# ΙDShield: Protect What Matters — Total identity protection

> Identity theft protection and fraud monitoring service for members. (iPhone/iPad app by Pre-Paid Legal Services, Inc..)

- Source: https://appshunter.io/ios/app/dshield-protect-what-matters/id1444809858 (this page in markdown: same URL + `.md`)
- Developer: [Pre-Paid Legal Services, Inc.](https://appshunter.io/developer/429918007)
- Category: Business
- Price: Free
- Rating: 4.80/5 from 954 App Store ratings · 70 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.0 · 100 MB
- Languages: American English
- Released: 2018-12-03
- Data updated: 2026-08-27
- Monetization: subscription
- User reviews in markdown: https://appshunter.io/ios/app/dshield-protect-what-matters/id1444809858/reviews.md

## What is ΙDShield?

IDShield helps you protect your identity and online privacy. You must be an IDShield member to use the IDShield app.
Stay one step ahead of identity theft with powerful identity and credit monitoring tools, real-time alerts, and expert support from identity theft specialists and licensed private investigators. Plus tools to manage your online reputation.

With IDShield you receive identity and online privacy protection services including:
• 24/7 emergency support — In the event of an identity theft emergency, we provide access to live support 24/7/365, ensuring you can get help right away.
• Full-service restoration — In the event identity theft occurs you will be assigned a dedicated Licensed Private Investigator who will do whatever it takes for as long as it takes, as long as the membership is active, to restore your identity.
• Identity theft reimbursement — IDShield provides Identity Fraud Protection, provided by a leading national carrier. This policy provides reimbursement for certain expenses and financial losses incurred as a result of identity theft.
• Removal of information from data broker sites — Data brokers collect valuable personal information. They often sell this data to companies for targeted advertising and other purposes. IDShield's Privacy Check runs a scan every 90 days and if your private data is found you will receive an alert and can review and remove your information.
• Credit monitoring and credit score tracking — Monitor your credit and track your Experian credit score monthly
• Device Protection — Keep your computer, mobile phone and other devices safe with cybersecurity protection from our trusted partner, Trend Micro. Protection includes a password manager, a VPN to secure your Wi-Fi connection, anti-malware protection, and ScamCheck that blocks suspicious calls and texts
• Online parental controls — Monitor and block access, and set specific timeframes for internet use.
• Sex offender monitoring — Search for registered sex offenders in your area and receive alerts if someone moves in or out of your neighborhood.
• Social media monitoring — Scan your social media accounts for potentially damaging content. Receive alerts for foul language or exposure of personal information.
• Financial account monitoring — Monitor your financial accounts including credit cards, checking, savings, 401k, 403(b), 457 accounts, loans for withdrawals, balance transfers and large purchases.
• High risk application monitoring — Receive an alert if your personal information is used to open a new bank account or initiate a large money transfer.
• Court record monitoring — Receive an alert if your identity becomes associated with a criminal record.
• Dark web monitoring — IDShield scans online sources—including servers, chat rooms, and forums—for fraudulent use of your personal information. You will receive an alert if any matches are found.
• Child monitoring — Receive alerts if your child's SSN is used to create new accounts or apply for credit. Feature available with the IDShield Family Plan only for dependent children under the age of 18.

IDShield® is a registered trademark of Pre-Paid Legal Services, Inc. ("LegalShield"). LegalShield provides access to identity theft protection plans. Identity theft protection plans provide access to monitoring, consultation, and restoration services. An Identity Fraud Protection Plan is underwritten and administered through American Bankers Insurance Company of Florida, an Assurant company. LegalShield is not an insurance carrier.  Please refer to the actual policies for terms, conditions, and exclusions of coverage. Coverage varies by plan and may not be available in all jurisdictions.

## Key features

- Credit score tracking
- Dark web monitoring
- Credential monitoring
- Social media monitoring
- Minor monitoring
- Push notifications
- Biometric login

## What do users think of ΙDShield?

Overall sentiment: negative

**Pros**

- 🚀 Reliable monitoring
- 🔒 Robust security features
- 👍 User-friendly interface
- 💡 Helpful credit monitoring
- 👍 Responsive customer service

**Cons**

- 🐛 Frequent app crashes
- 🐛 Login and account issues
- 🐛 Unreliable app functionality
- 🐛 Poorly designed UI updates
- 🐛 Inconsistent data syncing

**Commonly reported bugs**

- Unable to add monitored items
- Credit report not loading properly
- Notifications not working as expected
- Frequent app freezes and crashes
- Inconsistent data display across platforms

**Most requested features**

- Improved dark web monitoring
- Enhanced social media tracking
- Streamlined account management
- Customizable alert preferences
- Seamless integration with other services

## Recent user reviews (10 of 70)

All indexed reviews: https://appshunter.io/ios/app/dshield-protect-what-matters/id1444809858/reviews.md

### 5/5 — Awesome service especially with Restoration support

*2026-02-15, version 3.25.2*

Awesome service at a reasonable price with VPN and full restoration service!

### 2/5 — Signing in

*2026-01-31, version 3.25.0*

The problem with both their main page and their app, is that signing in is about 20% workable. So if you get an alert and need to sign in to check it, good luck.

### 4/5 — Pleased so far

*2025-08-20*

Fairly new to this app/service, but longtime user of ID protection after theft incident years ago. Six months ago I replaced my original dinosaur service with a new HEAVILY marketed service, but that one just isn’t reliable. So, I’m trying IDShield now and so far so good. It was easy to get signed up and I used a combo of the website and this app to enter all of my monitored info and set everything up. I set low limits for my Financial Threshold Monitoring to test and it’s giving timely alerts. Really like the Privacy Check feature and I think that’s a key part of overall protection. I think the general app/service interface could use a little streamlining/improvement (I sent an email to support with some suggestions), but it’s still quite functional. Unrelated, I just had need to contact support by phone and that was quick and easy. Overall, I’m really liking IDShield so far.

**Developer response:** Thank you for sharing your positive feedback. Providing our members with peace of mind when they need it most is what we strive for! Thank you for being a valued member.

### 1/5 — Scam?

*2025-05-14*

The cancellation process is awful, sending an email to their support with all your member info, and they never confirm cancellation but rather pretend they are still processing it. Not sure who Pre paid legal services is but their business practices seems suspect.

**Developer response:** Thanks for your feedback. Our company is not a scam. At PPLSI, we champion equal access to justice and security. From accessible legal advice to identity theft restoration, we are proud to empower every member to get the help they need when they need it. As a monthly subscription service, our members have the right to cancel their membership at any time by following our cancellation process. With our privacy and identity theft protection services, we’ve saved our members an additional $5 million. For more information, please visit www.idshield.com, thank you.

### 1/5 — FaceID does not work and now neither does the app

*2024-08-19, version 3.12.8*

I have been a member for many years. I recently tried to add faceID to the app so I wouldn’t have to dig out my password and the app is completely nonfunctional on my phone; however, I can access my account from my laptop using the standard login. Uninstalling and reinstalling does not fix the problem. The app seems to be trying to access the camera even when I try to disable it. It sends a 2FA code and a blue screen with the faceID logo and the message “signing you in…” appears. Nothing happens. Covering up the camera or making sure camera access is allowed in Settings makes no difference.

### 3/5 — Arrrgghhhhh

*2024-05-29, version 3.11.3*

Learn how to update the app without signing the user out. It updates constantly and you have to log in after every update.

### 1/5 — I can no longer log into the app

*2024-04-27, version 3.11.1*

I used to get monthly updates, easy access through the app, but now it just sits and spins and they’re website is useless unless you are trying to give them money

### 1/5 — ID Shield keeps deleting my information

*2024-02-11, version 3.7.1*

This is the second time my information has been deleted. I wrote a review on January 16th saying the same thing. What the heck is your service exactly? I notified my company’s HR department and also emailed ID Shield’s member services. I am ready for a Class action lawsuit. ARAG is way more reliable. They take monitoring your information seriously.

### 1/5 — Something’s changed

*2024-01-15*

This is the only option available as a work benefit. Whatever update they made since last year has made it harder to navigate. The only real thing they want you to see is your credit score. It’s right there when you log in at the top in huge bold letters with a large grapes. Absolutely useless information in regard to my motitered information.  I would rather see a big message saying NO ALERTS or a giant number in red when there is one. Also, upon renewal, all of my information was wiped clean and I had to reenter all my data. Will let my company know and hopefully we can get something else.

**Developer response:** Thank you for bringing this to our attention. Please ensure that the OS on your device & your IDShield app is updated to the latest version. For further assistance, please contact Member Services at (888)-494-8519 or via chat at www.idshield.com or the app between 7-7 CST Monday-Friday, and a member of our team will be happy to help.

### 1/5 — Can’t use anymore

*2023-12-31*

Ever since the redesign earlier this year, which the only sent one passing email about with scant instructions on how to sign up, I cannot access the app anymore because I used my personal email to sign up for IDShield. Now that it all links back to LegalShield, which is a benefit offered through my employer, I’m told I’m not a member upon logging in. Unfortunately, I have another year or so before open enrollment at work again, but if nothing changes, then you can rest assured I will cancel the service and stop wasting my money.

**Developer response:** Thank you for bringing this to our attention. We are sorry that you are having difficulties accessing your membership. For further assistance, please contact Member Services at (888)-494-8519 or via chat at www.idshield.com or the app between 7-7 CST Monday- Friday and a member of our team will be happy to help.

## Frequently asked questions about ΙDShield

### What does the IDShield app do?

The IDShield app provides existing members with tools to protect their identity from theft and fraud. It allows you to monitor your credit score, scan for fraudulent activity on the dark web and internet, and receive alerts for suspicious changes to your personal information.

### What are the key features of the IDShield app?

Key features include a main dashboard for credit scores and alerts, a monthly credit score tracker, credit monitoring, dark web and credential monitoring, social media and minor monitoring, and high-risk monitoring for early detection of fraud.

### Is the IDShield app free to use?

To use the IDShield app, you must already be a member of the IDShield service. The app itself does not have a separate cost, but access is contingent on an existing membership, which is typically a subscription-based service.

### What kind of monitoring does IDShield offer?

IDShield offers a wide range of monitoring services including credit monitoring, dark web and internet monitoring, credential monitoring, social media monitoring, minor monitoring, high-risk monitoring, public records monitoring, court records monitoring, and address change monitoring.

### Who is the target audience for the IDShield app?

The IDShield app is designed for individuals who are already members of the IDShield identity protection service. It is for those who want a convenient way to monitor their personal information, credit, and online presence for potential identity theft and fraud.

## Version history (last 5 releases)

### 3.34.2 — 2026-08-03

Improvements and bug fixes

### 3.34.1 — 2026-07-24

Improvements and bug fixes

### 3.34.0 — 2026-07-18

Improvements and bug fixes

### 3.33.1 — 2026-07-14

Improvements and bug fixes

### 3.33.0 — 2026-07-08

Improvements and bug fixes

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## More apps by Pre-Paid Legal Services, Inc.

- [LegalShield, Law Firms On Call](https://appshunter.io/ios/app/legalshield-law-firms-on-call/id924247236)
- [IDTheftDefense](https://appshunter.io/ios/app/idtheftdefense/id1176208086)
- [Prospect by PPLSI](https://appshunter.io/ios/app/prospect-by-pplsi/id1629696266)
- [Prospect by LegalShield](https://appshunter.io/ios/app/prospect-by-legalshield/id6737526459)
- [LegalShield Associate Office](https://appshunter.io/ios/app/legalshield-associate-office/id6757819508)

All apps by Pre-Paid Legal Services, Inc.: https://appshunter.io/developer/429918007

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*