# du — user reviews > 386 indexed App Store user reviews of du by EITC, du telecom UAE, rated 4.50/5 from 14,785 ratings. - Source: https://appshunter.io/ios/app/du/id521545878/reviews - App overview in markdown: https://appshunter.io/ios/app/du/id521545878.md - Rating breakdown: 5★ 12,196 · 4★ 835 · 3★ 439 · 2★ 203 · 1★ 1,112 ## What do users think of du? Overall sentiment: negative **Pros** - ✨ Convenient and smooth app - 💳 Easy payments **Cons** - 🐛 Constant issues with the app - 🔍 Lack of transparency in billing - 🤖 Poor customer service and support - 📉 Unreliable network and internet speeds - 💰 Overpriced services **Commonly reported bugs** - App crashes frequently - Login issues and inability to access account - Inconsistent behavior after updates **Most requested features** - Option to cancel subscription/plan through the app - Ability to manage all accounts (mobile, home internet, etc.) in one place - Improved data usage tracking and analytics ## Newest reviews (17 of 386) ### 2/5 — To many updates *2026-08-06, version 8.5.7* Every time I need the app it needs to update first. Less frequent uppe please! ### 1/5 — Poor service and coverage *2026-07-05, version 8.5.6* Expensive, poor services and coverage ### 1/5 — Bills and service interruption *2026-06-23, version 8.5.5* Since du has this strange idea of dividing bill, my service got interrupted twice. They are not making things easy. ### 1/5 — Misleading Sales Practices and Poor Customer Service *2026-06-22, version 8.5.5* Third-party agents appear to provide misleading offers and inaccurate information on behalf of Du. Customers are promised terms that do not match the actual contract, creating frustration and distrust. This reflects very poorly on Du’s reputation, and we are extremely unhappy with the poor service and lack of accountability. ### 1/5 — No disney plus *2026-06-19, version 8.5.5* Till now - SINCE MORE THAN A YEAR - du did not support me to add disney plus in my account and its included in my plan!! I am paying for it, i demand immediate action and refund ### 1/5 — Application is not opening. *2026-06-09* I have been trying to access the app for a couple of days, but it is not working. It either gets stuck on the 'getting the app ready' page or keeps buffering. Why is this happening? **Developer response:** Thank you for downloading our app. We'd love to help you with this issue. We advise you to remove the App then reinstall the latest version from the store, also make sure to update your device’s software too after clearing the cache, then try again to login with UAE Pass option or created username & password initially to get the full access. 💙 ### 1/5 — WORST App and customer service ever. *2026-05-31, version 8.5.5* Bunch of useless systems that never work. Heavy app, horrible website and don't bother calling customer service! ### 1/5 — App doesn’t work *2026-05-26, version 8.5.5* App doesn’t open and keeps crashing for the past couple weeks. ### 1/5 — Making cancellation a Hell of difficult *2026-05-24, version 8.5.5* 2 or 3 years ago, there were options to cancel the plan in the app. Now, for some unknown reason, they managed to remove it making cancellation of plans a HELL of difficult for people outside the country. Now, I have complied with all the necessary documents and advance payment as per their instructions thru email. They still provided me the very standard generated email like going to the nearest branch. Bla bla bla… like just cancel my existing account and stop making a hot mess problem out of it. ### 1/5 — App crash *2026-05-23* Honestly one of the most frustrating apps I’ve ever had to use. The app crashes constantly half the time it doesn’t even open properly. And when it does open, trying to check usage history is another nightmare because it either loads forever or simply doesn’t show anything at all. This isn’t an occasional bug anymore, it’s a recurring issue that many users are clearly facing. On top of that, the network drops in so many areas, which makes the overall experience even worse. The only reason people continue using this service is because there are very limited alternatives available. DU seriously needs to step up both its customer service and app performance. If users can’t even access the app when they need it, then what’s the point? **Developer response:** Thank you for downloading our app. We'd love to help you with this issue. We advise you to remove the App then reinstall the latest version from the store, also make sure to update your device’s software too after clearing the cache, then try again to login with created username & password initially to get the full access. 💙 ### 1/5 — Terrible *2026-05-22, version 8.5.4* Bad connectivity, always glitches in app, the worst customer service ### 1/5 — Customer *2026-05-21, version 8.5.4* The application is very slow and most of the time it doesn’t work ### 1/5 — Poor application *2026-05-19, version 8.5.3* The app is really confusing to deal with!!! ### 3/5 — Lost all my previous bills *2026-05-12, version 8.5.3* Lost all my previous bills ### 1/5 — Slow ! *2026-05-10, version 8.5.2* Takes forever to get the pop up and all requests are slow ! ### 1/5 — Nightmare *2026-05-03, version 8.5.1* Logoon never works no matter how many updates. Simply useless. ### 3/5 — A bit ripoff but okay *2026-04-22, version 8.5.1* Prices a bit too high but given the country don't collect income tax it's understandable ## Most critical reviews (10 lowest-rated) ### 1/5 — Quality and install *2026-08-29, version 8.5.9* Awful service, badly mis sold and installed. Awful Signal ### 1/5 — Useless *2026-08-16, version 8.5.8* Absolute trash!! You will have to visit a du store if you need to get anything done including updating the emirates id because there is a 100% chance the app will give you a server error and not work. ### 1/5 — Disaster *2026-08-15, version 8.5.8* Useless, terrible service, just showoff, avoid this company and runaway... ### 1/5 — اسوء خدمة *2026-08-12, version 8.5.7* تحت الصفر ### 1/5 — Disconnection all the time *2026-08-08, version 8.5.7* My bill was due on 6th August, and on the 8th August due to unpaid bill of 250 dirhams, you disconnected me without a reminder notice. You’ve done this many times. ### 1/5 — Useless support *2026-08-02, version 8.5.7* Useless app for a useless company ### 1/5 — Terrible service *2026-07-24, version 8.5.6* I got my service cut off for the 5th time. ### 1/5 — horrible services *2026-07-15, version 8.5.6* honestly such a struggle with du, i regret joining them. ### 1/5 — We have a new winner *2026-07-10, version 8.5.6* I thought the ADCB app was the worst one… but this takes the cake now. At least they’ve finally launched a new app. This has been awful for years. ### 1/5 — Support bots fail *2026-07-06, version 8.5.6* Stranded overseas I bought roaming data that failed to activate. Support asked me 3 questions over and over and over and over and over until I had no choice but to exit the support channel. This gave me zero support and wasted my time more. ## Most praised reviews (10 highest-rated) ### 5/5 — Very easy *2026-08-24, version 8.5.9* Amazing service ### 5/5 — Auku *2026-05-23, version 8.5.5* Very cool ### 5/5 — Expect Harassment *2026-04-23, version 8.5.1* I’m moving home and checked the app to see how to transfer my Du home internet. Even without submitting any request to Du, I received a flood of phone calls - including five within an hour - and messages from random unknown companies trying to sell me a Du package. Disgraceful customer hounding and highly dubious handling of personal data. Goodbye Du. ### 5/5 — Poor e- sim conversion from OS *2026-04-05, version 8.4.9* It would be great if such a great telecom provider could make this easy whilst outside the country. All we need is a simple transfer yet fails every time upon switching phones outside country. ### 5/5 — eSIM *2026-04-02* Today i buy new iPhone but i try to make this physical sim to eSIM but every time it’s showing Our team is currently working hard to improve our app That means it’s not good now it’s very poor service now It’s very disappointing by du services . **Developer response:** Please accept our apologies for the inconvenience caused. We request you to please share details of your issue with Customer.care@du.ae We will resolve your concerns with priority. ### 5/5 — Useless App *2026-03-07, version 8.4.7* This app doesn’t get better. It gets worse. I have been trying to download the new updated app for days and not able to do that. ### 5/5 — رائع *2026-02-10, version 8.4.6* ممتاز ### 5/5 — Keep it up *2026-02-02, version 8.4.5* So far you are doing great, please keep it up ### 5/5 — Nice service *2026-01-30, version 8.4.5* Continue the services ### 5/5 — Tourist clip *2025-12-13, version 8.4.1* Manage more data in old sim --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*