# Drybar — user reviews > 107 indexed App Store user reviews of Drybar by Drybar, rated 2.50/5 from 33 ratings. - Source: https://appshunter.io/ios/app/drybar/id464998465/reviews - App overview in markdown: https://appshunter.io/ios/app/drybar/id464998465.md - Rating breakdown: 5★ 10 · 4★ 2 · 3★ 1 · 2★ 3 · 1★ 17 ## What do users think of Drybar? Overall sentiment: negative **Pros** - 👍 Easy to book appointments - 💡 Ability to rebook with same stylist - 🎯 Single platform for all booking needs - ✨ Modern and sleek interface design - 🔄 Remembers previous appointments - ⭐ Add-on customization available **Cons** - 🐛 Constant login issues and forced re-authentication - 📱 Unreliable location detection - 🔄 Doesn't save user preferences despite checkboxes - ⚠️ Excessive font size and UI scaling problems - 🔐 Frequent password reset requirements - ❌ Broken add-to-calendar functionality - 🔄 Repetitive questions asked every session - 📍 Inaccurate location mapping - ⏱️ Requires restarting entire process for different locations - 🚫 Cannot cancel or modify appointments in app - 💳 Server errors during payment processing - 🔌 Inconsistent performance on cellular vs WiFi - 📵 App freezes and crashes frequently - 🔄 Doesn't remember extensions preference - ❌ Broken password reset flow - 🐛 Appointment history not displaying correctly **Commonly reported bugs** - Login credentials not recognized despite being correct - App logs out user every time it's opened - Password reset emails not being sent - Server error messages during booking process - Scrolling issues on date selection screens - Font rendering too large making content unreadable - Location search returns incorrect/distant locations - App crashes when entering zip code search - Payment processing fails with server errors - Appointment confirmation not syncing to salon systems - Membership credits showing as zero when they exist - Add-on requests not appearing at salon - Appointments not displaying in user schedule - App freezes on confirmation screen - Unable to add payment methods despite limit errors - Location detection fails on cellular networks - Password validation inconsistent between app and website - Account profile phone number validation errors - Customer not found errors for existing accounts - Automatic next screen progression inconsistent **Most requested features** - Face ID or biometric authentication support - Remember login credentials between sessions - Show available times across multiple locations simultaneously - Search appointments by date instead of location - Save user preferences and settings permanently - Ability to select specific stylists - Display location phone numbers in app - Cancel and modify appointments within app - Show membership credits and benefits clearly - Integration with calendar apps - Keyboard shortcut support for login fields - Better error messaging and explanations - View appointment history with stylist names - Search by date range across nearby locations - Saved favorite add-ons and services - Automatic location detection accuracy improvement - Show availability before answering all questions ## Newest reviews (16 of 107) ### 1/5 — So many login issues *2024-09-25, version 3.27* My login doesn’t work unless I uninstall and install the app every time… that was the suggestion from support. Totally absurd. ### 1/5 — App is terrible for a long time *2024-09-19, version 3.27* Issues: - the detection for my location to determine nearby shops often mistakenly thinks I am on the other side of the country - you have to click through many many screens only to find out that any given location does not have availability -it would be useful to be able to search by date (rather than location) as there are many times there is no availability at a given location and I check 4-5 locations (with every question everytime) before I can find a location with availability - I am locked out, getting an error when I request resetting my password, and when I emailed the listed email they just sent me the same link again -these issues have been in place for several years and nothing gets improved on the build ### 1/5 — Consistently broken *2024-09-18, version 3.27* You need to add better error messaging in general, it seems your only message is server error. Also, if you break your auth flow, maybe email your users or add better messaging around that instead of defaulting to “you’re locked out”. ### 2/5 — Frustrating *2024-09-18, version 3.27* I’ve had to create new logins with each Drybar change that gets pushed. Further, the app constantly tells me my email and/or password are incorrect even though the exact same credentials work to sign in online. Why have an app if I have to book through the website? An app I can’t even login to 80% of the time. Not to mention the website frequently has issues loading - example, I go to select date and time of appointment and the the times do not load. ### 1/5 — This app doesn’t wot *2024-09-03, version 3.21* I have tried everything to get this app to work. Please fix it! ### 1/5 — worst app ever *2024-08-31, version 3.27* it is a shame that they haven't fix their app in years. major company and can't make clients have the convienance to book appts. you call locations and they don't answer so it's a mess. ### 1/5 — Love DryBar but WORST APP EVER!! *2024-08-29, version 3.27* I’ve been going to DryBar since the first one opened in Brentwood. 5 stars+ for the actual company 1- negative 5 stars for the app and all tech associated with it. I rarely write app reviews, but this one’s so bad. I hope corporate reads it. I have a double barfly membership and I always have issues booking through the app. I was even traveling out of state and same thing issues with the app not only that when I tried to search online it would reroute me to a further DryBar than the closest and one I wanted to go to…. Because I was out of state I wasn’t quite sure what was right and almost ended up at the wrong one… only mentioning because that particular shop said it happens a lot! seems to me that’s also part of their IT department following up on complaints and making things populate correctly ### 1/5 — The worst! *2024-08-20, version 3.26* The new app is horrible! My old appointments are not in my schedule. You can’t use it properly. It’s a mess! I keep trying to delete it and redownload but that doesn’t even work!!!!!! ### 1/5 — Trash *2024-07-29, version 3.25* Honestly, this app is embarrassing for the brand. Why even use it if I have to login every time? It is one of the many reasons I’m canceling my subscription. ### 1/5 — They never fix it! *2024-05-21, version 3.24* Both the app and the website never work for booking services. ### 1/5 — Simply terrible *2024-05-07, version 3.21* This is only the second review I’ve ever written, but this app is so awful that I’m taking the time to do so. How hard is it to link to Face ID??? Enter today’s world please!!!! ### 1/5 — Worst. App. Ever. *2024-04-30, version 3.21* The sign in is straight up broken. It’s impossible to get through to the actual bookings page. And somehow right now it’s the same for the website (though that’s usually not true). Is dry bar TRYING to annoy people into not booking? If so it’s working ### 2/5 — I love drybar but this app is making me go elsewhere because it is such a bad experience. *2024-02-27, version 3.21* All I want to do is book an appointment. I click the the location I want and nothing happens. So I scroll to find it in the list and it takes me to another state. I then try the zip code and the app crashes. I never write reviews but I love drybar and I want you to know that I actually had to book somewhere else while traveling because I couldn’t get your app to work. Please fix this and fire whoever is in charge of your app experience. ### 1/5 — Always “Server Error” *2024-02-23, version 3.21* Can never book! There is always a “server error” so you can’t even use the app to book. I always have to call the salon to book. It shouldn’t be this hard. ### 1/5 — Your APP is terrible *2023-12-10, version 3.21* You need to fix this APP. ### 1/5 — Can't ever book *2023-11-17, version 3.21* Always want to book but I try in the evening and it always says Service Error so I don't book and then I get side tracked and end up just doing my hair myself ## Most critical reviews (10 lowest-rated) ### 1/5 — It never works *2026-08-04, version 4.4* The website and app never work to make an appointment. I always have to call the day of and then I never get the time that I want. ### 1/5 — Worst App on my iPhone *2026-05-14, version 4.0* This is honestly the only app on my phone that seems to get worse over time. When Drybar first launched, the app was terrific for years. But as the company has grown over the last several years, the app experience has steadily declined — and somehow feels worse now than it did at launch. The location search functionality is especially frustrating and wildly inconsistent. For example, if I search “Newport Beach” locations, the app shows me ALL California locations — including Northern California salons that are 5–6 hours away — before showing nearby Southern California locations. Newport Beach is about an hour from me. It makes no sense. Today, I simply tried to change the time of an appointment and, for the first time in forever, the app asked me to log in again. My login credentials didn’t work, so I reset my password. Then I kept getting error prompts saying I needed to add a number and special character — even though my password included both (@, !, and numbers). The app still wouldn’t accept it, and now I’m locked out completely. At this point, the app is beyond frustrating. Drybar is too established of a brand for the user experience to be this consistently bad. ### 1/5 — Update is garbage *2026-04-25, version 4.0* Loved the app until the update, now it’s useless. The font is unreasonably large and I can’t scroll down on the date to schedule a time. Now I have to call which is incredibly annoying compared to being able to use the app. Just FIX IT PLEASE before I give up on this business completely! ### 1/5 — Update not working *2026-03-25, version 4.0* Unable to scroll down and schedule appointments once date is selected. Font and pages are blown up 100 percent. Wish I could go back to old. Have to call now to schedule ### 1/5 — They are always late *2026-01-28, version 3.37.1* They always make you wait ### 1/5 — Terrible scheduling app *2026-01-26, version 3.37* You should be able to check dates at nearby locations without having to start a new search each time ### 1/5 — App reliability poor *2025-09-06, version 3.35* The app constantly logs me out and is not reliable. Very painful. This feels like an esy thing for the tech team to fix. Make it more user friendly. Also, I don’t like how I constantly have to select “extensions or not” let me tell you I don’t have extensions and then remember it for me. Too many extra clicks to book appt ### 1/5 — Terrible app *2025-04-23, version 3.29.5* The add to calendar function doesn’t work; the map shows you locations that are not open. These are very basic functions and it’s remarkable that a business this old hasn’t figured out how to resolve these issues. ### 1/5 — If it isn’t broken… *2025-03-20* …don’t fix it! I get notifications to update the app almost weekly. The 1st iteration of the app (when the company started years ago) is still better than what they have today. I’ve been with DryBar since day one, it’s depressing to see one of your favorite brands go down the tubes. :( ### 1/5 — App never works *2024-11-11, version 3.27* I don’t know why they bother with an app. It’s filled with bug after bug. It hasn’t worked in months. I always have to call to book an appointment. It makes me want to cancel my membership ## Most praised reviews (10 highest-rated) ### 5/5 — Love the new app! *2025-01-23, version 3.29* The new layout and updated features of this app have are now on par with the modern and sleek shops themselves! I LOVE having a single place to handle ALL my booking desires!! It remembers my previous appts and allows me to rebook with the same bartender and everything! Blowouts and scalp massages never being a few finger taps away is self-care at its finest! Peace & Love!!! ### 5/5 — So convenient!! *2025-01-22, version 3.29* Love this app! I find it easy to use and easy to book appointments. Use it all the time. ### 5/5 — Great App *2025-01-18, version 3.28* Easy to use, love the ability to include my favorite add-ons! ### 5/5 — Great update *2021-10-05, version 3.05* The new app is very fast and allows me to select a favorite location! Great work Drybar. ### 5/5 — Easy to use! *2021-04-23, version 3.0* Clearly feedback was taken and the app was updated- super easy and intuitive to use now! ### 5/5 — Love the new app! *2021-04-20, version 3.0* Omg. I can book for me and my daughter now! Finally they get it! Love it! I’m so happy to be back at my favorite shop and the new app looks so fresh and clean! ### 4/5 — Great appointment flexibility *2023-06-14, version 3.19* Agree with other comments about the repeating questions being a pain. However, I was really pleased with the ability to change my appointment location on the same day, made my life so much easier! ### 4/5 — great app with potential to be near-perfect! *2014-03-17* I love this app, it's easy to use and navigate and I've never had trouble booking or canceling (and when I was visiting a Drybar in another city and got a bit lost, it was easy to get customer service to get the right address and cross street). The features I'd love to see added are integration with your "bar tab" so you can see how many you've used and how many you have left and a history so you can see which stylists you've had previously. ### 3/5 — Such a pain *2024-09-26, version 3.27* It’s 2024. Why is this app so annoying now?? I have to log in every time and for some reason sometimes it says my email and pass don’t match. I wish it would just Face ID. If there isn’t a time slot at a store, you have to start from scratch. It would be nice if it showed alternate stores in the area with times. The Fandago app does this now for movie times and it’s so nice. Otherwise, I do still enjoy a trip to Drybar. ### 3/5 — So sick of logging in!!!! *2022-07-21, version 3.13* Makes you type details to log in every single time, no option to “remember me” or to use Face ID, and even prohibits keyboard shortcuts (to avoid typing your whole email address every time). --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-14.*