# DTE Energy — user reviews > 156 indexed App Store user reviews of DTE Energy by DTE Energy Company, rated 4.70/5 from 18,833 ratings. - Source: https://appshunter.io/ios/app/dte-energy/id446411318/reviews - App overview in markdown: https://appshunter.io/ios/app/dte-energy/id446411318.md - Rating breakdown: 5★ 15,327 · 4★ 2,678 · 3★ 355 · 2★ 144 · 1★ 329 ## What do users think of DTE Energy? Overall sentiment: positive **Pros** - 🚀 Easy to use - 👍 Helpful during power outages - 💳 Convenient bill payment - 🗺️ Informative outage map - 🔔 Timely updates and notifications **Cons** - 🐛 Inaccurate outage information - 🔍 Lack of detailed account information - 🔄 Required app updates can be frustrating - 🤖 Automatic responses not always accurate **Commonly reported bugs** - App crashes after updates - Login issues with Touch ID/Face ID - Outage notifications not always received **Most requested features** - More detailed usage and billing history - Option to report different types of issues - Ability to save location-specific settings ## Newest reviews (19 of 156) ### 3/5 — Not getting any notifications or messaged on my phone number I have on my account. *2026-07-26, version 6.21.1* 0 of 5 stars ### 3/5 — Outage map inconsistemt *2026-06-29, version 6.21.1* Sometimes there are chilies showing the outage area and sometimes not. Sometimes when you zoom in one disappears ### 2/5 — Used to be good *2026-04-30, version 6.20.0* Not sure what is going on at DTE but cannot log in to my account via this all and on the website for almost a month. Bill will be due soon but can’t log in to pay. What happened?! Used to be a good app that worked every time you opened it ### 3/5 — Good luck paying your bill on time *2026-03-25, version 6.19.0* The app is nearly worthless for paying your bill. Most of the time I can’t log in and get an error message. So I’m forced to keep going back and trying to get in. The power outage map is fantastic, as long as you can log into your account ### 1/5 — Awful…exactly what you expect from DTE Energy *2026-03-24, version 6.18.0* It’s a bad app. Little functionality. What is there doesn’t work most of the time. Inaccurate details, crashes. I don’t think outage reports go anywhere. Fees, fees, fees, so many fees. Did I mention all the fees? This is an expensive app to use. I mean, they are supposed to be a public utility but they just grab money. ### 1/5 — Can't Report An Outage *2026-03-19, version 6.18.0* Gotta' love it. Woke up to all the UPS units in my house singing the song of their people and tried to report an outage, but can't. THE BUTTON DOES NOT WORK! But you know what DOES work??? The bill pay functions. ### 1/5 — Had to drop the protection plan *2026-03-19, version 6.18.0* Can’t pay split bills they charge you every time Dte wrong they already to high now they want you to pay in order to pay them with the fake post they don’t get the extra please it’s still the same payment process but I don’t need the $37 protection plan paying years , but never needed it it gots to go now yall think about it you only need furnace and hot water tank we need to save money to ### 3/5 — New update is not good *2026-03-15, version 6.18.0* I agree with chick 2025. Hit and miss as to when the app works. Paid my bill but got an email saying that I didn’t and it didn’t go thru my bank and trying to get back in to make sure it actually got paid this time and now can’t get into the app. Seems like I can get into the app on Mondays but not on the weekends. Makes no sense. Even tried getting in thru the email using the pay bill link and that didn’t work either. Worked great before this. I realize there are kinks with new updates and it will probably be fine but just letting you know it isn’t right now. ### 1/5 — What is the point???? *2026-03-12, version 6.18.0* I been paying my mom’s electric bill since she has moved in…. With guest pay and now you guys want to charge a 2.99 for cards when I used to use ETF bank for free without needing her login info….. Billion dollar company and needs 2.99……. Greedy Company ### 3/5 — Mobile app needs help *2026-03-07, version 6.18.0* Last update has glitches. I can’t pay my online bill. I did and apparently app didn’t send to bank on file. Then called and told it’s all good. If so why did I get email saying bill not paid. Tried today n now app is having problems per DTE. Ya think!!!! Can’t pay by phone now app messed up. Can you fix it quickly since ur last updated messed something up. ### 1/5 — SCAMMERS *2026-03-07, version 6.18.0* Overcharging people! ### 1/5 — Energy monopoly *2026-03-04, version 6.18.0* DTE has an energy monopoly in SE Michigan and uses that to constantly pursue rate hikes. Most recently, DTE applied for a new rate hike just days after a previous one was approved. We need publicly owned utilities! DTEs CEO continues to rake in record breaking compensation packages while we are footing the bill. This money should go into infrastructure upgrades and back into the pockets of the community instead of to a CEO for another yacht. ### 1/5 — Thumbs down 👎🏻 *2026-03-03, version 6.18.0* Made it more complicated to just pay thru guest pay for no good reason.. like if you’re gonna charge extra to use my card make it simpler.. ### 4/5 — Helpful *2026-03-02, version 6.18.0* Good info ### 2/5 — App upgrade signed me off *2026-03-02, version 6.18.0* Latest app upgrade caused sign out. Should have found a way to cache credentials ### 1/5 — Updated app now just spins *2026-03-02, version 6.18.0* Can't log in to change payment that yall removed due to now asking for an arm, leg, and our first born if we use a credit card.... ### 1/5 — Does not load *2026-03-02, version 6.18.0* The latest updated this app broke it. No longer loads it just spins when it opens. Absolutely terrible. ### 1/5 — Cant login after update. *2026-03-02, version 6.18.0* Update gone wrong ### 1/5 — Wanna save *2026-02-17, version 6.17.0* They change way to much Now I have to pay to pay Dte but I will have to let something go ## Most critical reviews (10 lowest-rated) ### 1/5 — trash, unprofessional and disrespectful company *2026-07-29, version 6.21.1* this company DTE is the most unprofessional and trash company pathetic company I’ve ever dealt with. they overbill you every month and I’m not even using any services and yeah, I’m still getting a bill every month. I’m not sure for what and and ask somebody a question from there. They start being disrespectful and unprofessional on the phone ### 1/5 — Can’t access while overseas *2026-07-22, version 6.21.1* For some reason, this app was designed to prevent anybody from accessing their accounts from outside the United States. Which means that if you are in Japan on a business trip like I am right now, you’ll have to download and pay for a subscription to a VPN just to pay your bill. ### 1/5 — Succumbed to apple's forced obsolescence! *2026-06-22, version 6.12.0* B O Y C O T T A P P L E ### 1/5 — Doesn’t work *2026-06-21, version 6.21.1* Keep getting a can’t connect to server message just started happening these last few months ### 1/5 — App issue *2026-06-05, version 6.21.1* For the past three months the app is not loading and will not allow me to pay the bill online now I must call to pay over the phone. I have uninstalled and reloaded the app. ### 1/5 — I hate DTE *2026-05-26, version 6.21.1* They wanna keep going u pretty soon I’m gonna have to get rid of my protection plan completely had to down grade it for the extra payments on the payment fees ### 1/5 — This is awful app. *2026-05-05, version 6.20.0* I have spent 2 days trying to pay my DTE bill on this awful app. And still I am going to have to call( which is so annoying) to pay it from my checking account. I am a senior citizen and have no issue paying my other bills on line. Come on DTE get it together and make this simple( again ) .indesided to no longer. Use a credit card but have not been able to just pay my account without a fee. That’s crazy….. boo, boo,boo on this app. Should take less than 2 minutes not 2 days ……Suzanne. Spitsbergen ### 1/5 — 👎👎 *2026-05-05, version 6.20.0* WILL NOT LET ME CREATE AN ACCOUNT ### 1/5 — App not working *2026-04-13, version 6.19.0* App never works. It stays with the loading symbol and never loads. I think it’s a gimmick to make customers use the online website to where you have to pay the 2.99 fee. Get it together DTE. ### 1/5 — Can’t access my app!’ *2026-04-08, version 6.19.0* I can’t access my account through the app to make payments. It just keeps buffering and it’s not my internet issue either. Called and found out it made 2 payments where the agent deleted one for me. On a low fixed income and that would have hurt me had I not called! Bad enough you want to keep increasing rates to cover your destructive to our environment data centers! ## Most praised reviews (10 highest-rated) ### 5/5 — Not working *2026-03-25, version 6.19.0* What did you guys do to the app. Doesn’t even load page ! ### 5/5 — Glynn *2025-06-27, version 6.14.0* Fast and easy way to.pay you birthday card ### 5/5 — Works great. *2024-12-06, version 6.10.0* Good app ### 5/5 — App *2024-08-28, version 6.8.0* Loading ### 5/5 — Limb removal *2024-03-07* Thanks so much to the DTE workers who came out today to take some limbs down. The crew was so friendly, kind and CONSIDERATE of my feelings. I hate losing trees! They did their best and were very open to my request to not take the whole tree. They pruned and I understand they have an important job to do. They were 100% better than last year when I lost my cool. Just a little friendly understanding went a long way. I appreciated them so much. Thank you for sending a team I could talk to before the trees came down. It is quite upsetting to see guys just cutting down trees like madmen and leaving the debri. I really appreciated this team that came out today. They were so polite and understanding. Much improvement. Give these guys an A + for customer relations. They deserve a raise. I still haven’t gotten over last year. Thank you so much! ### 5/5 — Great update *2023-11-10, version 6.0.0* The updated app is fast, clean, and easy to use. ### 5/5 — Love this app!!! *2023-11-02, version 5.40.0* Extremely easy to navigate through, make payments, sign up for auto-pay - seamless process 🙂 ### 5/5 — Satisfacción *2023-09-30, version 5.40.0* Fantastic great to pay bills ### 5/5 — Great app *2023-09-28, version 5.40.0* Love it. ### 5/5 — DTE APP *2023-09-07, version 5.40.0* Love this app. I can pay this bill within 10 seconds with this app. Can’t get easier then that --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*