# DTB 24/7 — user reviews

> 9 indexed App Store user reviews of DTB 24/7 by Diamond Trust Bank Kenya Limited, rated 3.77/5 from 13 ratings.

- Source: https://appshunter.io/ios/app/dtb-247/id945684151/reviews
- App overview in markdown: https://appshunter.io/ios/app/dtb-247/id945684151.md
- Rating breakdown: 5★ 8 · 4★ 0 · 3★ 1 · 2★ 2 · 1★ 2

## Most critical reviews (9 lowest-rated)

### 1/5 — Most useless bank app

*2025-12-16*

How is this a financial app, that is always crashing like some Damm app for games.   Fix this or fire your developer. This is trash.

**Developer response:** Hi we are sorry to hear that kindly send your concerns and details to contactcentre@dtbafrica.com for the team to review and assist

### 1/5 — App issue

*2020-12-07*

I have DTB m24/7 it worked once and since than it keep giving error unable to show a/c balance even the code I was given to use direct from mobile it gives error unavailable at time time

**Developer response:** Hello kindly share you details at contactcentre@dtbafrica.com for the team to check and assist

### 1/5 — Unreliable

*2018-02-14*

App frequently crashes. Customer support doesn’t seem to have an idea on how to resolve so it becomes a sit and wait solution.

### 2/5 — Outdated

*2025-10-22*

Honestly, this app needs serious improvement. After sending money, there are no recipient details shown  no name, no confirmation, no proper receipt. You just get a message saying the transaction went through, and that’s it. It’s really frustrating not being able to confirm who you actually sent money to.

On top of that, the user interface is confusing and outdated. For a bank, this level of transparency and design is unacceptable. DTB really needs to fix this and make the app more user-friendly, with clear transaction details and downloadable receipts like other modern banking apps.

**Developer response:** Thank you for your feedback, we are working on improving the interface as well as the notifications to customers.

### 2/5 — Freezing

*2025-10-12*

On loan payment or loan access it’s frozen nothings works after the update

**Developer response:** Hi we are sorry to hear that kindly send your concerns and details to contactcentre@dtbafrica.com for the team to review and assist

### 3/5 — Not working

*2025-08-17*

It’s good but of late weza loan is not working to a point that the bank added interest on my loan coz I couldn’t access

**Developer response:** Hi we are sorry to hear that kindly send your concerns and details to contactcentre@dtbafrica.com for the team to review and assist

### 5/5 — YuleYule

*2019-04-24*

Why there is no Tanzania?

**Developer response:** Please search for DTB Tanzania as it is now available.

### 5/5 — Excellent

*2018-11-21*

Better user interface, fantastic.

**Developer response:** Great feedback, we are loving it too :)

### 5/5 — Better than any other banks app in Kenya

*2014-12-13*

I use mobile banking for Prime Bank, Chase, and CBA - the new DTB app beats them all... clean, simple, fast, intuitive.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-01.*