# DSB — Check in, Orange and points

> Mobile app for purchasing train tickets, commuter cards, and checking traffic information. (iPhone/iPad app by DSB.)

- Source: https://appshunter.io/ios/app/dsb/id1438634111 (this page in markdown: same URL + `.md`)
- Developer: [DSB](https://appshunter.io/developer/369894672)
- Category: Travel, Business
- Price: Free
- Rating: 4.80/5 from 2,725 App Store ratings · 124 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.0 · 48 MB
- Languages: American English, Danish
- Released: 2019-03-16
- Data updated: 2026-08-26
- Monetization: free with in-app purchases
- User reviews in markdown: https://appshunter.io/ios/app/dsb/id1438634111/reviews.md

## What is DSB?

The DSB app is part of your journey. Here you can find tickets, commuter cards, and traffic information.

In the DSB app, you can purchase Orange tickets, a commuter card, or use Check in, and see current traffic information and an overview of departures. You can also buy a seat reservation for your trip.

You can find cheap Orange and Orange Free tickets on a wide selection of our departures.

Check in is a new digital ticket at Rejsekort prices*, for those who need to travel here and now. Just swipe before you board, and travel as far as needed with all public transport in Zealand, Funen, and Jutland. We will check you out automatically or remind you to do so.

When you buy a ticket or check in through our app, you earn points on your journey, which can be used at 7-Eleven at the station. You just need to be logged in with your DSB Plus profile and accept our points terms. And if you check in, part of the journey must be with DSB trains.

You can purchase, renew, and refund commuter cards and have your youth card delivered in the app if it is from DSB.

If you experience any issues while using the app, you can call us at 70 13 14 15 every day from 7 AM to 8 PM.

Download the DSB app and get everything you need for your journey in one place.

*Check in with DSB’s app costs the same as a personal Rejsekort if you are an adult in the age range 26-66. As a youth aged 18 to 25 and 67+, you will receive your usual age discount.

## Key features

- Purchase train tickets
- Commuter cards
- Traffic information
- Seat reservations
- Digital check-in
- Earn loyalty points

## What do users think of DSB?

Overall sentiment: negative

**Pros**

- 🚀 Easy to use
- 🚀 Procures all tickets needed
- 👍 Great UX
- 👍 Simple to buy tickets

**Cons**

- 🐛 Unreliable app, crashes frequently
- 🐛 Tickets disappear from app
- 🐛 Account deletion without warning
- 🐛 Payment issues, debit/credit cards not accepted
- 🐛 Unable to register foreign phone numbers
- 🐛 Glitchy and slow
- 🤬 Rude and unhelpful customer service

**Commonly reported bugs**

- Ticket purchase issues, tickets not showing in app
- Search functionality not working
- Account registration problems
- Inability to turn down app brightness

**Most requested features**

- Add Apple Pay/Google Pay support
- Provide more English language options
- Allow saving tickets to mobile wallet
- Display platform information for departures
- Support overseas phone numbers for registration

## Recent user reviews (10 of 124)

All indexed reviews: https://appshunter.io/ios/app/dsb/id1438634111/reviews.md

### 1/5 — Do Not use it!

*2026-07-26*

Do not waste your time with this app. The app has a serious issue with the ticket purchase flow. I selected Plan and Buy, chose a train from Copenhagen to Malmö, and instead of letting me purchase a ticket, the app forced me into a seat reservation only flow. It then redirected me to reserve bike space—even though I wasn’t traveling with a bike—and provided no way to proceed with buying the actual ticket.

The workflow is confusing, appears to be broken, and leaves users unable to complete a simple purchase. An app for a national railway should make buying a ticket straightforward, not force users into a dead end.

**Developer response:** We are so sorry for that, but a ticket from Copenhagen to Malmö can't be bought in the DSB App. You can only buy a bike ticket in the app. Next time when you need a ticket to Malmö you can buy it at the station. //Joelle

### 1/5 — United States

*2026-07-21, version 3.2.2*

How do we login with our 10 digit cell phone numbers when the app only allows for 8 digits

### 2/5 — Denmark train app

*2026-07-15*

It can work, but the interface leaves much to be desired, as others have pointed out. It also tries to use a fancy location-tracking system to charge you for by-distance tickets, but it's unreliable. For example if you stop for a while in a station it may decide you got got off the train and finalize your ticket. You may then notice sometime later when a conductor nabs you for traveling without one. Finally the website blocks purchases from outside the country so good luck trying to prebook long-distance travel.

**Developer response:** Thank you for your feedback. We appreciate you taking the time to share your experience. We understand that the interface may not meet all expectations, and we are continuously working to improve it based on user input. Regarding the location-tracking system, we acknowledge that it can occasionally cause issues, such as prematurely finalizing tickets. This is something we are actively looking into to ensure a smoother and more reliable experience for our passengers.

As for the website blocking purchases from outside Denmark, we understand how this can be frustrating for those planning long-distance travel. We will forward your concerns to the relevant team to explore potential solutions. If you need assistance with booking or have further questions, please don’t hesitate to reach out to us directly.

### 5/5 — User Friendly app

*2026-07-07*

Great app for saving favorites and then setting up travel arrangements in Copenhagen.

**Developer response:** Thank you so much for your review and the five wonderful stars you’ve sent our way – we truly appreciate it. We’re grateful that you took the time to share your feedback with us. - Joelle

### 2/5 — Not able to get a receipt

*2026-07-02*

Click get a receipt. Correct email on file shows up, when you click to get an email, you instead get a message. Saying “Something went wrong”

### 1/5 — Unusable

*2026-06-13*

Im traveling and don’t have text messages with my e sim . I cannot verify my number , and cannot use this app. at least use WhatsApp or data messages to verify phone numbers or use email seems very stupid to only use sms texting. Wasting my time and energy on this app!

### 2/5 — Lacking Seat Selection

*2026-06-12*

With today’s technology it’s truly amazing that DSB Denmark is so far behind that they cannot get an app to allow manual seat selection.

**Developer response:** It is now again possible to select seat in the app. - Anita

### 1/5 — US cards and Apple Pay rejected

*2026-06-06*

Payments rejected while my US bank confirms not rejected by them. Used to work a couple of years ago with US Mastercard. No help line to call?

**Developer response:** I'm sorry that you have experienced problems with payment. I would advise you to call our Customer Center who can help you on +45 70 13 14 15. Anita

### 5/5 — Super App

*2026-05-25*

Die Fahrrad Sitzplatzreservierung funktioniert gut! Man muss nur wissen, dass es  bei nachträglicher Reservierung passieren kann, dass keine Stellplätze mehr frei sind. Deshalb am besten immer Fahrkarte und Stellplatz   zusammen  buchen.

### 1/5 — We fixed minor things you won’t notice

*2026-05-19, version 3.1.2*

You removed seat selection and return search, seriously? In that sense, if you cut your arms off, you will roll over faster, right?

## Frequently asked questions about DSB

### What can I do with the DSB app?

The DSB app allows you to purchase train tickets, including Orange and Orange Free tickets, and reserve seats for your journey. You can also manage commuter cards, check real-time traffic information, and use a digital 'Check in' feature for flexible travel.

### How does the 'Check in' feature work?

The 'Check in' feature acts as a digital ticket at Rejsekort prices, allowing you to travel on public transport in Zealand, Funen, and Jutland. You swipe before boarding, and the app will automatically check you out or remind you to do so.

### Can I earn rewards with the app?

Yes, when you buy a ticket or check in through the app, you can earn points on your journey. These points can be used at 7-Eleven at the station, provided you are logged in with your DSB Plus profile and accept the points terms.

### What are the costs associated with the app?

The app itself is free to download. The cost of tickets and commuter cards will vary. The 'Check in' feature is priced similarly to a personal Rejsekort, with age discounts applied for youth and seniors.

### What if I have issues using the app?

If you experience any problems while using the app, you can contact customer support by calling 70 13 14 15. The support line is available every day from 7 AM to 8 PM.

## Version history (last 5 releases)

### 3.3.0 — 2026-08-04

We have fixed some minor things that you probably won't notice, but hopefully still will give you a better experience in the app.

### 3.2.2 — 2026-06-29

We have fixed some minor things that you probably won't notice, but hopefully still will give you a better experience in the app.

### 3.2.1 — 2026-06-25

We have fixed some minor things that you probably won't notice, but hopefully still will give you a better experience in the app.

### 3.2.0 — 2026-06-22

We are always working to improve our app to make your experience even better.

New in this release:

- We have reintroduced the option to select seats via graphical seat view.
- We have introduced a new flow for searching and buying tickets.
- We now support Apple's visual design language, Liquid Glass.
- The DSB companion app for Apple Watch has been phased out.

### 3.1.2 — 2026-05-18

We have fixed some minor things that you probably won't notice, but hopefully still will give you a better experience in the app.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*