# Dubai First — Credit card management

> Digital credit card management and application with rewards and transaction tracking. (iPhone/iPad app by First Abu Dhabi Bank.)

- Source: https://appshunter.io/ios/app/dubai-first/id1488312188 (this page in markdown: same URL + `.md`)
- Developer: [First Abu Dhabi Bank](https://appshunter.io/developer/1291753847)
- Category: Finance
- Price: Free
- Rating: 4.60/5 from 409 App Store ratings · 37 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.0 · 336 MB
- Languages: American English, Arabic
- Released: 2019-12-09
- Data updated: 2026-08-13
- Monetization: free with in-app purchases
- User reviews in markdown: https://appshunter.io/ios/app/dubai-first/id1488312188/reviews.md

## What is Dubai First?

SEAMLESS DIGITAL ONBOARDING JOURNEY
Dubai First offers a mobile-first experience, now with a seamless digital onboarding journey. No in-person meetings. No paperwork. Just your mobile and Emirates ID. Download the app and apply in less than two minutes.

Apply today through the app and get exciting welcome offers. For the latest offers, visit dubaifirst.com.

MOBILE BANKING FOR SEAMLESS EXPERIENCE
Track spending, view rewards, access monthly statements, and enjoy many other features available only in the App.

Digital Onboarding Journey
Dubai First offers a mobile-first experience, now with a seamless digital onboarding journey. No in-person meetings. No paperwork. Just your mobile and Emirates ID. Download the app and apply in less than two minutes.

Card Management
• Instant updates on your transactions.
• View your digital card
• Review of purchases by category.
• Easy check of available spending limit.
• Monthly statements in the App.

Rewards At A Glance
• Real-time update of Cashback earnings
• Up-to-date information on your rewards.
• Instant redemption of Cashback.

Card Services
• Card bill payment directly from the App.
• Application for supplementary card
• Instant conversion of transactions into installments.
• Instant booking of Balance Transfer and Quick Cash.
• Payment plans progress overview

In-App Control & Security
• In-app card activation
• instant PIN setup/ change
• Freeze and unfreeze card function
• Login with biometrics for extra security.

To enjoy Dubai First Mobile App, you must be an existing Dubai First customer. Apply for your Dubai First Card today

WARNING
If you make only the minimum repayment/payment each period, you will pay more in interest/profit/fees and it will take you longer to pay off your outstanding balance.

## Key features

- Digital onboarding
- Transaction tracking
- Rewards management
- Card bill payment
- Instant transaction updates
- Card activation and PIN setup
- Freeze/unfreeze card

## What do users think of Dubai First?

Overall sentiment: negative

**Pros**

- 👍 Convenient and easy to use
- 🚀 Immediate balance updates
- 💡 Good cashback facility
- ✨ App has new features and is nice to use
- 👍 Simple to use and shows needed information
- 💳 Simple bill payment using debit card
- 💰 Cash back feature is loved
- ✨ App keeps getting better
- 💳 Payment feature is appreciated
- 💰 Cash redemption is instant
- ✨ App has gone from good to great

**Cons**

- 🐛 App is always freezing or very slow
- ❌ Push notifications stopped working
- 🐛 App freezes when trying to open
- ⚠️ Deceptive practices regarding fees
- 🔄 App constantly asks to scan EID and card
- 🔄 App asks for credentials repeatedly
- 🐛 App is unrecognisable as a new device
- 🔄 Requires ridiculous verification routine
- 🔄 App needs updating every time it's used
- 🐛 Buggy update, phone detected as new device
- 🐛 Constant login bugs and failures
- ⏳ App timeout is too short
- 🐛 App has many bugs
- ❌ Cannot pay credit card bill through debit card from another bank
- ❌ Rewards not available most of the time
- 📉 App is basic compared to other banks
- ⚖️ Terms changed from free for life to annual paid
- ❌ Incorrect balance shown
- ❌ Hidden amounts not visible until statement
- ❌ Cannot pay with foreign debit cards
- ❌ App not working after update
- ❌ Horrible, amateur, and lousy app
- ❌ Login is a pain, messages have errors
- ❌ Cannot access statements
- ❌ Impossible to use service properly
- ❌ App not signing in
- ❌ Cannot see statement on web
- ❌ Zero access to credit card statement
- ❌ Very poorly designed and tested
- ❌ Online website no longer exists
- 🐛 Many options log the user out
- 🔒 Password creation and login character mismatch
- ❌ No option to view older statements

**Commonly reported bugs**

- Push notifications not working
- App freezing or very slow
- App freezing when trying to open
- App asks to scan EID and card every time
- App asks for credentials repeatedly
- App unrecognisable as new device requiring verification
- App needs updating every time it's used
- Buggy update causing new device detection
- Constant login bugs and failures
- App timeout too short
- App has many bugs
- Cannot pay credit card bill through debit card from another bank
- Rewards not available most of the time
- App is basic compared to other banks
- Terms changed from free for life to annual paid
- Incorrect balance shown
- Hidden amounts not visible until statement
- Cannot pay with foreign debit cards
- App not working after update
- Horrible, amateur, and lousy app
- Login is a pain, messages have errors
- Cannot access statements
- Impossible to use service properly
- App not signing in
- Cannot see statement on web
- Zero access to credit card statement
- Very poorly designed and tested
- Online website no longer exists
- Many options log the user out
- Password creation and login character mismatch
- No option to view older statements

**Most requested features**

- Spread update releases
- Test app properly before releasing updates
- Fix constant login bugs and failures
- Increase app timeout duration
- Allow payment of utility bills
- Allow payment with foreign debit cards
- Bring back the online website

## Recent user reviews (10 of 37)

All indexed reviews: https://appshunter.io/ios/app/dubai-first/id1488312188/reviews.md

### 5/5 — Great digital experience

*2026-08-08*

Completed credit card application in flat 4 minutes with all steps well explained and no glitches

### 1/5 — Push notifications

*2026-06-11*

Push notifications for transactions not working for the last 5 months. Why isn’t it being fixed ??

### 1/5 — Notifications not working

*2026-02-08, version 14.2.68*

Push notifications have stopped working the last few updates. Please fix this.

### 1/5 — Slow

*2025-12-04*

The app is always freezing or very slow.

### 3/5 — Notifications not working

*2025-11-16*

Push notifications have stopped working the last few updates. Please fix this.

### 1/5 — Cannot access online banking

*2025-05-22, version 14.2.50*

I’ve been unable to access my online banking for several days now due to the latest app update freezing every time I try to open it. I’ve never had issues like this with other banking apps. It’s frustrating not being able to manage my finances when I need to. The app clearly needs more testing and stability improvements—especially for critical updates. Please fix this as soon as possible.

### 1/5 — Deciving

*2024-09-17*

WARNING EVERYONE: they will tell you to get a credit card for free then they impose the fees on you , the agent who promoted and gave me the credit card told me it was free .. after I got the card they imposed 450 fees on me .. totally deceiving and manipulating customer .. I will never recommend this bank or service

### 1/5 — The worst bank app ever

*2024-08-31*

Every time I start the app it asks to scan EID and the card. Very incompetent dev team

### 1/5 — needs credentials again and again

*2024-05-25*

Since The new updates, whenever i login the dubai first app, it is asking to go through the complete process again saying this is new device you login from? i have to repeat every time i have to login. because of this I cant keep track, I cannot use this card anymore

It is very hectic and inconvenient. what are apps for?

### 1/5 — Worst banking app - zero stars

*2024-03-06, version 14.2.10*

Every time you open the app it says that the device is unrecognisable and you have to go through a ridiculous verification routine involving scanning multiple cards and taking a video of your face. There’s no online alternative to using this broken app, as they’ve discontinued accessing your account on their website. I’ll be cancelling my credit card immediately.

## Frequently asked questions about Dubai First

### What can I do with the Dubai First mobile app?

The app allows you to manage your Dubai First credit card seamlessly. You can track your spending, view and redeem rewards, access monthly statements, make card bill payments, and apply for supplementary cards. It also offers features like instant transaction updates, spending limit checks, and in-app control for card activation, PIN changes, and freezing/unfreezing your card.

### How do I apply for a Dubai First credit card through the app?

The app offers a seamless digital onboarding journey. You can apply for a card in less than two minutes using just your mobile and Emirates ID, with no in-person meetings or paperwork required. After downloading the app, you can start the application process directly.

### Is the Dubai First app free to use?

Yes, the Dubai First mobile app is free to download and use. While the app itself is free, it is designed for existing Dubai First credit card customers to manage their accounts. Any associated costs would be related to the credit card services themselves, not the app's usage.

### What are the security features of the app?

The app provides robust security features to protect your account. You can log in using biometrics for enhanced security, and you have in-app control to activate your card, set or change your PIN instantly, and freeze or unfreeze your card if needed.

### Can I manage multiple cards or transactions within the app?

The app is primarily for managing your existing Dubai First credit card. You can view your digital card, review purchases by category, and check your available spending limit. It also facilitates instant conversion of transactions into installments and booking of balance transfers or quick cash.

## Version history (last 5 releases)

### 14.2.75 — 2026-08-13

App improvements for a better customer experience.

### 14.2.74 — 2026-07-26

App improvements for a better customer experience.

### 14.2.73 — 2026-07-20

App improvements for a better customer experience.

### 14.2.72 — 2026-05-03

App improvements for a better customer experience.

### 14.2.71 — 2026-04-13

App improvements for a better customer experience.

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All apps by First Abu Dhabi Bank: https://appshunter.io/developer/1291753847

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-13.*
