# ΙDShield: Protect What Matters — user reviews > 70 indexed App Store user reviews of ΙDShield by Pre-Paid Legal Services, Inc., rated 4.80/5 from 954 ratings. - Source: https://appshunter.io/ios/app/dshield-protect-what-matters/id1444809858/reviews - App overview in markdown: https://appshunter.io/ios/app/dshield-protect-what-matters/id1444809858.md - Rating breakdown: 5★ 846 · 4★ 62 · 3★ 9 · 2★ 6 · 1★ 31 ## What do users think of ΙDShield? Overall sentiment: negative **Pros** - 🚀 Reliable monitoring - 🔒 Robust security features - 👍 User-friendly interface - 💡 Helpful credit monitoring - 👍 Responsive customer service **Cons** - 🐛 Frequent app crashes - 🐛 Login and account issues - 🐛 Unreliable app functionality - 🐛 Poorly designed UI updates - 🐛 Inconsistent data syncing **Commonly reported bugs** - Unable to add monitored items - Credit report not loading properly - Notifications not working as expected - Frequent app freezes and crashes - Inconsistent data display across platforms **Most requested features** - Improved dark web monitoring - Enhanced social media tracking - Streamlined account management - Customizable alert preferences - Seamless integration with other services ## Newest reviews (11 of 70) ### 2/5 — Signing in *2026-01-31, version 3.25.0* The problem with both their main page and their app, is that signing in is about 20% workable. So if you get an alert and need to sign in to check it, good luck. ### 4/5 — Pleased so far *2025-08-20* Fairly new to this app/service, but longtime user of ID protection after theft incident years ago. Six months ago I replaced my original dinosaur service with a new HEAVILY marketed service, but that one just isn’t reliable. So, I’m trying IDShield now and so far so good. It was easy to get signed up and I used a combo of the website and this app to enter all of my monitored info and set everything up. I set low limits for my Financial Threshold Monitoring to test and it’s giving timely alerts. Really like the Privacy Check feature and I think that’s a key part of overall protection. I think the general app/service interface could use a little streamlining/improvement (I sent an email to support with some suggestions), but it’s still quite functional. Unrelated, I just had need to contact support by phone and that was quick and easy. Overall, I’m really liking IDShield so far. **Developer response:** Thank you for sharing your positive feedback. Providing our members with peace of mind when they need it most is what we strive for! Thank you for being a valued member. ### 3/5 — Arrrgghhhhh *2024-05-29, version 3.11.3* Learn how to update the app without signing the user out. It updates constantly and you have to log in after every update. ### 1/5 — Very bad design *2023-10-17, version 3.0.1* I cant see the sex offenders as before ### 1/5 — App Needs Lots Of Improvement *2023-06-02, version 2.1.8444* To many bugs and errors trying to view information. Needs updates and better user interface. ### 4/5 — Great tool *2023-05-28* Great tool to use to stay on top of credit score and unauthorized usage of key personal info and accounts. Sex offender alerts though could be a little better managed as it does seem the same alerts are highlighted for several days, weeks in a row even when they have been reviewed already. List display of offenders could rank by distance to school or house. **Developer response:** Thank you for sharing your positive feedback. Providing our members with peace of mind when they need it most is what we strive for! Thank you for being a valued member. ### 2/5 — Stuck loading *2023-04-10, version 2.1.8444* I used to love the app, but now it just sits there on the loading screen whenever I try to add new info. for monitoring. ### 1/5 — Useless *2023-02-25, version 2.1.8444* The app is useless. Shows my credit score, which I already have available through my bank and credit card. Whenever I try to see an alert that comes through my email, the app doesn’t show it. It won’t show any of my dark web notification. Really is a poorly designed and useless app. ### 1/5 — App doesn’t work *2023-02-01, version 2.1.8444* I keep getting various notifications from the app regarding alerts I set up, but when I go into the app, nothing updates. I am able to see all my alerts online, but then the app is useless. Even my updated credit score doesn’t show on the app. ### 1/5 — App is mostly useless *2022-12-04, version 2.1.7948* It's nice that it tells me my credit score. It took me two weeks and 4 phone calls to get my membership activated. Then the app won’t save the information I put into it. And some options just crash the application all together while others show me an infinite loading screen. ### 1/5 — Worst ever *2022-11-08* Their app doesn’t even work. I called their customer service and they couldn’t help so they transferred me into black space and I got hung up on. So then I called in to cancel since it is crap and isn’t even doing what it says it’ll do and they then tell me they can’t cancel me and I have to email some email address and wait around for it to be canceled. Their telephone prompts said press this button to cancel and that send you to a lady who tells you she can’t do that. Why even have that prompt. Total waste of money. **Developer response:** We are sorry to hear that you are choosing not to defend your private data & online reputation. All cancellation requests must be provided in writing. The easiest way to do so is by emailing us at support@legalshieldcorp.com with your name, membership number, phone number, and your request to cancel the membership. All cancelations are processed once received, and refunds are reviewed by management. If you have further questions or would like to speak to someone directly on this matter, please contact our Member Service Team at (888)-494-8519, our IDShield Mobile App, or via chat at www.idshield.com between 7-7 CST Monday-Friday, and a member of our team will be happy to assist you. ## Most critical reviews (10 lowest-rated) ### 1/5 — Scam? *2025-05-14* The cancellation process is awful, sending an email to their support with all your member info, and they never confirm cancellation but rather pretend they are still processing it. Not sure who Pre paid legal services is but their business practices seems suspect. **Developer response:** Thanks for your feedback. Our company is not a scam. At PPLSI, we champion equal access to justice and security. From accessible legal advice to identity theft restoration, we are proud to empower every member to get the help they need when they need it. As a monthly subscription service, our members have the right to cancel their membership at any time by following our cancellation process. With our privacy and identity theft protection services, we’ve saved our members an additional $5 million. For more information, please visit www.idshield.com, thank you. ### 1/5 — FaceID does not work and now neither does the app *2024-08-19, version 3.12.8* I have been a member for many years. I recently tried to add faceID to the app so I wouldn’t have to dig out my password and the app is completely nonfunctional on my phone; however, I can access my account from my laptop using the standard login. Uninstalling and reinstalling does not fix the problem. The app seems to be trying to access the camera even when I try to disable it. It sends a 2FA code and a blue screen with the faceID logo and the message “signing you in…” appears. Nothing happens. Covering up the camera or making sure camera access is allowed in Settings makes no difference. ### 1/5 — I can no longer log into the app *2024-04-27, version 3.11.1* I used to get monthly updates, easy access through the app, but now it just sits and spins and they’re website is useless unless you are trying to give them money ### 1/5 — ID Shield keeps deleting my information *2024-02-11, version 3.7.1* This is the second time my information has been deleted. I wrote a review on January 16th saying the same thing. What the heck is your service exactly? I notified my company’s HR department and also emailed ID Shield’s member services. I am ready for a Class action lawsuit. ARAG is way more reliable. They take monitoring your information seriously. ### 1/5 — Something’s changed *2024-01-15* This is the only option available as a work benefit. Whatever update they made since last year has made it harder to navigate. The only real thing they want you to see is your credit score. It’s right there when you log in at the top in huge bold letters with a large grapes. Absolutely useless information in regard to my motitered information. I would rather see a big message saying NO ALERTS or a giant number in red when there is one. Also, upon renewal, all of my information was wiped clean and I had to reenter all my data. Will let my company know and hopefully we can get something else. **Developer response:** Thank you for bringing this to our attention. Please ensure that the OS on your device & your IDShield app is updated to the latest version. For further assistance, please contact Member Services at (888)-494-8519 or via chat at www.idshield.com or the app between 7-7 CST Monday-Friday, and a member of our team will be happy to help. ### 1/5 — Can’t use anymore *2023-12-31* Ever since the redesign earlier this year, which the only sent one passing email about with scant instructions on how to sign up, I cannot access the app anymore because I used my personal email to sign up for IDShield. Now that it all links back to LegalShield, which is a benefit offered through my employer, I’m told I’m not a member upon logging in. Unfortunately, I have another year or so before open enrollment at work again, but if nothing changes, then you can rest assured I will cancel the service and stop wasting my money. **Developer response:** Thank you for bringing this to our attention. We are sorry that you are having difficulties accessing your membership. For further assistance, please contact Member Services at (888)-494-8519 or via chat at www.idshield.com or the app between 7-7 CST Monday- Friday and a member of our team will be happy to help. ### 1/5 — Terrible Redesign *2023-12-11* I’ve been a customer for several years. Up until recently I was quite pleased with the service and app/website. It was easy to navigate and understand. But, then they decided to burn the house down (that’s how I see it). In doing so, they took nothing from the old house (ie. everything I had them monitoring) and seemed to have used someone with no app design experience to create this new version. Let’s start with the fact that there was NO communication to customers (a heads up) that this overhaul was coming and no information/instructions on how we were going to have to sign in, in a new way. Suddenly a new app and website were just out there and I could not get into either with the poor instructions that were provided on the login screen, and then I had to remember to call durning the workday for assistance since they don’t provide 24hr customer service for technical issues. Then when I finally did speak with someone I’m told I have to re-enter all the stuff I had them monitoring because, like I mentioned earlier, they burned the house down and couldn’t be bothered to move things from one platform to the other. If I recall correctly the person I spoke with said it was all still sitting in the old platform, so yeah, I’m feeling real confident in their ability to protect my info and identity after this fiasco. The new app and website both present a terrible design that’s not easy to navigate and a poor presentation of what’s there compared to the previous platform. As this is paid for via my work benefits, I’m suddenly receiving notifications via my work email (where I do not want to get them) instead of my personal email, which is where I received them before. I’ve reviewed my communication preferences more times than I can count to try to change this, but haven’t had any luck. Also, I used to get notifications and badges on my iPhone but that’s disappeared too, even though they’re still enabled. For the life of me, I can’t understand how anyone would have given this redesign their approval. It’s horrible and I so wish I could go back to the previous design/version. If this is all still terrible when benefits sign up rolls around again, I’ll be cancelling and finding another service to monitor my identity. **Developer response:** Thank you for the review. We value all member feedback. We are sorry that you are having difficulties. We appreciate you alerting us to your concerns with the features. We have alerted the appropriate teams. To get further assistance with your email preferences please contact our Member Service Team at (888)-494-8519 or via chat at www.idshield.com between 7-7 CST Monday-Friday, and a member of our team will be happy to help. Thanks for choosing IDShield. ### 1/5 — App is buggy *2023-12-06, version 3.5.0* App doesn't work. Gets stuck in the "logging you in" page and doesn't give you the ability to input your 2 factor authentication code. ### 1/5 — They change way too often *2023-12-03* I think they changed stuff 3 times since I used them. It go so annoying I dropped them. The changed the URL where you had to “resign up” to have your data moved over. Then just recently, I had to do all this stuff to get into my account again due to changes. The app isn’t smooth or easy to use at all. **Developer response:** Thank you for your review. We value all member feedback. We apologize for the issues you had accessing your membership after our update. We regret to hear about your cancellation and certainly hope to assist you in the future should you return as a member. Thank you. ### 1/5 — Terrible app and no customer service *2023-10-27* I have been a member since 2019. They decided to make changes to their app and in the process erased me as being customer. I have called and emailed and keep acting like I don’t exist, despite the fact that they have been sending me monitoring emails every month for over 4 years. How can they protect your identity when they cant even identify their own customers. **Developer response:** Thank you for bringing this to our attention. We apologize that is not an experience we want our members to have. Please fill out our Tech Support Form https://legalshield.typeform.com/to/NrIR48, and a member of our team will be happy to investigate this matter further and provide support. If you need immediate assistance, our dedicated IDShield Member Services Team is ready to help. Please get in touch with them at (888)-494-8519 or via chat at www.idshield.com between 7-7 CST Monday-Friday. A member of our team will be happy to assist you. ## Most praised reviews (10 highest-rated) ### 5/5 — Awesome service especially with Restoration support *2026-02-15, version 3.25.2* Awesome service at a reasonable price with VPN and full restoration service! ### 5/5 — Such a great service. *2023-04-06, version 2.1.8444* Great U.S. based service team. The person I worked with has been with them for 13 years. ### 5/5 — Best ID theft protection out there *2023-03-03* I have tried numerous identity, theft, protection, apps, and software over the years. Nothing has come close to being as user-friendly and robust as the ID shield app. But my favorite part is the fact that the licensed private investigators do the work to put your life back together when you do become a victim of identity theft. So many other products out there make you do all the work, or send you a do it yourself kit with a one 800 number that rings in the Philippines. **Developer response:** Thank you for the glowing feedback. Providing our members with peace of mind when they need it most is what we strive for! Thank you for being a valued member and sharing your satisfaction. ### 5/5 — ID theft *2023-03-02* This app alerted me to someone trying to open credit accounts in my name the night before. I have since froze my credit. Thankfully I had this app **Developer response:** Thank you for sharing positive feedback. Your experience is proof of IDShield's powerful protection in action. Thank you for sharing and being a valued member. ### 5/5 — Identify Theft *2023-02-27* I love IDShield! One of the features it has is a sex offender monitoring within a 1 to 5 mile radius. I can also monitor my minor children’s date of birth and Social Security number to ensure their identity is not used to open up a credit card. Everyone needs to have IDShield! **Developer response:** Thank you for sharing your positive feedback. Providing our members with peace of mind when they need it most is what we strive for! Thank you for being a valued member. ### 5/5 — Great service *2023-01-06, version 2.1.7948* I’m thankful to have ID Sheild to monitor my information . I get excited when I see things they have checked and it’s positive . Thank you so much. ### 5/5 — Great App *2023-01-05, version 2.1.7948* App is easy to use and the company is top notch. For the price you can’t beat the protection given. Great Job ### 5/5 — IDShield, a great service with wonderful features and benefits *2022-12-20, version 2.1.7948* I love all the features and benefits IDShield offers from its VPN to reputation management. For less than $20/mo, the service is great! ### 5/5 — A must have *2022-10-02, version 2.1.7948* As a victim of identity theft, I cannot stress the importance of monitoring your credit. IDSHIELD is affordable and highly effective and I couldn’t imagine not having this service in my life. ### 5/5 — Protection Today *2022-08-08, version 2.1.7827* I have identity theft protection, and full restoration service available to me, because of this amazing service, ID Shield. I rest very well at night knowing I’m protected. Thanks ID Shield. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*