages: American English - Released: 2023-08-17 - Data updated: 2026-09-01 - Monetization: free with in-app purchases - User reviews in markdown: https://appshunter.io/ios/app/drt-on-demand-transit/id1638681975/reviews.md ## What is DRT On Demand Transit? DRT operates On Demand throughout the rural areas of Durham Region, and at urban bus stops more than a 10-minute walk from an operating bus route. Trips offered through On Demand are designed to connect customers with scheduled buses for onward travel, where available. For specific operating areas, times and eligibility, please visit DurhamRegionTransit.com or contact the DRT Customer Service Centre at 1-866-247-0055. With the On Demand app you can: Plan your transit trips, including both scheduled bus routes and On Demand service. Book On Demand rides. Track the location of your vehicle as your pickup approaches. Get picked up from a nearby stop. Share your ride with others. Manage upcoming On Demand trips The service is… Stop-to-stop in urban areas of Durham Region and will meet you at your curb or the end of your driveway in rural areas. The scheduling system matches people headed in the same direction. This means we can keep wait times down and service hours up. Part of DRT’s transit network, so regular fares apply and transfers are accepted Integrated with scheduled bus service, so when your scheduled bus route is not available, On Demand is ## Key features - Plan transit trips - Book on-demand rides - Track vehicle location - Get picked up from nearby stops - Manage upcoming trips - Integrated with scheduled buses ## Recent user reviews (10 of 35) All indexed reviews: https://appshunter.io/ios/app/drt-on-demand-transit/id1638681975/reviews.md ### 1/5 — Terrible service *2026-06-22* They will change your pickup times without notifying you and expect you to show up or you get dinged as a no show and are given points. Some of the drivers swerve all over the road and make me question if they actually have a driver licence. ### 1/5 — Not User Friendly *2026-03-31* Every booking process is a roulette round to see if your late-night pickup from the GO station falls at a time that works best for the system. No matter how on-the-dot you schedule it, It will always default to a time that’s to too early for you and mark you as a no-show regardless. Even omitting that: there’s no way to contact your driver to alert the about where they can find you, where you are, or why they can’t see you. The service is ultimately unreliable when you need it the most and DRT needs should honestly fill this gap with more Overnight Bus Routes. ### 1/5 — Not worth it *2026-02-08, version 4.26.1* Unreliable… you’ll never get a time you request and all the rides are based on when it works best for them ### 2/5 — Petty *2026-01-04* Usually this service is reliable and can get me where I need to be when buses are not running. The issue I have is with the system itself- you are dinged by a points system based on cancellations and apparent no shows. If you have an emergency and have to cancel 4 hours before your trip? There’s a couple points. Driver comes early and marks you as a no show? Points. I’ve even had a ride cancelled on me by staff and had to frantically rebook before I got off work to get home safely. Anytime I cancel a ride well before the pickup time (days in advance) i’m given a petty message telling me to be considerate about showing up for rides as if i don’t take one every night. Recently there’s been a “technical error” message when I try to book. How do we get to work when the app punishes us for daily life happenings? Ridiculous. ### 1/5 — Updates Screwed Up Features *2025-05-14* After the app updated, I can no longer cancel or make any edits to scheduled specialized rides with the app. Very inconvenient! ### 1/5 — Terrible Service DISCLAIMER *2025-05-07* Don’t move to a new area with the promise that this service exists. You will never get to where you want to on time. I scheduled a pick up for 1:40 and the car came at 2:20. On top of that the car came and tried to leave immediately as a no show. Only way to get around is by purchasing a vehicle or move to a developed area ### 2/5 — Unreliable Service That Has Made Commuting Difficult *2025-04-25* Unfortunately, this app has proven to be quite unreliable. My family recently moved to an area without access to public transportation, and the nearest bus stop is about a 20–25 minute walk away. I was encouraged to use this app as an alternative, but the experience has been frustrating. There have been multiple occasions where I’ve finished work late at night, only to have drivers cancel on me last minute. Sometimes, the drivers were just a couple of blocks away, but they canceled before I could reach the car. Other times, the app simply wouldn’t work—it wouldn’t connect me with a driver at all. Even when I try to book a ride in advance, it doesn’t always follow through. Unfortunately, since Durham’s public transit system isn’t very reliable either, I often have no choice but to depend on this app. As a result, I’ve been late to class, late to work, and have gotten home very late at night—all because I couldn’t rely on this service. ### 1/5 — So ridiculous. *2025-02-06* I’m grateful if I even get a ride when there is no bus but you provide a ride at 10.30 and 11.20 from bowmanville And my shift finishes at 10.40. I first have to wait for 40 minutes in cold for ride and you drop me by 11.30-40 and then you want me to get a bus from there at 12.10. How is this any helpful? And specially in cold? Really! At least have more frequent services if u only want to connect us to busses then direct dropping as before. And you come early and cancel ride in 2 minutes. Why! ### 1/5 — 👎 *2025-01-31* Most unreliable transportation service ever. Why do I have to connect to a bus in a completely different town (which would take over an hour) to get to my destination which is only normally a 15 minute drive away. Why can’t they just pick me up at my house and, yknow, just bring me right to my destination like they always used to instead of making it so convoluted and inconvenient? Really annoying. ### 1/5 — Poorly made app *2024-12-11* App is such a downgrade versus the last drt app. App is slow, buggy, and does not work for booking. Always says the app is busy try later. Why not do something to fix it? ## Frequently asked questions about DRT On Demand Transit ### What does the DRT On Demand Transit app do? The app allows users to plan and book on-demand transit trips within Durham Region. It also enables users to track their vehicle's location, manage upcoming trips, and integrate with scheduled bus services for seamless travel. ### How does the on-demand service work? The service operates stop-to-stop in urban areas and can pick up users from their curb or driveway in rural areas. The system matches riders traveling in the same direction to optimize wait times and service hours. ### Is there a cost to use the app or the service? The app itself is free to download and use. The transit service operates under regular DRT fares, and transfers are accepted, meaning it is integrated with the existing transit network. ### Where is the on-demand transit service available? The service operates throughout the rural areas of Durham Region and at urban bus stops that are more than a 10-minute walk from an operating bus route. Specific operating areas and times can be found on DurhamRegionTransit.com. ### Can I use this app to connect with regular bus routes? Yes, the app is designed to connect customers with scheduled buses for onward travel. Trips booked through the on-demand service are integrated with DRT's scheduled bus service. ## Version history (last 5 releases) ### 4.29.1 — 2026-08-17 Performance improvements and bug fixes ### 4.27.16 — 2026-07-16 Performance improvements and bug fixes ### 4.27.1 — 2026-05-04 Performance improvements and bug fixes ### 4.26.12 — 2026-04-19 Performance improvements and bug fixes ### 4.26.10 — 2026-03-11 Performance improvements and bug fixes ## Apps similar to DRT On Demand Transit | App | Rating | Price | Category | | --- | --- | --- | --- | | [Aeroport Taxi & Limo Service](https://appshunter.io/ios/app/aeroport-taxi-and-limo-service/id1024202217) | 4.4 (35) | Free | Travel | | [Poparide](https://appshunter.io/ios/app/poparide/id1045332129) | 4.9 (734) | Free | Travel | | [Carpooll.com: Smart Rideshare](https://appshunter.io/ios/app/carpoollcom-smart-rideshare/id6480311009) | 5.0 (8) | Free | Travel | | [Y-Drive App](https://appshunter.io/ios/app/y-drive-app/id1466012841) | 4.7 (39) | Free | Travel | | [Niagara Transit Plus](https://appshunter.io/ios/app/niagara-transit-plus/id1658918864) | 1.0 (4) | Free | Travel | | [Hopp: Get a Ride](https://appshunter.io/ios/app/hopp-get-a-ride/id6475395031) | 4.4 (7,039) | Free | Travel | ## More apps by Via Transportation, Inc. - [Via — smarter mobility.](https://appshunter.io/ios/app/via-smarter-mobility/id657777015) - [Via Driver](https://appshunter.io/ios/app/via-driver/id1121194508) - [ArrivaClick - Powered by Via](https://appshunter.io/ios/app/arrivaclick-powered-by-via/id1200453687) - [Newcastle Transport On Demand](https://appshunter.io/ios/app/newcastle-transport-on-demand/id1329380356) - [Keoride NSW](https://appshunter.io/ios/app/keoride-nsw/id1351762596) - [Shuttle - powered by Via](https://appshunter.io/ios/app/shuttle-powered-by-via/id1409632394) All apps by Via Transportation, Inc.: https://appshunter.io/developer/657777018 ## Related topics [drt on demand transit](https://appshunter.io/ios/topics/drt-on-demand-transit) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*