# Dtritus (Ville de Gatineau) — user reviews > 80 indexed App Store user reviews of Dtritus (Ville de Gatineau) by Ville de Gatineau, rated 4.60/5 from 15 ratings. - Source: https://appshunter.io/ios/app/dtritus-ville-de-gatineau/id1388064737/reviews - App overview in markdown: https://appshunter.io/ios/app/dtritus-ville-de-gatineau/id1388064737.md - Rating breakdown: 5★ 10 · 4★ 4 · 3★ 1 · 2★ 0 · 1★ 0 ## What do users think of Dtritus (Ville de Gatineau)? Overall sentiment: mixed **Pros** - 👍 Useful for waste management - 👍 Clear information provided - 👍 Easy to use and navigate - 👍 Helpful reminders for collections - 👍 Good search function for items - 👍 Contributes to environmental protection - 👍 Well-designed and conceived - 👍 Accessible and reliable - 👍 Provides good tips and advice - 👍 Essential for new residents - 👍 Answers many questions - 👍 Reliable government app - 👍 Very useful - 👍 Simple and practical - 👍 Clear and helpful - 👍 User-friendly - 👍 Stable application - 👍 Time-saving notifications - 👍 Excellent for proper disposal - 👍 Great for reducing waste - 👍 Comprehensive content - 👍 Direct link to information - 👍 Keeps community clean and organized - 👍 Easier access than website - 👍 Answers all questions - 👍 Great job developers - 👍 Fantastic app - 👍 Very practical - 👍 Very helpful - 👍 Intelligent system **Cons** - 😞 English language removed - 😞 App now French only - 😞 Inconsistent notifications (language/timing) - 🐛 App stopped working - 🐛 Network error - 🐛 Notifications delayed - 🐛 Notifications in wrong language - 🐛 App doesn't always close on iPad - 🐛 Information not always adequate (Ecocentre vs app) - 🐛 Moralizing tone in some messages - 🐛 Can't add multiple addresses - 🐛 Some users forced to delete app - 🐛 Inconvenient for non-French speakers - 🐛 Makes environmental support harder **Commonly reported bugs** - English version removed - App no longer bilingual - Language settings cannot be changed - App stopped working - Network error - Notifications delayed - Notifications in English when iOS is French - App doesn't always close on iPad **Most requested features** - Add English language option back - Allow multiple addresses for notifications - Add photo feature for uncollected items and online ticket creation - Add barcode scanning for item disposal - Improve accuracy of information regarding Ecocentre vs app guidelines ## Newest reviews (15 of 80) ### 1/5 — Changed language requirements *2025-12-29, version 2025.12.17* It was a great app until the latest update. It’s now only in French and the language settings cannot be changed. We want to support the environment with proper disposal but they are now making it a lot harder. ### 1/5 — En français seulement. *2025-12-29, version 2025.12.17* Il s'agissait d'une app bilingue avec du texte en anglais et en français, mais une mise à jour récente l'a transformée en une application uniquement en français. Revenez à une application bilingue. Faites mieux. ### 1/5 — English speakers don’t bother downloading *2025-12-29, version 2025.12.17* Vraiment ? “Updated language settings” On dirait plutôt que le paramètre de langue a été supprimé. ### 1/5 — English gone? *2025-12-29, version 2025.12.17* Oh common Quebec, really!?! we can’t even have our garbage App in English? You don’t mind taking my English tax money at the same amount as the French speaking citizens, but only providing service in French. What a deal you take the same amount of money but only offer service to half your citizens. ### 1/5 — Rétablir l’option en anglais, svp *2025-12-28, version 2025.12.17* L’anglais semble avoir été retirée dans une mise à jour récente. C’est dommage, parce que ça rend l’application difficile à utiliser pour des anglophones qui ont aussi besoin d’accéder à l’info de base (horaires de collecte, avis, changements, etc.). S’il vous plaît, rétablissez l’option en anglais pour que tout le monde puisse utiliser l’application. ### 1/5 — Language Settjngs *2025-12-26, version 2025.12.17* L'anglais est obligatoire dans le pays du Canada ### 1/5 — Was a great app now French only *2025-12-26, version 2025.12.17* I used this app for years, per the last update the app is now in French only, can’t seem to switch language. ### 1/5 — Changed to French *2025-12-24, version 2025.12.17* After this last update, the language is in French now and I don’t see how to change it back to English. I will have to delete the app now, unless you tell me how to revert back to English. ### 2/5 — Notifications en anglais *2025-12-07, version 2025.10.1* Depuis un certain temps, je reçois les notifications en anglais malgré que la langue de l’application est français. ### 1/5 — Ne fonctionne plus *2025-09-24, version 2025.8.27* J'aimais beaucoup cette application mais il ne fonctionne plus depuis quelques semaines maintenant ### 2/5 — Notifications ne fonctionnent plus *2025-09-15, version 2025.8.27* Depuis quelques semaines les notifications pour la collecte se font un jour en retard, donc à la fin de la journée de la dite collecte. Ce n’est pas du tout utile. Aussi les notifications sont maintenant en anglais bien que le iOS soit toujours en français. SVP corrigez ceci. ### 1/5 — Ne fonctionne pas *2025-07-31, version 2025.7.9* J’ai toujours aimé cet application mais il ne fonctionne plus depuis un bon bout de temps et aucunes informations ni assistance pour résoudre!! Très décevant ### 1/5 — Dtritus *2025-05-09, version 2023.4.19* L'application ne marche plus depuis ce matin du coup je ne aucune idée quelles ordures je vais sortir ### 1/5 — Stopped working - Network error *2025-05-08, version 2023.4.19* It was a good app but now I can't open it. Complains of network error on wifi and cellular network. Please fix bug. ### 4/5 — Bravo *2025-03-19, version 2023.4.19* Je trouve presque toujours réponse à mes questions ## Most critical reviews (10 lowest-rated) ### 1/5 — Plusieurs items manquant *2026-08-18, version 2026.7.25* Application très limitée. Il manque une foule d’articles. Même si on suggère de l’ajouter, rien n’est jamais fait. L’ IA sur recyclage pour la ville de Gatineau est bien plus utile. Certaines incohérences entre les deux sources. Il semble y avoir très peu d’intérêt pour les développeurs d’améliorer l’application. ### 1/5 — No English? *2026-01-21, version 2025.12.17* English was removed, so I removed the app, so stupid to remove English as a language choice. I wish I can give this app less than 1 star. Like negative 10 stars. ### 1/5 — Gatineau is multilingual, what the hell happened? *2026-01-14, version 2025.12.17* The app removed the English language entirely. Gatineau is one of the most language diverse areas of Quebec, and you remove the other official language of the country? What a horrible decision ### 1/5 — English version removed *2026-01-09* This app is great, and was extremely useful, until the Dec 19 update where the ability to use the app in English was somehow removed. **Developer response:** Thank you for your review, in Recollect a RouteWare Company (app Provider) we care about our app, Please submit your complaint at: resident-support@recollect.net and include the name of the app that you are using in the email and your full address. We will send your suggestion to your service provider. We always welcome suggestions from our users on ways to improve our products and services and hope to hear from you. Francisco @ ReCollect Systems Inc. ### 1/5 — No English Options! *2026-01-06, version 2025.12.17* The country is called Canada not France. Even France has English options! Forcing French means more will move out of Gatineau. ### 1/5 — Mandatory language change *2026-01-06, version 2025.12.17* It’s not nice to force change a language on an app without giving the ability to bring it back to normal ### 1/5 — Only French *2025-12-29, version 2025.12.17* The app is now only available in French. I am bilingual and still don’t think it’s right. Both Francophones and Anglophones pay the same in taxes but aren’t able to receive the same services. ### 1/5 — Language *2025-12-29, version 2025.12.17* App no longer bilingual. Deleted it. ### 1/5 — English was removed *2025-12-29, version 2025.12.17* Shame on you for removing the English option from the app. It was excellent, inclusive, and very well liked by anyone I know. Until you spoiled it by allowing Quebec politics in. ### 1/5 — French only now *2025-12-29, version 2025.12.17* Very disappointed. I’m bilingual but I’m tired of the push for French. ## Most praised reviews (10 highest-rated) ### 5/5 — English version removed *2026-01-24, version 2025.12.17* This app is great, and was extremely useful, until the Dec 19 update where the ability to use the app in English was somehow removed. Edit: they fixed it a month later, Jan 24 was when I noticed the language option was back. Changed rating to reflect. ### 5/5 — Une appli « gouvernementale » fiable *2025-03-10, version 2023.4.19* Somme toute à olide, tout comptes faits, même après 5+ années ### 5/5 — Génial *2025-03-06, version 2023.4.19* C’est vraiment très utile 👍🏼 Merçi d’avoir pensé à ça ### 5/5 — Simplement simple! *2025-01-04, version 2023.4.19* Presque tout y est répertorié et on peut même suggérer des items pour augmenter le contenu. ### 5/5 — Bonne idée! *2024-12-23, version 2023.4.19* J’apprécie le lien direct et surtout de savoir à temps quand il y a des changements dans l’horaire, c’est excellent! ### 5/5 — Keep it up *2024-10-28, version 2023.4.19* You are doing an excellent job. Keep it up ### 5/5 — Très utile *2024-10-18, version 2023.4.19* Et pas seulement pour les collectes, j’utilise l’app régulièrement pour savoir si un item est recyclable ### 5/5 — Simple and easy to use *2024-10-07, version 2023.4.19* Love the reminders. This app answers my questions, so when in doubt go to the app. ### 5/5 — Super App *2024-08-01, version 2023.4.19* Application facile d’utilisation et bien conçue ### 5/5 — Très utile *2024-07-22, version 2023.4.19* C’est une application facile, utile et accessible. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-09.*