# DTLR ® — user reviews > 114 indexed App Store user reviews of DTLR ® by DTLR HOLDING, INC, rated 4.90/5 from 22,534 ratings. - Source: https://appshunter.io/ios/app/dtlr/id1574381867/reviews - App overview in markdown: https://appshunter.io/ios/app/dtlr/id1574381867.md - Rating breakdown: 5★ 21,030 · 4★ 977 · 3★ 259 · 2★ 67 · 1★ 201 ## What do users think of DTLR ®? Overall sentiment: positive **Pros** - 👍 Fair pricing and amazing products - 👍 Fantastic app and excellent service - 👍 Reliable, easy to use, and efficient - 👍 Great in-store and online experience - 👍 Awesome raffle system - 👍 Convenient with afterpay option - 👍 Affordable for the family - 👍 Easy to navigate and move around **Cons** - 🐛 Incorrect item sent, no free returns - 🐛 Delayed shipping and order issues - 🐛 Restocking fee for returns - 🐛 Glitches with app and website - 🐛 Limited selection for infants/toddlers - 🐛 Inconsistent payment processing **Commonly reported bugs** - App crashing and not opening - Issues with Apple Pay checkout - Incorrect tax calculations **Most requested features** - Improve app and website functionality - Enhance filtering and search options - Provide more transparency on orders - Offer free returns and exchanges ## Newest reviews (10 of 114) ### 2/5 — Raffle *2026-02-10, version 12.1* Needs an update I can enter in any raffles for shoes this sucks ### 2/5 — Disruptive *2025-12-08, version 11.9* This app doesn’t let me click any raffles to enter which is very disappointing because it’s only way to enter raffles. I have tried to uninstall and reinstall the app bet still with same results which is very frustrating ### 3/5 — The App *2025-11-29, version 11.9* App is weird to operate. Sometimey. Sometimes it’ll let you enter raffles and then the other it tells you to sign in and there’s no way to sign in. Filters does NOT work properly and most importantly, I have been robbed of all my trendsetter points and CS is horrible and is NOT knowledgeable of the app or anything regarding. Frustrating dealing with DTLR. Dislike company ### 2/5 — App rarely works *2025-08-02, version 11.4* The app will rarely open but when it does it is my preferred method of shopping DTLR. I have tried reinstalling without success. ### 2/5 — App will not open *2025-07-02, version 11.1* 3rd day in a row app will not open at all ### 5/5 — Great app *2024-12-28, version 10.5* This app is fantastic for ordering fun items. They’ve always been great, and the service has been excellent since the store first opened. ### 5/5 — Love this store *2024-12-14, version 10.4* Was online for 40 minutes trying to Oder the 11’s every other shoe store app crashed DTLR came through I’ll forever be a loyal customer ### 5/5 — ⭐️ *2024-12-08, version 10.2* 🔥🔥🔥🔥🇵🇷 ### 1/5 — Shoes *2024-12-02, version 10.2* Every single time I entered the raffle I never get selected to win any shoes. I don’t understand why. ### 5/5 — Nice *2024-11-24, version 10* Dope to Death !!! ## Most critical reviews (10 lowest-rated) ### 1/5 — The app always freezing *2026-02-26, version 12.1* App always freezing ### 1/5 — Can’t enter raffles *2026-02-09, version 12.1* All of a sudden I can’t enter raffles. I have an account for multiple years. Tried uninstalling and reinstalling. Nothing works. ### 1/5 — DTLR *2025-12-11, version 11.9* I shop here a lot! I’ve been trying to do the raffle for shoes, and it keeps kicking me out! Says I have to log in!! How many times do you have to log into your account? ### 1/5 — POOR CUSTOMER SERVICES *2025-08-19, version 11.6* Every time I call I get a wait time ranging from 11-13mins once I wait on hold for about 25 mins automated system gets on and hangs me up!! I’ve been calling 3 days straight same issue.. If you value your money spend it somewhere your dollar is valued. ### 1/5 — Not professionals *2025-07-23, version 11.3* They make expensive delivery and cancel half of the order to make money on delivery. The support service is rude ### 1/5 — Ttttt *2025-07-16, version 11.1* App always not working…. 😡 ### 1/5 — Order just canceled with zero explanation! *2025-03-25, version 10.9* I made a purchase of two pairs of Jordan 1 lows shoes . It was about two weeks ago, and they were for my two sons who had birthday coming up. I was pretty excited for them. After a while of waiting for them to update the shipping info I noticed noticed it was now canceled. No explanation. Pretty disappointing. I will take my business elsewhere. ### 1/5 — Trash *2025-01-24, version 10.7* App is just like the SNKRS app everything sells out in seconds smh not even worth trying you won’t beat the bots . ### 1/5 — Orders canceled *2025-01-11, version 10.6* They like to cancel orders ### 1/5 — DONT buy from this seller *2025-01-02, version 10.6* they took the money off my card and refunded it ? like what was the point of my buying it the shirt i needed if you gone refund it ? ## Most praised reviews (10 highest-rated) ### 5/5 — True to the bone *2026-02-27, version 12.1* I would love to say that this store it’s the truth when it comes to shoes and clothes.. thanks ### 5/5 — Best street fashion app *2025-03-01, version 10.9* Had this app for some years now and is way better then that SNKRS app haven’t missed a drop yet and the drip they have be fiya ### 5/5 — DTLR comes in the clutch *2025-02-01, version 10.7* Love the selection of products. Their sales come in clutch for my kids and wife. Me sometimes lol. But overall they solid on most items and prices. ### 5/5 — DTLR *2025-01-24, version 10.7* First time ordering from this site was a breeze! ### 5/5 — Great app *2025-01-16, version 10.7* Love this app you can order on line and pick up in store just in case they don’t have what u need ### 5/5 — Love this app *2025-01-16, version 10.7* Jordan ain’t helping me save money this year ### 5/5 — Best *2025-01-12, version 10.6* Love this store, always find what I need ! ### 5/5 — Philip Morris *2025-01-09, version 10.6* I’ve been shopping with them for 4 years and I never had any problems or anything negative to say about them they are fair priced and have amazing products ### 5/5 — Great Site *2025-01-08, version 10.6* So many choices to choose from I love the site ### 5/5 — Sneakers *2025-01-06, version 10.6* You have a nice selection of Jordan’s that are sold out at Nike , and good deals thank you --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-09.*