# DS file — user reviews > 330 indexed App Store user reviews of DS file by Synology Inc., rated 2.80/5 from 357 ratings. - Source: https://appshunter.io/ios/app/ds-file/id416751772/reviews - App overview in markdown: https://appshunter.io/ios/app/ds-file/id416751772.md - Rating breakdown: 5★ 77 · 4★ 43 · 3★ 63 · 2★ 62 · 1★ 112 ## What do users think of DS file? Overall sentiment: neutral **Pros** - 👍 Simple and efficient file management - 🚀 Fast file access and transfer - 💡 Useful photo backup feature - 🔒 Secure remote access to NAS **Cons** - 🐛 Crashes and freezes, especially after updates - 🔍 Inconsistent file format support (e.g. .MOV, .HEIC) - 🔍 Lack of advanced features like multi-select and sorting - 🔍 Slow performance, especially on older devices **Commonly reported bugs** - Login issues, unable to connect to NAS - Video playback not working, especially on iOS 12+ - Excessive storage usage and cache issues - Inconsistent behavior after iOS updates **Most requested features** - Integrate with iOS Files app - Add support for more file formats - Improve photo/video backup functionality - Implement dark mode - Allow multi-file selection and batch operations ## Newest reviews (17 of 330) ### 4/5 — 希望增加對webp格式圖片的支持 *2026-07-10, version 5.18.2* 希望增加對webp格式圖片預覽及打開的支持 ### 2/5 — OfficeImportErrorDomain error 912 *2026-07-07, version 5.18.2* It’s been 9 months since the last update. When is the new version of the app coming. Having issues accessing my files on the phone using this app ### 3/5 — Decent but needs update *2026-06-18, version 5.18.2* Performs its functions adequately if temperamental occasionally. Need to add viewing webp format files. ### 2/5 — Audio Player Needs to Display the File Name! *2026-05-14, version 5.18.2* Please have the audio player show the file name being played. I use the player to play a series of language learning audio files. As one is played, the player will automatically play the next file, which is great. The problem is that since the file name is not displayed, I NEVER know the file I’m in or that I’ve stopped at to continue next time. This is the only player in the WORLD that does not display the file being played!! Who does this sort of thing? ### 2/5 — Problèmes de connexion perpétuels *2026-02-25* Difficile d'établir la connexion avec le NAS, il y a toujours un problème qui fait que ça n'aboutit pas ! Et quand ça aboutit, ce n'est jamais pour très longtemps... Et en plus, lorsque le certificat change sur le NAS, retour à la case départ... Franchement, l'idée de cette application est bonne et intéressante à la base, mais la réalisation n'est pas aboutie ! Les mises à jour ont beau se succéder, le problème subsiste. ### 4/5 — Photos meta data *2026-01-29, version 5.18.2* Please allow meta data of photos( date and location) to be stored and displayed. ### 4/5 — Update to fix issues *2025-12-04, version 5.18.2* A good app but please fix issues with file uploads. 1) uploads from iOS share menu should work 2) allow multiple file uploads from the share menu ### 2/5 — Slow to download or play large files (ie. video) *2025-11-21, version 5.18.2* It is ok to view files but transferring data does not work on large files. There is no background download or any progress status to indicate if a file is downloading or not. I do not recommend it. ### 2/5 — Slow *2025-10-31, version 5.18.2* The app is painfully slow. Just logging in takes close to a minute on local WiFi. Rarely gets updates. ### 2/5 — Bugs with the select all feature and old UI *2025-10-03, version 5.18.2* While the app works most of the time I have some gripes. When you do a search/filter on iPhones there is no select all button. And on iPadOS if I try to select all after filtering the filter is instantly lost and it puts me back on the screen prior to filtering. It’s really annoying. Also when I select all after selecting the first item, usually the bottom most file gets obscured by the UI. It’s quite annoying. Lastly, the UI is old like over 10 years old as I looked up old videos and the ui hasn’t changed in over 10 years. I couldn’t find older videos from 2011, but I suspect it hasn’t changed since its release. ### 2/5 — File select broken on ios26 *2025-09-17, version 5.18.1* App needs an update. Tapping on ‘select’ while browsing files in a folder causes the app to immediately crash. I’m not able to download files now from my NAS to my iPad or iPhone. ### 3/5 — Last update made it buggy *2025-09-02, version 5.18.1* Latest update has created unnecessary padding up the top, and issues with selecting files. Hitting menu then select causes the app to crash. Selecting the three dots to the right of a file is hit and miss. Sometimes the menu pops up, other times it pops up blank. ### 3/5 — Issue after update *2025-08-28, version 5.18.1* The app worked fine for me before the recent update. Now when I try to select multiple files it immediately crashes the app. ### 1/5 — Crazy buggy *2025-08-28, version 5.18.1* Synology was once a great company with great hardware and software. How have you guys fallen so far? Now I can’t even select multiple files without the app crashing every time. How did you miss something so basic…? ### 1/5 — Crashes after latest update *2025-08-27, version 5.18.1* Every time I press select the app crashes. ### 3/5 — .mov *2025-08-13, version 5.18.0* DS file on iPadOS 18, does not play mov file, nor provide a conversion choice. ### 1/5 — Can’t view iOS images *2025-08-05, version 5.18.0* I bought a Synology for its photo support, if you won’t support iOS image formats I’ll find another nas that will ## Most critical reviews (10 lowest-rated) ### 1/5 — Keeps crashing on iPad mini 6 *2026-06-01, version 5.18.2* Constantly crashing on iPad mini 6. Every time I open it. Unusable. Was great. ### 1/5 — A lot of videos do not load *2026-05-01, version 5.18.2* Terrible experience watching videos on iPhone ### 1/5 — Ne fonctionne pas *2026-03-17* IP non reconnue en mode manuel comme en recherche automatique ### 1/5 — DS file does not work *2026-01-10, version 5.18.2* This app needs version 2.0. It does not work. It opens but says there are connection issues when selecting any folder. ### 1/5 — Typical Synology Turkey *2025-12-27, version 5.18.2* Cannot even download the files to your iPad properly without burying them in a sandbox to which you have very little access. No share menu… No usability… Just like everything else and starts and abandoned without development. This matches the poor UI in the psychology web interface beautifully… App manage it… Just not this one… Which is supposed to be designed for just this purpose! ### 1/5 — Can no longer use “select” *2025-09-20, version 5.18.1* Latest update (3 weeks ago!) broke the ability to select files for moving for other functions. Such a major bug should not be left weeks unfixed. ### 1/5 — Not as it was *2025-09-20, version 5.18.1* Unfortunately after updating I now can’t use the select option for multiple delete because as soon as I click select the app crashes..I’m on the latest iOS and I’ve re installed the app a few times ### 1/5 — Awful *2025-09-10, version 5.18.1* Recent update means when you press select it crashes. When you search file name then go to press select when it actually used to work, then it back out of the search making it harder to actually select searched bulk folders to delete. Synology needs to step their file manager app up cause it’s a joke. ### 1/5 — September 2025 update fail *2025-09-09, version 5.18.1* Update has made the app unusable. Can’t multi select without the app crashing. Well done developers. ### 1/5 — you broke it ! *2025-09-01, version 5.18.1* update to ui has unwanted elements, but importantly pressing select to choose multiple files crashes the app. was it even tested? ## Most praised reviews (10 highest-rated) ### 5/5 — Simple fantastic app *2026-03-24, version 5.18.2* Simple design principle that you see across all their apps. Nothing fancy but does exactly what you need. Over complication in design often leads to a poor user experience which is avoided through simplicity here. Use it everyday. ### 5/5 — Alternative Cloud. *2026-02-08* Pas de surprise avec synology, on a accès facilement au serveur à tour moment depuis le téléphone. j’ai ajouté photos… et plus je suis mécontente de Apple ou Google et plus je deviens accro. ### 5/5 — Crash on multiple select with new version on iPad *2025-09-05, version 5.18.1* The latest version crashes on attempting to select multiple items on iPadOS 18 ### 5/5 — Works perfectly *2025-04-12, version 5.18.0* Works great and has been for quite awhile. Simple to use and does all the file management I need ### 5/5 — Perfect for a small business *2025-01-02, version 5.18.0* I’m a land surveyor and am in the field a LOt, DS file let me quickly access my project folder and info I need handy in the field. ### 5/5 — Does exactly what I need it to do *2024-12-04, version 5.18.0* I’m able to move, rearrange, and look at files. The app performs this well. ### 5/5 — Simple for file management *2023-10-15, version 5.18.0* Maybe I’m using this app differently than the angry reviewer with the featured review on the App Store… but I mostly just want a simple and fast “file explorer” like interface for managing files in my Synology. The newer “Synology Drive” app has (for me) an unproductive modern design, reminding me of Good Drive. No thanks. I don’t need to be visually impressed. I just want a simple interface for copying/moving/deleting file, and this app excels at this! ### 5/5 — Works great *2023-10-10, version 5.18.0* Color me surprised but this works better than on Android. I like that after deleting a file or don’t just to the top of the folder but maintains scroll position, which is not the case in my Google phone. The app also loads images thumbnails faster and more reliably. ### 5/5 — Très bien *2023-06-08* Je propose une mise à jour de sécurité : ajouter une fonction "Ne pas enregistrer l’identifiant et le mot de passe " permettant de ne pas automatiquement écrire l’identifiant et le mot de passe ou de les écrire dans l’historique ### 5/5 — 하나만 추가하면 훨씬 좋은 앱이 될 것 같습니다. *2023-05-15* 인테페이스 깔끔하고, 기본 기능 잘 구동하고 참 좋습니다. 하나 아쉬운 점운 아이폰 기본 사진앨범에서 사진을 가져오고 난 후, 가져온 사진은 아이폰 사진첩에서 자동으로 삭제할 수 있는 기능을 추가하면 아주 좋은 앱이 될 것 같습니다. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*