# DSK Mobile — user reviews > 89 indexed App Store user reviews of DSK Mobile by DSK Bank PLC, rated 4.70/5 from 458 ratings. - Source: https://appshunter.io/ios/app/dsk-mobile/id6468069532/reviews - App overview in markdown: https://appshunter.io/ios/app/dsk-mobile/id6468069532.md - Rating breakdown: 5★ 404 · 4★ 21 · 3★ 11 · 2★ 4 · 1★ 18 ## What do users think of DSK Mobile? Overall sentiment: negative **Pros** - 👍 Intuitive and easy-to-use interface - 🎨 Modern and visually appealing design - 💳 Direct bill payment functionality - 🔐 Enhanced security with biometric authentication - 📱 Sleek visual appearance - ✅ Improved user experience compared to some aspects of old app **Cons** - 🐛 Frequent crashes and freezing issues - ⏱️ Slow login and loading times - 🔌 Poor server connectivity, especially abroad - 📵 Does not work with mobile data for some users - 🚫 Single device activation limitation - 🌍 No support for foreign phone numbers and non-Bulgarian citizens - ⚠️ Excessive advertising taking up screen space - 🔄 Requires repeated authentication on each login - 📊 Missing transaction filtering and history features - 🎯 Reduced functionality compared to DSK Smart - 🔐 Mandatory selfie/photo verification concerns - ⚡ Unreliable face recognition implementation - 🚨 Accessibility issues for disabled users **Commonly reported bugs** - Password creation screen freezes during registration - SMS verification codes not received or arrive too late - Registration fails with generic error messages - App crashes after successful login - Face recognition only works once then requires full re-authentication - Server connection errors, especially outside Bulgaria - Does not work with mobile data connection - Frequent logout requiring re-verification - EGN validation errors for valid users - iOS app freezes at password selection stage - Documents loading fails during sign-up - Invalid SMS codes with short lifecycle - App crashes when accessing certain functions - Notifications not working despite being enabled - Cash back points disappearing after updates - Account access unavailable during specific hours (22:00-06:00) **Most requested features** - Payment templates for recurring transfers - Transaction filtering by date, type, and period - Home screen widget for quick balance view - Ability to view multiple accounts simultaneously - Transaction history with authorization date option - Merchant information and category details - Balance display at time of each transaction - Multi-device login capability - Customizable home screen - Support for foreign ID numbers (ЛНЧ) - Saved contacts and templates from old app - Quick access to bills payment tab - VPN compatibility for login - Privacy feature to hide numbers in public - Extended transfer reason details visibility - Automatic FaceID loading on login screen - Better home screen optimization for account visibility ## Newest reviews (15 of 89) ### 3/5 — Average *2026-05-28, version 5.0.1* You want to transfer funds - when you start typing the amount, the screen moves and you no longer see the amount you are typing. Do they test the apps before launching them? Seems like a very basic thing you must get right for a banking app. ### 2/5 — Не получавам код *2025-11-02, version 4.7.1* Английски номер. Не идва код. Как да продължа? ### 3/5 — DSK mobile *2025-10-23, version 4.6.1* The app is ok but it took nearly two months to be downloaded due to a savings account that was there all the time. It had to be closed in order to download as it didn’t recognise me, when my details were entered, no explanation on that at all! Finally when I managed to log in it doesn’t have as many functions as the “DSK smart” which is a shame! Why change something when it’s not broken for the worst! All the DSK staff had no idea what to do about it in four branches so I suggest that you train your staff before releasing something new! ### 1/5 — Не мага да създам парола *2025-10-11, version 4.6.1* След като минава всички проверки и потвърждения всичко спира на последния стадий- създай парола..?!? Не съм особено учуден … ### 4/5 — Шаблон на плащания *2025-10-07, version 4.6.1* При създаването на шаблон за превод, не може да се запази “основание за плащане”, сума и т.н. В предишното приложение това бе възможно и много удобно за често повтарящи се плащания. ### 1/5 — Old app felt better *2025-10-06, version 4.6* Why talking about removing the old app when the new one doesn’t have half the functionalities and information (yet I hope so)? I couldn’t see the status of a transfer from the new app and had to go back to the old app to see it. In the old app when you were trying to transfer money between your savings account and checking account it was easier because there were only these two options, at least do some preselection in the new app and maybe on click of the arrow switch the options. When are we going to see modern features like being able to see who is the merchant and what’s their category, e.g. transport - such info is missing sometimes, e.g. for public transport There was a useful Home Screen widget showing quick balance, I used and miss that too. I don’t find the new UX better - I need to do more clicks to do the work I was doing previously. The good things are that now we don’t rely as much on passwords and codes ### 4/5 — Good tool for everyday life *2025-10-04, version 4.6* 4* because old version had more options ### 4/5 — Much better than before *2025-10-04, version 4.6* Much better than the previous application, huge improvement in many directions. The reason for 4 stars instead of 5 is that it’s still a bit buggy and can have problems loading especially outside of working hours. If those issues are fixed - deserves 5/5! ### 1/5 — Не работи с чуждестранни номера *2025-10-01, version 4.6* Опитах се да активирам приложението, но не получавам смс код на английския ми номер, който до сега ползвам успешно с предишното приложение и ДСК директ. ### 2/5 — Still has work on it *2025-09-22, version 4.5.1* Regardless of what you expect it to be, in addition to what they said in the mail all users got, it’s still not as good as DSK smart- there are some functions missing and the main appearance is not better. I cannot see why we have to switch to it yet. ### 4/5 — Why no templates *2025-09-19, version 4.5.1* I find it very sad that the new app is missing the option to create bank wire templates. I have regular payments and now i have to always create the trabsfer from scratch. The "contacts" thing is not a replacement of this feature ### 2/5 — Schlechte App *2025-09-18, version 4.5.1* Ich kann mich nach mehrere Versuche, immer noch nicht registrieren! Die Anmeldung funktioniert gar nicht. Wie kann es sein, dass so was passiert?! Echt schlecht! ### 3/5 — Good *2025-09-15, version 4.5.1* I get that the simplicity adds up to the user experience, but I have been lacking so much the possibility to store and reuse templates for transfers with full details auto-populated for you…Am I missing something or is it just not available? ### 1/5 — Not working *2025-09-15, version 4.5.1* The new app DSK Mobile does not work!!! I was using the old app dsk smart for years and I can’t remember a time when it was not working. The new app Mobile is a peace of shot it does not work I can’t access it, if I access it, not showing of my balance, nothing. I called today to repot politely the matter in the bank, the lady who accepted my cal was very polite but that’s it. Please whoever it reading this - PLEASE FIX IT. Thank you! ### 1/5 — Реклами вместо услуги *2025-09-15, version 4.5.1* На първа страница, вместо както в предишното приложение да има списък със сметки и наличности, 50% от полезната площ е заета с корги, което ме пита дали съм любопитен да взема кредит. Сметките се виждат само със скрол, което също не помага, защото трябва да помня в коя колко има, а не мога да ги видя едновременно. ## Most critical reviews (10 lowest-rated) ### 1/5 — Профила, кога? *2026-08-11, version 5.3* Не мога да си използвам акаунта, който е новосъздаден, защото не ми се активира избора на профил, съответно няма и възможност да я поълня! ### 1/5 — App not working *2026-07-28, version 5.2.1* For the past few days, i cannot access my mobile banking. The app is stuck on loading my screen, yesterday i waited approximately 3-5min for it to load and open, but today it just says “error” at some point and just doesn’t work. ### 1/5 — Супер ненадеждно *2026-07-14, version 5.2* Работи когато е на кеф и яко такси - револют за бизнес и да ви затварят всичките ### 1/5 — Force update broken *2026-05-12, version 4.12* Force update flow is broken - it requires an update but in the App Store I’m on there is no new update. ### 1/5 — Unreliable *2026-04-07* Very unreliable app! On every login it asks for ID face scan and takes minutes for approval. I have activated face recognition but this app use it only once and afterwards every login starts from the beginning. The worst bank app ever! **Developer response:** We're so sorry for the troubles. If you need any further support, you can always chat with us on our website - there one of our consultants can help you with your issues. ### 1/5 — Unreliable *2026-02-10* Very unreliable app! I hope they keep the other one longer! I've been waiting for 3 days for reply why it doesn't work! Very bad app support! **Developer response:** We're so sorry for the troubles. If you need any further support, you can always chat with us on our website - there one of our consultants can help you with your issues. ### 1/5 — Няма достъп до сметките *2025-12-09, version 4.8.0* Супер често особено в диапозона от 22 до 6 все още няма достъп до наличностите в сметките. ### 1/5 — Cash back points disappeared *2025-12-02, version 4.8.0* After the last update today, the cash back points disappeared from the app. ### 1/5 — Useless app *2025-11-12, version 4.7.1* The capability of the app is very limited, I would say useless. ### 1/5 — Can’t register *2025-10-24, version 4.6.1* Can’t even register - won’t submit the code to my mobile phone, so I can’t go beyond the verification stage. ## Most praised reviews (10 highest-rated) ### 5/5 — Excellent *2026-07-25, version 5.2.1* I had a rough beginning with this App but now I am a happy customer. It gives me full control to change my card's limits in a flash with immediate adjustments! I believe this App is very reliable and well developed! ### 5/5 — Доволен съм *2026-07-03, version 5.1.1* Ползвам ОББ от 7 години и ДСК от 2 години. Еми, ДСК са по-добри, според мене. Какво да ви кажа? Много съм доволен от тях! ### 5/5 — Update to my previous review *2026-05-26* The App works excellent now! I have NO complaints. Thanks to the developers! **Developer response:** We're so sorry for the troubles. If you need any further support, you can always chat with us on our website - there one of our consultants can help you with your issues. ### 5/5 — ali sali hasan *2025-12-23, version 4.9.0* best ### 5/5 — Рени *2025-10-04, version 4.6* Отличници ### 5/5 — Widget *2025-08-11, version 4.4.1* Will there be widget for quick look at balance? Or other option? ### 5/5 — App not usable on older iOS systems *2025-08-04, version 4.3.1* The app is not functional at the point of activation, specifically when password must be selected, the app remains frozen on this window with no option to click or type anything. This is observed on iPhone 12, iOS 18.5 ### 5/5 — Awesome App *2025-07-30, version 4.3.1* One of the best apps for online banking 👌 Everything is easy to access and use. ### 5/5 — Screen freeze *2025-05-07, version 4.0* I’ve tried several times to install app, at the beginning everything is ok. Verification and etc. But at the end, when I get to the password screen, everything just freezes. I can’t create a password. Tried 3 different phones, and the result is the same. Tried the local call centre, but it seams they cannot help. I seek some assistance. ### 5/5 — DSK bank is really stepping up!! *2025-01-23, version 1.13* The new DSK Mobile application works great, providing the best customer experience. The application is very intuitive:) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-07.*